Thomas L. Cardella & Associates Reviews | Glassdoor

Thomas L. Cardella & Associates Reviews

Updated April 6, 2017
49 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Thomas L. Cardella & Associates President Tom Cardella
Tom Cardella
29 Ratings

49 Employee Reviews

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  1. "Hiring Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hiring Manager in Cedar Rapids, IA
    Current Employee - Hiring Manager in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas L. Cardella & Associates full-time (Less than a year)

    Pros

    Great people! Really fun environment

    Cons

    Keep up the games and fun. More cookouts.

    Advice to Management

    Keep it up. I like how much you work with people.


  2. "TSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tso in Keokuk, IA
    Current Employee - Tso in Keokuk, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas L. Cardella & Associates full-time (More than a year)

    Pros

    Great Family like atomosphere. Everyone is very supportive and really cares about each other

    Cons

    Some people don't like sales, but they make it as fun as possible.

    Advice to Management

    Keep up the great work.


  3. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Account Manager in Coralville, IA
    Former Employee - Customer Service Account Manager in Coralville, IA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Thomas L. Cardella & Associates full-time (More than 3 years)

    Pros

    Always seem to be hiring

    Cons

    Management tries to micromanage Everything. Absolutely no Culture here, They don't trust there own employees to and constantly tell them how or what to do when it's not nessasary. There isn't a high standard of professional integrity.

    Advice to Management

    Let people do there work. Spread a good attitude and treat all people professionaly. Moral can help a company be stronger.


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  5. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Cedar Rapids, IA
    Former Employee - Management in Cedar Rapids, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I had a lot of fun at this job. It was full of people who really care about their employees. I made some lifelong friendships got a lot of experience. It's a smaller call center which means you make a bigger impact.

    Cons

    It's small, so if you do mess up, it's more easily noticed.

    Advice to Management

    Keep going in the right direction. It got a lot better over the two years that I was there.


  6. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Coralville, IA
    Current Employee - Customer Service Associate in Coralville, IA
    Doesn't Recommend
    Positive Outlook

    I have been working at Thomas L. Cardella & Associates full-time (More than a year)

    Pros

    Made great friends there. Not to far from home.

    Cons

    Always changing procedure. Some of the supervisors don't respect their associates.

    Advice to Management

    Be consistent, and respect your associates.


  7. "Sales job that provides skills to build upon."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Fort Madison, IA
    Former Employee - Supervisor in Fort Madison, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas L. Cardella & Associates full-time (More than 3 years)

    Pros

    casual dress
    provides paid training
    bonuses and incentives
    friendly work environment
    one on one coaching and goal setting

    Cons

    schedule is not traditional first or second shift
    must work on Saturdays and it is an early start time
    work can be stressful at times
    occasional changes to schedule or teams due to fluctuations in work and demand


  8. "Business Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Charter Spectrum Business Account Manager in Cedar Rapids, IA
    Current Employee - Charter Spectrum Business Account Manager in Cedar Rapids, IA
    Doesn't Recommend
    Approves of CEO

    I have been working at Thomas L. Cardella & Associates (Less than a year)

    Pros

    Flexibility
    Paid training
    Advancement opportunity

    Cons

    Low pay
    Attendance bonus instead of base pay
    Commission very hard to accomplish

    Advice to Management

    Pay more


  9. "Solid Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cedar Rapids, IA
    Current Employee - Customer Service Representative in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas L. Cardella & Associates full-time (Less than a year)

    Pros

    Flexible hours and understanding supervisors. Willing to work with you on schedules and requirements. Like my co workers a lot, makes shift go by quickly.

    Cons

    Customers can be frustrating some times. This was my first call center job

    Advice to Management

    None really, never had any issues with management or supervisors


  10. "Great Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cedar Rapids, IA
    Current Employee - Anonymous Employee in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Thomas L. Cardella and Associates have a lot to offer. You can gain experience here doing things that you could not do in a larger Corporation. If you move into management, -- that's easy to do at TLC if you work hard -- you will interact and report to members of the corporate staff. This job will give you tons of experience for your resume, regardless of your future aspirations.

    Cons

    As with any growing company, there are areas of opportunities. Most of the opportunities are based off of having more processes in place with training and supporting front line management, which will in turn lead to happier entry level employees. This is a current corporate initiative.

    Advice to Management

    Ensure that there is follow thru when implementing new processes. Keep up the personal support that you give the team. Keep making people feel wanted.


  11. Helpful (1)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Keokuk, IA
    Former Employee - Customer Service Representative in Keokuk, IA
    Doesn't Recommend

    I worked at Thomas L. Cardella & Associates (Less than a year)

    Pros

    Flexible with my school schedule

    Cons

    Lacks mentoring
    When sales are not being made, you get in trouble even though you are doing your job, helping customer that call in.

    Advice to Management

    High turnover due to lack of training from supervisors.



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