Thomasville Furniture Reviews | Glassdoor

Thomasville Furniture Reviews

Updated July 17, 2017
72 reviews

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72 Employee Reviews

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Pros
Cons
  • The upper management is behind the times and won't listen to any suggestions from the people who work with the public and hear from the public (in 10 reviews)

  • Lots of customer service issues (in 7 reviews)

More Pros and Cons

  1. "You'll learn how to sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The owners were wonderful, appreciative of hard work and fair. Excellent training program when the store first opened with a caring staff.

    Cons

    One store manager seemed to enjoy playing on weaknesses of some of the sales team.

    Advice to Management

    none


  2. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Wilmington, DE
    Former Employee - Sales Associate in Wilmington, DE
    Doesn't Recommend
    Negative Outlook

    I worked at Thomasville Furniture full-time (More than a year)

    Pros

    The company has great potential to do well if it would update its furniture designs to a 2016 more contemporary look and feel. The old school market is dead in the furniture business and the company has a fairly well made product . The potential is there but management is very small minded.

    Cons

    The upper management is behind the times and won't listen to any suggestions from the people who work with the public and hear from the public. It is very poorly manageed from the inside up

    Advice to Management

    Please listen to the people on the floor and don't treat the sales force like second class people.

  3. Helpful (1)

    "Thomasville Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Co workers, clients, employee discount

    Cons

    At the time I was with them they were undergoing changes in management that caused a lot of turmoil and frustration. The new district manager had no previous design or furniture experience and did not understand the business at all!! Our store manager was too passive to stand up to the district manager. By the time I left all but 2 of the people I started with had been let go by the DM for silly reasons. Some were our top sellers! We were encouraged to mislead and outright lie to customers about the products and most of us were unwilling to do that. That particular store is now closed, the DM was finally fired, but it was too little too late.

    Advice to Management

    Listen to your designers and stand behind them!


  4. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant
    Current Employee - Design Consultant
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Thomasville Furniture full-time (More than 10 years)

    Pros

    Comfortable and aesthetic environment to work in. Paid on written sales. Creative profession that is most often rewarding with positive customer experiences. Can make a decent income with go getter attitude.

    Cons

    Retail hours. Commission based salary. Dependent on individual franchises ability to advertise the brand . Can be very competitive with co workers during slow times causing stressful situations. Emerging from reorganization.

    Advice to Management

    Focus on original core values and Brand recognition.

    Focus on the core values of a 106 year old company. Recognize the importance of Brand recognition and how to run promotions to maximize sales.


  5. "Interior Designer, Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interior Design/Sales in Seattle, WA
    Current Employee - Interior Design/Sales in Seattle, WA
    Recommends
    Disapproves of CEO

    I have been working at Thomasville Furniture full-time (More than 3 years)

    Pros

    Getting to meet and design directly for clients with the aid of a team, but not having to work in a team to do my design.

    Cons

    Working for a franchise with too many vendors, too little floor space, and little communication with regards to policies.

    Advice to Management

    Give consistent training, rotate special projects to include more people and not a select few, provide incentive to evolve within the company through design and/or sales training.


  6. Helpful (1)

    "Interior design sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Thomasville Furniture full-time (More than a year)

    Pros

    Good hours, should rotate weekends off, good that if closes at 6:00

    Cons

    No bonus, no base pay
    It's on a draw

    Advice to Management

    Advertise, pay base salary plus commission


  7. "Interior Design Consultant Sales"

    StarStarStarStarStar
    Former Employee - Design Sales Consultant in Jacksonville, FL
    Former Employee - Design Sales Consultant in Jacksonville, FL

    I worked at Thomasville Furniture (More than 5 years)

    Pros

    Working with clients in selecting furnishings and advising on home decor.

    Cons

    Long hours worked all holidays.

  8. Helpful (1)

    "Sales Associate / Interior Designer"

    StarStarStarStarStar
    Former Employee - Sales Associate/Interior Design in Roseville, CA
    Former Employee - Sales Associate/Interior Design in Roseville, CA

    I worked at Thomasville Furniture (More than 3 years)

    Pros

    Dealing with beautiful furniture, made in the USA

    Cons

    Sales people stealing your customers


  9. Helpful (1)

    "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in Miami, FL
    Former Employee - Designer in Miami, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    hours were good for retail

    Cons

    a shark environment, not many sales, too many returns

    Advice to Management

    Work on quality control so customers dont have to constantly return damaged merchandise


  10. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great name to sell and construction is still good compared to other fine brands.Fun place to work with good people that care of there reputation

    Cons

    You have to work on weekends like any retail company.no extra vacation pay.

    Advice to Management

    Stay ahead of the curve keep making fine furniture and don't base on price only


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