Thompson Creek Window Co. Reviews | Glassdoor

Thompson Creek Window Co. Reviews

Updated February 27, 2017
45 reviews

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Full-time Part-time

3.7
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Rick Wuest
25 Ratings

45 Employee Reviews

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  1. "Fishapalooza!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Lanham, MD
    Former Employee - Sales Support Representative in Lanham, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, fun environment, lots of cool company events. I worked in the call center for about 7 months. The managers do a lot to keep people motivated. It is isn't easy being on the phones for 8 hours per day, but they try to keep it upbeat. The annual company fishing trip is AWESOME. Bonuses (if you can make it) are paid every two weeks.

    Cons

    Call center work is not easy. Not a whole lot of cons with the company. It's very clique-ish there. Lot of people are related; date one another, married, etc. Promotions are more who you know than what you know.

    Advice to Management

    Look at the talent you have at your disposal


  2. Helpful (2)

    "Very Unprofessional Work Environment- Out of Touch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Event Representative in Lanham, MD
    Former Employee - Event Representative in Lanham, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Thompson Creek Window Co. part-time (Less than a year)

    Pros

    Good part time opportunity for people with full time jobs wanting to supplement their incomes or college students.

    Cons

    Event Representatives. This is the most unprofessional group of people I have ever worked with in my life. Inappropriate comments, the kind that can get you sued are rampant. I worked with an events representative that frankly told me as part of my training to treat potential customers with contempt and to lie. There is a lot of nepotism with this organization. If they like you they give you perks, if they don't there is petty retaliation. The corporate culture encourages excessive drinking. All they can talk about is the Christmas Party and Fish-A-Palooza, and do you drink when you first meet them. The put pressure on you to participate in company social events. If you decline they ask you why. So they don't even respect your time off the clock. Most of the events representatives unless they are either part-timers with other jobs or college students are mediocre. They are too aggressive in their sales techniques and are pushy. There was no reimbursement for mileage and you could have to stand for 12 hours straight with only a 30 minute break.
    They do not have a diverse workforce, mostly young 20 somethings and male.

    It is fun to work at home shows and to promote products, but these are the ickiest people to work with.

    Advice to Management

    vet your employees when hiring. diversify your workforce


  3. "Perfect Stepping Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Marketer in Baltimore, MD
    Former Employee - Field Marketer in Baltimore, MD
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The job gives you great experience, decent pay, and develops a lot of quick thinking skills.

    Cons

    Awful working conditions in the winter. Getting leads in twenty degree weather is difficult for even the best canvassers. Any marketing job here is a dead end. Canvassing has been around for so long people are truly sick of it. This job is great for someone just starting out, to use as a stepping stone onto something more professional. Not the kind of work you want to get sucked into long-term.

    Advice to Management

    Pick another career


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  5. "TCWC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Improvement Consultant in Baltimore, MD
    Former Employee - Home Improvement Consultant in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thompson Creek Window Co. (More than a year)

    Pros

    Very high quality products, outstanding warranty support, responsive, professional service

    Cons

    Lead quality, excessive driving, inconsistent lead provision

    Advice to Management

    Quantify and document comprehensive product and process training for all aspects of sales, presentation, measuring and configuration. Improve field sales tools; reliability and user experience.


  6. Helpful (1)

    "Factory representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Factory Representative in Lanham, MD
    Current Employee - Factory Representative in Lanham, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thompson Creek Window Co. full-time (Less than a year)

    Pros

    Flexible job with excellent compensation packages. The product and back end support get the job done right once you've sold it. Leads are fantastic and management is supportive. Best advice is listen to them. They know their job

    Cons

    Los of driving, but that's all in home sales. Not enough revolving weekend time off, but they are hiring to provide more balance.

    Advice to Management

    Although you are awesome, split yourself up into planners and support managers. You are spread a bit thin.


  7. Helpful (1)

    "Great opportunities with growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lanham, MD
    Current Employee - Anonymous Employee in Lanham, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thompson Creek Window Co. full-time (Less than a year)

    Pros

    Fun atmosphere, motivated co-workers, family feel, new factory/warehouse coming soon.

    Cons

    None that I can think of at this time.

    Advice to Management

    Stay focused during the growth. Don't lose the momentum.


  8. Helpful (1)

    "Field Marketer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Field Marketer in Port Tobacco, MD
    Former Employee - Field Marketer in Port Tobacco, MD
    Positive Outlook
    Approves of CEO

    I worked at Thompson Creek Window Co. (Less than a year)

    Pros

    Learned some essential skills to be a salesman and public speaking

    Cons

    literally a door to door sales type position. Comission is tough to make unless you haven't been there within the last 3 weeks and the guy before you didn't make them angry

    Thompson Creek Window Co. Response

    May 24, 2016 – Strategic Recruitment Business Partner

    Thanks for your feedback. You're so right, our field marketers grow a lot of professional skills in their role that can translate to any profession!


  9. Helpful (2)

    "Fun place to work. Great co-workers!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lanham, MD
    Current Employee - Anonymous Employee in Lanham, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thompson Creek Window Co. full-time (Less than a year)

    Pros

    Fun environment, high energy, company pride, great products, Food Truck Fridays, a lot of company events, executive team is very approachable.

    Cons

    Seven day a week business for some departments -- though this is not really a negative factor. Can't think of anything bad to say at this time.

    Advice to Management

    Continue to be receptive to feedback. Overall, great job.

    Thompson Creek Window Co. Response

    May 24, 2016 – Strategic Recruitment Business Partner

    Thanks for taking the time to provide such positive feedback. We're glad you're enjoying your role!


  10. Helpful (1)

    "Started as Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Lanham, MD
    Former Employee - Project Coordinator in Lanham, MD
    Recommends
    Neutral Outlook

    I worked at Thompson Creek Window Co. full-time (More than 3 years)

    Pros

    I enjoyed my immediate coworkers, as well as others that I would work with sporadically. Managers were there to help for the most part. Plenty of work to do.

    Cons

    Constant desk moves, Constant department changes between everyone, Managers were too overloaded to help you as much as you would need. Needed to ask for too much approval before being able to make a customer happy.

    Advice to Management

    Everyone was over loaded. Needed more organization and less pressure on amount of work done. Take time to listen to the employees on what their needs are.


  11. "Shady Door to Door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Canvasser in Lanham, MD
    Former Employee - Canvasser in Lanham, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thompson Creek Window Co. part-time (More than 5 years)

    Pros

    If you love running about in rain, snow, ice, or excessive heat but hate the government perks, perhaps consider a job with Thompson Creek. If you want a real job and to save your dignity, look elsewhere.

    Cons

    You will be forced to know on a certain number of doors, get minimum leads, and set minimum appointments to get fully paid and stay on the team. If you don't, you will be chewed out by your team leader.

    You also will likely have the cops called on you, have them threaten to arrest you, and have other customers pull guns on you. Thompson Creek revels in claiming their activity is legal in opposition to residents and in opposition to cops, leaving you up the creek when your day comes in court.

    Advice to Management

    Stop the shady tactics, stop tricking customers into free "no obligation" quotes, and improve your business model.


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