Thompson Hotels Reviews | Glassdoor

Thompson Hotels Reviews

Updated March 26, 2017
26 reviews

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3.0
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Jamie Sabatier
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26 Employee Reviews

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  1. "Great Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Hollywood, CA
    Former Employee - Shift Leader in Hollywood, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management treats workers with respect. Family atmoshere. Interesting clientele. Good benefits and perks.

    Cons

    Working on Hollywood Blvd can be a bit much at times.

    Advice to Management

    Continue to create a positive work environment and staff will continue working hard for you.


  2. "Good"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Edison, NJ
    Current Employee - Anonymous Employee in Edison, NJ
    Recommends
    Positive Outlook

    I have been working at Thompson Hotels full-time (More than 3 years)

    Pros

    Pay, could be a little bit better.

    Cons

    Hours, could be a little bit less

    Advice to Management

    Hire


  3. "A good way to get into the industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doorman/Bellman in New York, NY
    Former Employee - Doorman/Bellman in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thompson Hotels full-time (More than a year)

    Pros

    Willing to train those without experience

    Cons

    No room for growth, micro-managing is a way of life

    Advice to Management

    Create systems that can be easily replicated and deployed across your portfolio or properties. Allow for growth within company. Establish a true company culture.


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  5. "Hollywood Roosevelt Hotel, CA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Server in Hollywood, CA
    Former Employee - Banquet Server in Hollywood, CA
    Recommends
    Neutral Outlook

    I worked at Thompson Hotels part-time (More than 3 years)

    Pros

    Respectful, Professional management, fun-environment, nice compensation, lots of other employment opportunities within the hotel.

    Cons

    Very Physical, Limited Full-Time Positions available in Banquets, feast or famine-type work hours.


  6. Helpful (1)

    "Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in New York, NY
    Former Employee - Bartender in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thompson Hotels part-time (More than a year)

    Pros

    They had a nice space, I am not sure there was much concern over customer satisfation, they overbooked and frequently customers would become irate. Then they would come drink at the bar.

    Cons

    Management was a mess, they had no idea what they were doing. They had little concern over employee welfare or concern with employee satisfaction. There was no team building and overtly sexist.

    Advice to Management

    Try harder!


  7. "Creative company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Thompson Hotels full-time (More than 3 years)

    Pros

    The luxury of working for a botique brand is you are able to affect change. Senior leadership is very accessible- truly an open door policy.

    Cons

    The company is still young and in growth mode. Stronger SOP's would make the sales team more successful.

    Advice to Management

    Since I have left there has been more structure put in place which is a wonderful thing. My suggestion is to keep on this path.


  8. "Pretty good place to gain some experience.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bellman in New York, NY
    Former Employee - Bellman in New York, NY
    Recommends
    No opinion of CEO

    I worked at Thompson Hotels full-time (More than 3 years)

    Pros

    Well-run with an emphasis on customer service. Not micro-managed as they allow you to be yourself within reason. There is some room for advancement and you can always apply for positions at other Thompson run hotels (the Thompson group is a hotel-management company).

    Cons

    They are non-union so they can lag behind in the pay/raises department. Perhaps not the best benefits out there.


  9. Helpful (1)

    "Better before JDV"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in New York, NY
    Current Employee - Front Office Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Thompson Hotels full-time (More than 3 years)

    Pros

    Hip atmosphere, design drivin, strict management, idealogical service.

    Cons

    Once it changed over to commune under Niki it lost its luster from before. Brandman was harsh but his demands were clear.

    Advice to Management

    Give clear direction to everyone. JDV is too touchy feely and too easy for people who want to slack and relax to keep on with their mediocrity. JDV is a nightmare addition to a luxury collection.


  10. Helpful (3)

    "Pretty on the outside. Shady on the inside."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Assistant Manager in New York, NY
    Former Employee - Hotel Assistant Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thompson Hotels full-time (Less than a year)

    Pros

    I honestly couldn't think of one positive thing to say about this "company". It is so poorly ran and all the upper management is a complete joke.

    Cons

    Poor management, they don't know how to talk to you, they curse at you, you never get a thank you, constant tention!

    Advice to Management

    Take some courses and learn how to properly treat people. Get an actual human resources manager for each property. Your department heads cannot be HR as well, that's a conflict of interest.


  11. Helpful (3)

    "Get it together!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend

    I worked at Thompson Hotels full-time

    Pros

    I no longer work there!!

    Cons

    - Management is too lenient on certain associates than others.
     ( the fact that my dept played favorites, broke rules to promote an employee that wasn't even at their 6 months to transfer depts.
    - Not many considerate coworkers.
    - No organized training for new employees.
    - Pay is well below other Hotels in the area. Especially for a hotel that charges so much on rooms, events and catering, f&b, and their nightclubs, etc.
    - putting the lunchroom food on our paycheck to get a tax write off, and serving sub par food, that made me sick more than once, is just gross and wrong
    - working 7+ days in a row, when the salaried manager only works 5, with the best shifts, seems a bit unfair and not very TEAM like

    Advice to Management

    Management & HR need more comprehensive training. Stop playing favorites!!!


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