Thorntons (Kentucky) Reviews | Glassdoor

Thorntons (Kentucky) Reviews

Updated February 4, 2019
105 reviews

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3.4
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Matt Thornton
73 Ratings

Employee Reviews

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Pros
  • "Good benefits that starts fairly quickly for managers" (in 6 reviews)

  • "Great people awesome at taking care of team" (in 6 reviews)

Cons
  • "Hard work, long hours, early mornings" (in 5 reviews)

  • "It is a 24/7 365 retail business so management lives on call and has to be always available to cover any shift" (in 4 reviews)

More Pros and Cons

  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thorntons (Kentucky) full-time (More than a year)

    Pros

    Friendly, loved working with public

    Cons

    No cons working for Thorntons

    Advice to Management

    Keep up the good job. You have a great business. I loved working there.


  2. "Great pay for the work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) (More than a year)

    Pros

    Amazing pay for the work
    Tremendous growth potential
    Overall positive environment

    Cons

    Hard to find solid staff
    Requires alot of hours especially for management team members
    Very political

  3. "General Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thorntons (Kentucky) full-time

    Pros

    Pay and incentives were great

    Cons

    Amount of hours were horrendous


  4. "Excellent Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Louisville, KY
    Former Employee - General Manager in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thorntons (Kentucky) full-time (More than 5 years)

    Pros

    Pay, Family type atmosphere. Fun

    Cons

    Lots of hours to succeed


  5. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Wilder, KY
    Current Employee - General Manager in Wilder, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Easy job stay busy great guests

    Cons

    24/7/365 must always have schedule covered so if there is a call off you as management are expected to work it no matter what you have already worked that day. Worst case I ever had was having to work a 23 hour day.

    Advice to Management

    Don't forget that everyone needs to have a family life as well. Don't just talk it but rather walk it


  6. "Great Job, Poor Management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Team Member in Decatur, IL
    Former Employee - Guest Service Team Member in Decatur, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thorntons (Kentucky) full-time (Less than a year)

    Pros

    Great Hours, Great Pay, Good Benefits On The Job.

    Cons

    Super Short Breaks For The Ppl Who Dont Smoke 30 Cigs A Day! Management Gave Ppl Who Were Lazy Advantages Over Hardworking Employees Because Of Personal Friendships/Relationships. The Ppl That Work The Hardest Get Taken Advantage Of And Get Little To No Recognition.

    Advice to Management

    Hire Ppl That Actually Want To Work And Not Stand At The Register All Day And Complainin And Allow The Store To Look A Mess. Also, Give Ppl The Job Who Actually Fit The Job Description Because A lot Of Ppl They Hire Are Rude, Lazy, Unprofessional And Act Like They Don’t Know What They Are Doing Due To Poor Training And Poor Education Levels. Also, The Company As A Whole Needs To Stop Wasting So Much Food(It’s Sad)!


  7. Helpful (1)

    "It was enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Bloomington, IL
    Former Employee - General Manager in Bloomington, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It was a good company

    Cons

    Hours could be horrific for management

  8. Helpful (2)

    "Graphic Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Louisville, KY
    Former Employee - Graphic Designer in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thorntons (Kentucky) full-time (More than 10 years)

    Pros

    Great people, great company! I feel they had to make the decision to layoff employees because they are interested in putting the company on the market. That is a theory.

    Cons

    No real issues as a company. Great people to work with and they had great company ethics. No cons really. No regrets working for them.

    Advice to Management

    Keep doing what you are doing. You have a great product and maintain the quality of your product. Do not sacrifice the level of quality you have established for simple monetary gains.


  9. "Great family and employee owned company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) full-time (More than 8 years)

    Pros

    It is a family atmosphere and lots of perks like free drinks and meals while on the clock and vacation days as well as good insurance.

    Cons

    Very fast paced so if you are not fast and can not multitask don't bother applying.


  10. "Interesting Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Positive Outlook
    Disapproves of CEO

    I worked at Thorntons (Kentucky) full-time

    Pros

    Corporate's vision is one to admire. They have rigorous standards with great attention to detail. The benefits for full-time employees are great!

    Cons

    The work environment within the gas stations are different. Many of the employees lead the "party" lifestyle and have the downfalls associated with such living. The most glaring downfall are the corporate expectations and many rules that do not make sense. For example, a fringe benefit of working there is you get a shift meal. This is great as there is a great breakfast and lunch selection. However, those options are only available, with the exceptions of hotdogs and tornados, during first shift. If you do not work first shift you either get the option of hotdogs or bringing your own meal. This is further complicated by the lack of having an employee refrigerator.

    Advice to Management

    Being ambitious makes a person or business successful. However, being unrealistic is a detriment to the company both in means of morale and success.