Thorntons (Kentucky) Reviews | Glassdoor
Thorntons (Kentucky) Reviews
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    Thorntons (Kentucky) Reviews

    Updated February 4, 2019
    105 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Matt Thornton
    73 Ratings

    Employee Reviews

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    Pros

    • "Good benefits that starts fairly quickly for managers" (in 6 reviews)

    • "Great people awesome at taking care of team" (in 6 reviews)

    Cons

    • "Hard work, long hours, early mornings" (in 5 reviews)

    • "It is a 24/7 365 retail business so management lives on call and has to be always available to cover any shift" (in 4 reviews)

    More Pros and Cons

    1. "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Louisville, KY
      Former Employee - Customer Service Representative in Louisville, KY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Thorntons (Kentucky) full-time (More than a year)

      Pros

      Friendly, loved working with public

      Cons

      No cons working for Thorntons

      Advice to Management

      Keep up the good job. You have a great business. I loved working there.

    2. "Great pay for the work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Manager
      Current Employee - General Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thorntons (Kentucky) (More than a year)

      Pros

      Amazing pay for the work
      Tremendous growth potential
      Overall positive environment

      Cons

      Hard to find solid staff
      Requires alot of hours especially for management team members
      Very political

      3. Join the Thorntons (Kentucky) team
      See Our Latest Jobs

    3. "General Manager"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Thorntons (Kentucky) full-time

      Pros

      Pay and incentives were great

      Cons

      Amount of hours were horrendous

    4. "Excellent Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Manager in Louisville, KY
      Former Employee - General Manager in Louisville, KY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Thorntons (Kentucky) full-time (More than 5 years)

      Pros

      Pay, Family type atmosphere. Fun

      Cons

      Lots of hours to succeed

    5. "Very good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Manager in Wilder, KY
      Current Employee - General Manager in Wilder, KY
      Recommends
      Neutral Outlook
      Approves of CEO

      Pros

      Easy job stay busy great guests

      Cons

      24/7/365 must always have schedule covered so if there is a call off you as management are expected to work it no matter what you have already worked that day. Worst case I ever had was having to work a 23 hour day.

      Advice to Management

      Don't forget that everyone needs to have a family life as well. Don't just talk it but rather walk it

    6. "Great Job, Poor Management!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Guest Service Team Member in Decatur, IL
      Former Employee - Guest Service Team Member in Decatur, IL
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Thorntons (Kentucky) full-time (Less than a year)

      Pros

      Great Hours, Great Pay, Good Benefits On The Job.

      Cons

      Super Short Breaks For The Ppl Who Dont Smoke 30 Cigs A Day! Management Gave Ppl Who Were Lazy Advantages Over Hardworking Employees Because Of Personal Friendships/Relationships. The Ppl That Work The Hardest Get Taken Advantage Of And Get Little To No Recognition.

      Advice to Management

      Hire Ppl That Actually Want To Work And Not Stand At The Register All Day And Complainin And Allow The Store To Look A Mess. Also, Give Ppl The Job Who Actually Fit The Job Description Because A lot Of Ppl They Hire Are Rude, Lazy, Unprofessional And Act Like They Don’t Know What They Are Doing Due To Poor Training And Poor Education Levels. Also, The Company As A Whole Needs To Stop Wasting So Much Food(It’s Sad)!

    7. Helpful (1)

      "It was enjoyable"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Manager in Bloomington, IL
      Former Employee - General Manager in Bloomington, IL
      Recommends
      Neutral Outlook
      Approves of CEO

      Pros

      It was a good company

      Cons

      Hours could be horrific for management

    8. Helpful (2)

      "Graphic Designer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Graphic Designer in Louisville, KY
      Former Employee - Graphic Designer in Louisville, KY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Thorntons (Kentucky) full-time (More than 10 years)

      Pros

      Great people, great company! I feel they had to make the decision to layoff employees because they are interested in putting the company on the market. That is a theory.

      Cons

      No real issues as a company. Great people to work with and they had great company ethics. No cons really. No regrets working for them.

      Advice to Management

      Keep doing what you are doing. You have a great product and maintain the quality of your product. Do not sacrifice the level of quality you have established for simple monetary gains.

    9. "Great family and employee owned company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Manager
      Current Employee - General Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thorntons (Kentucky) full-time (More than 8 years)

      Pros

      It is a family atmosphere and lots of perks like free drinks and meals while on the clock and vacation days as well as good insurance.

      Cons

      Very fast paced so if you are not fast and can not multitask don't bother applying.

    10. "Interesting Environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Louisville, KY
      Former Employee - Anonymous Employee in Louisville, KY
      Positive Outlook
      Disapproves of CEO

      I worked at Thorntons (Kentucky) full-time

      Pros

      Corporate's vision is one to admire. They have rigorous standards with great attention to detail. The benefits for full-time employees are great!

      Cons

      The work environment within the gas stations are different. Many of the employees lead the "party" lifestyle and have the downfalls associated with such living. The most glaring downfall are the corporate expectations and many rules that do not make sense. For example, a fringe benefit of working there is you get a shift meal. This is great as there is a great breakfast and lunch selection. However, those options are only available, with the exceptions of hotdogs and tornados, during first shift. If you do not work first shift you either get the option of hotdogs or bringing your own meal. This is further complicated by the lack of having an employee refrigerator.

      Advice to Management

      Being ambitious makes a person or business successful. However, being unrealistic is a detriment to the company both in means of morale and success.