Thorntons (Kentucky) Reviews | Glassdoor

Thorntons (Kentucky) Reviews

Updated September 13, 2017
70 reviews

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3.5
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Matt Thornton
50 Ratings

70 Employee Reviews

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Pros
  • Great people awesome at taking care of team (in 5 reviews)

  • Great culture towards team members (in 5 reviews)

Cons
  • Work life balance is non existent your job is your life 70 (in 7 reviews)

  • Very low pay, little to no breaks (in 5 reviews)

More Pros and Cons

  1. Featured Review

    "General manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Louisville, KY
    Current Employee - General Manager in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) full-time (More than a year)

    Pros

    Great benefits, caring people, executives always willing to listen

    Cons

    More communication when it comes to change overs.

    Advice to Management

    Communication

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    Glad to read you highly recommend the company! I agree that we have caring workforce and store support center. As a follow up to your advice. I met with our Sr. Communication Mgr., Angela Osting... More


  2. "Gsr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GSR in Clarksville, IN
    Current Employee - GSR in Clarksville, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thorntons (Kentucky) full-time (Less than a year)

    Pros

    The people I work will alone are the pros to working there. My boss is understanding that I have kids and am a single mother.

    Cons

    Some of the people who work higher up may judge us too harshly due to everything we do in that store the hard work we put into it is less appreciated by them. The reason they receive so much more of a salary are because of us who bust our butts day in and out to keep the store running and turning a profit. I feel we deserve more appreciation

    Advice to Management

    Be kind. We are all human and make mistakes. No one is exactly the same and sometimes we forget or make mistakes.

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    Thank you for writing this review and providing candid feedback. I agree with you that our GSR workforce is the heart of our company. I am sorry that any mgr. would not show you and others respect... More

  3. "Thortons review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Kitchen in Louisville, KY
    Current Employee - Customer Service Representative/Kitchen in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) full-time (Less than a year)

    Pros

    Great co workers, good pay and hours.

    Cons

    Rude customers sometimes and cleaning the bathrooms.

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    Thanks for staying with Thorntons. If you know others who want competitive pay please refer them to your GM. You get a $100 bonus when they start and another $200 when they stay 90 days. Last month... More


  4. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Savoy, IL
    Former Employee - General Manager in Savoy, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thorntons (Kentucky) (More than 8 years)

    Pros

    Great Company with great ideas.

    Cons

    Regional Managers had favorites and if you were not one of them, asking for help was non existing sometimes.

    Advice to Management

    Take care of those who care about their store and actually work to achieve.

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    One of the things I appreciate about Thorntons is innovation and best practices. Our CEO, Matt Thornton, has quarterly town halls with team members and mgrs. to gain insight and ideas to improve our... More


  5. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) full-time

    Pros

    Seeing customers become your regulars.

    Cons

    Not enough help sometimes on busy days.

    Advice to Management

    Rotation for weekends

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    Working out of the Store Support Center I miss daily interactions with our guest. Thanks for engaging with our guest and building their loyalty.

    We recently completed a staffing blitz and hired... More


  6. "I really love working for Thorntons Inc."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager/Recruiter in Louisville, KY
    Current Employee - Store Manager/Recruiter in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) full-time (More than 3 years)

    Pros

    Thornton's really believes in People - everyone counts, guests and team members. Thornton's always looks from within the company to promote first before hiring outside talent. A truly caring company with the highest standards in the C-store business. Thornotns offers ESOP- which is employee stock option program- after 1 year with the company we receive a share of the company and are now owners.

    Cons

    i work hard but feel very appreciated by my team and those at the corporate office.

    Advice to Management

    Thorntons is a wonderful company to work for with excellent benefits and excellent support form the company all around.

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    Glad to read that you recommend our company and we have been able to retain you for more than three years! Our Employee Stock Ownership Plan is a great benefit to ensure retirement wellness. What I... More


  7. "A Place to Make Your Career/Growth Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) full-time (More than 3 years)

    Pros

    This is the type of company that recognizes their rock stars! If you work hard you will be rewarded, being the team player and asking questions to learn more gets you noticed. Growth potential is there, a lot of companies tell you that we promote from with in. Thorntons does it!

    Cons

    I do not have any cons, but let me elaborate. Communicating cons of a job or a company can be difficult to articulate. I think of cons in a different way than most. I am not saying that there are things I might do differently or may not completely agree with. But I think of the word con differently than most, I think of it as reasons I would not want my job or why someone else may not want to be here. But there are no cons to my job or to being with Thorntons, because this is the first place I have worked that I feel I am in my career! This is the first place I have been that does promote from with in, they are always thinking of new ways to reward the team members. And the fact of the matter is, the experience you have here is what you make it. You come in, and do what you are supposed to. Your experience will be great, and you will be rewarded with the time you need to be with your family.

    Advice to Management

    Continue to listen to the team members.

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    I appreciate how you view your career is within your own for the making! Growing our internal talent in the new fiscal year is one of our key initiatives for 2018. We are looking at both financial... More

  8. "Company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Bloomingdale, IL
    Current Employee - General Manager in Bloomingdale, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) full-time (More than 3 years)

    Pros

    Thorntons makes you feel like everyone's family. The leaders they have in place are the best in the business. The champ cares organization is absolutely brilliant. The esop program where after one year, you become an owner. Best company I've ever worked for.

    Cons

    50 hour work weeks for managers and the constant realignment of regions. Other than that, not much bad in this company.

    Advice to Management

    Stay awesome.

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    I also feel that my work family is an extension of our personal family. Having a best friend at work has always given me energy, confidence and a needed ear when concerns arise. I'm happy to read... More


  9. "Changed careers and never looked back."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Elmhurst, IL
    Current Employee - General Manager in Elmhurst, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (Kentucky) full-time (More than a year)

    Pros

    You are treated like family. Never a dull shift. Great people to work with. Each and every TM is truly an owner of the company. You will go as far with the company as you want to go. Growing company, so there is room to grow. Compensation and benefits are in line other companies.

    Cons

    Occasional long week or long day. But nothing different than any other job.

    Advice to Management

    Keep staying competitive and keep building new locations. I see a big future in the Northern Division.

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    Glad to read that after a career change you never looked back! You are spot on that every day in our stores is lively and interesting. Please reach back out if you see an opportunity for us to more... More


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Chicago, IL
    Former Employee - General Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thorntons (Kentucky) full-time (More than 5 years)

    Pros

    The benefits were great. Paid time off decent insurance and even sick days. After a year you get a day off for your birthday as well.

    Cons

    In a busy location it could be very difficult to get breaks in. The just part of a fast paced company though.

    Advice to Management

    Make sure all your employees get breaks.

    Thorntons (Kentucky) Response

    Sep 18, 2017 – Senior Director HR Field Operations

    Thanks for taking the time to complete this review post your employment. While we are fast paced, we want everyone to get the opportunity to get enjoy their free lunch uninterrupted.

    Thanks for... More


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