ThredUP Reviews | Glassdoor

ThredUP Reviews

Updated July 4, 2017
60 reviews

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2.8
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James Reinhart
21 Ratings

60 Employee Reviews

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Pros
  • i met great people, the managers werent too bad as long as you did your job right (in 4 reviews)

  • A great place to start a career--you will wear a lot of hats and learn things quickly (in 3 reviews)

Cons
  • Extremely high turnover rate in Mechanicsburg warehouse (in 4 reviews)

  • There's also a really bad point system to where if you get 3 points, you're fired (in 5 reviews)

More Pros and Cons

  1. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Duluth, GA
    Current Employee - Anonymous Employee in Duluth, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ThredUP full-time (Less than a year)

    Pros

    Music all day, Family like environment

    Cons

    Very numbers Driven
    You can be fired if you are moving too slow
    The point system is stupid


  2. Helpful (1)

    "Totally numbers driven to the point of losing sight of employees as people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in San Leandro, CA
    Current Employee - Warehouse Associate in San Leandro, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ThredUP full-time (More than a year)

    Pros

    Early start time means you get out early which is nice. Music played while not to my taste, is better than silence. Pay is decent for what it is

    Cons

    Unrealistically high expectations for acceptance rate (number of items accepted in sellable condition). We are not in control of the condition of the items the customers send in so tying our numbers to something we cannot control like that is supremely unfair....not that management cares. The UPH speed has gotten nearly unrealistically high as well (UPH = units per hour).
    There used to be a number of little perks to working here: monthly meetings that also included lunch provided for the staff, bonus checks for going above and beyond expectations, employee recognition system where you could get things like a Thredup logo jacket or other prizes. All of that is gone. There's just no appreciation for the workers anymore...everything is numbers numbers numbers.
    No concern for employees and any personal issues that might interfere with the job....it's generally an attitude of 'too bad so sad figure it out yourself'
    Mandatory overtime with no consideration how it affects the employees....especially those that don't live close by
    *Very* high turnover rate mostly due to the issues outlined above. We've lost a lot of skilled people because they just got tired of being taken for granted
    Point system for attendance is very unfair....points stay in your record for an entire year with no way to bump them off early....we've actually lost good employees due to this stupid policy

    Advice to Management

    Show some appreciation for your workers that's not just lip service. Understand that we're people not numbers. Show some compassion for circumstances beyond an employees control that might interfere with work (such as transit issues....like BART delays)

  3. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Picker in Duluth, GA
    Current Employee - Picker in Duluth, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ThredUP part-time (Less than a year)

    Pros

    Music, breaks, positive environment, light work

    Cons

    Low pay but work isn't hard, may be better for full-time workers.


  4. Helpful (4)

    "Whimsical and nontransparent management in HQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in San Francisco, CA
    Former Employee - Vice President in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Nice offices downtown SF
     - Great coffee

    Cons

    - Opaque management team, though they preach the opposite
     - Hypocrite CEO
     - Favouritism in the HQ; you stay if you are good buddies with the CxO's, not based on your performance
     - Struggling business model, highly dependent on lots of underpaid manual workers in the DC's

    Advice to Management

    With this mentality, good luck with your IPO..


  5. Helpful (3)

    "Very numbers driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Itemizer in Mechanicsburg, PA
    Former Employee - Itemizer in Mechanicsburg, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ThredUP full-time (More than a year)

    Pros

    Great people
    Decent pay (if you don't slack off )
    Opportunity for better positions

    Cons

    Obvious favoritism from management
    Lack of communication
    Stressful if you don't meet your expected numbers

    Advice to Management

    Try to make sure everyone is on the same page with changes . Sometimes things would change and only half of the employees would know about it .


  6. Helpful (5)

    "limited career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ThredUP full-time (More than a year)

    Pros

    - meet great peers
    - learn a ton about e-commerce and second hand clothing marketplace
    - analytically driven company

    Cons

    - very limited feedback given. never know what your goals are or where you stand
    - always terrified of when your last day is
    - low pay & equity against market rate
    - management claims to be extremely transparent and cares about career growth, but actions don't reflect that

    Advice to Management

    Treat your employees with respect and dignity. They are all there to learn, grow in their careers and ultimately build a company and brand beside you.


  7. Helpful (2)

    "If you like being treated terribly this is for you..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Mechanicsburg, PA
    Current Employee - Warehouse Associate in Mechanicsburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ThredUP full-time (Less than a year)

    Pros

    -When the management team wants to be nice they will be nice. Unless you're a favorite then you get special treatment.
    - you get to learn many different jobs throughout the warehouse

    Cons

    - you are constantly told about numbers and constantly looked at like you can do better even if you are hitting standards
    - they tell you when they tour you around that you will get raises right away when you get moved up to another position but no that is not the case
    - they will do anything and I mean anything to stop you from getting a raise. They will move you around all of the time just to stop you from getting you're raises.
    - you will literally feel like you're working at a sweat shop in the summer time. The warehouse is extremely hot. But upper management sits in offices with air conditioning
    - 10 minute breaks are terrible
    - upper management says they listen to you but they don't.
    - the policies have changed multiple times
    - they will continue to use the we are still a start up company even tho the company has been around for going on 9 years.
    - the point system is terrible

    Advice to Management

    My advice to management is you need to actually hear your employees out. You also need to make your employees feel appreciated because we are the ones that actually keep the warehouse going.

  8. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mechanicsburg, PA
    Former Employee - Anonymous Employee in Mechanicsburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ThredUP (Less than a year)

    Pros

    Good environment to work in.
    Like that there was a job progression scale but that also goes along with the cons.

    Cons

    If you are not meeting the requirements, you did not get your pay raise.

    Advice to Management

    Better communication.


  9. Helpful (7)

    "Beware!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Associate in Duluth, GA
    Former Employee - Outbound Associate in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ThredUP full-time

    Pros

    There was none, they will never go public at this rate, I'm completely sure of that!!

    Cons

    The whole establishment, management, 2 ten minute breaks, and no lunch.

    Advice to Management

    Management training is needed immediately if you plan for this company to succeed.


  10. Helpful (3)

    "DC03"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vernon Hills, IL
    Former Employee - Anonymous Employee in Vernon Hills, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at ThredUP full-time (Less than a year)

    Pros

    I loved the environment and the people I worked with. The perks were okay. It's a great company to get some operations and start up experience with. They are very good about medical leave though which I thought was a good experience.

    Cons

    They don't do much for the employees. The point system is absurd and the pay is alright, but for the amount that you do it seems less than what you should get. There is NO communication which is what drove me out as well as doing the job of 5 people in 8 hours which seemed impossible and it was impossible to make my supervisor happy about anything my team had done that day.

    Advice to Management

    Do more things for moral, make the employees feel appreciated and heard. Be alittle more lenient as far as attendance goes, I've seen some amazing people leave just because they were late or had to leave early.


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