Three Reviews | Glassdoor

Three Reviews

Updated May 1, 2017
46 reviews

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2.0
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Three CEO David Dyson
David Dyson
19 Ratings

46 Employee Reviews

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Pros
Cons
  • The only way we can deal with customer complaints is putting them on the phone to customer service which usually angers the customer more (in 12 reviews)

  • Lack of transparency from senior management on the companies direction and a lack of trust (in 12 reviews)

More Pros and Cons

  1. "Started off great. But had to get out of there, eventually ...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Three part-time (More than a year)

    Pros

    I was fortunate to meet some really cool people, from all different backgrounds & walks of life. The pay is decent - better than most mobile retailers, if I'm honest.

    Cons

    Power-hungry middle management, who make an advisor's job unnecessarily difficult - while the Store Manager's only care about sales.

    The borderline between a decent pay, and an excellent pay is heavily relied upon the bonus structure - which is very inconsistent, most of the time.

    Internal opportunities have quite high barriers to entry. An external candidate could get middle management position, quicker than an internal candidate.

    Last but not least, the environment is far too target driven. If your sales target isnt met, even a for a few weeks, expect to be constantly berated going forward.

    Advice to Management

    Remember - everyone is dispensible. Including yourselves.

    Three Response

    May 17, 2017 – HR Manager

    Thanks for taking time to leave some feedback. Our People are one of our greatest assets so it’s not surprising that they were one of the highlights of your experience at Three. We look to ... More


  2. Helpful (1)

    "Get out while you can"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations Advisor in Glasgow, Scotland (UK)
    Former Employee - Customer Relations Advisor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Three full-time (Less than a year)

    Pros

    City centre location so easy to get to. Nice people to work with.

    Cons

    Working hours stupid and poor staff management. Making staff leave putting too much pressure on them for targets not the job i applied for. Sold as helping customers. All about the money

    Advice to Management

    Stop pressuring your staff with targets. Let them do there jobs and stop pushing them out the door.


  3. Helpful (3)

    "USED to be a brilliant place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Three full-time (More than 5 years)

    Pros

    Great vision of culture, some great people and leaders, wellness is important, ambitious

    Cons

    Power driven middle managers, lack of empathy, not prepared and struggling to maintain good staff in current climate

    Advice to Management

    Really need to reconsider middle management levels- B and C- too many and not the right 'fit' for what we preach to be


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  5. Helpful (1)

    "Down the toilet"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three full-time

    Pros

    decent salary, great line managers

    Cons

    Not a nice place to work, poor shift rotation, ops managers are bullies

    Advice to Management

    Quit.


  6. "Lots of talk about values that aren't upheld by senior management, lots of nepotism."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Glasgow, Scotland (UK)
    Former Contractor - Anonymous Contractor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Three as a contractor (More than a year)

    Pros

    I was part of a wonderful team with lots of talented and passionate people who truly wanted to do well and have a career in a company with lots to offer

    Cons

    Lack of transparency from senior management on the companies direction and a lack of trust. Constant discussion of restructure and then no real changes lead to staff who feel insecure in their role and a feeling that either something big is going to happen which will either be great or terrible, so far not many of these changes have been viewed as positive i.e. Outsourcing and more outsourcing.Lots of promises of opportunity that don't come about and jobs given to people without fair process. Lack of real career opportunities to fully utilise the skills of an amazing team and de skilling a lot of great people with new processes and ways of working.

    Advice to Management

    Do what you say your going to do. Don't say your all about people and neglect the people team. The people promise should come from the top down and not just be words that are used without meaning.


  7. "Unfair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Three part-time

    Pros

    Good people and really nice environment - very vivid and colourful place. Free coffee and nice cafe downstairs

    Cons

    Very strict with probation, even with reoccurring serious illness no special requirements were given or support. If you are ill you will loose your job.

    Advice to Management

    Be more open to peoples problems and don't judge everything on hours and statistics


  8. Helpful (6)

    "Good Times Are Over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Relations Advisor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Three full-time (More than 3 years)

    Pros

    Great pay (if you're an existing employee)
    Nice location (for now)
    Great culture (soon to end)
    Good benefits (to be confirmed)

    Cons

    Three are outsourcing customer services to Capita as of 1st of February and any new starts are starting on 14k. Existing employees are on 19-21k for the exact same role but with contract re-negotiation due in a year. Capita are already heavily advertising for their new 14k starts and you have to wonder why they'd keep people around at 19-21k doing the same role when they can have hundreds on minimum wage.

    No answers are forthcoming to simple questions about the transition and you're punished as being a "detractor" or "negative" if you ask if your pay is secure long-term. Benefits package is also due to change and again, we have no answers and are not allowed to talk to new Capita employees about their package compared to original Three. If you make any changes to your Three contract it is void and you go on a Capita contract with a massive pay cut. Progression is also limited to Capita only now which hasn't got the rich infrastructure of Three to progress through. At best you can progress up to a team leader. If you want to apply for a higher role with Three you have to do so externally with everyone else.

    We're also moving from a great city centre building with a lot of personality and competitively priced canteen to a soulless empty call centre on the edge of town. Again, no answers when this will happen.

    Everything great about the job is going away. New starts are being kept in the dark about pay inequality while current employees are kept in the dark about their pay security and future. Tensions rising due to this as the people higher up know the answer to every question as they spend a lot of time in Capita meetings but don't want common employees to know anything for whatever reason. Possibly because it would start a panic they can't control.

    Advice to Management

    You've already made your bed to sell out your own hard-working staff. Now you'll have to lie in it. I hope it was worth it.


  9. Helpful (3)

    "Don't leave your job to work there."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Advisor in Glasgow, Scotland (UK)
    Former Employee - Telesales Advisor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Three full-time (Less than a year)

    Pros

    Great atmosphere. Nice building. People are lovely. Actually learned some things which could help me in future jobs. It was a really good experience.

    Cons

    Unless you're an out and out sales person they will drop you. Three month probation is exactly that. They take on a twelve people and only keep two or three. They are outsourcing the contact centre to Capita.

    Advice to Management

    Don't hire people just to drop them. I knew a lot of good employees who with a bit more time could have made it. Remember some people have left jobs to come and work for you.


  10. Helpful (1)

    "No longer anything special"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technologist in Maidenhead, England (UK)
    Current Employee - Information Technologist in Maidenhead, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Three full-time (More than 3 years)

    Pros

    Good salary, bonus and benefits. There's a real belief in the company that we can make the mobile industry better, but the current culture and management means it isn't obvious how we can do that.

    Cons

    Three has become highly political with almost everyone out for themselves. It likely isn't worse than most workplaces in that respect, but it is a huge backward step for Three. If this is what you are used to and it doesn't concern you, Three could be a good career move.

    Advice to Management

    Bring back Three Behaviours to replace the now highly political working environment and have everyone pulling in the same direction for the benefit of Three and its customers.


  11. "The fantastic culture has been eroded"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Three (More than 8 years)

    Pros

    Salaries, benefits and bonuses very good for the existing staff, but there seems to have been a drive to bring these staff costs down by recruiting new staff on lower salaries and making redundant more experienced and better paid employees.

    The majority of permanent staff are dedicated, enthusiastic and passionate about working at Three and what it stands for.

    Cons

    Three was a great place to work about 6 years ago, but the move to bring in more consultancies has destroyed the culture the company worked so hard to build. Several rounds of redundancies and outsourcing key departments has left scars that will take a long time to heal. I think the company is making a real effort with the permanent employees that are still there.

    As for career progression, as other reviewers have stated, only those that push themselves forward get noticed and appreciated as the performance reviews are a farce. If you like to keep your head down and work hard, be prepared to get frustrated when those who only 'talk the talk' get praised. Middle management is weak and generally there to make a name for themselves rather than be good managers. Senior management is out of touch with employees.

    Advice to Management

    Improve the performance reviews to make them fairer, be better at recognising talent and understand that it needs to be nurtured. Reinforce the old values that were introduced years ago. Be more critical of the staff in the Business areas rather than the technical ones, as most of the problems emanate from earlier in the lifecycle but manifest towards the end. Be more analytical in your approach to change, you often miss the root cause of issues and spend valuable time and resources on fixing a problem that does not exist.


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