Three Reviews | Glassdoor

Three Reviews

Updated April 25, 2017
386 reviews

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Full-time Part-time

386 Employee Reviews

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Pros
Cons
  • The only way we can deal with customer complaints is putting them on the phone to customer service which usually angers the customer more (in 12 reviews)

  • Lack of transparency from senior management on the companies direction and a lack of trust (in 12 reviews)

More Pros and Cons

  1. "An excellent vibrant place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Croydon, England (UK)
    Current Employee - Retail Store Manager in Croydon, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time (More than 10 years)

    Pros

    They invest in people and try and do the right thing and the pay is competitive.

    Cons

    Some of the area managers and top bosses are not realistic in expectations and should try and do the job at grass roots level and show what good looks like.


  2. Helpful (1)

    "Pressure!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor
    Former Employee - Customer Advisor
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Three part-time

    Pros

    - The pay
    - The Staff
    - The bonus packages

    Cons

    - The pressure to hit unrealistic targets
    - Computer systems that fail and distress customers
    - Rude customers (will get that in every retail job though)

    Advice to Management

    Realise that targets are too high need to be questioned, especially when the store isn't hitting the ridiculously high standards.


  3. "Great Part Time Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time (More than 3 years)

    Pros

    Bonus, Flexibility, Getting to use brand new mobile devices, decent pay.

    Cons

    a lot of changes and updates weekly and monthly, IT systems needs updating.

    Advice to Management

    More incentives for staff rather than managers and assistant managers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Reading, England (UK)
    Current Employee - Store Manager in Reading, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Amazing drive and ambition - great atmosphere within the company - welcoming - friendly -

    Cons

    Incapable people being over promoted

    Advice to Management

    Continue to drive and push to being the best -


  6. "Three"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three (Less than a year)

    Pros

    people benefits flexible working office

    Cons

    tactical focus trading budget investment


  7. "2 years in to my Three Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Energy of the Business
    Communication and accessibility of Leaders

    Cons

    Leaders are too directive with little empowerment
    Decisions are taken and then changed every day

    Advice to Management

    Stop changing your minds
    You don't always have to re-structure


  8. "great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Leeds, England (UK)
    Former Employee - Sales Assistant in Leeds, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Three part-time (More than a year)

    Pros

    ideal for students wanting to make money, had lots of overtime available at other nearby stores, great management

    Cons

    no real promotion ladder, the same manager stays manager, pay rises are rare, only top sales persons valued

    Advice to Management

    management is great, always supportive if you're lacking when it comes to reaching targets,


  9. Helpful (1)

    "Down the toilet"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three full-time

    Pros

    decent salary, great line managers

    Cons

    Not a nice place to work, poor shift rotation, ops managers are bullies

    Advice to Management

    Quit.


  10. Helpful (1)

    "I was dismissed due to lack of training & discriminated against for my disability."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burton upon Trent, England (UK)
    Former Employee - Sales Associate in Burton upon Trent, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good if you have a decent manager

    Cons

    I started working at Three and was given very inadequate training. I spent the first 2 weeks shadowing because the computer system was down. I was heavily criticised for practically everything I did by a boss who only cared about sales. When the training system was up I was told I had to finish everything that day which gave me one afternoon which I was often dragged away to serve customers.

    Due to this terrible training from the manager of the Burton on Trent store I made a number of errors such as not understanding that blackberry phones required a £5 surcharge, taking the wrong id, not asking at the start if a credit card was registered to the home address.

    I was excellent in terms of sales and customer service but was unsupported by the store manager so these errors piled up and I was fired just before Christmas without the bonus that the store wouldn't have got if uni hadn't sold 3 broadband packages on the last day.

    To add insult to injury after 5 months seeking work thanks to then dismissing me I have now recieved an aggressive letter demanding I repay a large chunk of my final salary.

    Advice to Management

    Investigate the management of the Burton on Trent store and


  11. "experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Edgware, England (UK)
    Former Employee - Sales Advisor in Edgware, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Three part-time (More than a year)

    Pros

    gained valid experiences
    fun environment to work in interacted with various individuals

    Cons

    benefits were cut and lead to feeling demotivated over a period time as well as restricted opporunitites after a given time .

    Advice to Management

    n/a



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