Three Reviews | Glassdoor

Three Reviews

Updated August 17, 2017
436 reviews

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436 Employee Reviews

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Pros
Cons
  • Also senior management are completely oblivious to how poorly they run the show - in fact they rule by fear (in 13 reviews)

  • The only way we can deal with customer complaints is putting them on the phone to customer service which usually angers the customer more (in 12 reviews)

More Pros and Cons

  1. "High Stress and Low Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Glasgow, Scotland (UK)
    Former Employee - Sales Advisor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Three full-time (Less than a year)

    Pros

    Salary is low though above minimum wage.

    Cons

    Extreme stress - several coworkers self medicated with alcohol and bought prescription medications such as valium to get to sleep. Sales targets were displayed on the wall which added greatly to the anxiety and competitive atmosphere. Sales were largely out of the control of the advisor due to never knowing if the customer would pass the credit check until the last minute. It generally felt like gambling all day. Trainer feedback was generally too harsh and taking any time off (an hour or two to attend a medical appointment) due to illness resulted in intense scrutiny. Sales staff were expected to stay at least an hour late without overtime if a call ran on. Staff were also expected to complete call backs during their breaks and lunch hours. Not a single member of the team achieved the bonus as those who did well on target did badly on conversion and vice versa.

    Advice to Management

    Be kinder to your staff and their morale and general health will improve. The work culture in the office is Dickensian.

    Three Response

    Jul 18, 2017 – HR Manager

    The physical, emotional and mental well being of our employees is paramount at Three. That’s why we’ve invested in our Wellness strategy, where wellbeing is promoted and valued by everyone. Most... More


  2. "Great place, great people but outsourcing complicates."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Design Authority in Reading, England (UK)
    Former Employee - Technical Design Authority in Reading, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Three full-time (More than 8 years)

    Pros

    Excellent company to work for, easy access to senior management team and constantly evolving technology.

    Cons

    Too much emphasis on out sourcing. It fails once, it fails twice, it fails every time - yet they never seem to learn.

    Advice to Management

    The parts of the organisation that use internal resource are extremely agile and quick to respond to faults and projects. Areas that feature outsourced partners overly complicate, extend project timescales and generally make clunky, overweight processes that hinder progress. We try external partners and heavy weight processes to formalise the way we work with them - but it fails each time. Home grown talent is hugely underestimated.

    Three Response

    Jun 29, 2017 – HR Manager

    Thanks for the review, we agree Three are an excellent Company to work for (not that we’re biased of course). We have set ourselves the challenging goal of being the best loved brand by our Customers... More

  3. "Decent company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Three part-time

    Pros

    Good team, supportive management. Can't complain about conditions and rotas were flexible.

    Cons

    Sometimes it can be overbearing when shop is really busy, and conversely when completely empty. Sometimes nothing left to do.

    Advice to Management

    Keep up the good work, the cons are not something one can really get rid of other than monitoring more when shops will be busy


  4. "Best pay in mobile retail at the moment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time

    Pros

    Good Pay
    Great team engagement
    Fun Enviroment

    Cons

    Phones4U type of selling
    Alot of pressure on KPI's that are not incentivised
    Message and Goals from head office aren't always the same in retail level

    Advice to Management

    Less Pressure

    Three Response

    Jul 10, 2017 – HR Manager

    We believe that our Reward model successfully promotes team work, placing equal importance on customer experience as it does sales.  This allows us to ensure we give our customers the best, most... More


  5. "Could have been great. Money over Customers and Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Three part-time (More than a year)

    Pros

    Friendly staff, and lovely meeting new and interesting people on a daily basis. Good as a part-time job.

    Cons

    When I started working at Three they were constantly pushing to make the customer experience the best thing when they would come into store, this was something I loved and it was great thing to be a part of, it was such a good selling tool, building up that rapport and actually getting to the know the people you're talking to and selling too. Unfortunately, after a couple of months the whole company had changed and it was no longer focused on the customers and staff, it was all numbers and figures. This resulted in spending as little time as possible with customers and trying to sell as many products as possible to every customer that stepped though the door just so the store could reach the constantly increasing targets. For me it completely ruined what Three was all about as a company. Management applied a lot of pressure, which a lot of the time was not necessary, and did not really listen to its employees

    It was a shame because the company was doing some great stuff compared to the competition but unfortunately Three has become like all the others.

    Advice to Management

    Provide support especially to new employees.
    Bring back customers first, not sales and figures.

    Three Response

    Jul 10, 2017 – HR Manager

    People are always one of the perks at Three, whether that’s the amazing people we work with or our awesome customers. Both are at the heart of everything we do. That’s why Employee Engagement and... More


  6. "Brilliant place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales Advisor in Newcastle under Lyme, England (UK)
    Current Employee - Customer Sales Advisor in Newcastle under Lyme, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Three part-time (Less than a year)

    Pros

    The company is all about amazing customer service, though it is sales, you are praised more on good customer service.

    The products are relatively easy to sell because they are very good products, you don't have to push people to buy unnecessary products because everything sold at three is all for the benefit of the customer.

    There is opportunity for progression. You can learn as much as you push yourself to learn.

    Cons

    Though there is routes for progression, management roles only come up once in a blue moon, so though they are very supportive of progression you might have to wait a while.

    Advice to Management

    Maybe create more roles to advance to prior to management - maybe supervisor. Key holders have these responsibilitys but have no opportunies to earn more even though they have the responsibility of running shifts.

    Overall, brilliant place to work!

    Three Response

    Jun 29, 2017 – HR Manager

    You’re right, at Three we’re all about customer service. We’re glad to have someone who clearly shares our passion for this on board!

    People development is a core part of our people promise and... More


  7. "Best Part Time Job Ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Middlesbrough, England (UK)
    Current Employee - Customer Advisor in Middlesbrough, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You basically get paid to talk to people! Good pay, not bad bonus but not the best. Fantastic job if you love tech and talking to people.

    Cons

    Even though I'm part time (12 hours/week) I have to come in for 4 hour shifts over 3 days. Much prefer if it was 2 full time shifts. Sometime your bonus is missed because your colleague didn't get their target.

    Advice to Management

    Managers need to listen to the adviser's concerns more.

  8. "Loved it but have heard it's changed"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Three full-time

    Pros

    Very open management team and accessible too.
    Can-do place to work, things get done and initiatives get launched regularly.

    Cons

    Sometimes they are too keen to change and try new things so everything gets thrown out and started from scratch. Can be frustrating to go through a restructure every year!

    Advice to Management

    Do more focus groups with employees.

    Three Response

    Jun 29, 2017 – HR Manager

    We’ve heard and took on board we’re an ambitious bunch but that sometimes means that we can try to do too much! That’s why our Company plan for the next 5 years is distilled to allow us to focus on... More


  9. "Overall Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dubai (United Arab Emirates)
    Current Employee - Director in Dubai (United Arab Emirates)
    Recommends
    Positive Outlook

    I have been working at Three full-time (More than a year)

    Pros

    a place where you can learn tremendously, from well experienced people

    Cons

    partners are in different locations


  10. "You will feel expendable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Advisor in Limerick, Co. Limerick (Ireland)
    Former Employee - Customer Care Advisor in Limerick, Co. Limerick (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Three full-time (Less than a year)

    Pros

    *Very nice canteen
    *Good social environment
    *Nice modern facility
    *Free onsite parking
    *Paid on time

    That about sums up the pros

    Cons

    *Overtraining, very inefficient spending a month in training when it could be much more effectively carried out in a week.
    *Team leaders are on a power trip, you will be nervous to approach them as they are condescending and can be plain nasty at times.
    *Constant feeling of being fired at any moment, no job security at all.
    *lack of incentive for staff
    *Management flat out lie to the staff

    Advice to Management

    Get rid of the recruitment agency and create a better culture.


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