Thumbtack Reviews | Glassdoor

Thumbtack Reviews

Updated September 15, 2017
134 reviews

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4.5
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Thumbtack CEO Marco Zappacosta
Marco Zappacosta
103 Ratings

134 Employee Reviews

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Pros
Cons
  • With success comes expansions & therefore growing pains are bound to happen (in 15 reviews)

  • You can imagine what this means for your work-life balance (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great place for female engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than a year)

    Pros

    Perks are good, work is great, the people are AWESOME.
    Great values, that aren't just talked about, these seep through the organization.
    One of the core values is Make Each Other Better. I've found it easy to learn, share and grow technically. Having a common goal and clear shared vision help integrate the team. I've worked at multiple companies and I value the transparency at Thumbtack. Join Us!

    Cons

    Middle management is super new and learning the ropes. Employee median age is likely below 30's.

    Thumbtack Response

    Aug 10, 2017 – Social Media Support Manager

    We like that you're apart of our team. We can't wait to see what you bring to the table.


  2. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Salt Lake City, UT
    Current Employee - Recruiter in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than 3 years)

    Pros

    Thumbtack has an amazing Culture, and they really value their employees.

    Cons

    I can't think of any cons, because Thumbtack is the best company to work for.

  3. "Amazing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    Very nice and smart people.

    Cons

    Tough to make horizontal movement within the company.


  4. Helpful (4)

    "Politics & Great Food"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thumbtack full-time (More than a year)

    Pros

    - Food is really amazing
    - Coworkers have become close friends, overall good people
    - Busy, no lulls
    - Weekly all hands - gives insight to business health for all levels of employees
    - Good benefit with unlimited PTO, but it's often frowned upon when using
    - Above market salaries

    Cons

    - The company struggled with their goal statement -- it's tough to feel empowered when the main objective is revenue, nothing bigger
    - No 401k matching
    - Upper levels are heavy on politics; nepotism over meritocracy
    - Be careful who you talk to. Even HR is not confidential
    - Not interested in cultivating employees; easier to burn and turn over
    - On call 24/7 - would be working nights and weekends
    - Focused on short-term success, not investing in long-term (ROI > Brand)

    Advice to Management

    I'm sure the company will succeed. Would have been better if employees are seen more as actual people. Hire managers with people-managament experience that know how to motivate/grow their teams.


  5. Helpful (2)

    "Good people, comfortable work environment, interesting product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UI Developer in San Francisco, CA
    Current Employee - UI Developer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than a year)

    Pros

    Company is a good stage. Not so new that there's constant startup chaos but not so established that you can't make a difference in how things are built. Lots of care taken in hiring to find both skill and culture fit.

    Cons

    Legacy code annoying to deal with at times but that's being addressed.


  6. Helpful (1)

    "Exceptional Culture + Exciting Vision and Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    Let's start with the easy stuff: amazing lunches and snacks served daily, great office space, excellent activities and spirit days, awesome swag. But that's really just the surface layer. If you go deeper, you find the office culture is friendly and open, nearly all members of management at all levels are motivated sincerely to help people succeed and grow, and the company values and product vision are compelling. I've worked with many different companies in varying capacities, and I've rarely seen a company with so many positives. Summary: It's an exceptional place to work, and the product has incredible potential.

    Cons

    This may sound like I'm glossing over things, but there really aren't any major cons compared to other companies in similar spaces. Like all things, you'll get out of out what you put into it, and if your style is to hide out or get by on minimum effort, this probably won't be a good fit for you. Also, the pace Thumbtack moves (fast!) isn't for everyone.

    Advice to Management

    I work in the Salt Lake office, and the direction this office is moving is exciting! I especially admire the commitment to transparency at all levels. The ambitious, smart, but friendly culture being created here has me feeling very optimistic about the company's future and very happy to be a part of the team.

    Thumbtack Response

    Aug 21, 2017 – Social Media Support Manager

    Yes, we are moving quickly. We're excited to have you along for the ride.


  7. "One of the best startups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than a year)

    Pros

    * Front seat in changing the local service marketplace, helping both professionals and customers to become successful, great potential to grow
    * Working with mix experience levels people, learning from each other, smart and humble, from individual contributor all the way to founders.
    * Data driven and reasonable in almost all aspects, huge #loveit

    Cons

    not many, might be good to include 401k matching

    Advice to Management

    Keep doing what we are doing, braveness, data driven and best practices should definitely get us, really really far.

  8. Helpful (4)

    "One of the Best Places to Work in SF Bay Area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than a year)

    Pros

    - Amazing perks: top culinary team, incredible health benefits, quarterly offsites and all-company kick-offs, happy hours, workshops to help you improve your skills like public speaking and giving constructive feedback. Our founders are dedicated to investing in the people here and making sure we have the tools to do well. It's unlike anything I've seen before.
    -Awesome people: the team is committed to recruiting and hiring top talent so we can get to the next level of where we want to be while maintaining an amazing culture.
    - Inspiring mission: we help hundreds of thousands of professionals find customers and work every day. It's amazing to hear stories of how we've changed people's lives. Makes you excited to get out of bed everyday and come to work.

    Cons

    We're growing quickly and it feels like there are a lot of new faces.


  9. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    They genuinely care about each of their employees and offer a good wage for the area

    Cons

    The culture feels like a high school click sometimes and its very hard to move up.


  10. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than a year)

    Pros

    I love coming to work here every day. We are helping real customers with important life projects while helping small businesses nationwide grow. That mission and that impact creates a really positive baseline for everyone here.

    In addition, my colleagues are nearly uniformly friendly, warm, and smart. Meetings are collegial, even when there is disagreement. Hours and work-life-balance are very manageable, even when you have a family as I do. And, because we are growing fast, there are tons of opportunities to grow with the company and learn new things all along the way.

    Cons

    I think we just have the ordinary downsides that come with scaling a company quickly, like sometimes slightly unclear decision-making frameworks. That said, the collegial atmosphere makes even these minor cons easy to work around and within. Plus the leadership team is acutely aware of the challenges that come with growth and constantly working to address them.

    Advice to Management

    Keep doing what you're doing, making bold bets on the future of the company while investing heavily in maintaining our culture.

    Thumbtack Response

    Jul 17, 2017 – Social Media Support Manager

    It's great to see that you're making an impact with us.


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