Thumbtack Reviews | Glassdoor

Thumbtack Reviews

Updated March 14, 2019
200 reviews

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4.5
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Thumbtack CEO Marco Zappacosta
Marco Zappacosta
164 Ratings

Employee Reviews

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Pros
Cons
  • "No 401k matching offered at the moment and more people need to know about and use Thumbtack" (in 12 reviews)

  • "Growing pains of a fast-growing company in a competitive sector" (in 20 reviews)

More Pros and Cons

  1. Featured Review

    "Growing and Good Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    • Lots of opportunity to learn if you come from a smaller company/start-up
    • Lots of opportunity for IC/leadership development
    • High ceiling for career development within 1-4 year time span given the company's initiative to invest in its people
    • Global opportunity and at the right stage to impact your career growth
    • Growth mindset culture
    • Onboarding is strategic and ideal for crafting a high touch point employee experience
    • Average tenure here is lengthy and impressive compared to rest of bay area companies and start ups
    • Company has promising future in its ecosystem
    • In-house chef team is the cherry on top

    Cons

    • Legacy tech, systems, processes need updates/upgrading for future scale
    • Some operational systems and streamlining of some specific team analytics/data could be improved

    Advice to Management

    Keep investing and nurturing talent and development of employees.


  2. "Great mid-size tech company with the best in-house food program in tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Culinary Service Specialist
    Current Employee - Culinary Service Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than a year)

    Pros

    Thumbtack is a growing company that cares about its employees. The food is incredible! Such an incredible perk

    Cons

    The company does have a decent amount of turnover lost to bigger companies which can create a times of unease.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Exciting place to work alongside super smart and interesting people. Also, the food really is as good as everyone says.

    Cons

    Hard to think of any.

    Advice to Management

    Focus on creating a cohesive Thumbtack brand both through marketing and in the product.


  4. "Doing it the right way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Brand Producer in San Francisco, CA
    Current Employee - Senior Brand Producer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Everyone here is super empowered to contribute. Everyone over-communicates. And the brain power here and confidence is unrivaled.

    Cons

    Haven't had an opportunity to mingle with engineering and product development yet. I'm on the marketing side, but would be nice to rub elbows with the folks building the product/platform.

    Advice to Management

    Create a bridge between product development and marketing. There may already be one, but the pathway may be pretty narrow.


  5. "Sr. Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Draper, UT
    Current Employee - Senior Manager in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Great environment, people are super friendly, flexible work arrangement.

    Cons

    Benefits are lacking since they are a startup but are fine.

    Advice to Management

    Keep up the great work!


  6. "Fun team with great benefits"

    StarStarStarStarStar
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Approves of CEO

    I worked at Thumbtack full-time

    Pros

    -Opportunity for high achievers to excel
    -Well-respected CEO

    Cons

    -Some growing pains with management


  7. "Amazing culture and company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesforce.com Administrator in Draper, UT
    Former Employee - Salesforce.com Administrator in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thumbtack full-time (More than 3 years)

    Pros

    Amazing food, people, and product! Love everything about this company.

    Cons

    Too much food and gained a pound or two

  8. "Thumbtack is such an amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    I have so many pros when thinking about my experience so far at Thumbtack. Below are a few that stand out when I reflect on my time here:
    - A collaborative, open-minded culture
    - Humble, intelligent, and kind coworkers
    - Meaningful work -- an opportunity to help small businesses grow and solve super complex yet interesting challenges
    - An incredible culinary team that prepares amazing food and meals for Thumbtack employees
    - A good work / life balance
    - Transparent management

    Cons

    No 401k matching offered at the moment and more people need to know about and use Thumbtack! Overall, I have so many pros when thinking about my time at this company and so very few cons -- it is an incredible place to work!


  9. Helpful (1)

    "Good People, Improving Goals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Draper, UT
    Current Employee - Customer Service Representative in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Working at Thumbtack it's really lovely to be surrounded by passionate people who genuinely like what they do. If you do not have a passion for helping others, or you do not see yourself in a position to accept and openly offer criticism, you will not grow here. If you work hard and actively propel yourself you will love working at Thumbtack.

    Cons

    Some of Thumbtack's values, while for the most part are positive can have a tendency to run faster than what they can keep up with. They are constantly trying to change to improve and it's invaluable in the technology industry but can be frustrating if ideals have been implemented, yet they are already working on the next before they've mastered the recent.

    Advice to Management

    It's okay to slow down a little. #Go shouldn't just mean run, run, run. It should also account for improvement on current ideas and people.


  10. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    I've been very happy working at Thumbtack for many reasons:
    - Inspiring company mission and opportunity for impact building a local services marketplace
    - Strong leadership
    - Supportive, smart and collaborative coworkers
    - Great benefits and culture

    Cons

    - No 401k matching here yet

    Advice to Management

    Keep empowering the teams to do great work.