Thumbtack Reviews

Pros

Culture Perks Benefits Work/life balance

Cons

Thumbtack can be a hard place to get a promotion

Pros

I enjoy the work-from-home environment coupled with in-person events. Budget wise, you could definitely tell that our last in-person event was scaled back from previous events, but regardless, I was glad to see my team in person.

Cons

The Trust and Safety Department is a sinking ship and I'd highly urge anyone to NOT consider employment here. Though it might not even be an option for you, because they are taking the cheap route and offshoring everything to the Philippines lately. What used to be a role with autonomy and the freedom to make the best choices for our users has now become a robotic non-personal department that cares more about standardization than about the individual user experience. It's hard to take a Quality Department seriously who is located in the Philippines, does not understand the culture of the United States and our customers, and who has never actually done our work before auditing us and telling us how to work. It's frustrating to have Senior Leaders support the Quality efforts, and not stand behind the specialists who have been loyal to Thumbtack for years in hearing and taking our concerns seriously. Our managers can only do so much for us. Overall, the lack of support, heartless standardization efforts, and "quantity VS quality" efforts of moving the majority of things over to the Philippines leaves little to be desired of the Trust & Safety Department. I am actively seeking other employment opportunities, and I know I am not the only one.

Pros

If you are a builder, this is the place for you, as you will be building the foundations upon which this company will grow. That does also come with ambiguity and needing to find your own direction a lot of times, but that is where many people thrive. And being a fully remote company, you are given the opportunity to work from wherever and almost whenever, but if you can't self motivate, you might not thrive here. Company is full of extremely talented, but also extremely humble and real people. I have never worked for a company where values actually play into everything they do - even behind closed doors. Our values drive our leaders and our leaders live our values day in and day out. The people make Thumbtack incredible and the culture here is second to none. TT is a diamond in the rough when it comes to working in tech. You won't find a better employer.

Cons

That ambiguity I mentioned previously. If you thrive in ambiguity, you will thrive here, if you do not and you need to be given direction constantly, TT might not be the place for you. It's been said many times before but a 401k match sure would be nice. Hopefully after we go public.

Pros

Thumbtack is a really great company with a very strong culture and an obsessive focus on improving itself. Everyone from the engineers to the recruiters to the operations teams are approachable, curious, humble, dedicated to learning, and fun to talk with. The product makes a difference in people's lives and the opportunity is huge, which makes the environment exciting and the work satisfying. Decisions from hires to product changes to ad buys are made in a very thoughtful, rigorous manner, but bad decisions are owned up to and abandoned quickly. Very little ego or politics within the company, as everyone seems committed to making the best decisions to help the team, and working hard to make that decision making process as analytically rigorous and free from bias as possible. As a start up there are many opportunities for team members to contribute and expand their horizons and leadership offers support for people to figure out and implement new things. I love coming to work here.

Cons

The relentlessly thoughtful decision making process means that the company can move more slowly than it perhaps should at times. Engineer hiring has proven to be a major bottleneck due to absurdly high standards for new hires. As a result, teams that could get by with less than world-class engineers are left without any engineering resources at all. Also as a result the product has simple, glaring flaws that go left unaddressed, and there are clearly areas of the company set up years ago that have been given no thought in a while as attention is focused elsewhere. Huge opportunity for new hires to fix these things and help this company realize its potential.

Pros

Thumbtack is a great place to work. It is 100% remote and the work life balance is great as long as you are hitting your daily numbers. Being remote, the only good perk you get is $700 every 6 months to spend on whatever you would like as long as it’s approved.

Cons

As an AE you use to just sell a pro and pass it off to a success team member (15 minutes and on to the next). Now you have to fully activate and train the pro on your sales call which has taken up to 2 hours. Quota is the same as when the sales call was shorter. Daily KPI’s have increased and the managers like to shame those who are struggling. It would be better if quota was adjusted and we were paid better. Compared to other sales gigs this is on the low-end unless you work at a mall kiosk. Also the leaders think they are being motivation but really it just gets old because none of them have ever sold during the activation period. Thumbtack also puts a lot of red tape around who you can and can’t sell. Sometimes you run into a grey situation where you think you are doing the pro a solid and benefitting Thumbtack but honestly they will do whatever they can not to pay you on an account sold.

Pros

Flexible Time-off with 2 company closures a year. Thumbtack bucks and Forma account is great! Although they have FTO, there is not much of a work-life balance. Maybe for some but not everyone.

Cons

Company runs "pilots" all the time without systems and tools in place before implementing. Endless Zoom calls hinder a days work. High level of micro-managing. Transparency is not really transparency as manager's are constantly having side discussions about changes that affect your direct role and responsibilities.

Pros

Thumbtack sales environment is a golden gem among a pile of charcoal when it comes to the sales industry. The leadership is transparent and listens to its employees whether it’s a small request or a larger topic. They have a very ethical and professional approach to things and hold themselves to a high standard that I admire. They give their employees autonomy in their jobs and it’s fully remote permanently. The culture and environment is not something you can put a price on. The topics discussed behind closed doors consist of empathy and strategy to be better leaders than already executed. Great place to work and amazing career opportunities. This place clearly cares about its employees and it chooses a mix of personalities for leadership with different perspectives to make a complete and sensible picture.

Cons

It’s still a private newer company (last 12 years) sales department is even newer so there are lots of changes and pivots. To work here you just be flexible and able to embrace change.

Pros

Amazing company, wonderful team. Truly lead with values. Transparent leadership. Ambitious vision.

Cons

Lots to do and moving quickly.

Pros

Work from home, great team, fair pay, good medical benefits, and a lot of company holidays.

Cons

No 401k matching. There is no longer a work-life balance. You will need those company holiday closures because taking PTO isn't really an option unless you want to get even further behind. Workloads have significantly increased for junior and mid-level employees since the December 2022 layoff. Most of those laid off were junior managers and below. Leadership was not impacted by the layoffs. This has resulted in as much, if not more, work being done by a much smaller workforce. It's not sustainable. I hear complaints related to this from peers across the company. I'm personally putting in excess of 12-14 hours a day during the week and a few hours every weekend. I also worked during my recent PTO. Unfortunately, I continue to get behind. As a side note, I have consistently received above-average performance reviews so it's not that I can't manage my time or am unproductive. I used to preach the praises of working at Thumbtack, but I can no longer recommend working here. I'm currently looking for a new opportunity.

Pros

Great leadership Inclusive Pay is great Training is great Growth opportunities

Cons

Not a lot of flexibility schedule wise a lot of dissatisfied pros