Thumbtack Reviews | Glassdoor

Thumbtack Reviews

Updated May 22, 2018
172 reviews

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4.4
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Thumbtack CEO Marco Zappacosta
Marco Zappacosta
137 Ratings

172 Employee Reviews

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  1. Featured Review

    Helpful (10)

    "Great place for female engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than a year)

    Pros

    Perks are good, work is great, the people are AWESOME.
    Great values, that aren't just talked about, these seep through the organization.
    One of the core values is Make Each Other Better. I've found it easy to learn, share and grow technically. Having a common goal and clear shared vision help integrate the team. I've worked at multiple companies and I value the transparency at Thumbtack. Join Us!

    Cons

    Middle management is super new and learning the ropes. Employee median age is likely below 30's.


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thumbtack part-time

    Pros

    Awesome coworkers
    Amazing catered meals and snacks
    Fantastic Management support and training
    Opportunity to grow
    Felt truly valued and appreciated
    Could work from home

    Cons

    Lots of changes due to a fast growing start up. They provide frequent training for updates so long as you stay on top of your training, you’ll be good!

  3. "Great culture. Great mission. Big opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning in Salt Lake City, UT
    Current Employee - Learning in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Thumbtack has a huge opportunity to reshape the local services marketplace. Using tech to enable small business owners to do the work they love is meaningful. Senior leadership share their vision and instill confidence in what we can achieve. My manager focuses on my growth as an individual and drives our team to do interesting work. Great people all around. And good benefits that continue to improve with time.

    Cons

    In some ways, Thumbtack is at its awkward teenage years as far as org growth. Systems are formalizing. Good work and performance are more valued. The changes feel positive but there are some growing pains and cultural shifts. Hoping for more career paths and opportunities for internal growth; I believe they are soon to come.


  4. Helpful (1)

    "Great maturing startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Thumbtack is leading the charge to bring technological improvement to the local services industry. There's massive potential in this space (~$700B in the US) and lots of companies trying to figure out how to do it, but I still feel confident that we're the most poised for success.

    Specific pros -
    * great lunch everyday
    * fantastic PTO policy
    * extremely intelligent, talented coworkers and managers
    * interesting, engaging work - Thumbtack is evolving all the time as we figure out the product/market match so there's always something new to dig in to if you've got the attitude to pursue it.

    Cons

    No 401k match (I hear rumors that this is changing, but no official word on that)


  5. Helpful (3)

    "Time to Wake Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thumbtack (More than 3 years)

    Pros

    -smart, friendly culture
    -great locations in SF and SLC
    -killer culinary program
    -good intent across mid-level managers
    -Amazing team events and team-building

    Cons

    -Cord Team is green, disconnected and disillusioned
    -zero emphasis on company growth trajectory
    -attrition spikes in key teams with no communication or credible explanation from Marco

    Advice to Management

    -be authentic leaders
    -Marco, make the tough calls you’re dodging right now
    -be more transparent in recruiting process about the culture and climate of the company right now


  6. "Great food, Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Frontend Engineer in San Francisco, CA
    Current Employee - Frontend Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Amazing food, amazing people, tons of autonomy. There's an infinite amount of work to do, but PTO is flexible and encouraged

    Cons

    You'll have to really hustle to excel because the bar here for talent and work ethic is high!

    Advice to Management

    Keep up the good work!


  7. Helpful (2)

    "Great Company - Some Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Draper, UT
    Current Employee - Senior Account Executive in Draper, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than 3 years)

    Pros

    Lots of growth opportunity. Fast paced environment. Innovative company. Free lunch daily and other incentives.

    Cons

    Underpaid, bad choices for Sr. Management, growing so fast it causes normal growing pains.

  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    Great environment, lots of in office perks.

    Cons

    Growing startup, not much upward mobility.

    Advice to Management

    Don't claim that there are opportunities when there are not.


  9. "Honestly it's amazing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Sourcer in Salt Lake City, UT
    Current Employee - Technical Sourcer in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Free Snacks and healthy options too
    In Office Events to make your experience here a pure delight.
    Friendly co-workers
    Fantastic Benefits
    The company encourages growth and career development opportunities
    Education stipend
    Book Club
    Free catered lunch EVERYDAY
    Free Breakfast Everyday
    AMAZING work-life balance
    The company cares about who they hire based on hard work and talent and culture fit. A longer hiring process but to make sure they don't hire anyone toxic to the environment.
    Quarterly Team Activities
    Honestly so many things I know I am forgetting.
    Regardless of your personality, you'll find a friend here there are so many different people that work here with so many interests and hobbies it fun coming into work and getting to know all the kind people you work around.

    Cons

    Honestly the only con I think of is that no one has an office which is great for team building but at the same time distracting. If you need your own quiet space you'll need to work anywhere else other than your own desk. But there are plenty of empty conference rooms and comfy couches where you can work with fewer distractions.

    Advice to Management

    I love everything here! Thank you! The culture is so fun and genuinely nice!


  10. Helpful (4)

    "SLC culture suffering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Thumbtack full-time (More than a year)

    Pros

    Thumbtack as a product is amazing and the founders are great!!

    Cons

    New leadership and HR in SLC causing the culture to crumble. It seems as though they are looking for and "making up" problems to solve so as to prove the validity of their roles. The HR team are complete bullies. They don't care who or what they destroy in an effort to establish their importance in the company. Employees are privately feeling disposable and that growth is not an option, breeding resentment. Nobody in leadership cares about the people or hears worries or concerns. It falls on deaf ears. Going up the chain so to speak doesn't do anything either. No one actually cares about what you have to say anymore.

    Advice to Management

    Please, please listen to your people when they express concerns, no matter how "small" their role is.

    Thumbtack Response

    May 22, 2018 – Social Media Support Manager

    This isn't the experience we want you to have. We value our employees, which is why we strive to put our best people in positions to grow our teams and our company. We’ve shared your concerns with... More


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