Thumbtack Reviews | Glassdoor

Thumbtack Reviews

Updated July 18, 2018
180 reviews

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4.4
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Thumbtack CEO Marco Zappacosta
Marco Zappacosta
145 Ratings

180 Employee Reviews

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Pros
Cons
  • "The changes feel positive but there are some growing pains and cultural shifts" (in 18 reviews)

  • "For instance, no 401K matching etc" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (12)

    "Great place for female engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than a year)

    Pros

    Perks are good, work is great, the people are AWESOME.
    Great values, that aren't just talked about, these seep through the organization.
    One of the core values is Make Each Other Better. I've found it easy to learn, share and grow technically. Having a common goal and clear shared vision help integrate the team. I've worked at multiple companies and I value the transparency at Thumbtack. Join Us!

    Cons

    Middle management is super new and learning the ropes. Employee median age is likely below 30's.


  2. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    1. People here are friendly and nice to work with.
    2. The company is still a start up, which means there are tons of oppurtunities to get touch in lots of cores of the company.
     3. I think here you get very good work/life balance. Of course you have work load, but you can still have family time.
    4. The food worth mentioning is that the menu get updated everyday!

    Cons

    The company is not big, which means there's only 1 food count.

  3. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (More than 3 years)

    Pros

    The people + mission is what makes Thumbtack amazing! Not only are we helping the lives of our customers and small to medium size business owners, but we also have the opportunity to work side by side with the best people around. You have the opportunity to learn and grow while making a difference at the same time.

    Cons

    None at this time.


  4. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    Strong engineering team and humble culture.

    Cons

    Legacy stack has yet to be replaced


  5. "Great Experience So Far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Opportunity to drive significant impact towards a clear and tangible mission. Local services and the gig economy are going to be a huge space in the years to come.

    Transparency and accessibility of leadership team. CEO/VP of Product will regularly sit in experiment reviews, product reviews, and sometimes even just routine team meetings.

    Humble and compassionate coworkers. Our recruiting process does a rigorous job in screening for both technical and cultural fit.

    Ambition and drive to do something that hasn’t been done. It’s been said multiple times, but we’re not trying to make micro adjustments to existing technological solutions. We’re trying to shoot the moon and build something radically different.

    Cons

    Codebase is nearing on 10 years now, so we need to be more deliberate in how we trade off tech debt with product development.

    Advice to Management

    I appreciate how you make an effort to bring up and address the less palatable topics at Q&A.


  6. "The best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Draper, UT
    Former Employee - Customer Service Supervisor in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thumbtack full-time (More than a year)

    Pros

    Work from home, incredible benefits, encouraging atmosphere, the culture.

    Cons

    difficulty growing out of current position.

    Advice to Management

    none.


  7. Helpful (1)

    "Good But Not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Training Specialist in Salt Lake City, UT
    Former Employee - Senior Training Specialist in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Thumbtack full-time (More than a year)

    Pros

    - Great culture
    - Amazing culinary team
    - Employee engagement and recognition was consistent

    Cons

    - Hard to grow within the company
    - Leaders are not as transparent as they claim to be
    - Pay is bad compared to other companies in the valley

    Advice to Management

    Stop covering things up and be honest with your employees.

  8. Helpful (3)

    "Great company if correct some wrong critical hire and path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Thumbtack full-time (More than 3 years)

    Pros

    + Most engineers are great to work with, smart, humble and committed
    + Great market opportunities if do it right
    + In general, C level and VP levels are making reasonable decisions in terms of trajectory.

    Cons

    - Some wrong middle level hires in charge of some of the product eng teams. Thumbtack should not be a place for those people to sit back, relax and collect 2 years stock then leave. (I left because I don't believe a team with actually no leader)

    Advice to Management

    * Don't be too nice, kick out of those who don't do work and value those who delivered. I want my stock to worth some money, Thumbtack has potential


  9. "It'll take a LOT to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Thumbtack full-time

    Pros

    This company is amazing. They offer amazing benefits, perks, and an awesome work life balance. Everyone is collaborative and even the co-founders are approachable.

    Cons

    No 401K matching, but they're working towards it.

    Advice to Management

    SF pay for a SF based company, even for SLC people

    Thumbtack Response

    Jun 19, 2018 – Social Media Support Manager

    We’re working hard to provide the best experience. We’re love that you’re joining us on this journey.


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thumbtack part-time

    Pros

    Awesome coworkers
    Amazing catered meals and snacks
    Fantastic Management support and training
    Opportunity to grow
    Felt truly valued and appreciated
    Could work from home

    Cons

    Lots of changes due to a fast growing start up. They provide frequent training for updates so long as you stay on top of your training, you’ll be good!


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