TicketCity Reviews

Pros

Ability to contribute and help build amazing customer products.

Cons

Benefits could be improved, specifically with PTO and health insurance.

Pros

Laid back, fun work environment, understanding of work/life balance, snacks during busy times, ability to go and work popular events, company credit to go to popular events, 401k with company match, compounding PTO, several healthcare plans - one of which company pays for in total

Cons

During the "busy season" we worked long hours sometimes for months in order to get all the inventory out; A lot of the longtime employees don't do work and managers don't seem to notice or care, leaving other people to do their jobs; Some event teams are never opened up to different employees

Pros

It is a fantastic experience to learn about a unique and challenging industry with a great opportunity to gain general business acumen do's/don'ts. Also, the culture is great for sports lovers.

Cons

Limited upward mobility due to top-heavy hierarchy. Within that hierarchy was a strong sense of complacency with a limited desire to push boundaries. I would only want to work under certain individuals within the organization, other managers provide little growth opportunity.

Pros

-I have never worked at a company with a better work environment. Everyone truly wants the company to succeed and works very hard to make this happen. I really appreciate how friendly and helpful each team member has been to be personally, but I always see people going out of their way to support and encourage fellow employees. -The leadership team is extremely open to new ideas which makes even new employees feel valued. -The benefits package is great! -Casual and fun work environment -In my job, I am able to participate in many areas of the company, which gives it a start up vibe, but because TicketCity is an established company, I don't need to worry about the business failing!

Cons

-There are some times of the year that are much busier than others and some departments tend to work longer hours to compensate. The management, however, buys food for those of us working extra or brings in lunch for the entire company. They also keep a bunch of awesome snacks in the kitchen and have other fun events, like ice cream socials, sno-cone trucks and happy hours, which are great ways to reward all of our hard work! -I wish the office itself showed the fun spirit of the company; we don't need slides or treehouses like some companies have, but I wish we could transition from a more cubicle-based office to an open and upbeat environment that made collaboration and creativity more of a priority.

Pros

- I didn't know work environments could be so supportive until working with TicketCity. Culture is everything there, and through their years of business you can tell they've perfected finding the right people to join the team. - Everyone feels genuinely invested in seeing the company succeed. You feel ownership over your role, over your team's success, as well as rooting for everyone else to succeed. It makes for a very positive and responsive atmosphere. - I was regularly encouraged to collaborate with other teams to create ideas and find new solutions - Great benefits and perks - You get to talk sports and entertainment all day long!

Cons

- During busy seasons (think football, etc.) the days can get pretty long for some teams. Management is great with bringing in food and treats to keep people fed and happy. - The secondary ticket industry is a unique space to work. It's dynamic, where things can change rapidly without much (if any) warning. You and your team have to quickly adapt to keep ahead of the challenges. If you can understand the industry's nature and remain flexible, you'll do great.

Pros

-TicketCity really emphasizes culture and it shows in every aspect of the business. -I get to play a role in different areas of the company and the management really encourages everyone to speak up and share their opinions. -TicketCity is a very transparent company; the management team is very open about how the business is performing. -Great benefits; everything from free health insurance to free tickets!

Cons

-Very seasonal business which lends to very long days during busy times -It's a smaller company so there's no obvious path to advancement, you have to figure out on your own how to advance -Also because it's a smaller company people tend to wear several different hats. I actually enjoy that kind of environment but there are others who prefer a more defined role.

Pros

1) Fun job 2) Nice, smart co-workers 3) Everyone is loyal to company 4) Relaxed atmosphere 5) Casual dress code 5) Fun parties 6) Free tickets to events 7) Good benefits 8) Opportunities to travel 9) Company meetings let everyone speak 10) Profitable & successful business

Cons

- Very fast paced and a lot is expected of each person. Not the place to work if you can't juggle ten things at once. - Flat org chart - you have to make your own opportunities. - Some of the technology is dated.

Pros

Great managers and customer service team. If you love sports and concerts, this job is great to gain customer service experience as well as experience in the ticketing industry. Fun atmosphere and benefits (health coverage, quarterly bonuses, happy hours, etc.) Great opportunity to work independently and as a team.

Cons

The flexible schedule can make it tough, working day shifts to night shifts and always working a day on the weekend. Busy times of the year can become overwhelming if you're not good at juggling twenty things at once. Organization and great communication is key to be successful. At night the role becomes customer service and sales and the commission rate is barely acceptable.

Pros

TicketCity has an amazing culture and genuinely cares about their employees. With over 26 years in the industry, it is an excellent environment in which to grow both professionally and personally, and I found it pretty easy to get along with just about everyone there. If you are willing to work hard, it will not go unnoticed, and you will be adequately compensated. One of the most rewarding aspects of working at TicketCity for me was helping people create memories that will last a lifetime, whether it was a mom taking her daughter to see Taylor Swift for her birthday or a dad taking his kids to their first baseball game. Also, keeping up with what is going on in the entertainment industry, whether you are into sports, concerts, comedy or theater, is not a bad perk either!

Cons

These are more inherent of the ticketing industry as a whole, however... Since there are always events going on and they are open 7 days a week, the scheduling can be pretty demanding, but as the company continues to grow that becomes less of an issue as the schedule can be more easily balanced with more employees. During the busy season, particularly bowl season, it can get stressful, but with adequate breaks and nourishment, it is manageable so don't forget to take care of yourself. After all, every day is a new day.

Pros

Fun activities: food, drinks, company parties, as many hours as you can comfortably handle

Cons

No proper training, non-management employees are routinely over worked, and poorly compensated. This is a call center, so be sure you are comfortable taking emails, calls, and troubleshooting in a cubicle for 9hrs straight--very few breaks. Breaks are frowned upon. Customers are generally in terrible moods by the time they call you, and often their needs are beyond your ability to accommodate them. -no room to advance. All roles have been established beyond customer care.