Ticketmaster Reviews in Los Angeles, CA | Glassdoor

Ticketmaster Los Angeles Reviews

Updated March 13, 2017
92 reviews

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Los Angeles, CA Area

3.5
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Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
30 Ratings

92 Employee Reviews

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Pros
  • Great group of people with a great work life balance (in 26 reviews)

  • It is a casual work environment yet everyone is extremely professional (in 26 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (1)

    "If you are looking to join a learning organization - this is it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Very intelligent driven leadership that empowers teams to be autonomous.
    Big investments in building the leadership of the people on the teams.
    Team members are trusted.
    New ideas are welcomed.
    There is nary a book that you mention that someone else in the organization has not read and implemented.
    CONCERTS!!!!
    Well structured career ladders.
    Many learning opportunities throughout the organization.
    Leaders take responsibility for their mistakes, and big mistakes are worn as a badge of pride, because of the mobilization and next steps that were taken to fix them, this is how we learn.

    Cons

    If you are someone who is used to performing poorly and getting away with it -- that doesn't happen here. The dynamics of the team are esteemed above being liked. The values of the company are used in making tough and sometimes unpopular decisions.

    Advice to Management

    Keep trusting your people and continue your investment strategy -- its amazing the creativity that comes from it!


  2. Helpful (1)

    "I love it here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Hollywood, CA
    Current Employee - Marketing Coordinator in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    -work/life balance
    -managers want you to do well
    -encourage you to bring new ideas to the table

    Cons

    -it's located on the walk of fame, so walking home late at night can be a little sketchy
    -you have to pay for parking (and get reimbursed)

    Ticketmaster Response

    Mar 24, 2017 – Director of Talent Acquisition

    Thanks for the feedback! We're so happy you love it, here at Ticketmaster :) If you have additional feedback, don't hesitate to reach out. Also, feel free to take advantage of the security escort ... More


  3. Helpful (1)

    "Fun Place to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Recommends
    Neutral Outlook

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    There is always something going on at this fast pace every changing company. The company is forever looking for ways to improve and that is a good thing!

    Cons

    Every company has room for improvement, what matters is the willingness to improve!

    Advice to Management

    Keep putting your employees first. Keep focusing on how to retain positive productive talent! Don't just focus on the tech world but your HR, your finance and your marketing departments as well!

    Ticketmaster Response

    Mar 10, 2017 – Director of Talent Acquisition

    Thanks for the feedback and recommendation! We definitely value all employees, and want to make sure they feel appreciated, no matter what department they work in :) Please let your HR partner know ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Culture + Opportunity + Benefits = Fabulous place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than 3 years)

    Pros

    Fabulous place to work! Great benefits and opportunity for growth.

    Cons

    I wouldn't say this is a "con", but an area for improvement... Managers are too busy to train staff. Could work on setting time for those transitioning into a new position.

    Advice to Management

    See above.

    Ticketmaster Response

    Mar 10, 2017 – Director of Talent Acquisition

    Thank you for your review. This is great feedback regarding training in a new position. Don't forget to reach out to your HR partner for recommendations on training we offer on-site and virtually! ... More


  6. "Fast-paced environment and great people"

    Star Star Star Star Star
    Current Intern - Software Engineer Intern in Hollywood, CA
    Current Intern - Software Engineer Intern in Hollywood, CA
    Recommends
    Approves of CEO

    I have been working at Ticketmaster as an intern (Less than a year)

    Pros

    Challenging Work
    Great People
    Awesome Environment
    Free Juice!

    Cons

    Coordination between teams could be better


  7. Helpful (3)

    "Too Many Cooks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 8 years)

    Pros

    Decent salary/benefits/flexibility/bring your dog to work!

    Cons

    Way too many so-called executives who don't do anything except get in the way. Not enough cohesion among departments - left and doesn't know what right is doing.

    Advice to Management

    Promote from within and stop spending fortunes on high-priced flameouts.


  8. Helpful (8)

    "Stay away from this company. Terrible culture and pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Hollywood, CA
    Current Employee - Software Engineer in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Get to go to baseball games at OC in the middle of Tuesday and left over tickets from concerts they cannot sell out

    Cons

    Highest turnover rate ever: Half of my team left 6 months into it, another 2 left in the past month.
    Terrible culture: I have heard of a company where people hate each other so much, people are so argumentative at meetings and trash talk behind each other's back.
    Extremely chaotic management: The leadership changes their mind every month: new agenda, new buzzwords, new ideas all the time, terrible execution.
    No stock options or bonuses.

    Advice to Management

    Stick to product and let the engineers run this engineering company. learn how to treat engineers because they are the ones grinding out your products.

    Ticketmaster Response

    Mar 10, 2017 – Director of Talent Acquisition

    Thank you for the feedback. It is always disappointing to hear someone unsatisfied with our company. I'd strongly recommend you reach out to your manager or HR partner, to see if we can improve. ... More


  9. Helpful (8)

    "Not Worth It."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Marketing & Media Manager in Los Angeles, CA
    Former Employee - Digital Marketing & Media Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 5 years)

    Pros

    At the manager level and below, generally you will interact with some of the hardest working people ever.

    The work is exciting, and who doesn't love live events. But once you get past your honeymoon period, it's a job just like any other.

    Michael Rapino is an inspiring leader. It's incredible what he's built and being able to join his shareholder calls and listen to his internal business updates are some of the best moments for personal learning and growth.

    It's hands-on, and it's what you make of it. You can grow, but you have to fight for it, and that's a great career lesson in itself.

    The company is successful regardless of the mistakes it makes due to a monopoly on the industry.

    You will make friends that you will have forever.

    Cons

    Very little trust within the organization. Everyone feels like everyone else is out to get them.

    Company claims it's flat, agile and entrepreneurial, but it has a very strong top-down organised model, often is paralyzed in red tape, and senior leaders work within a vacuum. There is a massive disconnect in the company values and the company behaviours.

    If you are a female or other you will be bullied and intimidated by male and female vice presidents. This behavior often includes forcing you to do work that you know won't move the needle, berating you in public/private settings, reducing your salary year over year without cause, creating unnecessary interpersonal issues and workplace tension, increasing responsibilities without promotion, scapegoating you with other executives. And this is if you are GREAT and SMART at what you do. If you are a woman, keep in mind that promotions are tough. The company most likely will only promote you to VP if you are a male or if they hire you in at that position. I worked there for many years and not one of my female colleagues made it to VP, but many male colleagues become VP and SVP in in the same time period.

    As a female or other, consider other options than joining this company if you are promised a promotion in 1-2 years, because it most likely will not come even when you hit your goals on your incentive compensation plan. Get in the door with what you want, because once you are in, it's not easy to get ahead. They do internal restructures quarterly, and use them as an excuse to limit individual managers' success and career growth. They also perform frequent, staggered lay offs and then re-hire similar positions, just under a different department name which is ultimately led by the same executive leadership as the prior department that had been laid off. It's a typical practice, but it should be stated it does add stress to your workload.

    Advice to Management

    Hire a female from a direct ticketing competitor to run Ticketmaster. It needs a technology leader at the helm.


  10. Helpful (3)

    "Toxic company culture but nice perks."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    There are a lot of flexible hours and great perks working at Ticketmaster. The office environment is very casual and the company advocates for diversity in the office.

    Cons

    Because the company has a long history and legacy, something outdated often remains the status quo. The company culture though seeminglyI'm open is often times combative.


  11. Helpful (2)

    "Great place to work all around, even better if you're single"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management Executive in Hollywood, CA
    Former Employee - Product Management Executive in Hollywood, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    Great benefits (health insurance with low premiums and high coverage, 401k matching, unlimited PTO, concert tickets).
    Great people. I've never seen such collaborative set of people at a company.
    Awesome parties, and easy to date coworkers in other groups.

    Cons

    Always biting more than they can chew, with godzilla size projects that never truly materialize.

    Advice to Management

    Don't butcher the concept of MVP. Create a simple product, then build on it.


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