Ticketmaster Reviews in Los Angeles, CA | Glassdoor

Ticketmaster Los Angeles Reviews

10 reviews

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Los Angeles, CA Area

1.0
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Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
7 Ratings

10 Employee Reviews

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Pros
Cons
  • Work life balance can be problem but less than start-ups (in 17 reviews)

  • Upper management does not trust in or believe in the people that work for them (in 14 reviews)

More Pros and Cons

  1. Helpful (11)

    "Stay away from this company. Terrible culture and pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Hollywood, CA
    Current Employee - Software Engineer in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Get to go to baseball games at OC in the middle of Tuesday and left over tickets from concerts they cannot sell out

    Cons

    Highest turnover rate ever: Half of my team left 6 months into it, another 2 left in the past month.
    Terrible culture: I have heard of a company where people hate each other so much, people are so argumentative at meetings and trash talk behind each other's back.
    Extremely chaotic management: The leadership changes their mind every month: new agenda, new buzzwords, new ideas all the time, terrible execution.
    No stock options or bonuses.

    Advice to Management

    Stick to product and let the engineers run this engineering company. learn how to treat engineers because they are the ones grinding out your products.

    Ticketmaster Response

    Mar 10, 2017 – Director of Talent Acquisition

    Thank you for the feedback. It is always disappointing to hear someone unsatisfied with our company. I'd strongly recommend you reach out to your manager or HR partner, to see if we can improve.... More


  2. Helpful (11)

    "Not Worth It."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Marketing & Media Manager in Los Angeles, CA
    Former Employee - Digital Marketing & Media Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 5 years)

    Pros

    At the manager level and below, generally you will interact with some of the hardest working people ever.

    The work is exciting, and who doesn't love live events. But once you get past your honeymoon period, it's a job just like any other.

    Michael Rapino is an inspiring leader. It's incredible what he's built and being able to join his shareholder calls and listen to his internal business updates are some of the best moments for personal learning and growth.

    It's hands-on, and it's what you make of it. You can grow, but you have to fight for it, and that's a great career lesson in itself.

    The company is successful regardless of the mistakes it makes due to a monopoly on the industry.

    You will make friends that you will have forever.

    Cons

    Very little trust within the organization. Everyone feels like everyone else is out to get them.

    Company claims it's flat, agile and entrepreneurial, but it has a very strong top-down organised model, often is paralyzed in red tape, and senior leaders work within a vacuum. There is a massive disconnect in the company values and the company behaviours.

    If you are a female or other you will be bullied and intimidated by male and female vice presidents. This behavior often includes forcing you to do work that you know won't move the needle, berating you in public/private settings, reducing your salary year over year without cause, creating unnecessary interpersonal issues and workplace tension, increasing responsibilities without promotion, scapegoating you with other executives. And this is if you are GREAT and SMART at what you do. If you are a woman, keep in mind that promotions are tough. The company most likely will only promote you to VP if you are a male or if they hire you in at that position. I worked there for many years and not one of my female colleagues made it to VP, but many male colleagues become VP and SVP in in the same time period.

    As a female or other, consider other options than joining this company if you are promised a promotion in 1-2 years, because it most likely will not come even when you hit your goals on your incentive compensation plan. Get in the door with what you want, because once you are in, it's not easy to get ahead. They do internal restructures quarterly, and use them as an excuse to limit individual managers' success and career growth. They also perform frequent, staggered lay offs and then re-hire similar positions, just under a different department name which is ultimately led by the same executive leadership as the prior department that had been laid off. It's a typical practice, but it should be stated it does add stress to your workload.

    Advice to Management

    Hire a female from a direct ticketing competitor to run Ticketmaster. It needs a technology leader at the helm.

  3. Helpful (9)

    "Worst place I've ever worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Marketing Manager in Hollywood, CA
    Former Employee - Content Marketing Manager in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (Less than a year)

    Pros

    Ticket giveaways every week if you live in Anaheim! 90% hockey so start following the Ducks! Seriously. That's about it.

    Cons

    Where to begin. I had three different bosses in a week. I found out about my second boss getting canned via a bounce back email. Communication is dirt poor. The environment is clique-y. Part of the company's mission is to "Embrace change and new ideas." At first I thought this was meant to encourage employee creativity. Then, I realized what this really stands for. Every two years they gut their staff and bring in new people. They even have a phrase they use to encourage execs to bring their own employees: "Bring Your Own Team."

    The people are GREAT but the execs are clueless. They have no understanding of digital or social media and as a result, fear it. If a show sells out and fans tweet bad things about Ticketmaster, management gives the order not to post on social media the rest of the day (True story... multiple times). You'd think brands would want to talk to their customers and try to help them. Ticketmaster runs away from them and hides. You cannot even message them on Facebook. Marketing 101 gets ignored every day.

    At least you get free tickets right? Sure! YOU GET TWO FREE TICKETS A YEAR. The perks are a joke, fitting for a joke of a "tech company" that wants to be Facebook so bad they copy their weekly "No Meeting Thursdays" because people who work there need a day to get off email and just think about why they are really working here.

    Advice to Management

    Start learning about what your employees are working on so you can begin to understand it.


  4. Helpful (1)

    "Administrative Assistant"

    StarStarStarStarStar
    Current Employee - Administrative Assistant in Pasadena, CA
    Current Employee - Administrative Assistant in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster (More than 8 years)

    Pros

    Awesome vibe! Great people. Always looking for ways to improve.

    Cons

    Depending where you live, traffic!


  5. Helpful (7)

    "Fake Reviews & Horrible Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Hollywood, CA
    Former Employee - Software Engineer in Hollywood, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Ticketmaster full-time (More than 5 years)

    Pros

    I am fairly certain most of these TM reviews are fake. Why? When I worked there I found maybe 1 out of 10 employees who actually loved the place.. the others... grind grind grind, underpaid, horrible bonues... (oh wait, there are no bonuses.. - well, there are, but not for those who actually do the work).

    Are you a product / project manager? Then you might like working here.. they'll pay you a LOT and you'll jump over others who've been working there for years..

    Free lunch once a month!
    Stale candy and maybe a piece of fruit in the kitchen!
    Monday bagel day.... get there early or you'll miss it!

    Cons

    Developers.. RUN!
    LOW LOW LOW PAY
    Your skills will deteriorate on legacy systems, or process......

    They try to advocate a "developer" environment but it's all about process and business needs. You are just a tool. If you don't mind, great.

    My advice - do NOT work here.. it is GREAT for a resume, but the pay is horrendous and they leapfrog old timers and others with "new recruits".

    VERY VERY POLITICAL.....

    Advice to Management

    Get rid of the short guy. He's installed all sycophants underneath him to bolster is position.

    Ticketmaster Response

    Jul 6, 2016 – Director of Talent Acquisition

    Thank you for the feedback. It's very unfortunate to hear you had a poor experience while working at Ticketmaster. Leadership has been, and continues to be, focused on our talent and ensuring... More


  6. Helpful (2)

    "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Los Angeles, CA
    Former Employee - Senior Director in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ticketmaster full-time (Less than a year)

    Pros

    Empowered to lead both internal & external teams.

    Cons

    Teams worked in isolation/vacuum with little to no collaboration with other teams leading to inefficiencies in spend and performance. No mentoring or leadership by management. Our team was understaffed and overworked with no executive support advocating for more headcount, larger budgets and more efficient tools.

    Advice to Management

    Encourage cross group collaboration and invest time in your employees. Mentor and guide them so they can learn to be the best part of the team possible. Show your support and belief in top performers by setting them up for success (by providing budget and headcount needed to get the job done).


  7. Helpful (9)

    "Not for Engineer, Unless you know someone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Hollywood, CA
    Former Employee - Software Engineer in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time

    Pros

    + Working on Java and latest technologies
    + If you know someone internally who is at higher position this is the best place to advance in your career within 1 year

    Cons

    + No Work life balance ( I mean really, join as contractor otherwise they will suck your blood by taking away your public holidays too)
    + No stocks
    + No Appreciation in the review
    + No bonus (Don't believe if they say that you will get 10 ~ 20% bonus)
    + No career progression

    Advice to Management

    Remove 5-6 levels of management and let engineer run the company, if you really believe in the technical capabilities of engineers

  8. Helpful (3)

    "Don't believe the "party scene" propaganda - this is an old/outdated company with unethical managers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Devops Engineer in Los Angeles, CA
    Former Employee - Devops Engineer in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    employees get free tickets that public won't buy
    remote work
    2 paycheck a month

    Cons

    managers don't mange - they CYA by blaming employees for their failure
    better benefits and salary is way below market
    the new CIO prides himself on being a "hustler". you figure the rest
    honestly and hard work isn't appreciated, lying and & taking credit for others work is
    anonymous employee surveys aren't anonymous - if you are honest, they'll target you

    Advice to Management

    You are the most unethical people I've ever worked with. you steal from artists, public, and employees. no wonder you have to reach to far corners of eastern europe and asia to recruit new people.


  9. "Not what I signed up for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    - The company is aimed at trying to change the wrongs of its past

    Cons

    - Highly Political
    - Mgmt plays games rather than getting things done often
    - Comp is on the low end
    - Apathy and 'freeloader' attitude is rampant throughout the company
    - Lots of firedrills; priorities shift constantly depending on mgmts mood this week

    Advice to Management

    Fire and hire; Sack incurable politicians, cull the apathetic, and replace with go getters


  10. Helpful (3)

    "Nice people but don't expect any training or team support.."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in West Hollywood, CA
    Former Employee - Software Engineer in West Hollywood, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    You are close to the concert and ticketing business.

    Cons

    Satisfaction depends on which manager you get and whether your team has good team dynamics. The mobile development group has horrible team dynamics, dysfunctionally incommunicative team leads, political favoritism. Growth or training or junior people was not encouraged and little hands on dialogue in actively training new people. You get penalized for expressing your point of view and if you ask for help, then you are thrown under the bus.

    Advice to Management

    Support your newer employees who don't know nearly as much as your senior people. Everyone is always learning in the field of software development, so you can't expect everyone to know everything. Allow for dissenting opinions and positive contribution, and less egomania.


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