Ticketmaster Reviews in Los Angeles, CA | Glassdoor

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Ticketmaster Los Angeles Reviews

Updated January 17, 2018
16 reviews

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Los Angeles, CA Area

2.0
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Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
7 Ratings

16 Employee Reviews

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Pros
Cons
  • long hours, not too much work life balance (in 18 reviews)

  • Upper management does not trust in or believe in the people that work for them (in 14 reviews)

More Pros and Cons

  1. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Los Angeles, CA
    Former Employee - Vice President in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    Competitive pay for Los Aneles area. Free event tickets for concerts. Interesting space given the disruption of StubHub, SeatGeek, etc

    Cons

    This company does not care about its people. Leadership is weak and indecisive. Changing strategy often without communicating their vision to the company or leaders. They position themselves as a modern tech company, but stuck in old processes, old tech and unmotivated people that are unwilling to change. Lack of a clear strategy results in a lot of internal job changes, employee angst or removing of teams with little planning or care.

    Advice to Management

    Focus on a strategy, communicate it to your leaders and trust them to do their jobs. Undermining your leaders and micro managing them shows a lack of experience, confidence and trust from a president.


  2. "Micro managing leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than a year)

    Pros

    The learning experience at Ticketmaster is amazing. Depending on the team, you will get to work on some of the most challenging marketplace problems facing the live event industry today.

    Cons

    Micro managing bosses, poor leadership, lousy starting salary, below inflation rate annual pay raise makes it really hard for talent to stay here to too long.

    Advice to Management

    Train people managers on leadership, they desperately need it.

  3. Helpful (1)

    "Falling apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 8 years)

    Pros

    There are many good people who work here. The offices are nice. The benefits are pretty strong. And the projects you work on can be very interesting.

    Cons

    There is a real leadership problem at Ticketmaster, and most of the problems have started at the top, with the president, and then trickled down. Vast resources are spent going in certain directions, and then there is an abrupt change of course. The president blows money on his mission to be the next Steve Jobs (he's not and never will be). They have brought in execs from other companies, don't promote from within, then layoff those execs they brought in after a few months.

    Having worked at Ticketmaster for years, even before the current president, I can say the company has changed and worsened.

    Advice to Management

    It's time to get rid of the president. If you don't you will continue to lose people, and money.


  4. Helpful (4)

    "Toxic company culture but nice perks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    There are a lot of flexible hours and great perks working at Ticketmaster. The office environment is very casual and the company advocates for diversity in the office.

    Cons

    Because the company has a long history and legacy, something outdated often remains the status quo. The company culture though seeminglyI'm open is often times combative.


  5. Helpful (7)

    "Drowning in Corporate Politics and Bloated Middle Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Relaxed, casual, atmosphere. A large portion of the team is very passionate about music and/or live entertainment. Decent benefits, PTO, and work/life balance depending on your manager. Trying very hard to become a technology company which is refreshing for such a large organization. Jared seems to be a strong leader.

    Cons

    Where to start... to echo some of the other reviewers statements get ready for an excessive bloated middle management. VP's are running everywhere. Most of them have little to no direct reports. Director and Senior Manager titles are thrown out in almost every department and have little meaning. Internal politics is excessive and leads to ego driven 30 to 40 something's who think they can change the world with fancy PowerPoint slides and MBA type lingo. The problem? There's a lot of talk, not a lot of action. Ticketmaster is going through a massive overhaul of being lean and agile tech company, and yet most of the time management doesn't even know how to properly speak to what that means and how that impacts the company. Agile companies are not bloated with excessive headcount. Agile companies also look beyond their direct team.

    Turnover runs rampant. If someone says something that offends another high level manager, don't be surprised to see that person removed from the organization. Right now technology runs strategic blue print, if you step on the wrong toes you'll be out.

    Advice to Management

    Reward groups, not individuals. Stop treating titles as if they are some sort of regime. The amount of times I heard my boss ask what's that person's title is ridiculous. Who cares? A low level analyst should be able to communicate with upper management if they are comfortable doing so. Stop caving to people's demands for title upgrades and bonus teams that are actually completing projects and driving efficient changes within the organization. Collaboration will grow through group rewards, not through forced open work spaces.

    Stop pointing fingers. Stop working in silos and for the love of god start working as a team.

    Communication. It's terrible. Jared the CEO is great at being transparent with mission, strategy and goals, however I believe he is surrounded by "Yes" management who are not telling him what's really going on from an operational basis. Conflicting internal pulls and resources make nothing consistent on the ground level. A lot of fire fighting and day turn around projects because middle management couldn't get what they wanted right. Everything is done in an informal way as a way to avoid being blamed. Those who have burned required paper (email) trails of everything which is also counterintuitive to an agile workforce.

    Empower your low level employees. They will stay with you if they feel like their work is meaningful. Having to funnel reports, analysis, and recommendations through 3-6 layers of stakeholders is exhausting and completely inefficient. By the time it gets to the people it was meant for, we've stopped caring.

    Restructure hierarchy. There's an early attempt to reorg technology titles, but it's mostly for low to mid level roles. It's not easy to do but consider cleaning house on VP's, SVP's, Director's, and Senior Manager's who have been coasting for years (possibly decades).


  6. "Pretty bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than a year)

    Pros

    The team was great. I meet so many talented and hard working people.

    Cons

    Management is arrogant. They're very slow at making decisions and communication is weak.

    Advice to Management

    When multiple people on a team report their manager (multiple times) to HR for being inappropiate you should probably listen.


  7. Helpful (13)

    "Getting worse and worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Hollywood, CA
    Current Employee - Senior Software Engineer in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - 2 free tickets a year
    - one or two week shutdown at the end of the year

    Cons

    - Ticketmaster is not a startup. Why are they trying so hard to foster that atmosphere?
    - Have to be on call a few months out of the year
    - Open office layout hell. The gimmick was that everyone has no offices or cubes. Guess what? Higher level execs have claimed offices that were supposed to be used for 'conferences'
    - Managers only care for themselves and will bleed you dry to advance their own careers
    - They want to create jack of all trades, master of none employees. Developers / ops / QA / front end / back end are all merging into one singular employee
    - Product usually has no idea what they're talking about, creating more work for the people that do the actual work

    Advice to Management

    Stop trying to change into a company that utilizes every buzzword under the sun and focus on actually listening to and making your employees happy.

  8. Helpful (5)

    "Stay away if possible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in Hollywood, CA
    Current Employee - Engineering Manager in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ticketmaster full-time (More than 3 years)

    Pros

    high profile company, great PTO, decent benefits

    Cons

    highly political organization with management only caring about themselves. no investment in people. no training and no growth. decisions are made to please your manager.

    Advice to Management

    Get some fresh blood in. someone who has never worked anywhere else can't make a good senior manager


  9. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    casual work environment....2 weeks off in the winter.....various parties for holidays, football events ect...

    Cons

    poor management cohesion, poor systems, nothing is streamlined manipulating data is very manual and time consuming... systems are no where near helpful to managements ask.....nothing is consistent

    Advice to Management

    UPDATE SYSTEMS!!!!


  10. "Not a great place for work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in West Hollywood, CA
    Current Employee - Systems Administrator in West Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Good co workers, learned several things

    Cons

    Lousy management, overworked people, didn't want to take responsibility for bad decisions.

    Advice to Management

    Get some competent manageent


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