Ticketmaster Reviews in Los Angeles, CA | Glassdoor

Ticketmaster Los Angeles Reviews

Updated January 12, 2017
13 reviews

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Los Angeles, CA Area

2.0
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Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
4 Ratings

13 Employee Reviews

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Pros
  • Great group of people with a great work life balance (in 26 reviews)

  • It is a casual work environment yet everyone is extremely professional (in 27 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Toxic company culture but nice perks."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    There are a lot of flexible hours and great perks working at Ticketmaster. The office environment is very casual and the company advocates for diversity in the office.

    Cons

    Because the company has a long history and legacy, something outdated often remains the status quo. The company culture though seeminglyI'm open is often times combative.


  2. Helpful (7)

    "Drowning in Corporate Politics and Bloated Middle Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Relaxed, casual, atmosphere. A large portion of the team is very passionate about music and/or live entertainment. Decent benefits, PTO, and work/life balance depending on your manager. Trying very hard to become a technology company which is refreshing for such a large organization. Jared seems to be a strong leader.

    Cons

    Where to start... to echo some of the other reviewers statements get ready for an excessive bloated middle management. VP's are running everywhere. Most of them have little to no direct reports. Director and Senior Manager titles are thrown out in almost every department and have little meaning. Internal politics is excessive and leads to ego driven 30 to 40 something's who think they can change the world with fancy PowerPoint slides and MBA type lingo. The problem? There's a lot of talk, not a lot of action. Ticketmaster is going through a massive overhaul of being lean and agile tech company, and yet most of the time management doesn't even know how to properly speak to what that means and how that impacts the company. Agile companies are not bloated with excessive headcount. Agile companies also look beyond their direct team.

    Turnover runs rampant. If someone says something that offends another high level manager, don't be surprised to see that person removed from the organization. Right now technology runs strategic blue print, if you step on the wrong toes you'll be out.

    Advice to Management

    Reward groups, not individuals. Stop treating titles as if they are some sort of regime. The amount of times I heard my boss ask what's that person's title is ridiculous. Who cares? A low level analyst should be able to communicate with upper management if they are comfortable doing so. Stop caving to people's demands for title upgrades and bonus teams that are actually completing projects and driving efficient changes within the organization. Collaboration will grow through group rewards, not through forced open work spaces.

    Stop pointing fingers. Stop working in silos and for the love of god start working as a team.

    Communication. It's terrible. Jared the CEO is great at being transparent with mission, strategy and goals, however I believe he is surrounded by "Yes" management who are not telling him what's really going on from an operational basis. Conflicting internal pulls and resources make nothing consistent on the ground level. A lot of fire fighting and day turn around projects because middle management couldn't get what they wanted right. Everything is done in an informal way as a way to avoid being blamed. Those who have burned required paper (email) trails of everything which is also counterintuitive to an agile workforce.

    Empower your low level employees. They will stay with you if they feel like their work is meaningful. Having to funnel reports, analysis, and recommendations through 3-6 layers of stakeholders is exhausting and completely inefficient. By the time it gets to the people it was meant for, we've stopped caring.

    Restructure hierarchy. There's an early attempt to reorg technology titles, but it's mostly for low to mid level roles. It's not easy to do but consider cleaning house on VP's, SVP's, Director's, and Senior Manager's who have been coasting for years (possibly decades).


  3. "Pretty bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than a year)

    Pros

    The team was great. I meet so many talented and hard working people.

    Cons

    Management is arrogant. They're very slow at making decisions and communication is weak.

    Advice to Management

    When multiple people on a team report their manager (multiple times) to HR for being inappropiate you should probably listen.


  4. Helpful (12)

    "Getting worse and worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Hollywood, CA
    Current Employee - Senior Software Engineer in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - 2 free tickets a year
    - one or two week shutdown at the end of the year

    Cons

    - Ticketmaster is not a startup. Why are they trying so hard to foster that atmosphere?
    - Have to be on call a few months out of the year
    - Open office layout hell. The gimmick was that everyone has no offices or cubes. Guess what? Higher level execs have claimed offices that were supposed to be used for 'conferences'
    - Managers only care for themselves and will bleed you dry to advance their own careers
    - They want to create jack of all trades, master of none employees. Developers / ops / QA / front end / back end are all merging into one singular employee
    - Product usually has no idea what they're talking about, creating more work for the people that do the actual work

    Advice to Management

    Stop trying to change into a company that utilizes every buzzword under the sun and focus on actually listening to and making your employees happy.


  5. Helpful (4)

    "Stay away if possible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in Hollywood, CA
    Current Employee - Engineering Manager in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ticketmaster full-time (More than 3 years)

    Pros

    high profile company, great PTO, decent benefits

    Cons

    highly political organization with management only caring about themselves. no investment in people. no training and no growth. decisions are made to please your manager.

    Advice to Management

    Get some fresh blood in. someone who has never worked anywhere else can't make a good senior manager


  6. "Financial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    casual work environment....2 weeks off in the winter.....various parties for holidays, football events ect...

    Cons

    poor management cohesion, poor systems, nothing is streamlined manipulating data is very manual and time consuming... systems are no where near helpful to managements ask.....nothing is consistent

    Advice to Management

    UPDATE SYSTEMS!!!!


  7. "Not a great place for work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in West Hollywood, CA
    Current Employee - Systems Administrator in West Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Good co workers, learned several things

    Cons

    Lousy management, overworked people, didn't want to take responsibility for bad decisions.

    Advice to Management

    Get some competent manageent


  8. "Merger with Live nation changed dynamic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in West Hollywood, CA
    Former Employee - Project Manager in West Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 5 years)

    Pros

    Pro- free lottery for tickets. loose dress code, easy job.

    Cons

    Management is horrible
    No vision from CEO
    No loyalty


  9. "Highly political environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Good compensation
    Good benefits
    Entertainment industry (could be plus or minus)

    Cons

    Senior management has no respect for their subordinates, which is reflected all the way down the corporate ladder. Prepare to be treated as a peon.
    Some groups have great leadership, but generally it's average-to-nonexistant
    Poor work-life balance

    Advice to Management

    Stop spreading nice-sounding B.S. in corporate meetings and focus on implementing some of the corporate culture you profess to support.


  10. Helpful (1)

    "Decent company that is not a not so great company."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Los Angeles, CA
    Former Employee - Accountant in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits package (vacation, medical benefits, paid-time off, 401K employer contribution) and great perks. Got free tickets to concerts and local sports games. Laid-back work environment, not your typical corporate work place. Although I believe this will all be changing once Live Nation full integrates.

    Cons

    Revolving door of employees and lots of instability in upper management. Many high level management getting canned or leaving (which isn't a good sign). Constantly reducing work force and having to work with new people all of the time. After merger work morale was very low as employees felt that they didn't matter and weren't being treated properly. The decent work environment was completely ruined and Ticketmaster/Live Nation is not a pleasant place to be anymore.

    Advice to Management

    Treat employees with a little bit of dignity stop taking them for granted. You won't keep good employees if you continue to treat then poorly... bad employees = bad company/reputation. I don't believe that the future of Live Nation/TM will go well under current management.


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