Ticketmaster Reviews in Los Angeles, CA | Glassdoor

Ticketmaster Los Angeles Reviews

25 reviews

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Los Angeles, CA Area

3.0
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Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
2 Ratings

25 Employee Reviews

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Pros
Cons
  • Work life balance can be problem but less than start-ups (in 17 reviews)

  • Upper management does not trust in or believe in the people that work for them (in 14 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great place to work all around, even better if you're single"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management Executive in Hollywood, CA
    Former Employee - Product Management Executive in Hollywood, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    Great benefits (health insurance with low premiums and high coverage, 401k matching, unlimited PTO, concert tickets).
    Great people. I've never seen such collaborative set of people at a company.
    Awesome parties, and easy to date coworkers in other groups.

    Cons

    Always biting more than they can chew, with godzilla size projects that never truly materialize.

    Advice to Management

    Don't butcher the concept of MVP. Create a simple product, then build on it.


  2. Helpful (1)

    "TM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Project Manager in Los Angeles, CA
    Former Employee - Implementation Project Manager in Los Angeles, CA

    I worked at Ticketmaster (More than a year)

    Pros

    Nice Offices, loads of projects on the go

    Cons

    Some departments/teams/people are working their own agenda

  3. Helpful (2)

    "Under construction.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Los Angeles, CA
    Current Employee - Software Engineer in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Ticketmaster is investing heavily in new technology and engineering practices. The company is also pursuing culture and branding initiatives.

    Cons

    Salaries and benefits are below standard. Mid-level leadership is average-to-weak, and is mostly recruited externally.

    Advice to Management

    Improve internal career development and retain more of the senior engineering corps. Improve salary, retirement, and other benefits.


  4. Helpful (1)

    "Too Many Decks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ticketmaster (More than 5 years)

    Pros

    Generally passionate staffers. A decent benefits package and great PTO. High visibility company who’s environment enables you to work somewhat autonomously including day-to-day, projects, travel etc. which is appreciated in a large company with deep resources. Nathan Hubbard was a great leader. With his business acumen and performance background he was a natural fit for the company’s first years post-merger. He understood the fan and the client base. Was sorry to see him leave and later uncover more of why he actually did.

    Cons

    As dust settled in 2010 after the merger of Live Nation Concerts and Ticketmaster we saw Live Nation Entertainment’s Ticketmaster take shape under Hubbard’s watchful eye. Sadly his tenure was short lived. It became further apparent that both the operational and strategic sides of the business continually pole position for competing agendas. They were just not in sync. I get it. Politics exists everywhere in every space, but when that persona takes precedence over the mission, vision and goals of a company and its business units, a break down begins and inevitable fallout ensues. For example, I agree with many of the other “Cons” posted in that performance reviews are based on unclear KPIs. This is very true. Why is that? It’s because those who have the honor in giving reviews (not that they see it that way) leave that as the loophole for them to employ during reviews and make it almost completely discretionary above your performance numbers. The ambiguity of real KPI goals serves them and their paycheck, not yours. Shame on those division heads for operating with self-serving interests. Supporting talent, that with which does the work and optimizes the initiatives are often stunted by varying ego centric group divisional leads with inflated titles that they jockey for which evidentially is really their only motivation; the name on the back of their shirt, not the one on the front. Outside of a silly business card or deep rooted narcissism to show the LinkedIn world their new title, it’s meaningless. Get over yourself, seriously. This is one way fallout manifests itself; by seeing talented staff bail out. Office atmosphere and for an entertainment company at that is oddly quiet even depressing much of the time and certainly carries a sense of a territorial land grab much of the time. So watch your back (and your workspace). Staff is protective of his or her domain rarely seeking help from supporting groups. Can’t blame them either for fear that their project will be taken away and credit applied elsewhere. It’s common practice here. It is few and far in between to work with and see an individual park ego, title and agenda at the door and reach across the aisle in an effort to better the business, nothing more. Some have moved fast in the company, whether new or old timers by this point, but it absolutely shows to and pays to those that play the game. Whereas on the other hand those that play by digging in, doing the work itself, advancing the business and yield real growth (by the numbers) versus the others that sit and spin pumping out deck after weighted deck are all too often overlook or pushed out. The culture in Hollywood and at other offices, so let’s just call it companywide at least in the US, is one that lives and breathes in decks. Hey, decks (power point) are a great tool to illustrate a story, but my goodness do not slow the business, or be disrespectful of other’s time hemming and hawing about language on a slide that will be forgotten in as much time as it takes you to hit the space bar to advance to the next slide. Many leaders tend to over think a situation or MBA it at nauseam. Seriously, who has time or the attention span for that on a daily basis? The business suffers and honestly other more meaningful rooted intelligence is left on the table while the rest are essentially held hostage as they drone on about something 6 ways from Sunday as if to be impressed by the flexing of their academic achievements. Get over yourself. Too many decks. Speaking of too many, what’s with all the “assistants” at this company? Don’t get me wrong, most of them are fabulous, but most of them are simply not needed. Unless you’re an officer of a publically traded company, I challenge you to genuinely justify the need for an assistant. Look, if you can’t book and manage your own schedule, answer your own phone, learn how to make copies, use a stapler, make your own travel arrangements and do your own expense reports than you certainly do not deserve the opportunity for which you sit. Do us all a favor please and grow up and pop your ego balloon. And the number of VPs or higher is comical. Without droning on myself take a look at GE or Microsoft and see how many of their VPs or higher possess real credentials qualified for the title, the P&L and headcount they’re responsible for (staffs of 100’s). By contrast you have an out of control title inflation epidemic at LNE with VPs of themselves (no team or less than a handful) some of which make less than six figures a year. Time for an adjustment don’t you think?
    Compensation is weak, bonuses are entirely discretionary so you may consider brushing up on your brown nosing skills should you be so inclined and there’s zero equity offered below the Officer level. Getting a collaborative, yet private work space is a job in of itself in what amounts to “Open office layout hell” to site another post, in a building that, beware, is not retrofitted for seismic activity. The facilities group for the Hollywood offices is nothing but legacy regime holding near and dear their floor plans unwilling to progress except by moving you sometimes 2 or more times a year. The resources spent and hours put in to reshuffle the office regularly honestly is just alarming. Fella who runs the mail room at 7060 though is terrific. Give him the keys, not just to the FedEx drop box. 10+ years running it. Seriously, he’s earned ‘em.

    Advice to Management

    Out with the old, in with the new. Rethink the functional org chart LNE wide, rethink titles, and comp packages, rethink HR and rethink duplicative headcount.


  5. Helpful (1)

    "So much potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than 5 years)

    Pros

    Casual work environment.
    Great people to work with.
    Benefits are in-line with industry standard.
    Time off is fair and adequate.

    Cons

    Compensation not consistent with cost of living.
    BAD Location. (on hollywood blvd. crowded. dirty. congested. tourist trap. overrun with homeless)
    Corporate organization leaves a lot to be desired.

    Advice to Management

    Please please please consider moving offices to a safer, cleaner, and CHEAPER area. If you are going to pay sub-standard salaries for the majority of your employees, you should at least locate us in a less expensive area. Also, management of Ticketmaster needs to create clearer paths of growth within the company and be more transparent about wages.


  6. Helpful (2)

    "it is all depends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA

    Pros

    extra one week holiday during xams

    depends on which team you are in. some team are fun, has good working culture, lot of exciting tasks to do, good place to start if you are new graduated students.

    Cons

    in some team, work load is uneven distribute, lack of ownership authority. unlucky one have over load tasks to do, others waiting for what came out and take away the credit and ownership. feel like you are in 19 century western california


  7. "Overall not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - California in Hollywood, CA
    Current Employee - California in Hollywood, CA
    Recommends
    No opinion of CEO

    Pros

    Great people. Interested in making the company better

    Cons

    Growth is limited in areas. Work-life balance is a challenge in many areas. Sr Management expects people to work as if we are a start up

    Advice to Management

    Manage work-life balance

  8. Helpful (2)

    "Company with decent perks/access to tickets, but career-wise there's little upward mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Product Manager in Hollywood, CA
    Current Employee - Associate Product Manager in Hollywood, CA
    Doesn't Recommend
    Approves of CEO

    I have been working at Ticketmaster full-time (More than 5 years)

    Pros

    The people are amazing; great blend of smart, driven, and creative people make up the TM family. You often hear people leave, but come back later only to become TM-lifers.

    Cons

    Promotions are hard to come by unless someone in Management is looking out for you, which rarely happens. Tech roadmap is also too fluid with key stakeholders offering very little visibility into the business' priorities.

    Advice to Management

    Do less talking, and more "walking"


  9. Helpful (1)

    "Great to good to worse to good again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Los Angeles, CA
    Former Employee - Marketing in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time (More than 8 years)

    Pros

    Great clients (the best live entertainment utilizes TM systems and services), get to have your finger on the pulse of the live entertainment, represent the best ticketing system in the insustry

    Cons

    mergers led to poor combination of company cultures. Silo-ed business practices and lack of interest in the mid-to small client needs creates frustration and lack of direction.

    Advice to Management

    revisit the company mission statement and enhance the company culture to improve all around performance of everyone responsible for making the company succeed.


  10. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Flexible Hours, lackluster pay. Was in college while I worked for Ticketmaster so I appreciated the flexibility and the ability to leave early if it was slow.

    Cons

    Management is extremely top heavy, atmosphere was very hierarchal.

    Advice to Management

    My suggestion to management is to work on ways to improve employee moral, there was a high turnover rate when I was an employee.


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