Ticketmaster Reviews in Los Angeles, CA | Glassdoor

Ticketmaster Los Angeles Reviews

Updated May 16, 2017
91 reviews

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Los Angeles, CA Area

3.5
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Approve of CEO
Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
29 Ratings

91 Employee Reviews

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Pros
  • Great group of people with a great work life balance (in 26 reviews)

  • It is a casual work environment yet everyone is extremely professional (in 27 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (1)

    "If you are looking to join a learning organization - this is it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Very intelligent driven leadership that empowers teams to be autonomous.
    Big investments in building the leadership of the people on the teams.
    Team members are trusted.
    New ideas are welcomed.
    There is nary a book that you mention that someone else in the organization has not read and implemented.
    CONCERTS!!!!
    Well structured career ladders.
    Many learning opportunities throughout the organization.
    Leaders take responsibility for their mistakes, and big mistakes are worn as a badge of pride, because of the mobilization and next steps that were taken to fix them, this is how we learn.

    Cons

    If you are someone who is used to performing poorly and getting away with it -- that doesn't happen here. The dynamics of the team are esteemed above being liked. The values of the company are used in making tough and sometimes unpopular decisions.

    Advice to Management

    Keep trusting your people and continue your investment strategy -- its amazing the creativity that comes from it!


  2. "Relaxed and results driven."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager of Web Operations in West Hollywood, CA
    Current Employee - Manager of Web Operations in West Hollywood, CA
    Recommends
    No opinion of CEO

    Pros

    - Work with smart people you can learn a lot from
    - Relaxed atmosphere where people are judged by the results of their work and their ideas, not how they dress or look or what degrees they may have
    - Solve big and difficult problems
    - Work in an IT organization that drives revenue for the company rather than being simply a cost center

    Cons

    - Never-ending demand for product features makes it difficult to find resources for important but non-customer-facing products
    - Stress of demanding clients and negative consumer perception
    - Generally hear news about the company from the media before upper management

    Advice to Management

    Be more open both with employees about the company and with the public about the real talent of the employees within the company and the great work they're doing.


  3. "Challenging and rewarding job place where you can see your work effort make a difference in people's lives."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Engineer in Hollywood, CA
    Current Employee - Quality Assurance Engineer in Hollywood, CA
    Recommends
    Approves of CEO

    Pros

    Ticketmaster is a wonderful place where you get to work with extremely intelligent people, have fun while working hard and doing what you enjoy. You work with the latest technology and make difference in people's lives by improving their experience in buying tickets to any and all live events, such as sports, concerts, theatre etc. You are never bored, you constantly grow and continue to learn new things on daily basis.

    Cons

    I have barely anything bad to say about the company, after merger with Live Nation things were a bit rocky, but as time went buy we emerged bigger and stronger. We have new goals ahead and I see that the future is brighter than ever.

    Advice to Management

    Continue to innovate, update employees on the future of the company and direction we are heading.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "MOM AND POP FEEL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ticketmaster full-time (More than a year)

    Pros

    ran like a small business with many perks

    Cons

    mom and pop salary/compensation and very slow career advancement

    Advice to Management

    invest in your employees and you will have more employee retention.


  6. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Architect in Los Angeles, CA
    Current Employee - Technical Architect in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Flexible work hours
    Great work life balance
    Good communication from upper management
    Coworkers are friendly and professional.

    Cons

    Compensation is not great compared to other companies
    Benefits are lacking

    Advice to Management

    Make sure you are paying at or above industry standard or you will lose your top talent.


  7. "Account Manager"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Account Manager in Los Angeles, CA
    Current Employee - Account Manager in Los Angeles, CA
    Recommends

    I have been working at Ticketmaster (More than a year)

    Pros

    It's a big multinational company & a great brand. It's the king of the hill in ticketing.

    Cons

    Tm operates in many countries and I'm sure the atmosphere in each would be different. In The UAE office however, it was too overwhelmingly stressful and not well controlled by senior management - could be due to the fact that it's a new & not yet well established market.


  8. "Event Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Support Specialist in Los Angeles, CA
    Current Employee - Event Support Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Fun and forward thinking company to work for. The benefits are great if you use them. Good PTO policy as well.

    Cons

    Additional hours/OT is often required in various positions due to the real-time nature of the live entertainment industry. Much of the work is done remotely so face-time can become scarce.

    Advice to Management

    Keep staff involved in the communication channels above their responsibilities. Everyone feels safer when they are informed as to what is going on with the company.


  9. "Amazing experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Software Engineer Intern in Hollywood, CA
    Current Intern - Software Engineer Intern in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster as an intern (Less than a year)

    Pros

    They are moving forward in technology very quickly. Easy approachable management to suggest changes and improvements.
    Flexible timings and WFH options
    Socials once in a while - Beer served on a few fridays.

    Cons

    HR dept is super slow


  10. Helpful (1)

    "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Hollywood, CA
    Current Employee - Senior Software Engineer in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than 3 years)

    Pros

    The focus on technology and open processes has changed greatly in the past 2 years. Especially with the senior management leaderships improvement during that time, dev teams have a great sense of direction and motivation. Engineers are able to focus on delivering products.

    Cons

    Some touchy legacy infrastructure that causes problems at times, but leadership is pushing hard to get all systems out to greenfield opportunities

    Advice to Management

    Continue investing in the top talent within the company. Let the engineers feel what difference they're making by providing what impact their products are making.

    Ticketmaster Response

    Apr 22, 2016 – Director of Talent Acquisition

    Thank you for sharing your feedback! It's great to hear you've had a positive experience. I will be sure to share your advice to management as well, as I know Jody values employees' input! ... More


  11. Helpful (1)

    "Great company to work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Engineering, Software in West Hollywood, CA
    Current Intern - Engineering, Software in West Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster as an intern (Less than a year)

    Pros

    The team that I worked with kept me occupied with enough projects from the get go. There was never a time during my internship I didn't have any projects to work on. The projects involved working on the Open APIs which would have not happened in any other company.

    I would suggest that if you show the interest you'll find a lot of projects to take ownership of in the company.

    Cons

    They are pretty stingy in the benefits area but the quality of the work outweigh them. When I started my internship the only thing free was coffee and tea. In three-months now we have free soda, free juice and a lot of changes happening in that area with time.


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