Ticketmaster Reviews | Glassdoor

Ticketmaster Reviews

Updated November 13, 2017
395 reviews

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Pros
Cons
  • Work life balance can be problem but less than start-ups (in 17 reviews)

  • Upper management does not trust in or believe in the people that work for them (in 14 reviews)

More Pros and Cons

  1. Helpful (4)

    "too lean"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time

    Pros

    You get to work for a well recognized brand that is used by 100's of millions of consumers. If you are technical and driven you can really make a positive impact on customer lives as there are a lot of problems to solve. Great group of people who work hard to grow the business and improve the expereince

    Cons

    Ticketmaster has a very lean staff which means you are never done, and the customer experience suffers are a result. Constant state of change with not of lot of staff makes for a frustrating, and tough environment to make forward progress.

    Advice to Management

    Increase the staff of the engineering team to focus on optimizing the customer experience by reducing errors for all flows. Share profits with bonus connected to profits.


  2. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ticketmaster full-time (More than 3 years)

    Pros

    Great intent to be transparent open e commerce leader...unfortunately

    Cons

    execution is lacking. Big company that used to value people, but seems to be moving towards valuing numbers. To be fair like most organizations...

  3. Helpful (1)

    "Fun Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer
    Recommends
    No opinion of CEO

    I have been working at Ticketmaster full-time (More than 10 years)

    Pros

    Nice place to work, everyone treats others like treats a friend.

    Cons

    Wish the site has fitness center.

    Ticketmaster Response

    Jan 25, 2017 – Talent & Recruitment Manager

    Thanks for your comments, we certainly encourage an environment where people like coming to work and where they can enjoy working with colleagues. Although we're unable to offer onsite fitness... More


  4. Helpful (11)

    "Stay away from this company. Terrible culture and pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Hollywood, CA
    Current Employee - Software Engineer in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Get to go to baseball games at OC in the middle of Tuesday and left over tickets from concerts they cannot sell out

    Cons

    Highest turnover rate ever: Half of my team left 6 months into it, another 2 left in the past month.
    Terrible culture: I have heard of a company where people hate each other so much, people are so argumentative at meetings and trash talk behind each other's back.
    Extremely chaotic management: The leadership changes their mind every month: new agenda, new buzzwords, new ideas all the time, terrible execution.
    No stock options or bonuses.

    Advice to Management

    Stick to product and let the engineers run this engineering company. learn how to treat engineers because they are the ones grinding out your products.

    Ticketmaster Response

    Mar 10, 2017 – Director of Talent Acquisition

    Thank you for the feedback. It is always disappointing to hear someone unsatisfied with our company. I'd strongly recommend you reach out to your manager or HR partner, to see if we can improve.... More


  5. Helpful (11)

    "Not Worth It."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Marketing & Media Manager in Los Angeles, CA
    Former Employee - Digital Marketing & Media Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 5 years)

    Pros

    At the manager level and below, generally you will interact with some of the hardest working people ever.

    The work is exciting, and who doesn't love live events. But once you get past your honeymoon period, it's a job just like any other.

    Michael Rapino is an inspiring leader. It's incredible what he's built and being able to join his shareholder calls and listen to his internal business updates are some of the best moments for personal learning and growth.

    It's hands-on, and it's what you make of it. You can grow, but you have to fight for it, and that's a great career lesson in itself.

    The company is successful regardless of the mistakes it makes due to a monopoly on the industry.

    You will make friends that you will have forever.

    Cons

    Very little trust within the organization. Everyone feels like everyone else is out to get them.

    Company claims it's flat, agile and entrepreneurial, but it has a very strong top-down organised model, often is paralyzed in red tape, and senior leaders work within a vacuum. There is a massive disconnect in the company values and the company behaviours.

    If you are a female or other you will be bullied and intimidated by male and female vice presidents. This behavior often includes forcing you to do work that you know won't move the needle, berating you in public/private settings, reducing your salary year over year without cause, creating unnecessary interpersonal issues and workplace tension, increasing responsibilities without promotion, scapegoating you with other executives. And this is if you are GREAT and SMART at what you do. If you are a woman, keep in mind that promotions are tough. The company most likely will only promote you to VP if you are a male or if they hire you in at that position. I worked there for many years and not one of my female colleagues made it to VP, but many male colleagues become VP and SVP in in the same time period.

    As a female or other, consider other options than joining this company if you are promised a promotion in 1-2 years, because it most likely will not come even when you hit your goals on your incentive compensation plan. Get in the door with what you want, because once you are in, it's not easy to get ahead. They do internal restructures quarterly, and use them as an excuse to limit individual managers' success and career growth. They also perform frequent, staggered lay offs and then re-hire similar positions, just under a different department name which is ultimately led by the same executive leadership as the prior department that had been laid off. It's a typical practice, but it should be stated it does add stress to your workload.

    Advice to Management

    Hire a female from a direct ticketing competitor to run Ticketmaster. It needs a technology leader at the helm.


  6. Helpful (4)

    "Toxic company culture but nice perks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    There are a lot of flexible hours and great perks working at Ticketmaster. The office environment is very casual and the company advocates for diversity in the office.

    Cons

    Because the company has a long history and legacy, something outdated often remains the status quo. The company culture though seeminglyI'm open is often times combative.


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ticketmaster full-time

    Pros

    Great group of people with a great work life balance!

    Cons

    Considering this is my first Internship, I dont have much to compare it to.

    Ticketmaster Response

    Jan 4, 2017 – Talent & Recruitment Manager

    Thanks for your comments, glad that you're enjoying life at Ticketmaster!

  8. "QA Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Engineer in Chicago, IL
    Current Employee - QA Engineer in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ticketmaster full-time (More than a year)

    Pros

    Relax enviorment, good team collaboration

    Cons

    Fast Paced Low Pay Scale Agile Dis Organized

    Advice to Management

    To many shifts on projects no clear defined path


  9. Helpful (2)

    "Great place to work all around, even better if you're single"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management Executive in Hollywood, CA
    Former Employee - Product Management Executive in Hollywood, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    Great benefits (health insurance with low premiums and high coverage, 401k matching, unlimited PTO, concert tickets).
    Great people. I've never seen such collaborative set of people at a company.
    Awesome parties, and easy to date coworkers in other groups.

    Cons

    Always biting more than they can chew, with godzilla size projects that never truly materialize.

    Advice to Management

    Don't butcher the concept of MVP. Create a simple product, then build on it.


  10. Helpful (2)

    "If you are looking to join a learning organization - this is it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Very intelligent driven leadership that empowers teams to be autonomous.
    Big investments in building the leadership of the people on the teams.
    Team members are trusted.
    New ideas are welcomed.
    There is nary a book that you mention that someone else in the organization has not read and implemented.
    CONCERTS!!!!
    Well structured career ladders.
    Many learning opportunities throughout the organization.
    Leaders take responsibility for their mistakes, and big mistakes are worn as a badge of pride, because of the mobilization and next steps that were taken to fix them, this is how we learn.

    Cons

    If you are someone who is used to performing poorly and getting away with it -- that doesn't happen here. The dynamics of the team are esteemed above being liked. The values of the company are used in making tough and sometimes unpopular decisions.

    Advice to Management

    Keep trusting your people and continue your investment strategy -- its amazing the creativity that comes from it!


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