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Ticketmaster

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Ticketmaster

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Ticketmaster Reviews

Updated Dec 7, 2022

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Found 972 of over 1K reviews
3.9
79% Recommend to a Friend
Ticketmaster Presidents Jared Smith and Mark Yovich
82% Approve of CEO

Found 935 of over 1K reviews

3.9
79%
Recommend to a Friend
82%
Approve of CEO
Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
449 Ratings

What people are saying about Ticketmaster

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Top Review Highlights by Sentiment

Pros
  • "Great people for the most part and some interesting tho definitely challenging work.(in 100 reviews)
  • "Good benefits pre(in 77 reviews)
  • "good work / life balance(in 44 reviews)
  • "The company has a great culture and has had tremendous success over the last few years.(in 38 reviews)
  • "Great teams who communicate well(in 28 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Ticketmaster and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year

    Great company to work for

    Nov 26, 2022 - Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture Work with some of the best people Good work life balance Work on interesting projects

    Cons

    Pressure during large and important events

    Be the first to find this review helpful
  2. 5.0
    Former Employee

    Ticketmaster Experience

    Nov 10, 2022 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good hours, good pay, good work experience

    Cons

    Stressful work, early hours, horrible customers

    Be the first to find this review helpful
  3. Join the Ticketmaster team
    See Our Latest Jobs
  4. 4.0
    Current Employee

    Great company

    Nov 10, 2022 - Customer Support 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule Growth opportunities Good team

    Cons

    Long hours at time Change in structure frequently

    Be the first to find this review helpful
  5. 2.0
    Former Employee

    TM review

    Nov 16, 2022 - Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Before Covid, this place was great to work. Managers cared about your development, there were awesome perks, and great benefits. There was a lot of cross team work and a great culture.

    Cons

    After Covid there was a huge negative culture shift. Teams became much more siloed. People felt they needed to make a name for themselves and did so by talking over others, taking credit for work they didn’t do, and micromanaging their coworkers. Then management rewarded those coworkers for their behavior.

    Continue reading
    Be the first to find this review helpful
  6. 4.0
    Former Employee, more than 10 years

    Exciting industry

    Oct 29, 2022 - Director in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits, growing industry, great people, fun challenges

    Cons

    Sometimes lack of clarity from C-Level, lots of buzz words and some half promises

    Be the first to find this review helpful
  7. 5.0
    Former Employee, more than 1 year

    Everyone hates the company, but they were great to work for

    Oct 24, 2022 - Senior Systems Engineer in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work/life balance. Decent pay. Really good insurance. Some nice perks if you go to concerts a lot. If it hadn't been for covid, I would probably still be there.

    Cons

    Work wasn't terribly interesting or challenging. No equity and no regular bonuses.

    Be the first to find this review helpful
  8. 5.0
    Current Employee

    Great

    Oct 21, 2022 - Sales Director in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benifeits are great and good

    Cons

    Micro manage is not cool

    Be the first to find this review helpful
  9. 4.0
    Current Employee, less than 1 year

    Great place to work!

    Oct 17, 2022 - Customer Service Representative in Pharr, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PTO is available almost every day

    Cons

    No benefits as a part-timer

    Be the first to find this review helpful
  10. 4.0
    Former Employee, more than 3 years

    Good role prior to Covid

    Oct 13, 2022 - Program Manager in Hollywood, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice, not great, benefits PMO was top notch Extra perks like free tickets

    Cons

    Dishonesty amongst mgmt during Covid Smaller teams with too many objectives to achieve

    Continue reading
    Be the first to find this review helpful
  11. 3.0
    Current Employee

    Not what it used to be

    Oct 12, 2022 - Principal Software Engineer in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Ticketmaster used to be a great and fun place to work: lots of innovation, great and smart people to work with, and an easy going culture.

    Cons

    Too many good people left for greener pastures after covid and live event restrictions crippled the industry. Concerts and sports are back again, but Ticketmaster just isn't the same place to work anymore. Too many of the current management was promoted to higher levels, not because of competence, but because other people left and they were the only ones still around. It shows in terms of how the company is run now. Also, HR still isn't staffed back to full yet, and that is affecting the quality of HR programs.

    1 person found this review helpful
Viewing 1 - 10 of 935 Reviews
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Ticketmaster Reviews FAQs

Ticketmaster has an overall rating of 3.9 out of 5, based on over 1,065 reviews left anonymously by employees. 79% of employees would recommend working at Ticketmaster to a friend and 66% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Ticketmaster employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Ticketmaster. This rating has been stable over the past 12 months.

79% of Ticketmaster employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Ticketmaster 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Ticketmaster to be culture, benefits, coworkers and the cons to be senior leadership, management, career development.

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Affiliated Companies

TicketWeb, Inc.TicketsNow.com, Inc.

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Glassdoor has 1,065 Ticketmaster reviews submitted anonymously by Ticketmaster employees. Read employee reviews and ratings on Glassdoor to decide if Ticketmaster is right for you.