Tiffany & Co. Reviews | Glassdoor

Tiffany & Co. Reviews

Updated July 11, 2017
113 reviews

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Tiffany & Co. Interim CEO & Chairman Michael J. Kowalski
Michael J. Kowalski
3 Ratings

113 Employee Reviews

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Pros
Cons
  • Few employees leave this company, very hard to get promoted to the next level; choice employer for mothers looking for work life balance (in 37 reviews)

  • Extremely limited room for growth or advancement (in 15 reviews)

More Pros and Cons

  1. Helpful (2)

    "Not for young folks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Offices in New York, NY
    Former Employee - Corporate Offices in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tiffany & Co. full-time (More than 3 years)

    Pros

    Benefits and compensation, employee discount

    Cons

    Management, outdated systems and processes, old-school management style, disorganized, non-collaborative dept work style, poorly designed operational infrastructure

    Advice to Management

    Create a learning and development culture. Don't underestimate the potential of your young and tech savvy staff. Many are natural leaders and can do so much more. Delegating simple coordination tasks to managers really gives your competition the upper hand. To my knowledge, all that left TCO were immediately promoted, which means that you were holding back their talent and their capabilities.


  2. Helpful (4)

    "Hostile work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tiffany & Co. full-time (More than 3 years)

    Pros

    Well known iconic brand. Hard working staff professionals. Nice blue boxes. Not much else to say but I need more words...

    Cons

    Horrible and hostile work environment. Senior Management should not consider themselves leaders in any way. They only care about the bottom line. They talk a big game about caring for their employees and have beautiful marketing material to promote it. The truth is their employees are at the bottom of their priority list. Good luck if you are truly ill and need time off. They will target you, give you a poor review and make your work life terrible until you are asked to leave or you are fortunate enough to leave on your own. I've seen multiple coworkers be impacted in this way. It's surprising there aren't more lawsuits pending their unlawful actions.

    Advice to Management

    Start caring more for your employees, who do so much to better the company. Provide a clearer and consistent direction and stay the course for more than a minute.

  3. Helpful (2)

    "Poor local managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Pittsburgh, PA
    Former Employee - Operations in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tiffany & Co. full-time (More than 5 years)

    Pros

    You are working for the most well known high end jewelry company in the world. Great benefits. Good pay.

    Cons

    Lack of advancement opportunities at store level and beyond. Snakes for managers. They never have your back even if they told you to do something. Always asked to compromise your duties, then punished for it later in reviews.

    Advice to Management

    Promote the people that were handling managment duties without the title. Don't stifle their careers to use them as pawns so you don't have to work as much. And find managers that lead instead of panic.


  4. Helpful (10)

    "I would give it 0 stars if possible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in New York, NY
    Current Employee - Management in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tiffany & Co. full-time (More than 5 years)

    Pros

    Employee discount, office location, some benefits, a few nice people, brand was luxury at one time. Nothing else I can think of.

    Cons

    Where to start. Such a sad environment. Completely demotivated employees at all levels. No direction, corporate strategy, future vision. Cut throat corporate environment, which encourages discrimination of all kinds. Pay is below par, and you're simply told, take it or leave it. Promotions are based on who you know and kiss up to. No career growth. The toxicity permeating this company is palpable the minute one enters the building. Headed towards a buy out to stay afloat. Sad!

    Advice to Management

    Don't think there is any hope.


  5. Helpful (6)

    "Finance Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Parsippany, NJ
    Former Employee - Finance in Parsippany, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tiffany & Co. full-time

    Pros

    Casual office. Decent Benefits. Location is easy to get to.

    Cons

    Terrible experience. The 'manager' level employees are largely made of employees who have been with the company long enough to wait for one of the seats to open. Not because they are good at managing employees or have technical knowledge. Managers will play favorites and make it very known. They abuse the time off policy, abuse expense reports and ensure that their direct reports do not advance. This place is TOXIC. Lastly, company is on a really bad downturn. No one wants to buy overpriced diamonds anymore.

    Advice to Management

    Tell someone in HR to take what people say seriously. How many times do you have to have employees quit for the reasons before actions are taken.


  6. Helpful (4)

    "Hostile environment on Rdeo Drive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Professional in Beverly Hills, CA
    Former Employee - Sales Professional in Beverly Hills, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tiffany & Co. full-time (More than 3 years)

    Pros

    Discount and benefits are very competitive

    Cons

    Local Management is incompetent, Unethical business practices.

    Advice to Management

    Local management should be held responsible for,breaking state and federal laws.


  7. Helpful (8)

    "Tiffany & Co."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in New York, NY
    Current Employee - Corporate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tiffany & Co. full-time (More than 3 years)

    Pros

    Comp and Benefits - Perhaps the only good thing.

    Cons

    Everything. One of the worst experiences I am having. Managers can be corrupt and heavily supported by HR. If they don't like someone or that person is an older employee, they will fire them. No appreciate or recognition for hard work or being a team player. Too much work, too high turn-over. You will find yourself training ppl than actually doing your job. No development, no training or plan. The rules change constantly on Manager's terms. Lots of politics and corruption. No respect for young people and no reward.

    Advice to Management

    Study Google and Michael Kors. Hire good leaders who have a track record of growing successful teams and engaging employees. Too many problems. I would never suggest a friend to work here. Tiffany is cutting budgets and losing money. Best to got off the sinking ship.

  8. Helpful (6)

    "I was hired on from outside the company into a management role."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Tiffany & Co. full-time

    Pros

    Good pay and benefits. Products are beautiful and brand is trusted. Great employee discount on merchandise. Beautiful stores and ambiance.

    Cons

    No support from management, old school policies and computer systems. The sales floor is a free for all. There is zero sense of teamwork. It is like a shark tank. If you have seniority you are allowed to treat other employees however you want.

    Advice to Management

    Train employees who are new to the company. Do not let your most tenured sales professionals walk all over others who are new to the company. This dynamic does not promote a healthy work environment.


  9. Helpful (11)

    "Spiraling out of control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Professional in New York, NY
    Former Employee - Sales Professional in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tiffany & Co. full-time

    Pros

    Employee Store, Good for the Resume, Amazing History, Made some great friends, Amazing Customer Service which does not disappoint.

    Cons

    The quality and capability of the leadership group at this company is unfortunate. Yes, there are some extremely talented minds at different levels, but as the company spirals to a bad place they are bleeding talent. The management team will take no risks at all. The company has created a highly reactive environment where the leaders on the mid to lower levels of management are really followers at heart. The higher executives set a great example for the rest of the company by earning more money (high 7 to low 8 figures) with sales down and most employees earning a fraction of what they made the previous year. Management seems disinterested to do anything about sales professionals being put in precarious financial positions. Expectations are not changed with traffic and sales drastically down so moral is understandably low. The company has created a culture where there is no listening whatsoever from the bottom up, only from the top down. This has lead to out of touch executives making poor decisions because they don't know what's going on at the retail level. There is also absolutely no mobility within this company (regardless of education, intelligence, experience, or character) with the only reason given is that it's just the way that things are done.

    Advice to Management

    Think about making some changes soon. All of your talent is running for the exits. The environment is so depressing, quality of life has declined. You have some really great people there and it's unfortunate that the company seems to care less about doing something to make them feel appreciated. Perhaps consider suspending Achieve as a gesture of goodwill or making the sales plans more realistic to accurately represent the performance of the sales professionals until things improve. People cannot survive on 1% and to pay people at this rate or give them a poor performance review when they are in line with their peers is quite frankly demoralizing.


  10. Helpful (10)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Professional in Pasadena, CA
    Current Employee - Sales Professional in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tiffany & Co. full-time (More than a year)

    Pros

    Nice co-workers, reputable merchandise, good discount. One has control over how much commission one earns based on own client outreach.

    Cons

    Former management cared about the staff and treated us with respect, now the show is run by an overly confident and self-centered sales manager as our director who has been with the company for more than a decade sits back and relaxes. HR support is lacking as all your concerns will be reported back to the director who refuses to admit the truth and blame is passed back onto the staff.

    Advice to Management

    Please wake up and open your eyes and mind. Management need to be more humble and have more heart!


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