TigerDirect Account Manager Reviews | Glassdoor

TigerDirect Account Manager Reviews

Updated April 25, 2017
35 reviews

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Account Manager

2.1
Star Star Star Star Star
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Approve of CEO
TigerDirect Chairman & CEO Richard Leeds
Richard Leeds
19 Ratings

Employee Reviews

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Pros
  • energetic sales, high paced work environment, great spiff opportunities (in 13 reviews)

  • Liked the team in the Atlanta office, good people for the most part (in 12 reviews)

Cons
  • Micromanagement, some upper management individuals were some straight busters (in 10 reviews)

  • Low pay, and low commission for hourly (in 8 reviews)

More Pros and Cons

  1. "Inside Sales Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Miami, FL
    Former Employee - Inside Sales Account Manager in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TigerDirect full-time (More than a year)

    Pros

    Good training, flexible and nice facilities.

    Cons

    Nothing significantly wrong worth mentioning.

    Advice to Management

    Stay on top of tech trends.


  2. "It was definitley not a good fit for me"

    Star Star Star Star Star
    Former Employee - Account Manager in Raleigh, NC
    Former Employee - Account Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I worked at TigerDirect (More than a year)

    Pros

    In house management was nice

    Cons

    Company as a whole was a disaster

    Advice to Management

    Run


  3. Helpful (1)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Gurnee, IL
    Current Employee - Account Manager in Gurnee, IL
    Negative Outlook
    Disapproves of CEO

    I have been working at TigerDirect (Less than a year)

    Pros

    Opportunity to work with an aggressive company

    Cons

    The opportunity faded with all the money and management problems

    Advice to Management

    Define want your strengths are


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  5. "Great opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - B2B Account Manager in Raleigh, NC
    Former Employee - B2B Account Manager in Raleigh, NC

    I worked at TigerDirect (Less than a year)

    Pros

    Decent start out pay. For meals from vendors periodically. Awesome coworkers.

    Cons

    Pay rate will drastically drop in 6 months due to you having learned the job and having more commission coming in. Commission scale

    Advice to Management

    Training could be better and streamlined


  6. Helpful (2)

    "Senior Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - B2B Account Manager in Miami, FL
    Former Employee - B2B Account Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TigerDirect (More than 10 years)

    Pros

    pay was good up until 2012? Was even a better company under the florentino days! Now gone and sold for pennies on the dollar to PCM

    Cons

    Pay was good up until they brought in a the owner to call the shots called Richard Leeds!...which has no vision and innovation. Stop treating management like puppets and quit being stubborn!

    Advice to Management

    Advice to Rich Leeds stay away from making the decisions use your team of leader and management to avoid losing another company.


  7. Helpful (1)

    "B2B Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - B2B Account Manager in Raleigh, NC
    Current Employee - B2B Account Manager in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TigerDirect full-time (More than 3 years)

    Pros

    Great people to work along side with

    Cons

    Low pay, have to fight for your spiffs and commissions, inept CRM in place, constant shipping issues, site shows incorrect information, have to babysit each order from entry for pricing correctness, making sure distribution receives and doesn't reject, finding correct tracking info, the list goes on......

    Advice to Management

    They won't listen so I won't waste my breath.


  8. "Solid Work if you Have the Drive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - B2B Account Manager in Raleigh, NC
    Current Employee - B2B Account Manager in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TigerDirect full-time (Less than a year)

    Pros

    Great Potential for $
    Good Benefits
    Lots of Free Stuff from vendors
    Lots of lunch and breakfast provided from vendors
    Great potential to earn career-boosting IT certifications

    Cons

    systems are a bit clunky
    account management is EXTREMELY territorial. everything must be marked a certain way or you will not get paid for it
    Not a whole lot of room to move up in the company
    Becoming a senior account manager is just a title, no extra pay, benefits, or perks

    Advice to Management

    Attach some sort of benefit to working hard to become a senior account manager. Also go to bat for your employees when in disputes against the consumer website for customer transactions placed over the web


  9. "B2B Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - B2B Account Manager in Miami, FL
    Current Employee - B2B Account Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great work environment, co-workers are very good, lot of freebies

    Cons

    They didn't tell you that the commissions are from the profit


  10. Helpful (1)

    "Good for a recent grad, but don't stay long if you don't have too!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - B2B Account Manager in Raleigh, NC
    Current Employee - B2B Account Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TigerDirect full-time (Less than a year)

    Pros

    Set hours. You know when you are going home. Free lunches are common on training days. Unlimited earning if you stay there long enough and you are good at selling to people.

    Cons

    Extremely micromanaged. Some sales manager are told to analyze exactly what we say on the phone and tell us how to say it. If it doesn't "sound good" they will literally tell you exactly what to say, which does not usually create results.

    I've had a very experienced sales coach come in from a training company to give us advice during an all day "sales blitz." One sales rep who was very good about saying exactly what his sales manager wanted him to say on the phone, was actually advised by the coach NOT to say what he was saying! He sits next to me, and I watched as he had this really conflicted look on his face and said "u-uh, ok!"

    There is miscommunication from upper to lower management it seems. I am told to do something one day, and why it's important that I do it, then a few weeks later, once I changed my daily routine and got used to it, I am advised to go back to what I was doing before.

    The PCS sales system is not optimized at all. It is very convoluted and counter-intuitive. So much so, that most of the month long training was spent on the system alone, and not the countless other moving parts of the job. Those other aspects were briefly mentioned, but it wasn't hands on enough to really grasp all of what the job entailed. You basically train yourself as you go on the other job aspects. There is also another system called MACS that we were told was "going away," so we need to stop using/relying on its functions as much. I do that, and I get confronted about not utilizing the old system, and am suddenly told that it's not going away, so please keep using it.

    Not any room for advancement. The people that do advance, do so at another company. It's actually common for people to leave after 6 months or less due to the complete lack of organization and low pay.

    Advice to Management

    Get rid of PCS. It's your baby, sure, but it's not going to be successful if your own reps are pulling their hair out over it.


  11. Helpful (2)

    "Thinly disguised telemarketing job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - B2B Account Manager in Jefferson, GA
    Former Employee - B2B Account Manager in Jefferson, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Training sessions with IT vendors, gained industry knowledge, got free lunches/breakfast.
    Nice workplace, free gym, local management (in my location) sympathetic to employee needs when sick/needing time off (unpaid)

    Cons

    Essentially minimum wage +13% commission when off initial guarantee. You have to sell at such low margins (5% or less) to make sales that you absolutely cannot make the wage promised in the interviews. Most B2B sales employees make >30,000. Being responsible for EVERYTHING related to the sale (customer service, shipping, etc.) means that you're dealing with issues that eat your sales call time for no $.

    TigerDirect is only concerned with call numbers and they do not purchase call lists. New account managers are left to look up possible accounts from the internet or an internal list of former accounts, almost all of which are too small to be profitable.

     Unrealistic expectations for call times/numbers.

    Corporate HQ is in Miami, and if you aren't based there, with a few exceptions for good employees, you may as well not exist.

    The company values call numbers above servicing existing accounts, you literally cannot do anything but make cold calls during certain times of the day as opposed to handling your actual accounts.

    Tiger has a consumer website that often times offers lower prices and free shipping, try selling against that when they won't allow you to do the same thing.

    Takes weeks to get anything done outside of just a run of the mill sale.

    Advice to Management

    Decide if you want to be a consumer or B2B company, you can't be both. Support the remote offices more, right now if you aren't in Miami, you may as well not exist.