TigerDirect Canada Reviews | Glassdoor

TigerDirect Canada Reviews

Updated March 10, 2017
18 reviews

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TigerDirect Canada Chairman & CEO Richard Leeds
Richard Leeds
9 Ratings

18 Employee Reviews

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  1. "A place that only looks after the senior reps and is full of false hopes and miscnceptions"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Naperville, IL
    Former Employee - Sales in Naperville, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Loved the customers and the fellow co-workers. Hard work to develop the right relationships but it pays off in the end. Great place to learn. But...... I WOULD NOT RECOMEND this place to anyone.

    Cons

    Watch out!! It's all about the numbers baby! All your hard work bringing in new accounts is not appreciated if you don't have the numbers. There is only one thing they look at, numbers. When there are other values a sales rep brings to the table. Had over $1.1 million in sales YTD, but.... missed one too many pay periods. Watch for ever increasing quotas until you can't do it any more than BAM! Your out the door. Very inconsistent in the termination process. Many reps let go for under performance while a select few can miss their numbers constantly and still keep their job. Some reps receive multiple third warnings before the final,and still have their job. It's a "Throw them on the wall, and see who sticks" mentality. Except for the special reps. Absolutely zero coaching from the managers. And if you do create a nice account...poof. Its gone and a senior rep has it the next day.

    Advice to Management

    Be more consistent in the termination process. I thought rule was at least two warnings in a row before the final. i got one. I guess the coach can choose to only hand out the one than the final. hold the coaches just as accountable as you hold the reps. And stop giving out multiple third warnings. It creates false expectations for the other reps.


  2. "If you wanna join the Army"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - B2B Account Manager in Raleigh, NC
    Current Employee - B2B Account Manager in Raleigh, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Play on the internet for min. wage

    Cons

    Military style micro management. Hopefully you do not get placed on the team where sales manager thinks he is still in the army. Sales manager constantly looks over your shoulder and wonders why you are on the internet when in reality that is all there is to do. This job is basically a waste of time with poor pay. Time working is actually time looking for another job.

    Advice to Management

    Start over from scratch.


  3. "Another day in the life..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Raleigh, NC
    Current Employee - Account Manager in Raleigh, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    You get paid on time, albeit a poverty-level wage, even in NC. So far, I've been able to fly under the radar, getting my work done in about 5 hours, while spending other time focusing on professional develolpment opportunities and my job search.

    Cons

    Micromanagement. Lack of an effective CRM database. No lead-gen activity. "Old-school" smile and dial operation...not a clue about Web 2.0 marketing strategies, even email marketing.

    Advice to Management

    Totally re-engineer the business, by hiring an outside consultanting firm to bring in fresh unbiased ideas and do some benchmarking and gap-analysis. Oh wait, that would cost real $$$'s, you'll never do it. OK, then sell the place to a competitor like CDW, oh wait that means you'd all likely lose your jobs...that'd never work.


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  5. "Account Executive - Richmond Hill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Richmond Hill, ON (Canada)
    Former Employee - Account Executive in Richmond Hill, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - good people ( other account executives)
    - Great place to gain IT knowledge
    - Great place to meet all the vendors and to understand the way the business works

    Cons

    - Dinosaur management style.
    - office needs a complete renovation
    - training is a joke/ quotas are a joke/ management is a joke

    Advice to Management

    OVERHAUL the whole management in TigerDirect... a 15 year old kid can do a better job managing people and creating a positive work enviornment


  6. "very good start job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Etobicoke, ON (Canada)
    Former Employee - Sales Representative in Etobicoke, ON (Canada)
    Doesn't Recommend
    Positive Outlook

    I worked at TigerDirect Canada full-time (More than a year)

    Pros

    very good start job, good benefits

    Cons

    unreachable quota, stresy environment, unhealthy competitive enviroment

    Advice to Management

    .


  7. "account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Account Manager in Richmond Hill, ON (Canada)
    Current Employee - Corporate Account Manager in Richmond Hill, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TigerDirect Canada full-time (More than 8 years)

    Pros

    good people to work with, company is located near the major intersections. fill in the space

    Cons

    fill in the space, poor pay, poor management, poor benefits, poor inventory, poor support, no retail stores, website is a joke....

    Advice to Management

    fill in the space, try to change everything at once, but not welling to put in the resources, money, and time. you need to come up with a new plan to save this company


  8. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Toronto, ON (Canada)
    Current Employee - Sales Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TigerDirect Canada (More than a year)

    Pros

    The people were good there

    Cons

    everything else. Worst company to work for ever.

    Advice to Management

    too late


  9. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with, good experience to start.

    Cons

    No raises to pay, no incentive to stay.

    Advice to Management

    Get a better store manager. Cared more for his title and how the company looks than how he treated his employees.


  10. "I've been working at Tigerdirect for too long."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TigerDirect Canada full-time (More than 3 years)

    Pros

    The retail level is great. Staff is easy to get along with and most of the managers are easy to talk to.

    The hours are stable and depending on your job position, not too stressful.

    Overall this is a great place to gain entry level experience.

    Cons

    The company has very unrealistic goals for its sales staff. The CA or TD anti virus software that they push the staff to sell is unanimously acknowledged as the worst software in the market.

    The health benefits leave a lot to be desired.

    This company does not give raises. The person walking through the door for a new job will be making the same wage as a seasoned veteran who has been there nearly a decade.

    All in all, this company does not care about it's employees.

    Advice to Management

    To store managers, I'd say be on the hunt for a new job, because you're just as expendable as the seasonal staff that you hire.

    To the people running the show from Miami, give your employees an incentive to stay. It's not difficult.


  11. "I need a raise."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier
    Current Employee - Cashier
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TigerDirect Canada part-time (More than a year)

    Pros

    Very minimal responsibility.
    Coworkers are friendly.
    Flexible scheduling.

    Cons

    You make very little money as a cashier.
    Fighting to compete for warranty sales with sales associates.
    Return policy changes all the time.
    Unhappy customers when you charge them a restocking fee.
    New management/sales associates not properly trained and informing customers with the correct return policy.
    If your till is short you have to pay out of your own pocket or contact the customer to get them come back and pay the difference.
    The turn over is very high, every month it cycles through new staff.
    G tickets are ridiculous and a waste of paper as they get tossed out at the end of the day.

    Advice to Management

    Have a return policy that works for the store and makes the customer happy as well, and stick with it. Give bonuses or raises to the front end staff who have been there for more than a year. Stop wasting paper with G tickets, it makes the store look bad.


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