TigerDirect Canada Reviews | Glassdoor

TigerDirect Canada Reviews

Updated July 24, 2017
50 reviews

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2.0
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TigerDirect Canada Chairman & CEO Richard Leeds
Richard Leeds
20 Ratings

50 Employee Reviews

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Pros
  • Overall this is a great place to gain entry level experience (in 3 reviews)

  • Great place to meet all the vendors and to understand the way the business works (in 3 reviews)

Cons
  • It's hard to sell when you're miserable (in 2 reviews)

  • This job is basically a waste of time with poor pay (in 2 reviews)

More Pros and Cons

  1. "Another day in the life..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Raleigh, NC
    Current Employee - Account Manager in Raleigh, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    You get paid on time, albeit a poverty-level wage, even in NC. So far, I've been able to fly under the radar, getting my work done in about 5 hours, while spending other time focusing on professional develolpment opportunities and my job search.

    Cons

    Micromanagement. Lack of an effective CRM database. No lead-gen activity. "Old-school" smile and dial operation...not a clue about Web 2.0 marketing strategies, even email marketing.

    Advice to Management

    Totally re-engineer the business, by hiring an outside consultanting firm to bring in fresh unbiased ideas and do some benchmarking and gap-analysis. Oh wait, that would cost real $$$'s, you'll never do it. OK, then sell the place to a competitor like CDW, oh wait that means you'd all likely lose your jobs...that'd never work.


  2. "If you wanna join the Army"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - B2B Account Manager in Raleigh, NC
    Current Employee - B2B Account Manager in Raleigh, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Play on the internet for min. wage

    Cons

    Military style micro management. Hopefully you do not get placed on the team where sales manager thinks he is still in the army. Sales manager constantly looks over your shoulder and wonders why you are on the internet when in reality that is all there is to do. This job is basically a waste of time with poor pay. Time working is actually time looking for another job.

    Advice to Management

    Start over from scratch.

  3. "A place that only looks after the senior reps and is full of false hopes and miscnceptions"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Naperville, IL
    Former Employee - Sales in Naperville, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Loved the customers and the fellow co-workers. Hard work to develop the right relationships but it pays off in the end. Great place to learn. But...... I WOULD NOT RECOMEND this place to anyone.

    Cons

    Watch out!! It's all about the numbers baby! All your hard work bringing in new accounts is not appreciated if you don't have the numbers. There is only one thing they look at, numbers. When there are other values a sales rep brings to the table. Had over $1.1 million in sales YTD, but.... missed one too many pay periods. Watch for ever increasing quotas until you can't do it any more than BAM! Your out the door. Very inconsistent in the termination process. Many reps let go for under performance while a select few can miss their numbers constantly and still keep their job. Some reps receive multiple third warnings before the final,and still have their job. It's a "Throw them on the wall, and see who sticks" mentality. Except for the special reps. Absolutely zero coaching from the managers. And if you do create a nice account...poof. Its gone and a senior rep has it the next day.

    Advice to Management

    Be more consistent in the termination process. I thought rule was at least two warnings in a row before the final. i got one. I guess the coach can choose to only hand out the one than the final. hold the coaches just as accountable as you hold the reps. And stop giving out multiple third warnings. It creates false expectations for the other reps.


  4. "Not a Place That Breeds Long-Term Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you belong to the right team and ethnic group, career longevity is assured and/or the possibilities for promotion are sure to arrive.

    Cons

    Management pigeonholes employees (many have been doing pretty much the same work for 10 or more years). This eventually leads to redundant workdays. Sick days in themselves do not exist; one must use vacation days (i.e. 10 PTO days in total per year) instead. One starts to accrue these only after six months of probation (nine in some departments). Very cliquish employees. It is no wonder that so many people want to leave.

    Advice to Management

    Learn basic corporate organizational behavior. A positive workplace is one in which employees feel that they are appreciated and are part of a team. Begin by thanking those who have done good work. Start offering sick days. Even in the U.S., telling someone that a company does not offer separate sick days is cause for astonishment.


  5. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Nice bathrooms people don't wash hands

    Cons

    Lousy food people are mean


  6. Helpful (1)

    "A small company trying to make it big, but not knowing importance of their people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in London, ON (Canada)
    Former Employee - Store Manager in London, ON (Canada)
    Doesn't Recommend

    Pros

    It is a job
    It is in the technology field, and if you can last, you gain work experience
    Some of the people there are nice to work with

    Cons

    Employees are not valued
    The processes needed are not yet well-developed enough to implement their far reaching plans
    The environment is one of constant fear of being fired
    The economic downturn has resulted in reduced staff instead of changing the formula, causing poor customer satisfaction and frustrated employees

    Advice to Management

    Work for your people not against them. The employees are the heart of any business, and when so many are unhappy the customers will stop coming back


  7. Helpful (1)

    "Simply horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people I work with.
    When its dead I get to go home early.
    Go home early often.

    Cons

    Pay is bad, even take back certain spiffs when they make a mistake.
    Lie to customers about warranties.
    Treat management really bad so they are always ticked off.
    Tell you to help customers as little as possible then yell at you if the customer complains.
    Return policy is a joke

    Advice to Management

    Treat your employees like people, difficult to do a good job when you are always being told you will get fired.
    If you are going to make selling warranties and anti virus a must at least stand by the product, stop lying to your customers.
    Maybe if you treated your managers with more respect and support they would do more for you.

  8. "No respect for employees, abuse policies, constant turnover, unorganized, unprofessional corporate staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Toronto, ON (Canada)
    Current Employee - Sales Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TigerDirect Canada full-time (Less than a year)

    Pros

    Some co-employees were decent people, easy to get along with and all shared the same ideology as you. Employee discount was decent enough that you could supplement your income with employee purchases if you purchased the right things.

    Cons

    Sign a contract stating 40 hours but made to work 45. Not paid for breaks for management so essentianly you were scheduled for 50 hours a week and you were lucky if you had time for breaks. Morale of employees very low and everyone wants to leave the company from management to sales. Turnover is very high and no statutory holiday pay for management (they claim it is included in salary for management). During statutory holiday weeks, management still expected to be scheduled 50 hours and occasionally asked to perform tasks such as picking merchandise up from other stores (using their own vehicle and at their own gas expense), and come in on days off and take phone calls during that period. Management NOT allowed to have 2 consecutive days off. They must be split up during the week so you are forced into their culture.

    Advice to Management

    There are labour laws in Canada made to protect employees from companies such as this one.


  9. "potential to make money but horrible system"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at TigerDirect Canada part-time (Less than a year)

    Pros

    can make alot of money if your selling this only happens during winter season
    good employees to work with

    Cons

    your told to harass customers constantly bugging them if not you are in trouble
    sell sell sell square trade
    sometimes given unrealistic goals like sell $3000 in a 4 hour shift on a slow day
    G-tickets each sale you make you need to get customer name,address,number and email or else your commission does not count. Personally I find this way to evasive. I've had alot of my sales disqualified for this reason did not get all infomation then I got told i'm not performing well

    Advice to Management

    avoid micromanaging for every little thing rules for g-tickets are way to excessive


  10. Helpful (2)

    "Crooks from the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Etobicoke, ON (Canada)
    Current Employee - Sales Associate in Etobicoke, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TigerDirect Canada full-time (Less than a year)

    Pros

    None unless you are a crook and don't mind ripping off customers.

    Cons

    The whole place is riddled with crooks, this comes from the very top in Miami to all the managers. It seem if you get a Manager thats good and honest they don't last. Managers always talking about how the other store managers manipulate sales to make their goals. They suck up to upper management even though they hate them just to keep their job. They will throw anyone under the bus to save themselves. Take a look at the jobs always advertised, they cannot keep anyone. They do not care about the customer only how much junk you can sell them, and when it comes time to help they customer you are told not to until it escalates then you are the one in trouble. They change the rules every day so you really never know what your doing. Yesterday it was okay but today it's not. Morale sucks as you are always being threatend with your job even though they do not have the product advertised.

    Advice to Management

    You know where the problem lies, stop sweeping it under the rug and make changes to improve your company.


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