TigerDirect Canada Reviews | Glassdoor

TigerDirect Canada Reviews

Updated December 13, 2016
47 reviews

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47 Employee Reviews

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  1. "Short term needs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Mississauga, ON (Canada)
    Former Employee - Customer Service Advisor in Mississauga, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at TigerDirect Canada part-time (Less than a year)

    Pros

    decent for part time experience

    Cons

    there are no permanent employees except management. no benefits. too much pressure on selling extended warranties

    Advice to Management

    company closed


  2. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with, good experience to start.

    Cons

    No raises to pay, no incentive to stay.

    Advice to Management

    Get a better store manager. Cared more for his title and how the company looks than how he treated his employees.


  3. "Good People, Poorly Managed Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - A+ PC Technician
    Former Employee - A+ PC Technician

    I worked at TigerDirect Canada full-time (More than a year)

    Pros

    - Friendly work environment
    - Worked with some great, knowledgeable technicians
    - Good managers (at least where I worked)
    - Allowed me to schedule for more hours when I needed it

    Cons

    - Variety of products so no good alternatives for customers
    - Commission structure designed to push poorer quality products onto customers
    - Prices are always higher than the alternatives

    Advice to Management

    Advice too little too late: work with product manager to get products people actually want on the shelves/website and do something about Canadian supply chain so that prices can actually compete in Canada.


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  5. "Company failed itself"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TigerDirect Canada full-time

    Pros

    colleagues are usually good to work with. working in the office are much better conditions than brick stores.

    Cons

    Upper management are snobs, look down at you, and act like they know everything when really half the things they suggest to be implemented are idiotic. They're determined to slash front end sales teams ability to make commission and adding weak bonuses (that were hardly paid out), while telling them to work harder which they're under some impression that it will motivate them more. They failed the company and because of it the brick stores closed down. Their marketing team was held back, their analyst teams were ignored.

    Advice to Management

    listen to those under you, they're your foundation and the ones holding the structure of the company up.


  6. "Experts in Micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Account Manager in Etobicoke, ON (Canada)
    Former Employee - Corporate Account Manager in Etobicoke, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TigerDirect Canada full-time (More than a year)

    Pros

    Basic salary is reasonable for a call center
    Health Plan including dental and vision
    Casual office attire

    Cons

    You will be micromanaged constantly and calls will be monitored.
    You are only as good as your current pay period so don't think that your past good work counts for anything.
    Training only in the first week and then when vendors visit but technical knowledge is up to employee
    Commissions are low and not much flexibility with pricing.
    Every transaction is tedious because systems are not integrated.
    Employee "discounts" are only available on specific days and not on items shipped from US to Canada.

    Advice to Management

    Integrate computer systems to make it easier for agents instead of making it easier to micromanage.
    Pretend to care about employees rather than assuming that they're lying when they call in sick.


  7. "Good Learning Experience not for a long term position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Account Manager in Toronto, ON (Canada)
    Former Employee - Corporate Account Manager in Toronto, ON (Canada)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TigerDirect Canada full-time (More than a year)

    Pros

    Good work life Balance - You're in and out right on time
    Great way to learn about the industry and get your feet wet
    Decent base - uncapped potential to earn over 100k

    Cons

    Heavy on the quotas and sales
    Little to no respect of the employee - my coach only cared about my numbers

    Advice to Management

    Show some respect and value your employees
    We are people too


  8. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Account Manager in Toronto, ON (Canada)
    Current Employee - Corporate Account Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TigerDirect Canada full-time (Less than a year)

    Pros

    very Good commission structure and bonus. employee purchasing.

    Cons

    low base. ever growing quotas.

    Advice to Management

    keep up the good work


  9. "Meh."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond Hill, ON (Canada)
    Former Employee - Anonymous Employee in Richmond Hill, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TigerDirect Canada full-time (More than 5 years)

    Pros

    The staff (Corp Sales, Admin, CS, etc) are excellent to work with. People generally have a very positive attitude and work very hard.
    In recent years an attempt has been made to eliminate the internal corruption that has plagued the company. That has helped improve the overall morale of the organization in the last 5 years and improved employee treatment.

    Cons

    As an unwritten policy there is absolutely no promotion from within. New jobs are not posted for internal staff to see. HR actively seeks to hire from outside and keep new openings/jobs quiet until the role is filled.
     The upper management do not see employees as valuable assets, but rather as liabilities.
    Aside from Corporate sales, reviews are few and far between. Raises are non-existant. Salaries are low.

    Advice to Management

    Wake up and use the staff that you have to full advantage. Grow your employees.


  10. "Great at the start, Horrible when management changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - A+ PC Technician in Mississauga, ON (Canada)
    Former Employee - A+ PC Technician in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TigerDirect Canada part-time (More than a year)

    Pros

    -Great sales and associates to work with.
    -Hours are variable depending on position

    Cons

    -Management tends to have it's own agenda.
    -Company tries to make everyone have sales goals, even if you were hired without them.
    -Can be fired for the smallest thing(they will find others or a way of making it work to their advantage).

    Advice to Management

    Don't be sheep. TD is not the end all for the company.
    Get some morals. Selling product to the customers with false ideas is wrong. Total Defense is a horrible product, yet you make people lie to customers so they will buy it.

    Pay more attention to your tech section. Either you want technicians or sales people.


  11. "I've been working at Tigerdirect for too long."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TigerDirect Canada full-time (More than 3 years)

    Pros

    The retail level is great. Staff is easy to get along with and most of the managers are easy to talk to.

    The hours are stable and depending on your job position, not too stressful.

    Overall this is a great place to gain entry level experience.

    Cons

    The company has very unrealistic goals for its sales staff. The CA or TD anti virus software that they push the staff to sell is unanimously acknowledged as the worst software in the market.

    The health benefits leave a lot to be desired.

    This company does not give raises. The person walking through the door for a new job will be making the same wage as a seasoned veteran who has been there nearly a decade.

    All in all, this company does not care about it's employees.

    Advice to Management

    To store managers, I'd say be on the hunt for a new job, because you're just as expendable as the seasonal staff that you hire.

    To the people running the show from Miami, give your employees an incentive to stay. It's not difficult.



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