TigerDirect Canada Reviews | Glassdoor

TigerDirect Canada Reviews

Updated July 24, 2017
50 reviews

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Pros
  • Overall this is a great place to gain entry level experience (in 3 reviews)

  • Great place to meet all the vendors and to understand the way the business works (in 3 reviews)

Cons
  • It's hard to sell when you're miserable (in 2 reviews)

  • This job is basically a waste of time with poor pay (in 2 reviews)

More Pros and Cons

  1. "they was sold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook

    I worked at TigerDirect Canada full-time (Less than a year)

    Pros

    good for beginners in sales

    Cons

    they was sold to PCM (USA)


  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - A+ PC Technician in Mississauga, ON (Canada)
    Former Employee - A+ PC Technician in Mississauga, ON (Canada)
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Friendly people, fun place to work, keeps busy

    Cons

    Horrible management, terrible inventory, unclean area

    Advice to Management

    Don't call yourself a manager if you don't know how to act like one.

  3. "Retail is dying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good epp discounts, chill co-workers

    Cons

    unsupportive management with very little technical knowlege


  4. "Short term needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Mississauga, ON (Canada)
    Former Employee - Customer Service Advisor in Mississauga, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at TigerDirect Canada part-time (Less than a year)

    Pros

    decent for part time experience

    Cons

    there are no permanent employees except management. no benefits. too much pressure on selling extended warranties

    Advice to Management

    company closed


  5. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Former Employee - Anonymous Employee in Markham, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with, good experience to start.

    Cons

    No raises to pay, no incentive to stay.

    Advice to Management

    Get a better store manager. Cared more for his title and how the company looks than how he treated his employees.


  6. "Good People, Poorly Managed Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - A+ PC Technician
    Former Employee - A+ PC Technician

    I worked at TigerDirect Canada full-time (More than a year)

    Pros

    - Friendly work environment
    - Worked with some great, knowledgeable technicians
    - Good managers (at least where I worked)
    - Allowed me to schedule for more hours when I needed it

    Cons

    - Variety of products so no good alternatives for customers
    - Commission structure designed to push poorer quality products onto customers
    - Prices are always higher than the alternatives

    Advice to Management

    Advice too little too late: work with product manager to get products people actually want on the shelves/website and do something about Canadian supply chain so that prices can actually compete in Canada.


  7. "Company failed itself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TigerDirect Canada full-time

    Pros

    colleagues are usually good to work with. working in the office are much better conditions than brick stores.

    Cons

    Upper management are snobs, look down at you, and act like they know everything when really half the things they suggest to be implemented are idiotic. They're determined to slash front end sales teams ability to make commission and adding weak bonuses (that were hardly paid out), while telling them to work harder which they're under some impression that it will motivate them more. They failed the company and because of it the brick stores closed down. Their marketing team was held back, their analyst teams were ignored.

    Advice to Management

    listen to those under you, they're your foundation and the ones holding the structure of the company up.

  8. "Experts in Micromanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Account Manager in Etobicoke, ON (Canada)
    Former Employee - Corporate Account Manager in Etobicoke, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TigerDirect Canada full-time (More than a year)

    Pros

    Basic salary is reasonable for a call center
    Health Plan including dental and vision
    Casual office attire

    Cons

    You will be micromanaged constantly and calls will be monitored.
    You are only as good as your current pay period so don't think that your past good work counts for anything.
    Training only in the first week and then when vendors visit but technical knowledge is up to employee
    Commissions are low and not much flexibility with pricing.
    Every transaction is tedious because systems are not integrated.
    Employee "discounts" are only available on specific days and not on items shipped from US to Canada.

    Advice to Management

    Integrate computer systems to make it easier for agents instead of making it easier to micromanage.
    Pretend to care about employees rather than assuming that they're lying when they call in sick.


  9. "Good Learning Experience not for a long term position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Account Manager in Toronto, ON (Canada)
    Former Employee - Corporate Account Manager in Toronto, ON (Canada)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TigerDirect Canada full-time (More than a year)

    Pros

    Good work life Balance - You're in and out right on time
    Great way to learn about the industry and get your feet wet
    Decent base - uncapped potential to earn over 100k

    Cons

    Heavy on the quotas and sales
    Little to no respect of the employee - my coach only cared about my numbers

    Advice to Management

    Show some respect and value your employees
    We are people too


  10. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Account Manager in Toronto, ON (Canada)
    Current Employee - Corporate Account Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TigerDirect Canada full-time (Less than a year)

    Pros

    very Good commission structure and bonus. employee purchasing.

    Cons

    low base. ever growing quotas.

    Advice to Management

    keep up the good work


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