Tim Hortons Reviews | Glassdoor

Tim Hortons Reviews

Updated April 27, 2017
1,463 reviews

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Full-time Part-time

1,463 Employee Reviews

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Pros
  • Offer flexible hours for those whom need family time as well as school classes (in 115 reviews)

  • Time off when ever you want it, flexible schedule, fast paced (in 109 reviews)

Cons
  • Hard to make more than minimum wage (in 70 reviews)

  • Extremely fast paced during rush hour, small working area for many employees may make you feel claustrophobic (in 47 reviews)

More Pros and Cons

  1. "Second Shift Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Vandalia, OH
    Former Employee - Shift Supervisor in Vandalia, OH
    Doesn't Recommend

    I worked at Tim Hortons (More than a year)

    Pros

    As a supervisor, you get free food.

    Cons

    The manager was horrible. No matter how great the store looked, he would find something to complain about. He once yelled at me because my black restaurant shoes had some details on them that weren't black. He treats all employees like absolute dirt. You barely make more as a supervisor than those you are supervising, the only real difference (other than free food) is that the manager doesn't waste his time yelling at anyone except the supervisors.

    Prepare to deal with rude and condescending customers.

    Advice to Management

    Get a job where you don't have to interact with people, because you lack basic human empathy and understanding.


  2. "Nice Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Store Front Team Member in Warren, PA
    Former Employee - Store Front Team Member in Warren, PA

    I worked at Tim Hortons part-time (More than a year)

    Pros

    In my opinion, Tim Horton's offered a comfortable work atmosphere. I felt comfortable at work and the atmosphere also was generally positive. The company also offered fairly flexible scheduling.

    Cons

    Although the scheduling was fairly flexible, on the days when I could not work it was very difficult to find someone to cover my shift or change shifts with me. Also, I worked here for nearly two years and never received a salary raise.

    Advice to Management

    Reward seasoned employees and motivate new ones by offering salary raises. This would boost team morale and encourage employees to work hard to remain with the company.


  3. "busy in the mornings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Wyoming, MI
    Former Employee - Crew Member in Wyoming, MI
    Approves of CEO

    I worked at Tim Hortons part-time (Less than a year)

    Pros

    I worked most mornings and it was always pretty busy, I liked the fast pace though, it always kept me busy, whether it was taking orders at front counter or drive thru, or preparing drinks drinks. Team work is pretty important here.

    Cons

    sometimes there wasn't enough staff, or sometimes employees would scatter back and forth between front counter and drive thru, making it a little bit confusing.


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  5. "Great people, but value bottom more than employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Hilliard, OH
    Current Employee - Shift Supervisor in Hilliard, OH
    Doesn't Recommend
    Neutral Outlook

    I have been working at Tim Hortons full-time (More than 3 years)

    Pros

    The people are fantastic!
    There's a great satisfaction in helping people.
    You get to know the regulars that come in and develop friendly relationships.
    The scholarship program for college students is fantastic.
    Free food is a plus.

    Cons

    Schedule varies from week to week.
    Shifts often run with few people then ideal.

    Advice to Management

    Give your employees incentives! They're working for lower wages and under stress of meeting your goals. Somewhere along the line the employee's experience got lost in the quest for the bottom line.


  6. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Allendale, MI
    Current Employee - Project Manager in Allendale, MI
    Recommends
    Neutral Outlook

    I have been working at Tim Hortons part-time (More than 5 years)

    Pros

    Early mornings so you get you get out at reasonably early times.
    Free coffee!
    Simple tasks.

    Cons

    Early mornings if you're not a morning person.
    Being franchised, each store owner can manage based on however system they like.
    Meaning, these experiences will always be difference based on who is running the place. My store owner is super relaxed and I know several are not.

    Advice to Management

    Keep your team happy and your store owner happier!


  7. "Kind of like reading a book. I hate books"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Pickerington, OH
    Current Employee - Shift Supervisor in Pickerington, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Tim Hortons full-time (More than a year)

    Pros

    There's tons of over time if you can actually handle the horrible environment.

    Cons

    The pay is horrible. The place is run by a couple orangutans


  8. "The systems need to change."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Buffalo, NY
    Current Employee - Supervisor in Buffalo, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Tim Hortons full-time (More than a year)

    Pros

    Most of the worker there are great. Easily communicate with them. Sometimes you may get unreasonable customers, but most customers are very friendly and even give good tips.

    Cons

    There are certain people should get fired but didn't. And certain people that shouldn't get fired but did. Manager did try to correct things, but it's a always at the wrong timing.

    Advice to Management

    Listen carefully and take more inputs. You have more than one supervisors active at a time. Get their inputs too before made any decisions.


  9. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff in Hartland, MI
    Current Employee - Staff in Hartland, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Tim Hortons part-time (More than a year)

    Pros

    Great co-workers and Managers
    Flexible Hours
    Easy work
    Easier than other fast food to get to know customers/regulars and have a relationship with them.

    Cons

    Poorly Managed
    Understaffed
    Corporate is strict and can't stick to a business plan to save their life.

    Advice to Management

    Let some crew take some tasks so you're not so bogged down.


  10. "Overall good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Canandaigua, NY
    Former Employee - Crew Member in Canandaigua, NY
    Recommends
    Positive Outlook

    Pros

    The interview process was very basic and easy and i was able to start right away. If your looking for a part time gap job, this is really a great, friendly place to work.

    Cons

    Very early hours if you're not a morning person, but there were also late shifts available which was nice.


  11. "Supervisor for 2 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Buffalo, NY
    Former Employee - Supervisor in Buffalo, NY
    Doesn't Recommend

    I worked at Tim Hortons (More than a year)

    Pros

    Excellent team work from the younger staff members, as long as they were well trained.

    Cons

    Upper management pays no attention to second shift (2-10), and supervisors on that shift tend to bend the rules to benefit themselves.
    There is no team members that were taught to train new hires, therefore there is a lack of consistency during training. This leads to a large turn over, and lack of a team environment.

    Advice to Management

    Management should be required to work at least one night or closing shift a week. This would allow them to understand the pace and the responsibilities they have placed on their team members during these shifts.
    Supervisors should be over 18 years old, and have worked and trained with management before receiving a promotion.


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