Tim Hortons Reviews | Glassdoor

Tim Hortons Reviews

Updated October 20, 2017
1,713 reviews

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1,713 Employee Reviews

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Pros
Cons
  • They start off minimum wage even with experience (in 79 reviews)

  • Sometimes you might deal with really rude customers but you'll get over it eventually (in 58 reviews)

More Pros and Cons

  1. "Store Manager"

    StarStarStarStarStar
    Current Employee - Store Manager in Howell, MI
    Current Employee - Store Manager in Howell, MI

    I have been working at Tim Hortons full-time (More than 5 years)

    Pros

    Great working environment with study base guests.

    Cons

    No down side to my knowledge.


  2. "Nice jumping off point"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Team Member in Buffalo, NY
    Former Employee - Team Member in Buffalo, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons part-time

    Pros

    Entry level position, so often my co-workers were very unprofessional or not able to take the work seriously.

    Cons

    Great place to start. This was my first job and the training and learning process was perfect for that. Free coffee or tea during shift and great team discount on other things.

  3. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Front/Cashier/Baker/Inventory in Buffalo, NY
    Former Employee - Store Front/Cashier/Baker/Inventory in Buffalo, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time (More than a year)

    Pros

    Discounts , fast paced , always busy, shifts are easy to predict, breaks are 15 mins, never get bored while working there.

    Cons

    Co workers are nasty to each other sometimes , boss doesn't listen to employees , customers are rude most of the times.


  4. "Alwaysfresh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons full-time (More than 10 years)

    Pros

    Fun stay busy, day flies by

    Cons

    Not always enough time and or staff to complete everyhing needed.


  5. "Terrible place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tim Hortons part-time

    Pros

    Free drinks, and no one cares if you steal food while working. (Only unless you're the boss)
    Manageable hours.
    Paid training.

    Cons

    Low pay, fast-paced, rude customers, violations of basic health factors for hospitality. Someone found a used condom in the boss's office.

    Advice to Management

    Learn to stop being rude to customers and giving attitude. You want a better position to be respected instead of this place? Get a degree.


  6. "A Terrible Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Baker in Getzville, NY
    Former Employee - Night Baker in Getzville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tim Hortons (More than a year)

    Pros

    Certain franchise locations will allow you to enjoy the coffee and food for free or at a discounted price. Flexible hours sometimes, if you aren't working at an understaffed location.

    Cons

    Working at a gas station location only pays for a single employee to work at night and the work load given to that one person is ridiculous. Donuts, bagels, breakfast foods have to be prepared before 4 am, while still catering to customers. The location doesn't take into consideration the customer traffic for people at night.

    Advice to Management

    DO SOMETHING. Tim Hortons needs more staff working at night and doing the day. You can't expect your employees to work for 6 hours straight at racing pit stop speeds. That's insane.


  7. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Baker in Dearborn, MI
    Former Employee - Baker in Dearborn, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tim Hortons part-time (More than a year)

    Pros

    Hours were convenient and a great for students who work.

    Cons

    Management has no clue what they are doing and some workers are treated unfairly. Also severely under staffed.

    Advice to Management

    Make sure your supervisors know how to do their job and hire a proper amount of employees.

  8. "Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Easy work, great product, early closing times so no super late hours, fun type of food work, decent pay.

    Cons

    Training is poor, long hours, some stores are uber bad.

    Advice to Management

    Get a new training team, be tougher with all employees, slow down on development.


  9. "Under-Developed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Fort Wayne, IN
    Former Employee - Shift Leader in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tim Hortons full-time (More than a year)

    Pros

    Everybody got free drinks, but only shift leads and management got free food. Other staff got 50% off food.

    Cons

    Hours went from being very flexible to none at all. Corporate only cares about speed of service.

    Advice to Management

    Listen to what the employees are saying they need. Grow a pair and take it to corporate for your store.


  10. "Team Member/Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time

    Pros

    Easy to get started, discounts on drinks and food.

    Cons

    They will ask you to work doubles and they dont give you much of an option otherwise.

    Advice to Management

    -Work with the employees more


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