Tim Hortons Reviews | Glassdoor

Tim Hortons Reviews

Updated May 21, 2017
1,499 reviews

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Full-time Part-time

1,499 Employee Reviews

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Pros
  • Good management flexible hours benefits (in 116 reviews)

  • Working in a fast paced environment with a lot of different interesting people (in 110 reviews)

Cons
  • minimum wage and bad co-workers (in 73 reviews)

  • Fast paced, must think and act on your feet at all times (in 51 reviews)

More Pros and Cons

  1. "Good work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Bangor, ME
    Former Employee - Supervisor in Bangor, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great opportunity to learn a leadership role, Great place to meet new people, Great way to learn customer service.

    Cons

    The work was monotonous, Sometimes employees don't get treated very nicely, You leave tired, It still isn't enough pay.

    Advice to Management

    Don't micromanage quite so much, and make sure your employees feel cared about and are taken care of.


  2. "Worst job I've ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tim Hortons - Store Front/Baker in Fort Wayne, IN
    Former Employee - Tim Hortons - Store Front/Baker in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time

    Pros

    The exercise is nice. I didn't have to work out because I would get 20,000 steps a day working here.

    Cons

    The pay
    Not having time to pee
    Not feeling appreciated
    The drama/gossip
    The hours

    Advice to Management

    Be honest, don't take advantage of your employees. If you hire someone to be a manager, train them to be one! Don't wait 3 months while paying minimum wage and waste their time! Horrible!


  3. "crew member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Kentwood, MI
    Current Employee - Crew Member in Kentwood, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Tim Hortons part-time (More than a year)

    Pros

    Once you get the hang of things its easy. Fast pace, seldom boring.

    Cons

    Start highschool employees off at the bare minimum, because they can. Very rarely give raises, no benefits other than half off discount.

    Advice to Management

    mabye have more of a competitive pay and give raises


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  5. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Mount Pleasant, MI
    Current Employee - Supervisor in Mount Pleasant, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tim Hortons full-time (Less than a year)

    Pros

    The co-workers honestly made the experience bearable. Otherwise, it would have been miserable. The job is simple, easy to pick up. If you need a job in high school, it is a good enough option.

    Cons

    The owner was a huge reason for most of us hating the job. She would come in and freak out about random things and often contradicted herself. Owner was also extremely cheap and only gives supervisors a 25 cent raise from minimum. Was not worth the raise. The customers were extremely rude as well, and many were on the uneducated and rude side which made things interesting.

    Advice to Management

    Well, management was bad at first mostly due to an over involved and rude owner. The owner regularly came in and treat employees poorly.


  6. "Do not get a job here !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Baker in Buffalo, NY
    Former Employee - Baker in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good atmosphere, good food and drinks

    Cons

    Rude, learn half on your own

    Advice to Management

    Introduce yourself as the owner if you are the actual owner, some new employees don't know who you are yet. Go about firing someone better. Simply be a nicer person.


  7. "A very fast paced and stressful working environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Buffalo, NY
    Current Employee - Supervisor in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tim Hortons part-time (More than 3 years)

    Pros

    I love the people, the customers, and the environment. If you can handle the rush, you'll love it. Working in the morning also allows you to have the rest of the day for yourself which is very nice.

    Cons

    You will smell like a burnt cup of coffee. Speed is obviously pushed because of the fast food industry and can be a little frustrating.

    Advice to Management

    Communication, and a positive attitude.


  8. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Assistant in Temecula, CA
    Current Employee - Office Assistant in Temecula, CA
    Recommends
    Positive Outlook

    I have been working at Tim Hortons full-time (More than a year)

    Pros

    best place to work in a team

    Cons

    when people don't show up on time .

    Advice to Management

    learning new things.


  9. "No, just no"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Macomb, MI
    Current Employee - Shift Supervisor in Macomb, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tim Hortons full-time (More than a year)

    Pros

    Most coworkers are amazing people, its usually the only thing to look forward to in a day here

    Cons

    Management is essentially nonexistant
    Money gets taken out for a break that is not given
    Can never seem to do good enough
    They ignore just about every labor law
    Customers seem to think that we are robots
    Don't expect to know when your schedule until the day before
    Corporate changes their mind on how products should be made weekly and lack of communication leads to unhappy employees and customers

    Advice to Management

    Value your employees, their time, and honor that in their paychecks by not cheating them out of money.


  10. "Director Level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time (More than 10 years)

    Pros

    Great group of hard working employees who believed in the company and everything it stood for.

    Cons

    It was purchased by another company and things changed very quickly.

    Advice to Management

    Treat people fairly and communicate and they will do their best and be proud to work there


  11. "Not Too Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Fort Gratiot, MI
    Former Employee - Team Member in Fort Gratiot, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tim Hortons part-time (Less than a year)

    Pros

    Great customers, great management/ownership, and the best coffee.

    Cons

    Supervisors were way too young, unmotivated, and unprofessional. There is a difference between being a leader, and a boss.

    Advice to Management

    Hire supervisors that are older than 18 or 19.


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