Timberland Reviews | Glassdoor

Timberland Reviews

Updated May 18, 2017
103 reviews

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3.5
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Timberland Vice President, VF Corporation and Group President, Outdoor & Action Sports Americas Steve Rendle
Steve Rendle
27 Ratings

103 Employee Reviews

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Pros
Cons
  • Low pay, had to deal with some unsavoury people, many colleagues went on smoking breaks regularly (in 5 reviews)

  • Poor management with no experience (in 4 reviews)

More Pros and Cons

  1. "Bittersweet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Specialist in Stratham, NH
    Former Employee - Senior Customer Service Specialist in Stratham, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Timberland full-time (More than 10 years)

    Pros

    Great product, benefits, awesome co-workers, many great experiences.

    Cons

    Due to sale of company much downsizing and policy changes that has impacted the overall culture.

    Advice to Management

    Stop looking at the dollar value and look to the value of the employees. The longevity of the employees should prove that they are what made the company what it is today. It was more than the dollars that made us stay for the length of time but the desire to build the brand. We really cared.


  2. "At That Location, There where"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Payed every week
    fun environment

    Cons

    Mangers Suck
    more hours needed

    Advice to Management

    Keep Family problems out of the work place


  3. "I giant waste of time and effort."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Timberland full-time (More than 5 years)

    Pros

    The people, the people absolutely made it for me, they became a second family to me. To be honest these wonderful (but crazy people who have stayed there so long) are the only reason I have been able to stand it there for so long. I hope they escape someday...

    Cons

    Minimum wage for an often tiresome, chaotic and stressful working environment/job. (Either first or second best money making store in Europe often consistently).
    Consistently asked for more for less or nothing at all.
    Management could be disorganized/lazy/moronic in their decision making and often on the shop floor for no more than 45 minutes max in a full day.
    Ever since VF have owned the company it has gone downhill: Less holiday time, discount is now only 20% and there are no signs of considering the ones who are actually making the money lower down the food chain.
    Promises of change never kept.

    Advice to Management

    To the ones who worked at my store, listen to the sales assistants they are the most involved in the moneymaking aspects of the business and communication needs to desperately improve. Don't make promises you cannot keep. E.g pay rises and opportunities for positions and development.

    To the management above them who I consider the biggest set of monkeys I have ever heard about and have unfortunately met, you need to come down off of your high horses, work in one of the busiest stores in Europe and seriously ask yourselves: would I ever do this for minimum wage for 40 hours a week? As far as I know they only care for the digits they get emailed at the end of the day for how well we had done compared to how many customers had entered the store. I trully hope I never have to involve myself in such a stingy non-cooperative company such as VF again.

    The Swartz family should never have handed their brand over to that addled bohemoth I know as VF.

    There is a good chance no one from head office or anyone in management under Timberland will read this, but for god sake you've got to listen to the people you work with and strive for change, otherwise people are simply not going to work for you or want to work for you. Please change for the better.


  4. "Sales Assistant/Keyholder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Doncaster, England (UK)
    Former Employee - Sales Associate in Doncaster, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Timberland full-time (Less than a year)

    Pros

    Good established brand with good initial training

    Cons

    My store (now closed) was a franchise so it was run differently to a typical Timberland store which did not work in it's favour nor do the brand any justice.

    Many employment laws were broken including rules relating to working conditions/working hours.
    Managers attitude toward customer service was nonexistent (Sometimes escalated to swearing at customers if they had a complaint) probably due to the managers only having experience working within individual retailers,
    Had no concrete policies in place regarding returns/refunds/etc,
    Managers told us to offer an ordering service to customers when no specific ordering system was in place which meant that customers were waiting for weeks for items which actually only came in by chance,
    Our till was broken for weeks so we had to supply paper receipts which were invalid at other stores so customers weren't able to return items elsewhere,
    Due to a broken till system we also had to use a calculator to work out total amounts/discounts etc which left massive opportunity for mistakes which often happened,
    Managers told us during the Christmas period that refunds/exchanges were available up until the 10th Jan then went back on their word so we had to refuse refunds/exchanges to customers we had previously confirmed that this was perfectly fine which resulted in many irate customers and further complaints.

    Advice to Management

    Don't open a franchise for a brand that you aren't ready for. Horrific experience but working within a store that is ran properly would probably have made it much better.


  5. "Pays less, work double, zero growth, management rotten till the core."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fashion Consultant in Pune (India)
    Former Employee - Fashion Consultant in Pune (India)
    Doesn't Recommend
    Negative Outlook

    I worked at Timberland full-time (More than a year)

    Pros

    Weekday offs(If u like it)

    Cons

    Management is rotten till the core, zero work-life balance, no planning ahead or scheduling of shifts, offs,leaves etc. causing disruptive work-life balance.Very favouring or partial behaviour of first and second level management.
    Management is self-centered, employee's benefits put last on the priority list!
    Very low yearly appraisal, no promotion, make you work total of 54 hours per week (6 days) with 1 week off-I personally think it's ILLEGAL!
    Labour law violation-hope they look into it & take some strict action!

    Advice to Management

    All the good employees have left & still will be leaving, major change needed in the low level management, high level manage should look into the actual situation of staff, personally, should not only focus on sales and target, but also the difficulties & burden faced by the lower level employees.


  6. "Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Villa Anacaona (Dominican Republic)
    Current Employee - Anonymous Employee in Villa Anacaona (Dominican Republic)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Timberland full-time (More than 3 years)

    Pros

    Very good learning environment

    Cons

    Underpaid jobs, overwork, bad working environment


  7. "disappointing, so much hard work and commitment not paid back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Manager in London, England (UK)
    Former Employee - Development Manager in London, England (UK)
    Neutral Outlook
    No opinion of CEO

    I worked at Timberland full-time (More than 3 years)

    Pros

    people, employees are all young, friendly and hard workers. office located in central london. company belongs to big corporation who can offer high salary and benefit

    Cons

    company has no clue where to go . management is extremely bad. a bounch of brown nosers with no guts

    Advice to Management

    make up your minds guys!


  8. "2016-17 review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None - used to be great employer but lately has gone deep down the drain.

    Cons

    Poor management with no experience
    The management team is a gang full of friends and family that do absolutely nothing and cover each other's backs for failures
    Quality of products is very poor for a brand that was known for its durability
    They treat staff like s.... (1920 workhouse)

    Advice to Management

    Go back to drawing board. the brand is getting worse each day


  9. Helpful (3)

    "Four years experience with Timberland, read my review!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Woodbury, NY
    Former Employee - Sales Associate in Woodbury, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great discount. You are taught everything and it is an easy job to start at. After about two weeks, I knew exactly what I had to do every time. A lot of regular customers so sometimes they begin to recognize you, feels good belonging. Also the fellow sales associates are very cool, made some life long friends working at the company. Casual and relaxed dress code, for stock you can even wear sweats/basketball shorts. I never needed to use them so im not exactly sure, but my fellow employees told me the benefits were great for part timers. Very easy to get requested time off. Very environmentally friendly.

    Cons

    I am not a fan of the company and would not recommend working with them. Was an employee for four years straight at two different locations and never got a promotion. Raises are one time a year, and if you get $0.20, that is very good. I remember people getting as low as $0.08, basically a slap in the face more than a reward. Basically, the stores have very poor management. The managers are very lazy and abuse their title. They will be doing nothing, and still ask the associate to go get a shoe or do some other very simple task they could easily do. Also, some stores do not allow their part time employees to handle cash at the register. This was also a slap in the face to me, for as a 20 year old college student who had been employed for years at the time, I felt i was more than qualified to handle cash. However, I was not. This also gave managers another excuse to be lazy as one would stay at the register at all times. Even if there were no customers, a manager would continue to sit at the register just doing nothing. Also, there was one security guard. When he would take an hour lunch, someone would have to stand at the front to greet and watch for theft in that area. More times than half, a manager would take this position. If only management can handle cash, and must supervise and MANAGE the store, why would they bound themselves to just the guard's spot in the front? Because they were very lazy. These are just two examples, but basically the managers were very lazy and would ask every employee to do even the smallest task (a 30 second task sometimes) before doing it themselves. Also, there is no room for growth as bad as the management was. I was an employee for two years, then transferred and was an employee for one year. While employed, a manager quit. I was very trusted and respected, and was basically running the stock room. It was q4 and we were short a manager, yet i NOR anyone else was promoted. Instead, the head manager decided to work the entire q4 short one manager, sometimes scheduling other mangers for open-close shifts right off the bat, and then hired a completely new manager from outside after q4. The list goes on and on, but as you can see, very poor management. Also, the stock room was often neglected. After a while I was basically the "stock lead". On my days off, nobody would work the stock room. The shipment would literally sit there untouched. Instead of having another person process it, it just waited till my next shift. So another con is the stock room is often very annoyed, and if you are responsible for stock the work load gets very heavy and you are still nott given assistance. Yet, although they knew I had 3 days of stock work to do sometimes, they would schedule me for short shifts like 11-4. So i would have to do 3 days work in half of a shift. Another flaw, lack of hours. During q4 you can get all the hours you want. After that, not a chance. The maximum amount of hours you will receive a week is 25, and thats usually the best employee or two as most part timers get 12-20. Some as low as less than 10 consistently. No raises, no growth, very poor management, and a large lack of hours. Strongly recommend finding employment elsewhere unless you are in high school and this is your first job as it is fun at first until you realize you deserve more.

    Advice to Management

    Stop being lazy. You guys are managers - lead by example and show us how its done. Do not use your title to be able to stand around and have the employees be your minions. Also, give some people a chance. Ive seen people work at stores literally from OPENING DAY for two years straight and get nothing but a twenty cent raise. Ive also seen people work this same amount of time and get beat to a management position by someone never employed by timberland. Basically, management has to start actually doing their job and using common sense.


  10. "Friendly co-workes balanced out an unfair boss. Overall the store was a pain. Wasn't paid enough to deal with it all."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Timberland part-time

    Pros

    Co-workers were always friendly and helpful. Really good floor vibe.

    Cons

    My boss was absolutely horrible, not paid enough, obsessive organizing of shoe racks and clothing racks.

    Advice to Management

    Hire, or promote more professional floor and store managers.


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