Time Warner Cable Media Reviews | Glassdoor

Time Warner Cable Media Reviews

Updated January 25, 2017
86 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Glenn Britt
29 Ratings

86 Employee Reviews

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Pros
  • Great benefits and decent salary (in 17 reviews)

  • Great people, good work/life balance (in 7 reviews)

Cons
  • Some of the upper management wasn't very good for a time (in 5 reviews)

  • Senior management does not have a clue what actually happens in the field (in 3 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cypress, CA
    Former Employee - Account Manager in Cypress, CA
    Recommends
    Positive Outlook

    I worked at Time Warner Cable Media full-time (More than 3 years)

    Pros

    Was able to grow within company and be acknowledged by my work I had done.

    Cons

    No more trip incentives quarterly

    Advice to Management

    Bring back trip incentives


  2. "Well compensated and treated fairly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Time Warner Cable Media full-time (More than 3 years)

    Pros

    Generous salary and benefits, profit sharing, pension

    Cons

    Post merger, compensation will change. Lots of uncertainty right now


  3. "Not what it seems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Weekends off and thats it

    Cons

    Long days and nights, no lunch breaks every day, no support, not a great work life balance, awful compensation for what you do


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Sales Coordinator in Erie, PA
    Former Employee - Sales/Sales Coordinator in Erie, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable Media (More than 8 years)

    Pros

    The best thing about this company is the benefits

    Cons

    you get blamed for everything from the AE to the Managers so be prepared and cover your butt on everything. The company is all about the money not their people.


  6. Helpful (1)

    "Media Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Media Sales Assistant in Woodland Hills, CA
    Former Employee - Media Sales Assistant in Woodland Hills, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Time Warner Cable Media full-time (More than 8 years)

    Pros

    The employee benefits are much better than other companies. The 401K and pension plan was fantastic! This was a very career oriented company to work for and management was very supportive in helping you reach your goals.

    Cons

    There are really no cons other than the possible pay structure for some of the support staff and operations staff, however, the additional benefits are helpful.

    Advice to Management

    Keep up to date with the most current technologies when working with the software programs for the company. Hire more knowledgeable full time training facilitators for specialized training.


  7. "Good benefits, terrible job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great health insurance, good 401k, cool employee perks (tickets to events, parties, etc.)

    Cons

    The actual job (phone customer service) is terrible. You have to meet certain metrics or you get written up, you get yelled at by angry people all day, just generally a crappy customer service job.

    Advice to Management

    Better technical and customer handling experience before you send people to the floor.


  8. "Too corporate, not a place for the modern millennial."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Traffic Coordinator in Cypress, CA
    Former Employee - Traffic Coordinator in Cypress, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Warner Cable Media (Less than a year)

    Pros

    Very steady and predictable, if you like that sort of thing. People were very friendly. Sadly, I'm having a difficult time coming up with pros.

    Cons

    Basically you were a machine. As a traffic coordinator in this office, you had no ability to think outside the box. It was a highly micro-managed group, where a time clock ruled the day -- seriously, who clocks in anymore? You could not be a minute late or you had to work a minute later -- I mean, it's LA -- traffic happens all the time.

    Advice to Management

    Empower your employees, only then will they be intrinsically motivated to do their best work. Remove the time clock, everyone is an adult and can manage their day -- those that can't will be naturally weeded out. Best of luck with the Charter/Spectrum merger.


  9. Helpful (1)

    "Media sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Time Warner Cable Media full-time (More than 5 years)

    Pros

    Great support system, multiple software systems to avoid manual work a big plus, robust research, several perks, great benefits

    Cons

    The only real downside is the many layers of management makes it more difficult to get immediate action. But no more than any other corporation this size.


  10. "Good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Specialist in Dallas, TX
    Current Employee - Engineering Specialist in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Time Warner Cable Media full-time (Less than a year)

    Pros

    Good benefits package, average pay, flexible work environment

    Cons

    No real structured training plan. Based mostly on a learn as you go plan.


  11. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Brentwood, NY
    Current Employee - Executive Assistant in Brentwood, NY
    Positive Outlook

    I have been working at Time Warner Cable Media (Less than a year)

    Pros

    Great office environment.Generally nice co-workers

    Cons

    Poor benefits. Better benefits in every other company I've experienced

    Advice to Management

    Salary to workload is out of balance. Benefits cost too high



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