Time Warner Cable Reviews in New York City, NY | Glassdoor

Time Warner Cable New York City Reviews

Updated October 12, 2017
326 reviews

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New York City, NY Area

3.3
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Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
97 Ratings

326 Employee Reviews

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  1. "TWC Used to be a good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in New York, NY
    Former Employee - Marketing Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    Great Benefits, didn't micro manage, pension, work from home

    Cons

    Charter bought and took away many benefits and made the work experience hellish. No work from home. Closed pension. Cut vacation time by 1/3

    Advice to Management

    Bring back the TWC work environment


  2. "TWC - great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in New York, NY
    Former Employee - Senior Vice President in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Great leadership operating against a background of a pending sale.

    Cons

    Company sold to Charter aka Spectrum in 2016

    Advice to Management

    Good job and good luck!

  3. "Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in College Point, NY
    Former Employee - Sales Representative in College Point, NY
    Recommends

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    The Commission structure was great.

    Cons

    The company was understaffed. Needed more reps.


  4. "AR Rep - Asst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rep in New York, NY
    Former Employee - Rep in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Received leaving early when have issues.

    Cons

    Troubled when late due to commuting.

    Advice to Management

    Continue with the best


  5. Helpful (3)

    "TV reporter at NYC news station NY1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - News Reporter in New York, NY
    Former Employee - News Reporter in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    Good benefits, easy work, management is a mess and there is not much oversight so most days no one works a full 8 hours.

    Cons

    Management is a complete mess. They are disorganized and have been at the company for so long because they are not talented enough to move on to a real news station. News director and surrounding people are all mediocre at their jobs but get by. It explains why the station has such terribly amateur looking content and doesn't develop good talent.

    Advice to Management

    Be better at grooming talent, and making people feel appreciated for hard work.


  6. "TWC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Co Workers were the absolute best

    Cons

    Stats applied a lot of pressure


  7. Helpful (2)

    "Customer Service/ Client Relationship Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Flushing, NY
    Former Employee - Anonymous Employee in Flushing, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Great benefits ..Great opportunities for advancement

    Cons

    Management is unrealistic and unsupported. You must stay 'on top of' your game and pay attention to your 'numbers' because the Supervisors manipulate the numbers for there own benefit.

    Advice to Management

    Listen to your employees. They are on the front line. Don't set unrealistic goals. Employees would be more productive and perform better if they feel valued. Show some recognition!

  8. "Master Control Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bronx, NY
    Former Employee - Anonymous Employee in Bronx, NY
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Very Casual and friendly environment, Engineering management very courteous and helpful in working together with technicians and operators. They were always there if you needed help in resolving issues. You have to remember this was 2015, and it may be different now because of Spectrum (Charter Communications). One great thing that they provided was paid training to learn or freshen up on your working skills per department.

    Cons

    They phased out their Christmas parties a long time ago, what a shame and what a blow to our moral. We all worked hard and could have looked forward to the celebration, networking and socializing with co-workers and other employees across the Time Warner footprint.

    Advice to Management

    I'm sure its different now comparing to 2015 , since Spectrum took over recently so I'll refrain from giving any advise.


  9. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in New York, NY
    Former Contractor - Project Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Warner Cable as a contractor (More than a year)

    Pros

    - Great leadership, Great pay, Smart colleagues

    Cons

    After Charter Communications take over the company has conducted a huge downsize in both their permanent staff and temporary contractors. They're also making their permanent staff who have been executing their jobs for many years apply for their own jobs. They've gotten rid of the pension plans and the benefits that are being offered are less than attractive...This company was once a great one to work at and now it's very much questionable.

    Advice to Management

    The way to keep highly skilled employees is by paying them a fair salary that meets to the average job market offer. The elimination of the great benefits TWC once offered their employees is a terrible way to introduce yourself to the employees. Your change management strategy will fail as the loyal employees at TWC will begin to resign and you will be forced to hire mediocre employees


  10. "Detaild of training and sales quotas not explained when hired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in New York, NY
    Former Employee - Customer Care Agent in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Time Warner Cable (Less than a year)

    Pros

    Free cable was a good bonus.

    Cons

    Timed while on calls was good.

    Advice to Management

    Be honest during training that if Call Center Rep. does not meet sales quotas for three months they will be fired.


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