Time Warner Cable Reviews | Glassdoor

Time Warner Cable Reviews

Updated September 14, 2018
3,262 reviews

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3.4
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Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
845 Ratings

3,262 Employee Reviews

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Pros
Cons
  • "Work life balance is a joke if you want to advance" (in 58 reviews)

  • "Upon closing of QA department employees were offered a chance to apply for Entry level Customer service position" (in 107 reviews)

More Pros and Cons

  1. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (Less than a year)

    Pros

    The ability for extra income/commission/bonus. The opportunity to move up in the company and receive more training when possible.

    Cons

    Not so flexible schedule. The bid on different shifts are based in performance and seniority. The at times harsh treatment verbally from customers and not being allowed to disconnect a call when you are being attacked verbally and disrespected.

    Advice to Management

    Be patient.


  2. "Door to door sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Malone, NY
    Former Employee - Sales Representative in Malone, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Great pay ,benefits and time off

    Cons

    Constantly changing the pay structure

    Advice to Management

    Go back to more family friendly

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Pros

    The Morrisville office is good, people care and try to help you succeed.

    Cons

    Old school mentality, not looking into the future such as WFH


  4. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Bowling Green, KY
    Former Employee - Sales Representative in Bowling Green, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    The business is out there you have to work hard to get it. The hours are long but the benefits are worth it.

    Cons

    The management needs to stop micro managing. The work life balance can be difficult if you’re not having a good week

    Advice to Management

    Trust in your guys and make sure you’re setting them up for success. Get out in the field and motivate them show them how to close deals


  5. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Warner Cable full-time

    Pros

    Salary (depends on position), Benefits, Perks, location and met wonderful people.

    Cons

    Treatment of employees not equal, management often at odds with each other, work home life balance not respected, advancement opportunities not encouraged.


  6. "IntelligentHome Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IntelligentHome Specialist
    Former Employee - IntelligentHome Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than 3 years)

    Pros

    In depth training, free services, room for growth.

    Cons

    Work all Holidays, work weekends, shift bid, unapologetic co-workers, favoritism.

    Advice to Management

    Treat all equal.


  7. "Residential Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Morrisville, NC
    Former Employee - Anonymous Employee in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Meeting new smiling customer faces

    Cons

    Getting yelled at weekly about producing more, even if your quota was met. Favoritism to some sales people and those were furnished extra customer leads for sales.

    Advice to Management

    Treat everyone fairly and never, ever raise your voice at employees.

  8. "Good job if you like door knocking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The people I worked with were very nice and helpful. It is possible to make a good income.

    Cons

    Door knocking a specific area multiple times during the day.


  9. "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good vacations days, over 3 weeks. Matchup to 6% 401k

    Cons

    hard to move up in the company


  10. "Not bad for a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician
    Former Employee - Field Technician
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Hours, work on your own, drive around the city, get to work with hands.

    Cons

    Schedule changes can make you work on another side of town, some houses are so filthy/ dangerous they should be torn down, if you lose equipment they make you pay


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