Time Warner Cable Reviews | Glassdoor

Time Warner Cable Reviews

Updated July 22, 2017
3,155 reviews

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3.3
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Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
822 Ratings

3,155 Employee Reviews

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Pros
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  1. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Greensboro, NC
    Former Employee - Tech Support in Greensboro, NC

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Good benefits and decent salary.

    Cons

    Work schedules are not ideal since it is a 24/7 call center


  2. "working at time warner"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Pros

    friendly environment and lots of incentive

    Cons

    favoritism and supervisors need to help team members more

    Advice to Management

    train the supervisors properly and provide more discounts for customers

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time

    Pros

    Management would work with you for schedule changes and time off.

    Cons

    Nothing bad to say because it was the best place to work at

    Advice to Management

    Keep up the good work


  4. "Good Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Herndon, VA
    Former Employee - Senior Product Manager in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Good people to work with. Able to take on growth assignments.

    Cons

    Too much non-productive work. Bureaucratic.

    Advice to Management

    Sell the company. They took this advice.


  5. "Not bad not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Time Warner Cable full-time (More than 8 years)

    Pros

    Free cable and internet and pretty much all free services , good benefits, good 401k match, good vacation,sick pay. Benefits overall were actually really good in comparison to other companies

    Cons

    The company itself. No big corporation is good. Only cares about $$ and prices are ridiculously high and I felt like I was cheating people. Not good for my heart or soul. Really high sale goals, low commission pay out. Work hours aren't flexible.

    Advice to Management

    Make the commission what it used to be and keep your pricing realistic.


  6. "Time Warner: Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time

    Pros

    Free cable, the best benefit that they offer.

    Cons

    low to no morale, employees are seen as a number, minimum room to advance. when you leave your cable bill will sky rocket.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Culver City, CA
    Former Employee - Retention Specialist in Culver City, CA
    Recommends
    Positive Outlook

    I worked at Time Warner Cable full-time (More than 3 years)

    Pros

    This Compton any was a blessing for me. Time warner taught me the art of proper negotiations and gave me the confidence to seek my new career. Paid on time, overtime available, awesome management team

    Cons

    Only con I can say about this company is the parking can sometimes be an obstacle.

    Advice to Management

    Hr, recruiting, and all of PAC west Culver City retentions team. You guys are awesome and thanks for the opportunity. Pam, Orlando, Janine, and Katie!!!!!

  8. "Operations at Formerly Time Warner Cable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time

    Pros

    Good management promotes healthy work / life balance.
    Significant opportunities to pursue operational excellence.
    Good benefits.
    Good intra-departmental communication.

    Cons

    Departments tend to be siloed.
    Poor inter-departmental communication.
    Executive management seems out of touch with business interests of rank and file.

    Advice to Management

    Improve inter-departmental communication. Provide anonymous surveys with difficult cultural questions to identify areas for improvement.


  9. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Akron, OH
    Former Employee - Sales Representative in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Coworkers, Coffee, local amenities and coworkers

    Cons

    Terrible training. Close quarters in Akron.

    Advice to Management

    Adopt a new training program


  10. "Account Manager 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager I in Columbus, OH
    Former Employee - Account Manager I in Columbus, OH

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    It was busy work and was pretty successful their

    Cons

    They got bought and they let all of us go.


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