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Time Warner Cable Reviews

Updated January 20, 2018
3,213 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
833 Ratings

3,213 Employee Reviews

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Pros
  • Great benefits and salaries were pretty good (in 501 reviews)

  • Good benefits and decent salary (in 313 reviews)

Cons
More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time

    Pros

    It's very best thing for you oriented... they give you all the tools you need to be the best sales person

    Cons

    You have to work too many hours and late to get the big bucks... give or take... depending on the individual... I guess once you work smart and not hard, this isn't really an issue

    Advice to Management

    None


  2. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (Less than a year)

    Pros

    The ability for extra income/commission/bonus. The opportunity to move up in the company and receive more training when possible.

    Cons

    Not so flexible schedule. The bid on different shifts are based in performance and seniority. The at times harsh treatment verbally from customers and not being allowed to disconnect a call when you are being attacked verbally and disrespected.

    Advice to Management

    Be patient.

  3. "I.T. Security Analyst 2"

    StarStarStarStarStar
    Former Employee - I T Security Analyst II in Los Angeles, CA
    Former Employee - I T Security Analyst II in Los Angeles, CA
    Recommends
    Approves of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Excellent Benefits, Salary, and Work Life Balance

    Cons

    Hiring Process is extremely hard since the new merger.

    Advice to Management

    Keep the morale of your staff high, stand up for long term devoted employees


  4. Helpful (1)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Warner Cable full-time

    Pros

    good money good staff gret coaching

    Cons

    to much like a high school enviorment


  5. Helpful (1)

    "TWC"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Pros

    Health care was by far the best.

    Cons

    Late hours due to bad routing. Management was lacking in all aspects.


  6. "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Time Warner Cable full-time

    Pros

    I have a BA in IT but after getting this job it is plainly obvious you need VERY little actual IT knowledge to do the job. Your schedule is always identical.....but almost impossible to get modified or changed.

    Cons

    Strict down to the second on breaks and lunch. Highly disgruntled staff mostly. Complete disconnect from management to employees. Extremely high turnover rate. Very slow room for advancement. The same mindless calls back to back over and over again. You are supposed to be tech support but they also make you take sales calls and upsale on every tech call.

    Advice to Management

    Lighten up and you will have better long term employees. You are epitome of why people don't like working in these talk boxes. You end getting unhappy employees that provide poor support.


  7. "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time

    Pros

    Had a lot of freedom to be creative with customers.

    Cons

    Began to function like a company about to be bought.

  8. "Network Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    Excellent learning experience. Ideal work environment.

    Cons

    Network Operation Center was very short staffed.

    Advice to Management

    More Management involvement needed during high level outages.


  9. "twc charter spectrum"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Pros

    Great environment, great benefits, plenty of perks

    Cons

    may get stressful at times.


  10. "Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Lead
    Former Employee - Retention Lead
    Doesn't Recommend
    Negative Outlook

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    money, benefits and some incentives

    Cons

    everything else! not a reliable job

    Advice to Management

    Get a heart


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