Time Warner Cable Reviews | Glassdoor

Time Warner Cable Reviews

Updated April 11, 2018
3,238 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
840 Ratings

3,238 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Morrisville, NC
    Former Employee - Inbound Sales Representative in Morrisville, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Great people, near free full triple play (fastest internet, almost every channel, all prem channels, full hddvr boxes... for about $10/mo), lunch provided at times, sometimes vendors come with goodies to include celebrities. Immediate mgmt wants you to succeed.

    Cons

    Only thing I did not like was the shift bid process. If you are on a shift that does not work with you, it can take some time to be able to change schedules. Sales comes with stress to make monthly metrics and some co workers stress about it endlessly.


  2. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    The environment is great and full of people who enjoy what they are doing. It's a great place if you're eager to learn and want to continue growing in your career.

    Cons

    I wish the work from home policy would be more lenient for those who prove themselves and work further away from the office. It could provide greater results for productivity.

  3. "TWC (Charter Communication)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time

    Pros

    Team members were knowledgeable, hard working, friendly. Benefits were great - good medical plan, 401 K matching, pension. Management were approachable, knowledgeable, and ready to assist.

    Cons

    Travel to office was long/terrible. Not able to work from home after Charter took over the company. Lost some benefits when Charter took over - no work from home, no dress down days, no early dismissal on holidays. Overall demeanor changed after take over.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in New York, NY
    Former Employee - Client Service Representative in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Great benefits, nice pay, excellent perks and fun work environment.

    Cons

    The only con is the very high call volume.


  5. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Learn a lot fun co-workers

    Cons

    Constantly busy,back to back calls all day


  6. "Great Company To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Pros

    Management was flexible in coaching, and explaining department/company goals. Co-workers cared for each and making sure everyone met their goals.

    Cons

    There was very little opportunity for OT.


  7. "Great Talent, slow management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in New York, NY
    Former Employee - Senior Business Analyst in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Good location and talented people

    Cons

    Bad performance, threat of acquisition

  8. "Customer Support, Sales, Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    You gain Customer Service Experience through the position

    Cons

    Employees aren't enabled to fully help customers, handling upset customers

    Advice to Management

    Give employees the ability to better resolve customer issues


  9. "Sr. Test Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Pros

    good company with healthy market

    Cons

    too big, after mergers and acquisitions

    Advice to Management

    fair


  10. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    free cable benefits pay & salary

    Cons

    micro management, schedules changing every 6 months. being required to sell


Showing 3,238 of 3,315 reviews
Reset Filters