Time Warner Cable Reviews | Glassdoor

Time Warner Cable Reviews

Updated September 22, 2017
3,172 reviews

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3.3
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Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
825 Ratings

3,172 Employee Reviews

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Pros
  • Great benefits great co workers (in 496 reviews)

  • Good benefits and decent salary (in 312 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Was great before Spectrum came in."

    StarStarStarStarStar
    Former Employee - Sales Supervisor in Albany, NY
    Former Employee - Sales Supervisor in Albany, NY
    Disapproves of CEO

    I worked at Time Warner Cable full-time (More than 3 years)

    Pros

    Great work environment and people who cared.

    Cons

    Spectrum came in a removed many things that helped keep reps in a good mood.


  2. "Customer Care Specalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Greensboro, NC
    Former Employee - Customer Care Specialist in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Great company to work, a lot of benefits and perks.

    Cons

    Starting from the bottom with your schedule. (New employees mostly start with late shifts and no weekends off)

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable (More than 3 years)

    Pros

    benefits
    lots to learn at this company

    Cons

    pay not so good here


  4. "TWC was decent company to work at."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Durham, NC
    Former Employee - Network Engineer in Durham, NC

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Greatest place to work good people always fill like learning something new there

    Cons

    Sadly the company is merged with Charter Com.


  5. "Direct Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time

    Pros

    High pay commission, flexible schedule, enjoyable sales job back when TWC gave the opportunities of areas to work that was determined by the sales reps themselves and referral sales were just as good as sales within the node assigned to you. Free services through TWC to employees.

    Cons

    Once Charted took over employees only were getting credit for triple play sales, and only were getting 450 addresses of past customers to continuously knock for 45 days to get at least around 10 triple plays just to get a commission check at all. If it was day 46 after the past node was issued and a customer called or if a referral sale or out of area sale was made, the sales rep got no credit for it.

    Advice to Management

    Reduce micromanagment, increase opportunity by allowing more opportunity for commission.


  6. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Time Warner Cable full-time

    Pros

    Pay and benefits were great but that about it.

    Cons

    The shady practices done by employees on the floor


  7. "Zero work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Headend Technician
    Former Employee - Headend Technician
    Doesn't Recommend

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    I had a nice work truck. Worked alone in the hubs.

    Cons

    When interviewing I was repeatedly told that OT / on-call dispatches was very rare. If they would have been honest, I wouldn't have taken the job. Average weeks were around 60-70+ hrs mandatory. There were days when I worked 29 hours, and was expected to just take an hour nap before coming back in (dangerous).

  8. "Call atender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than 3 years)

    Pros

    Greatest place to work good people always fill like learning something new there coworkers always wiling to help it doesn't fill like work

    Cons

    I think I don't have one I have always fill good when I was there

    Advice to Management

    To keep doing what they have right now I won't change anything great management can not be best I just fill happy to have tha opportunity thank you


  9. "Driver"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Time Off was easy to request

    Cons

    Long hours and managment was poor


  10. "Time Warner requires too much for low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Time Warner Cable full-time

    Pros

    Great Bonuses
    Great Incentives
    The trainer I had was really nice and easy going

    Cons

    Low Pay
    Management showed Favoritism
    Too Demanding
    Rude Customers

    Advice to Management

    Please learn better sociable skills. Stop being so hard on workers, this is a stressful environment .


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