Time Warner Cable Reviews | Glassdoor

Time Warner Cable Reviews

Updated June 23, 2017
3,151 reviews

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3,151 Employee Reviews

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Pros
Cons
  • Work life balance is a joke if you want to advance (in 57 reviews)

  • The concept of excellent customer service has been lost (in 107 reviews)

More Pros and Cons

  1. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Columbus, OH
    Former Employee - Account Executive in Columbus, OH
    Recommends
    Positive Outlook

    Pros

    Great benefits and super people

    Cons

    nothing really other than positives Things to say


  2. "Not a job for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Vestal, NY
    Former Employee - Customer Care Representative in Vestal, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    Good pay, good benefits. Good amount of vacation, sick and personal time

    Cons

    The work. Treated like a number to the company. No freedom. The customers

    Advice to Management

    Nothing

  3. Helpful (1)

    "Customer Service/ Client Relationship Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Flushing, NY
    Former Employee - Anonymous Employee in Flushing, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Great benefits ..Great opportunities for advancement

    Cons

    Management is unrealistic and unsupported. You must stay 'on top of' your game and pay attention to your 'numbers' because the Supervisors manipulate the numbers for there own benefit.

    Advice to Management

    Listen to your employees. They are on the front line. Don't set unrealistic goals. Employees would be more productive and perform better if they feel valued. Show some recognition!


  4. "Started out great...then it all changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in East Syracuse, NY
    Former Employee - Customer Service Representative in East Syracuse, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    Great benefits! Co-workers were always a great support for each other. Great incentives for hitting goals. Working locally is always a plus.

    Cons

    The concept of excellent customer service has been lost. Upper management was all about the numbers and less about the customer experience.


  5. "Long-term employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Louisville, KY
    Former Employee - Director in Louisville, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Time Warner Cable (Less than a year)

    Pros

    Internal promotions, annual raises and bonuses, good training

    Cons

    No cohesion between departments and divisions


  6. Helpful (1)

    "ATG was an amazing Agile Transformation Shop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TPO in Denver, CO
    Former Employee - TPO in Denver, CO
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Time Warner Cable full-time (More than 3 years)

    Pros

    The Advanced Technology Group WAS an amazing technology shop - so many great people to work with and learn from together.

    Cons

    Unfortunately this group was dismantled by Charter after the acqusition

    Advice to Management

    Your REAL product is the team and process by which you create services for the subscribers. Treat people well and they will create amazing things for the customers.


  7. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    Nice working environment for young workers

    Cons

    Management shifts make the workplace volatile at times

    Advice to Management

    Increase training before sending reps out to floor

  8. "Master Control Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bronx, NY
    Former Employee - Anonymous Employee in Bronx, NY
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 10 years)

    Pros

    Very Casual and friendly environment, Engineering management very courteous and helpful in working together with technicians and operators. They were always there if you needed help in resolving issues. You have to remember this was 2015, and it may be different now because of Spectrum (Charter Communications). One great thing that they provided was paid training to learn or freshen up on your working skills per department.

    Cons

    They phased out their Christmas parties a long time ago, what a shame and what a blow to our moral. We all worked hard and could have looked forward to the celebration, networking and socializing with co-workers and other employees across the Time Warner footprint.

    Advice to Management

    I'm sure its different now comparing to 2015 , since Spectrum took over recently so I'll refrain from giving any advise.


  9. Helpful (1)

    "Account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Columbus, OH
    Former Employee - Account Manager in Columbus, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Time Warner Cable full-time

    Pros

    Good company and benefits. The position is challenging but you have a realistic quota and goals. If you are lucky enough to get a good manager your time will be enjoyable

    Cons

    The merger is a high concern because of the recent layoffs. The business is evolving with new management so there is not as much stability

    Advice to Management

    Please provide any information you can because during a merger it will help calm your sales agents. Provide better training on all products


  10. "TWC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Plano, TX
    Former Employee - Retail Sales Consultant in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay good benefits the hours were good good Commission structure when I was there

    Cons

    Customers are the meanest management could be a little unprofessional

    Advice to Management

    Please be more on top of employees and more considerate


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