TitleMax Reviews in Richmond, VA | Glassdoor

TitleMax Richmond Reviews

Updated October 4, 2016
4 reviews

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Richmond, VA Area

4.8
Star Star Star Star Star
Recommend to a friend
Approve of CEO
(no image)
Tracy Young
3 Ratings

4 Employee Reviews

Sort: Popular Rating Date

Pros
  • Advancement opportunities for employees, ability to transfer with the company, good pay, good benefits, (in 32 reviews)

  • Great pay, great people to work with, very busy/ fast work environment (in 30 reviews)

Cons
  • Work/Life balance will sometimes take a back seat to getting last minute assignments completed (in 34 reviews)

  • Upper management or the ACV desk makes all of them (in 69 reviews)

More Pros and Cons

  1. "Love It!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Director of Operations in Richmond, VA
    Current Employee - District Director of Operations in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work life balance, pay for performance. Fun and safe work environment.

    Cons

    There really are none. Its really a great place to work. We are closed on Sunday's. Half days on Saturdays and off all major holidays.

    Advice to Management

    Keep doing what your doing

    TitleMax Response

    Oct 17, 2016 – Sr. Talent Strategy Manager

    It sounds like you are enjoying your time with us! Thanks so much for leaving a review. We wish you continued success in your career with the Company!


  2. Helpful (2)

    "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager In Training in Richmond, VA
    Current Employee - General Manager In Training in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TitleMax full-time (More than a year)

    Pros

    Great Pay, benefits, fast promotion and off on Sundays. The business hours are great as well. Its basically a feel good job helping to change peoples lives!

    Cons

    Any time you deal with the public/collections there are going to be days where you just wonder why why why

    Advice to Management

    Please continue to listen to the people in the field doing the leg work for you. Its important to keep morale up on a daily basis


  3. "Not what you expect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Richmond, VA
    Current Employee - General Manager in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TitleMax full-time (More than a year)

    Pros

    They are closed on Sundays

    Cons

    There is no work life balance

    Advice to Management

    need benefits for all employees


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  5. Helpful (1)

    "The perfect job for someone who wants to spend all their time at work and away from home."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    I worked at TitleMax full-time (Less than a year)

    Pros

    The pay was excellent, the office environment was great and the people I worked with are great. Some customers make the job a little better because they pay on time and save us the headache of having to call them and their references 2 times a day.

    Cons

    You literally work from sun up to sun down. Monday-Saturday. You get every other Sat off and some other random day every other week but that's it. By the time you get off, all you have time to do is go home and go to sleep because you get off so late and the work drains you. It gets annoying having to call the same people everyday who are delinquent and its especially annoying to have to go to their houses just to give them a letter that can be mailed. This is not a job for someone who has a conscience. People get loans that are on SSI or unemployment and make less than 1,000 a month yet they have loan payments of 200-400 a month. You feel bad giving these people money they can't pay back and when they can't pay, they will break out the sob stories. Unless you become a general manager, you get no benefits. If you make someone go out into unfamiliar territory just to give someone a letter, you should offer them some kind of life or health insurance since they are putting their lives on the line for YOUR company.

    Advice to Management

    Come up with a better way to handle delinquent accounts. We spend everyday calling the same people and then going to their house or job just to hand them a letter that can be mailed.



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