Toll Brothers Reviews

Updated Jun 23, 2020

To filter reviews, or .
3.4
66%
Recommend to a Friend
78%
Approve of CEO
Toll Brothers Chairman and CEO  Douglas C. Yearley, Jr
Douglas C. Yearley, Jr
212 Ratings
Pros
Cons
  • "The Goal between creating a luxury product and efficiently building homes can become muddied and will be conflicting between upper management(in 21 reviews)

  • "Construction is no longer working long hours but rather working efficiently during the hours you are there(in 14 reviews)

More Pros and Cons
  1. "Very good company to work at"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Great Falls, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toll Brothers full-time for less than a year

    Pros

    Good pay, beautiful properties, good customers

    Cons

    Long hours, nothing really bad to say about them

    Continue reading
  2. "An overall good company to get involved in the Construction industry in your early career."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Construction Manager in Bergen, NJ
    Recommends
    Approves of CEO

    I have been working at Toll Brothers full-time for more than a year

    Pros

    Work with incredibly Experienced individuals in the construction industry Has a very non-rigid job structure meaning that your role on the site is what you make of it. Get to spend a lot of time out of the office working with contractors in the field. Ability to really jump right into learning and leading the site in your own way.

    Cons

    Can be burdened by a high amount of work to the amount of time you are compensated for. The Goal between creating a luxury product and efficiently building homes can become muddied and will be conflicting between upper management. Highly stressful environment without a clear path towards improvement and success.

  3. "Great Company Culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Associate in Horsham, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toll Brothers full-time for more than 3 years

    Pros

    Great culture, great perks, overall great management

    Cons

    Low annual increase, difficult to move around within company

  4. "Good Company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Concierge in Grapevine, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Toll Brothers full-time for more than a year

    Pros

    They are very team oriented. They do not micro-manage you; but expect you to do your job well. I liked the people i worked with; very friendly and supportive. Great benefits and time off!

    Cons

    They lack sufficient training for their people in new roles. There is a bit of lack of communication for some things as well. You just have to instigate it and maintain it. They are changing the very things that separated them from the others. ... (namely, customer service) ...not what it use to be.

    Continue reading
  5. COVID-19

    "Hard work but a good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Truss Builder/Support 
    Recommends
    Positive Outlook

    I have been working at Toll Brothers full-time for more than 5 years

    Pros

    They have a lot of nice perks for the employees. Like options to invest in stock at a lower rate. And vacation home rentals all over the USA for much lower then other rentals. Yearly picnic at six flags for all employees and there families. ( not this year because of covid 19) . A good amount of cookouts and get togethers. If you keep an open communication with management they are very good with you balancing work/ personal life. I enjoy the all people I work with. And that's always nice to work with people you like. There big on safety but it is a relatively laid back atmosphere if you just do what your supposed to do.

    Cons

    The work is hard and fast paced. And the hours are long. Very rarely is it just 40 hours a week. But the overtime pay makes up for it. You do feel like you top out at some point and there is no real option for promotion.

    Continue reading
  6. "Land surveyor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Land Surveyor in Danbury, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toll Brothers full-time for less than a year

    Pros

    There were very good benefits.

    Cons

    Working alone all the time.

  7. COVID-19
    Helpful (7)

    "Have An Exit Strategy"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Porter Ranch, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toll Brothers full-time for more than 10 years

    Pros

    Toll Bros has a good reputation - Just Ask them!

    Cons

    They make you fill out a weekly time card but you’re not allowed to submit your ACTUAL hours which often times is 40-50% more than the 40 hours per week that they limit you to (just try putting in your actual hours and they will reject it). Work/life balance is awful. Even the pressure to be onsite during Covid 19 outbreak has been constant which is totally irresponsible. You’ll be under a constant microscope now that they’ve implemented Salesforce. Boiler room style sales environment with little to no emphasis on the outcome or quality of customer experience after the sale. They also use the cheapest subcontractors which always results in problems. You will be trained to use gimmicks and vagaries to sell. Problems meeting deadlines from construction. Doesn’t finish homes properly because Division Pres is more focused on closings for fiscal “Year End” (October 31) and his personal bonus than anything else which leads to constant customer backlash. Quarterly project reviews are a mostly a waste of time as division heads already have all the answers (just ask them) and just pretend to take feedback into consideration. Pressure to promote the company in free time, and use your personal social media to promote the company at all times. Growth is limited and capped. Upper mgmt will mislead new recruits regarding functions and financial opportunities available. Upper mgmt does not react quickly to customer issues which often times makes the job unbearable. Reviews and awards advertised to the public are not accurate representation of actual outcomes for most customers. Be ready for lots of politics. Male dominated company which limits opportunity. Also the company has a HIGH annual turnover rate despite what they will publicly advertise. Lots of nepotism at the top positions in the Division despite policies against it. Not sure if HR is really there for the employee or just in place to meet some type of corporate compliance. Employees work in fear of losing their job.

    Continue reading

    Toll Brothers Response

    May 19, 2020Human Resources

    Thank you for sharing your feedback with us. We pride ourselves on our employee experience and the products we create and we’re sorry to hear you don’t feel that way. We have taken the recommended measures to ensure employee and customer safety during this time. We would like to hear more about your concerns. Please reach out to Human Resources at hrdept@tollbrothers.com.

  8. Helpful (2)

    "Your Position is Temporary."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toll Brothers full-time for more than 3 years

    Pros

    Flexible hours, if you need it.

    Cons

    Corporate structure relies on numerous upper managers who aren't in touch with the actual roles of the people they are managing. The restructuring within this company has taken Toll Brothers downhill, eliminating loyal and quality-trained employees, most who have been at the company for years. When I was hired three years ago, Toll was much friendlier with a lot of employee incentives, which have since been eliminated. Cutting my position without any kind of notice (clean out your desk and leave today) made no sense, considering my position drastically increased survey reviews and stock ratings last fiscal year.

    Continue reading
  9. Helpful (3)

    "Pretty Terrible Place to Work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A in Horsham, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Toll Brothers full-time for more than 3 years

    Pros

    From some people, I experienced great kindness and understanding. I liked, as people, who I worked for/with. Some have become my lifelong friends, which is amazing. Another pro is that by not working for Toll Brothers, I feel better than I have in years.

    Cons

    I experienced a lot of discrimination here and I felt very unsafe in being myself just based on the behavior of how people treated me when I did not conform to traditional tastes. I was told to wear brighter colors, makeup, and heels. This is a very traditional workplace that is very hesitant to change from the culture, to the people and the mindset. If you are looking for innovation and a forward way of looking, this is not really the place to be. Some people thrive in environments like this; I did not. I generally liked who I was working with, but people were very siloed and things were often not communicated well. I never really clicked or felt a part of a team or of the company. I felt that the people who worked the hardest and cared the most (which wasn't me) were not compensated enough for their effort and what they added to their teams in terms of value. Raises are very paltry, and the PTO and benefits pretty much suck. They say they offer benefits above the industry standard, but if this is "above" the industry standard, then, to me, something needs to change. If you really want to be an industry leader, you have to show out for your employees because they are the ones bringing in the revenue. Advancement options were pretty boring, but this company and job were also not good fits for me. Compensation was alright, but whether you are good or bad at your job it doesn't really turn in to any titillating raises. I was able to take PTO when I asked for it, but I always felt like I had to give a good reason to take it versus it being my earned PTO and some things are very personal. Representation in terms of gender, race and other identities is not really a thing here, though they try. Could get better in the future. Work-life balance was OK but they were very set on very traditional hours; I witnessed not much trust from management to their teams, as it seemed people thought productivity is equal to how many hours they see you working. Again, this is a very traditional place. My experience in work life balance was an anomaly amongst many of my coworkers who told me of the anxiety and panic attacks their jobs caused them and their fear of speaking of it in case they were seen as being weak or unable to handle the workload and, thus, able to be fired and replaced with someone who would not say anything. In reality, there were not enough people for the work given already as they cut down on positions and redistributed the work to the already over-worked without much regard for these peoples' wellbeing. Your direct management would be willing to stand up for you, but more senior management would generally have numbers/quotas and asks to be met that did not account for the health and wellness of people getting that work to them. Senior Management isn't very inspiring. Culture and values felt very outdated and flawed to me, but I never felt like I had much of a say anyway.

    Continue reading

    Toll Brothers Response

    May 19, 2020Human Resources

    Thank you for sharing your feedback with us. We pride ourselves on our diverse and inclusive workplace across the company and are sorry to hear you feel this way. We care about each employee experience and would like to hear more about your concerns. Please reach out to Human Resources at hrdept@tollbrothers.com.

  10. "Great Company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Dublin, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toll Brothers full-time for more than 5 years

    Pros

    World class company, World class people and expertise.

    Cons

    No negative aspects of working there

    Continue reading
Found 368 reviews