Toll Brothers Reviews | Glassdoor

Toll Brothers Reviews

Updated May 12, 2017
34 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Toll Brothers CEO Douglas C. Yearley, Jr
Douglas C. Yearley, Jr
11 Ratings

34 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great place to work and great people (in 12 reviews)

  • A lot of professional development tools, good benefits, decent pay (in 11 reviews)

Cons
  • The disconnect of upper management with the folks working on the ground (in 15 reviews)

  • Work-life balance can heavily favor the work side if you let it (in 7 reviews)

More Pros and Cons

  1. "Beware."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Toll Brothers full-time (Less than a year)

    Pros

    Good reputation, valuable learning experience, benefits, a lot of training opportunities for sales, could be good money if you worked in a successful community

    Cons

    Division is poorly managed, severely understaffed, pay is bare bones for sales, no stability, difficult to have a work/life balance, working every single weekend

    Advice to Management

    Staff your sales office properly - you are burning your employees out, you favor the ones who do little work to succeed and look past the ones who bust their tail. Start focusing your energy on selling homes and not planning company events and spending money on bar bills.


  2. "Pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Toll Brothers full-time (Less than a year)

    Pros

    Well known builder, great for your resume, learning something new everyday, I happen to work with a fantastic sales team that I learn a lot from.

    Cons

    Serious disconnect between upper management and sales, priorities are completely unaligned with what they should be (stop the "team building partying" and the nonsense and focus on strategizing on how to build homes), no room to grow in the particular division I work for, favoritism throughout the division.

    Advice to Management

    Stop understaffing your sales office and stop setting us up for disappointment and failure! If you cared half as much about promoting our communities as the area as you do about "team events," then we might actually have some success!

  3. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toll Brothers full-time

    Pros

    Large company that most people know.

    Cons

    Too many cooks in the kitchen.
    Too many meetings.
    Too many processes.

    Advice to Management

    Cut back on some of the processes and have less meetings. Employees need time to do their job and not attend meetings and conference calls half the time.


  4. Helpful (1)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toll Brothers full-time

    Pros

    Money was great while the market was good. Job was easy and fun.

    Cons

    The company I worked for was bought by Toll Brothers. They changed all of our contracts to say we lost all commission due to us if we were fired. Then they started writing up the sales managers that were owed high commissions for frivolous things like not baking cookies, or a chair not straight. It was very obvious they were looking to have us quit - which all but two did.


  5. "CM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Construction Manager in Raleigh, NC
    Current Employee - Construction Manager in Raleigh, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Salaries are competitive and the benefits package is also very competitive. The management team, as a general rule, treats all employees with respect and common courtesy. All interaction, good or bad, is respectful.

    Cons

    The company micromanages everything that goes on from top to bottom. Unfortunately, this company has the inability to get out of its own way in its effort to grow and remain successful. Toll's biggest obstacle in being more productive is itself. The biggest difference I find, compared to other national home builders, is that every step is over complicated with an incredible amount of unnecessary minutiae.

    Advice to Management

    Properly staff your communities so that your staff does not have to wear the hats of four different disciplines- this may allow your employees the time needed to focus on what they were hired to do.


  6. Helpful (2)

    "Micromanagement and overwhelming paperwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Miami, FL
    Former Employee - Senior Project Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Toll Brothers full-time (More than a year)

    Pros

    Good salary and benefits. Talented people and room for advancement

    Cons

    Overwhelming paperwork and micromanagement by all levels of management. Took the joy out of building.

    Advice to Management

    You can compile all the information you need with less paperwork and redundant forms. Trust you people to know their market and job.


  7. Helpful (2)

    "Just a resume builder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Toll Brothers full-time (More than 3 years)

    Pros

    Good company benefits. The health insurance and 401k matching is a nice perk. Gained a lot of job experience, learning how to work as a team, and skills that can build my resume.

    Cons

    Toll Brothers is a company based on the bottom line. Honestly, who can blame them? But their way of saving money is by having one person playing multiple roles, for long periods of time, to the point of burnout or failure. The home sales division of the company is the true money-maker, but if you're in any other place in the company (Golf division) its easy to get left behind. There is very little room to grow unless you happen to be at the right place at the right time. The upper management level seems to be well compensated, but anyone below that level makes extremely low pay for the amount of work they're required to accomplish. The corporate level of management micro-manages all the way down to the smallest roles and enforces office-level rules on all employees no matter if they work in a cubicle 9-5 or in a country club pulling 12 hour days.

    Advice to Management

    Treat all your employees fairly, no matter what. Pay according to the amount of work accomplished and fair to the cost of living for that area. Stop being so cheap! You're a huge company! Recognize the hard work that people do, all the way down to the bottom.

  8. Helpful (5)

    "Operations TBI MORTGAGE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Specialist in Horsham, PA
    Current Employee - Mortgage Loan Specialist in Horsham, PA
    Doesn't Recommend
    Neutral Outlook

    Pros

    A lot of "Employee Perks" from the "Company" (Toll Brothers).... Benefits are ok.... Colleagues are friendly... A lot of ways to lighten stress from company events... Work-life balance.... Salary is OK, but no bonus....Sales and Operations work together which makes the process less intense and stressful...

    Cons

    (TBI MORTGAGE .....sister company of Toll Brothers) Lacking Diversity, Appears to meet the "Minimum" EEOC requirements for Minorities (from sales to post closing approx 6 African Americans in the Horsham Office) if appears to be different rules for "Certain" individuals ...Serious Micromanaging... If you have any issues (with management), please KNOW you have NO SUPPORT.....

    Advice to Management

    Management needs a lot of training on how to manage staff members. Work on DIVERSITY!!!!


  9. Helpful (4)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Good People and really relaxed environment

    Cons

    No one listens and everything is out of control. Never seen so many people keep a job without working.


  10. Helpful (11)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Doesn't Recommend
    Neutral Outlook

    I have been working at Toll Brothers full-time (More than 5 years)

    Pros

    Capable executive level management.
    Strong company balance sheet.
    Better than average compensation with excellent benefits.

    Cons

    Toll Brothers has a traditional corporate culture that among other things is hierarchical and seemingly outdated. The N.E. Division leadership is weak and disconnected and has created the perception among their employees that they are only concerned with meeting their numbers. Training is "on the job" which one would expect to a degree but for a company with such strict procedures and proven methods, seems like a very inefficient way of preparing their employees for success. The division's project managers are micromanaged to the extend that they have taken away most of the PM's ability or desire to make a meaningful decision or think outside the Toll Bros box. Turnover is rampant while the hiring of replacements is painfully slow and in some cases never happens. Employees are shuffled around and the cycle continues as the remaining players assume the workload from those who have left and quickly become overwhelmed, overburdened and disillusioned to the point of leaving the company. The employees with the longest tenures are often the most disgruntled and disaffected and feel entitled to complain openly in front of their fellow employees creating a toxic work environment for all. This attitude permeates through to some employees' attitudes towards homeowners and in some communities has resulted in contentious relationships between Toll Brothers and HOAs.

    Advice to Management

    There is more to success in homebuilding (ie: building a relationship with your customers, earning their respect and confidence, guiding them through a sometimes long, arduous and stressful process) than any amount of audits, project reviews, weekly meetings, surveys, inspections, reporting, checklists or seminars can deliver. The Project Manager's time is consumed by these things which doesn't afford them the opportunity for other roles, roles whose importance and impact cannot be easily measured (ie: building relationships with customers and prospective buyers, ensuring a positive customer experience from beginning to end, mentoring and developing the members of your team).


Showing 34 of 251 reviews
Reset Filters