Toolworks Reviews | Glassdoor

Toolworks Reviews

Updated March 29, 2017
15 reviews

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3.8
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Steve Crabiel
10 Ratings

15 Employee Reviews

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  1. Helpful (2)

    "Great Mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Approves of CEO

    I worked at Toolworks full-time (More than 3 years)

    Pros

    Caring and fun environment with great benefits!

    Cons

    The pay isn't the best for the amount of energy give but the benefits and flexible schedule mostly make up for it


  2. Helpful (1)

    "New CEO Kristy Feck*, and COO Cindi Hubbard*"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toolworks (Less than a year)

    Pros

    Very positive about the new CEO and COO. *Glassdoor, please update CEO and COO info. Very supportive co-workers with a real committment to serving clients.

    Cons

    As expected, salary is less than at a for profit organization.

    Advice to Management

    Very positive, appreciate your availability, acting on staff suggestions, and genuine service to clients.

  3. Helpful (1)

    "A Great Community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Integration Specialist in San Francisco, CA
    Current Employee - Community Integration Specialist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toolworks full-time (More than a year)

    Pros

    Staff and clients are amazing! The hours are amazing! You get to be outside and do different things everyday as a community integration specialist. Everyone is warm, caring, down to earth, and supportive. Great benefits including some tuition support, bike support, and wellness support. They value work-life balance. LGBT friendly. They provide two weeks of training. They adapt to your schedule. They pay the monthly clipper for full time community integration specialists.

    Cons

    Pay is low. Once comfortable it may feel routine with minimal learning and growth. You can move to other positions easily but they may be harder in not preferable ways with still low pay. They promote people with minimal experience sometimes and may take advantage of those who seem flexible.

    Advice to Management

    Make sure not to burn people out! Whether from stress or from boredom. Even out the load so it's not too hard and not too easy.


  4. Helpful (3)

    "Pretty good for clients, really bad for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    -diverse workforce (LGBT, gender, race, disability, just plain weird tattoos, piercings, etc.)
    -interesting, fun, and caring people
    -pretty good for clients
    -high inclusion of people with disability in many roles in the company

    Cons

    -no development of existing employees, no trainings, no education opportunities, no performance review or oversight
    -no recognition of good work
    -high turnover
    -chronic understaffing
    -low pay, not a living wage for SF (not even cost of living increase, many positions are FT but less than 40 hours)
    -low accountability when these concerns are voiced


  5. Helpful (3)

    "Okay until it isn't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Support Specialist in San Francisco, CA
    Former Employee - Community Support Specialist in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Toolworks full-time (More than a year)

    Pros

    Lots of hours doing relatively easy work, and often involving outings or local travel

    Cons

    Very low pay commensurate with similar places. Have unreasonable paperwork expectations and refuse to automate any of it for some unknown reason. Not open to any suggestions or attempts to help remedy the situation.

    Advice to Management

    Be open to suggestions from staff that would help us comply with paperwork requirements. HR was very unhelpful.
    Fix the billing system.


  6. Helpful (3)

    "Promoting Unqualified Staff"

    StarStarStarStarStar
    Former Employee - Community Integration Instructor in San Francisco, CA
    Former Employee - Community Integration Instructor in San Francisco, CA

    I worked at Toolworks full-time (More than 3 years)

    Pros

    On one hand it is potentially great to promote from within. Attempt to provide some career path or at least lateral movement within the agency. Staff is diverse and energy is positive if not a bit hipster. They serve many communities some of which are better funded than others. Such as parole re-entry vs. disabled workforce programs. So they have money and spread it around. Pretty smart. Very nice offices both SF and Oakland. Pretty rare for a non profit service agency.

    Also, great clients and progressive respectful programs that work. I felt we provided a high value services.

    Cons

    On the other hand, hiring all manner of fringe folks with counter culture politics and attitudes is one thing but promoting them to manage staff without regard for past experience (lack) or providing proper managerial training is not smart. Lots of odd or inconsistent messages occur. The structure was highly organized but the internal cliques and posturing felt absurd at times. Everyone seemed to be new at their new positions all the time. No one wanted to admit they need help. And the elephant in the room was a lack of qualifications in many cases.

    Advice to Management

    Stop promoting managers from within if they have only had DSP experience in their background. Its unfair to the staff they supervise and you are setting them up to fail. Many of whom wont get another opportunity because of discriminatory practices they may face elsewhere. If you value diversity that much, back it up with some kind of professionalism bootcamp. In other words, Walk your talk.


  7. Helpful (1)

    "It has been a very fulfilling experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Integration Specialist in Venice, FL
    Current Employee - Community Integration Specialist in Venice, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Toolworks full-time (Less than a year)

    Pros

    It is definitely a great job if you are seeking such characteristics in a career as Philanthropy, Fulfillment, and Benefits.

    Cons

    Although a non profit organization, ToolWorks is still a very small company in comparison to other organizations in the area that they compete with.

    Advice to Management

    Advice to management would be to really weed out the employees and management that have reoccurring customer service issues since this is a huge loss to the company.

  8. Helpful (2)

    "Good company for those with a humanitarian orientation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Integration Instructor in San Francisco, CA
    Current Employee - Community Integration Instructor in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toolworks full-time (More than 10 years)

    Pros

    -Good pay and benefits in relation to similar organizations.
    -Rewarding work.

    Cons

    Very limited growth potential. There is no emphasis on career development. For the more ambitious individual it can be very frustrating.
    There is not enough training for the nature of the work. The trainings that are offered are online, and there is scarce time for employees to access it.

    Advice to Management

    Provide more training. Strive for innovation.


  9. Helpful (1)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Job Coach in San Francisco, CA
    Current Employee - Job Coach in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Toolworks part-time (More than a year)

    Pros

    Chance to help people
    Co-workers are cool people.
    Flexible with personal needs

    Cons

    Advancement is difficult
    Pay increase seems impossible


  10. "Great Place to Work while also being Rewarding!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Support Specialist in UC Berkeley, CA
    Current Employee - Client Support Specialist in UC Berkeley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toolworks part-time (Less than a year)

    Pros

    The Clients, Staff, the pay and the benefits. This is a very caring work environment, and I love working for this company.

    Cons

    There is a lot of paperwork to complete for everything you do in this company, and sometimes it is quite time consuming, the upside is it can be done from home.

    Advice to Management

    Keep up the Great Work!!!


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