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Top Hat Reviews

Updated Jul 30, 2021

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Found 327 of over 351 reviews

3.8
69%
Recommend to a Friend
85%
Approve of CEO
Top Hat CEO Joe Rohrlich
Joe Rohrlich
7 Ratings
Pros
  • "Free lunch parties great learnings(in 38 reviews)

  • "When it was in the office you had a catered lunch(in 29 reviews)

  • Cons
  • "Poor remote working structure, unorganized leadership and extremely high turnover rate(in 17 reviews)

  • "Very fast paced, not necessarily a bad thing but be ready to have a lot going on(in 12 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      Top Hat Isn't Just a Paycheck: It's My Passion

      Jul 22, 2021 - National Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I couldn't be prouder to work for Top Hat. Not only do I have the chance to sell an active learning platform that improves student outcomes, but I also get to sell cutting edge digital anti-racist readers and public speaking textbooks that celebrate the incredible diversity of American and Canadian students. As a former college composition instructor, I'm excited to work for a company that takes seriously its role in helping to improve higher education in the 21st century. For me, this isn't merely a job; it's a calling.

      Cons

      Like any company that has grown rapidly over the past few years, they've definitely experienced some growing pains. That said, there's a great executive team in place now who takes seriously the concerns of its employees.

      3 people found this review helpful
    2. 3.0
      Current Employee, less than 1 year

      Dysfunctional, but vibrant

      Jul 7, 2021 - National Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you don't quit because of how dysfunctional this place is, you will be promoted. You have to know how to ride a wave, be patient, and ignore the fact that this company has no clue how higher ed publishing typically works, yet is able to compete. Rules of engagement are as counterproductive as can be. Sales people leave in droves. It's a constant hiring process.

      Cons

      People are super-nice, salary is excellent, and if you ever make a sale, the commission will be wonderful. So far I witnessed sales in Florida and Texas, which is typical.

      Continue reading
      2 people found this review helpful
    3. 2.0
      Current Employee, less than 1 year

      The job is *okay* at best.

      Jun 29, 2021 - Janitorial in Missoula, MT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can listen to tunes while you clean.

      Cons

      They trick you into thinking it's just a cleaning job; turns into a moving job where you work at 3 different places (sometimes all on the same day if they're understaffed), high turn over, unprofessional coworkers, unorganized management and lack of communication, work hours could be anywhere from 4-13 hours a day; you don't know until the day of, don't listen to scheduling boundaries, last minute plan changes, you have to pay for parking.

      Be the first to find this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Rare and exciting environment!

      Nov 21, 2017 - Anonymous Employee in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Denver office (and company as a whole) provides a really amazing opportunity to learn and grow your own skill sets. What I like most about the Denver office is that we're a diamond in the rough amongst other startups in the area. While being thrown into a young 8-12 person company might be attractive, Top Hat provides something one step further. Our office provides the small team vibe and mentality that others can provide, but we top it off with structure and knowledge that others might not be able to provide yet! At any given time in any role, you will be faced with many different challenges. One of many things that stand out to me about Top Hat is our support for one another. We have AMAZING managers who have answers and solutions to not only help you in your role but to lay the groundwork to get you where you want to be in the long term regarding your career goals.

      Cons

      The atmosphere at a high paced and rapidly growing company can be a lot to handle at times. Lucky, we're not approaching hiring like others might be. We're not necessarily looking for a "startup veteran" who has been in the game while! Top Hat is a great place to grow. If you see a posting that speaks to your skillset but challenges you at the same time, this is the place for you!

      Continue reading
      6 people found this review helpful
    5. 3.0
      Current Employee, less than 1 year

      Great Experience, Tough to Last

      Jun 5, 2017 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Have met some of the best people ever here that I can now call friends for life! For a first or second job, it is a great place to get good experience and make pretty decent money. You can move up pretty quick here as well. If you are ready for the grind, Top Hat can be a very good stepping stone in your career. As noted, I would recommend Top Hat to a friend, but I would be very transparent in what they should realistically expect...

      Cons

      While all the pros listed above are true, to be successful at Top Hat you need to play politics, get pretty lucky, and work very very hard. Targets for the sales team are extremely aggressive and many people come in and simply can't reach them with the territory they are given. This hurts the company culture with high turnover and an overly stressed sales floor. The company also tends to over promise and under deliver with their customers and employees. Example: Account Directors are told they will make 70K in their first year. Realistically thats just not true. Then, because the sales team is given such huge quotas and relatively small territory, they tend to be overly aggressive with clients and bend the rules to get sales.

      Continue reading
      9 people found this review helpful
    6. 5.0
      Current Employee, more than 3 years

      Sales

      Mar 13, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Successful EdTech startup. Very few startups are actually successful in this space and Top Hat has managed to do that -Product has evolved and become the best in the market -Growing presence within the Education market. Big time schools are starting to purchase Top Hat (i.e. Ohio State), which will help gain international presence -Great upside with the company and has become more sales-centric -The people and the office

      Cons

      -It is a start-up, inevitably things are not perfect so there have been some growing pains. There will be ups and downs, but the ups greatly outweigh the downs -A lot of work. Depends how you view this, but the company likes to have A players, if you aren't ready to work hard it's probably not the place for you

      11 people found this review helpful
    7. 5.0
      Current Employee, less than 1 year

      Great Sales Team @ Top Hat!

      Mar 13, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great new sales management team with lots of experience. Sales team has double in size... and with it a number of new sales leadership roles have been opening up. Perks include free meals, happy hours, awesome incentives... and best of all.. Lots of opportunity to travel across North America as you progress as an AD. Very positive culture, and great co-workers!

      Cons

      Traveling can get hectic during busy times. Long flights to the west coast!

      Continue reading
      12 people found this review helpful
    8. 5.0
      Current Employee

      Not for the faint of heart

      Mar 22, 2015 - Sales/Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have worked full time in both the Chicago and Toronto office. -Great culture. The company is full of young, smart, and ambitious people that just knowing will be an incredible asset in your career. -The upward mobility is getting much much better. The company brought in an outside management team to oversee sales and correct the lackadasical sales culture that was taking root. Since then there have been 3 internal promotions in Sales and greater recognition of employees throughout the company. -It's a hard problem. Education is a hard space, and Top Hat is cracking it very well. You will see very innovative solutions and approaches to a market that is largely unoccupied by succesful startups. -Lots of freedom for employees and personal intrapreneurship. People are given a lot of autonomy over how they pursue their job, and if they perform well are largely left alone. This means that you have to be a self-starter, but it also means your success is in your own hands. -The product is incredible. It is the best product in education and works exceptionally well. -If you are on Sales, you get to travel several times a year to college campuses which is a fun and unique experience. -Personal days, great vacation policy, and flexibility (within reason).

      Cons

      -The free food sucks in Toronto. The number of employees has grown dramatically and the single chef is no longer able to keep up with that many people. (Chicago has an AWESOME stocked kitchen though). -Everything is utter chaos. This provides a lot of opportunity, but if you get anxious about disorganization this is not for you. -Leadership is largely inexperienced. The exec team is incredibly smart and talented, but most of them have never led a company before. The CEO has been working on it since a slew of feedback and it shows as his speaking ability, people skills, and management style have improved dramatically. -Not a 9-5 job at all. You will soon find yourself working late, working weekends, and hanging out with Top Hatters almost exclusively due to your schedule (current and ex-employees). This makes it feel very "culty" but in a great way.

      Continue reading
      13 people found this review helpful
    9. 2.0
      Former Employee

      Keep Looking

      Mar 9, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you are looking for your first job out of college, and do not mind a high-pressure, boiler room type of environment, then this may be a good place for you to cut your teeth and gain some marketable experience in field of sales.

      Cons

      Take a moment and ask: where are all the senior employees? How many members of the current workforce have been with this company for over a year? Over 2 years? How many sales managers have both the Toronto and Chicago offices had in that time? Over the past few years, every single high-performing account executive has either quit, or been let go. This includes many who have consistently met and exceeded their sales quotas. Do not let the inevitable company response to this message fool you: Top Hat is not a company that values their employees. If they did, then their top performers would stick around.

      Continue reading
      16 people found this review helpful
    10. 4.0
      Current Employee, more than 1 year

      Awesome Start Up!

      Sep 24, 2015 - Senior Account Director in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great People!! This job allows you to travel to many universities to introduce professors to the student engagement platform which is great! Fully stocked kitchen, casual dress code, beer o"clock on fridays! The product is so wonderful and big things are coming over the next few years to really make Top Hat the number 1 engagement platform across the US and Canada!

      Cons

      This company is what you make it and what you put in to it. Hard work pays off! you cant be Lazy!

      Continue reading
      7 people found this review helpful
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