Top Hat Reviews | Glassdoor

Top Hat Reviews

Updated April 21, 2017
118 reviews

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Full-time Part-time

4.0
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Mike Silagadze
68 Ratings

118 Employee Reviews

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Pros
  • Free lunch everyday and drinks on Friday afternoons is nice too (in 15 reviews)

  • Fast growing company with exciting prospects for the future (in 13 reviews)

Cons
  • At times it feels like the company is growing faster than it can cope with and reacts to a lot of situations rather than pre-planning for them (in 9 reviews)

  • Definitely not a 9-5 job, can be disorganized at times (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    ""A Company you can be excited about""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    - Executive team is very transparent with their teams and takes into consideration everyone's opinions and ideas
    - It is a young, vibrant and innovative company flooded with extremely smart, hard working people that you can learn so much from day to day
    - They have free lunches and provide a lifestyle benefit which can be used towards transit costs or a gym membership
    - Coming to work is exciting and challenging

    Cons

    - There is sometimes so much to do with not enough hours in the day but I would rather be busy and engaged in the work I am doing vs staring at the clock all day


  2. Helpful (3)

    "Strong Outlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Denver, CO
    Current Employee - Account Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    -management is honest and welcomes feedback
    -you can stand behind the product
    -work well and you'll be promoted quickly
    -free lunch and trips to Toronto
    -a good opportunity to travel
    -good commission structure

    Cons

    -quotas are a double-edged sword, and you will fall behind if you slack


  3. Helpful (1)

    "A great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Representative in Denver, CO
    Current Employee - Business Development Representative in Denver, CO
    Recommends
    Positive Outlook

    Pros

    1. A truly great product that you can really stand behind!
    2. Excellent coworkers and a fun office envirnment.
    3. Working for a company with huge growth and potential.
    4. Free lunch catered every day.

    Cons

    1. I would have liked more training right when I started.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    "Awesome Start Up!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Director in Chicago, IL
    Current Employee - Senior Account Director in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    Great People!! This job allows you to travel to many universities to introduce professors to the student engagement platform which is great! Fully stocked kitchen, casual dress code, beer o"clock on fridays! The product is so wonderful and big things are coming over the next few years to really make Top Hat the number 1 engagement platform across the US and Canada!

    Cons

    This company is what you make it and what you put in to it. Hard work pays off! you cant be Lazy!

    Advice to Management

    Advice for management maybe would be to keep up with other sales companies in the city provide higher base with better benefits.


  6. Helpful (11)

    "Product is great, The People are better, Structure needs some work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Chicago, IL
    Current Employee - Account Director in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Top Hat (Less than a year)

    Pros

    Great product, traveling is fun, the people you work with are even better.

    Cons

    Internally lacking some serious tools to make employees successful. Commission and salary are not competitive with other sales orgs.


  7. Helpful (5)

    "Software Engineer Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smart people, fast paced work, great lunches

    Cons

    Engineering team seems to be understaffed (and thus overworked at times)


  8. Helpful (6)

    "Very Much A Startup"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Top Hat full-time (More than a year)

    Pros

    Decent growth opportunity. Unique product. Niche market.

    Cons

    Startup culture and very difficult product to sell. Product is something that is a luxury and specifically targeted for universities and colleges. Good job to start off in right out of college, but not a career.

    Advice to Management

    This company needs to hire managers that have business experience. Software engineers do not make good managers and should not be in charge of leading people.


  9. Helpful (13)

    "Not for the faint of heart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Marketing
    Current Employee - Sales/Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked full time in both the Chicago and Toronto office.

    -Great culture. The company is full of young, smart, and ambitious people that just knowing will be an incredible asset in your career.
    -The upward mobility is getting much much better. The company brought in an outside management team to oversee sales and correct the lackadasical sales culture that was taking root. Since then there have been 3 internal promotions in Sales and greater recognition of employees throughout the company.
    -It's a hard problem. Education is a hard space, and Top Hat is cracking it very well. You will see very innovative solutions and approaches to a market that is largely unoccupied by succesful startups.
    -Lots of freedom for employees and personal intrapreneurship. People are given a lot of autonomy over how they pursue their job, and if they perform well are largely left alone. This means that you have to be a self-starter, but it also means your success is in your own hands.
    -The product is incredible. It is the best product in education and works exceptionally well.
    -If you are on Sales, you get to travel several times a year to college campuses which is a fun and unique experience.
    -Personal days, great vacation policy, and flexibility (within reason).

    Cons

    -The free food sucks in Toronto. The number of employees has grown dramatically and the single chef is no longer able to keep up with that many people. (Chicago has an AWESOME stocked kitchen though).
    -Everything is utter chaos. This provides a lot of opportunity, but if you get anxious about disorganization this is not for you.
    -Leadership is largely inexperienced. The exec team is incredibly smart and talented, but most of them have never led a company before. The CEO has been working on it since a slew of feedback and it shows as his speaking ability, people skills, and management style have improved dramatically.
    -Not a 9-5 job at all. You will soon find yourself working late, working weekends, and hanging out with Top Hatters almost exclusively due to your schedule (current and ex-employees). This makes it feel very "culty" but in a great way.

    Advice to Management

    Offer more flexibility on work schedules. Marketing, Engineering, and Product has this (WFH days and flexible hours) but Sales is still lacking. A formal policy around # of WFH days a month/week/campaign would go a long way to improving employee satisfaction and accountability.

    Invest in corporate development (HR, Branding, Partnerships, Messaging, etc.). We aren't a "lean startup" anymore but a growing company quickly approaching profitability. Let's invest in showing it.


  10. Helpful (11)

    "Great Sales Team @ Top Hat!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    Great new sales management team with lots of experience. Sales team has double in size... and with it a number of new sales leadership roles have been opening up. Perks include free meals, happy hours, awesome incentives... and best of all.. Lots of opportunity to travel across North America as you progress as an AD.

    Very positive culture, and great co-workers!

    Cons

    Traveling can get hectic during busy times. Long flights to the west coast!

    Advice to Management

    Continue to focus on organic growth and creating new learning opportunities for the sales team in different ways. It would be great to get more face time with the CEO


  11. Helpful (10)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than 3 years)

    Pros

    -Successful EdTech startup. Very few startups are actually successful in this space and Top Hat has managed to do that
    -Product has evolved and become the best in the market
    -Growing presence within the Education market. Big time schools are starting to purchase Top Hat (i.e. Ohio State), which will help gain international presence
    -Great upside with the company and has become more sales-centric
    -The people and the office

    Cons

    -It is a start-up, inevitably things are not perfect so there have been some growing pains. There will be ups and downs, but the ups greatly outweigh the downs
    -A lot of work. Depends how you view this, but the company likes to have A players, if you aren't ready to work hard it's probably not the place for you


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