Top Hat "high turnover" Reviews | Glassdoor

Top Hat Employee Reviews about "high turnover"

Updated Jun 12, 2019

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3.8
71%
Recommend to a Friend
74%
Approve of CEO
Top Hat Founder & CEO Mike Silagadze
Mike Silagadze
163 Ratings
Pros
  • "Free lunch is provided and there is always enough for everyone(in 33 reviews)

  • "Great benefits and perks including catered lunch every day(in 25 reviews)

Cons
  • "products not closely aligned with market demand, over a month each year spent on data entry, high turnover at every level incl(in 14 reviews)

  • "Company is growing and there is that potential to become corporate rather than start up environment(in 12 reviews)

More Pros and Cons

Reviews about "high turnover"

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  1. Helpful (7)

    "What I wish I knew before I accepted an offer here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Director in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Top Hat full-time for more than a year

    Pros

    - An entry level job for people looking for SaaS sales experience - Your coworkers... Top Hat does an excellent job of recruiting people. This is their biggest strength. They focus on recruiting great talent like yourself. Unfortunately, their recruitment tactics are dishonest. Don't fall for it. Plenty of good people already have. Don't join them - Travel opportunities - This is a hybrid role of inside and outside sales. If you are looking to get out of just inside sales this is a good way to get some experience under your belt - If you survive the sink or swim environment you can succeed anywhere in sales

    Cons

    HIGH TURNOVER. average tenure is less than 6 months. Why you say... let me tell you: - Recruiting tactics are dishonest - Sorry, but you are not going to make what they say you are going to make. And no, 90% or people do not hit their goals. Try 25%. No one is going to be happy if they make less money than promised - Sales Tactics - Sales tactics here are lazy and spammy. The reputation of Top Hat is terrible at Universities. Because turnover is so high and sales goals are so aggressive. Most professors have been contacted hundreds of different times by different reps. They have also said please don't call again for a hundred times. I can't imagine them being excited to talk to you - The Product - I was really excited about the product when I started working there. Obviously the education industry needs change. However, this product is not good. It is a dime in a dozen. Engagement apps are only a good fit for certain courses and online textbooks are only good if you have legitimate authors. The education industry is all about prestige and reputation. You have an uphill battle here. Maybe they should hire less sales people and more developers? - Management - They have aggressive sales goals just like you. This creates a stressful environment where managers feel obligated to micromanage you - Sales Goals - You will be fired if you don't get to 50% of quota in 1-2 months. This isn't as easy as they make it sound. Do you really want to worry about being let go or fired for 1 bad month? Don't you want to work for a company that invests in you and doesn't just keep hiring new people to replace the people that quit or get fired? Have some self respect - Long term outlook - Not good. What is the best case scenario? I would be seriously shocked if they ever IPO. They pivoted from the engagement app over to online texts because the market is pretty much tapped out. They already have marketshare for engagement. Now what about their pivot to textbooks? It all comes back to if they can start recruiting better authors and hiring more developers. I don't think they have the resources to truly make that investment so they rely upon aggressive sales tactics. Unfortunately, Universities are all about prestige and reputation. They have burned way too many bridges for a quick win.

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    Top Hat2017-11-09

    Top Hat Response

    November 16, 2017

    Thank you for your feedback. We agree with the pros of working here and value the concerns provided in your review. There are a number of items you mentioned that Top Hat is focusing on resolving; as any growth technology company, we have had bumps along the way. We are prioritizing improvements to our overall sales strategy and structure and continue to implement product roadmap that will continue to disrupt the education space. Our people are very important to us and are continuing to invest in people operations and training as part of our strategic vision, again we appreciate your advice.

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  2. Helpful (7)

    "Great Experience, Tough to Last"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Top Hat full-time for less than a year

    Pros

    Have met some of the best people ever here that I can now call friends for life! For a first or second job, it is a great place to get good experience and make pretty decent money. You can move up pretty quick here as well. If you are ready for the grind, Top Hat can be a very good stepping stone in your career. As noted, I would recommend Top Hat to a friend, but I would be very transparent in what they should realistically expect...

    Cons

    While all the pros listed above are true, to be successful at Top Hat you need to play politics, get pretty lucky, and work very very hard. Targets for the sales team are extremely aggressive and many people come in and simply can't reach them with the territory they are given. This hurts the company culture with high turnover and an overly stressed sales floor. The company also tends to over promise and under deliver with their customers and employees. Example: Account Directors are told they will make 70K in their first year. Realistically thats just not true. Then, because the sales team is given such huge quotas and relatively small territory, they tend to be overly aggressive with clients and bend the rules to get sales.

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    Top Hat2017-06-05
  3. Helpful (2)

    "Good people, rough vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Management in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Top Hat full-time for more than a year

    Pros

    Great people. Teams on the AM side were great, inclusive, energetic and helpful. Catered lunches were great and the building itself had a ton of amenities. Very smart individual contributors on the eng, and dev team.

    Cons

    Very confusing goals, very micrometric driven. This made it feel very robotic and nonstrategic. Constant change. Commission, targets, and company direction. High turnover

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    Top Hat2019-06-12
  4. Helpful (6)

    "Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Top Hat full-time

    Pros

    travel, great lunch, great benefits

    Cons

    products not closely aligned with market demand, over a month each year spent on data entry, high turnover at every level incl. VP/exec

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    Top Hat2019-02-12
  5. Helpful (15)

    "As a seasoned industry professional, I do not recommend working for Top Hat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Top Hat full-time for less than a year

    Pros

    While free lunches, coffee/tea's, benefits and lifestyle accounts are common perks in the tech sector nowadays, those tangible items are not what's truly important to employees especially when there are a significant amount of other more meaningful things that make an employee stay with a company.

    Cons

    Retaining employees should be just as important to an organization as it is in acquiring them. I feel Top Hat does not do their due diligence in correcting issues that are frequently brought up by employees but more so, overlooking & avoiding them which has resulted in the org developing a fairly bad reputation in the tech community. If you're employees are indeed what matters most to you, then why not do right by them? Ego's need to be put aside at all levels within the organization. Top level down. During my time at Top Hat, I noticed a significant amount of politics, high turnover, inappropriate behaviour happening in meeting rooms between sales members and sales leaders being extremely disrespectful to applicants coming in for interviews. I noticed that if you had highly valuable skills, it intimidated others in roles above you, your ideas would be shot down because they did not come from those individuals. If you are hiring people for their expertise and experience, let them contribute. Create a safe place where employees can go when they are experience issues like this. HR has not been an honest, safe, experienced place at Top Hat in a very very long time. Inexperienced leaders ran this dpt until recently. I feel Top Hat has Managers in place leading teams with no one monitoring their work to see that they are not leading with the companies best interest in mind, yet their own. Leadership training for Managers + should be something the company invests in or completes surveys' from teams on their managers leadership style/skills. People don't leave companies, they leave managers. HR (at this time) had employees on a schedule to write positive glassdoor reviews in hopes to 'bury' the bad ones. Why not correct the problems being spoken about in these reviews vs 'burying' them? Is it because it's easier to do that than listen? The culture just is not one that is set up with employees first in mind. It is not trust based, no leadership and development, everyone is treated as they are disposable and as a working professional, you just do not have genuine support from leaders. It's a shame that no matter the amount of feedback given, the CEO does not strive to take this advice to make things better and at least start to slowly fix the culture and reputation of the org. You would naturally think this would be a priority to any leader running a company. Lastly, allow some autonomy in positions within the org. Micromanagement is not a good leadership tactic. You should be able to trust employees, if not - why did you hire them?

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    Top Hat2018-11-22
  6. Helpful (2)

    "Great growing company that is facing some growing pains (BUT is still worth it)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for less than a year

    Pros

    Top Hat is a place to come and learn how to be good. A lot of other companies will poach people from Top Hat because they know only the best get hired here and then the training is second to none. They also know after being here for more than 6 months you will have more experience than someone with 3 years of experience in the same role somewhere else. Awesome new Yorkville office with free lunches and great work perks have improved the 'Startup' vibe, but make no mistake this company is at 250 employees and growing FAST so it's not 5 people in a room sitting on bean bag chairs, this company WORKS. Highlights: - fun and energetic office with lots of young and talented people to learn from each and every day - lots of room to grow - there are a lot of opportunities here to try new things and get promoted faster than almost any other company this size or bigger - they are genuinely trying to make a difference in education - and that's something to be proud of

    Cons

    One of the unfortunate downsides of working at the fastest growing company in Canada is that is has a lot of growing pains. Some are expected, some are entirely unexpected, but they can all be frustrating if you aren't prepared for it. The biggest pains are the high turnover and poorly set expectations, both of which you should expect from a company that has doubled in size within the year and wants to continue to innovate and try new things. The turnover is very high, for two reasons - first, since it hires such top talent, other companies constantly poach talent from Top Hat (good for the people leaving, not for the people still here covering their accounts). Second, the quota can be high and not everyone is set up for success - trying new things with new employees has not always worked out. Expectations are not always accurate because the initiatives have never been done before. There's new managers leading new teams in a way the company is trying to test the efficacy for - this is something all startups MUST do, but unfortunately it is sometimes at the expense of employees who these new endeavours do not work out for.

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    Top Hat2017-10-13
  7. Helpful (2)

    "Sales is good, management bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Top Hat full-time for less than a year

    Pros

    - Strong sales culture - Good training - Great place to start a sales career and learn the grind. Sales Managers are experienced and knowledgeable - Wonderful people/colleagues. Top salespeople are great and helpful - Environment did not feel like work - Catered lunch, benefits ($1500 lifestyle/year)

    Cons

    - High turnover of salespeople. Being there for 1 year is considered a long time on the sales floor - One of the Sales Managers micromanages a lot and regularly gives contradictory advice - Low transparency between management and salespeople - Management will add random rules/barriers before a sale is considered valid because a few people misled customers to hit their aggressive targets - Aggressive targets are good, though only a handful actually hit them - Employees feel easily disposable to management. They move people around constantly with little regard to what they want long term - Arbitrary emphasis on staying late

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    Top Hat2017-09-07
  8. Helpful (3)

    "Run away!!!!! (Sales)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Top Hat full-time for more than 3 years

    Pros

    The PEOPLE. Most people here are awesome; I met some lifelong friends here. Travel (if you like that). The culture was good at one point. Maybe they can bring that back. Perks! Great benefits, incentives, catered lunches, lifestyle account, etc.

    Cons

    VERY high turnover. Sink or swim environment and most people don't last. Qualified reps come in and burn out and quit, or get fired. Constant gun to your head mentality. Threaten reps with performance improvement plans so they can easily fire them at a moment's notice. No real career growth - they give you a new title, with the same duties, much bigger quota, more stress... Extremely unfair territory distribution and blatant favouritism is seen across all the sales teams. A simple request may take weeks to get approval since everything still goes through the CEO. Bad morale. Everywhere. OTE is very misleading for most of the sales reps and comp plans change multiple times per year so they can pay you less. Must be willing to cold call for hours and be resilient to rejection from professors. Poor work life balance for specific months of the year (crunch time). Required to travel to the states a lot (ALONE) depending what sales team you are on (25-50%). Very reactive management style.

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    Top Hat2017-09-18
  9. Helpful (1)

    "Good place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Top Hat

    Pros

    Fantastic group of people. You will make great friends here. Good perks. Lots of work to be done in an interesting space (ed-tech).

    Cons

    The company is very reactive, and it doesn't seem like anyone is "on top of things," so to speak. For example, it looks like they've waited too late to get a new office space. So now the current office space is extremely cramped and uncomfortable. Poorly managed from top to bottom. The CEO micromanages and managers who don't have the motivation to manage. The CEO (who I believe is a genuinely nice guy) can be very intense. I think he does a good job of steering the business, but seriously lacks in people-managing skills. Many people are afraid or intimidated by him and try to avoid him. There is a critically unhealthy relationship between employees and the CEO. Abnormally high turnover.

    Top Hat2017-06-28
  10. Helpful (1)

    "Only as a last resort..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Top Hat full-time

    Pros

    - Great social atmosphere, lots of outings with co-workers - Free lunch - Get to travel the US

    Cons

    - OTE unrealistic - Territory assignment is the deciding factor in being able to attain quota, but territories are assigned unfairly based on favouritism - Extremely high turnover, less than 20% of staff stay longer than 1 year due to getting fired or resigning - The product is poor in quality and usefulness, students have to pay out of pocket to use it in the classroom

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    Top Hat2017-05-14
Found 14 reviews