Top Producer Systems Reviews | Glassdoor

Top Producer Systems Reviews

Updated May 15, 2017
25 reviews

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3.2
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Errol G. Samuelson
3 Ratings

25 Employee Reviews

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  1. "Good Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Richmond, BC (Canada)
    Former Employee - Account Executive in Richmond, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Top Producer Systems full-time (More than 3 years)

    Pros

    - Great place to start to develop skills and sharpen your teeth

    - Really freaking cool and awesome Management

    - Laid-back, fun , pretty open (for the most part) and happy work environment

    - Generous company likes to spend money and share it too

    - Great pay, benefits, bonuses, frequently free food

    - Great place to make long, friendships with people

    - Work autonomy, no micromanagement, work freedom

    - Lively, supportive, high-energy, motivating sales floor

    - Results and performance focused

    Cons

    - Drastically different cultural values between Vancouver Office and West Lake Village California Office creates constant friction and tension between offices and teams, miscommunication, disliking and mistrusting of each other between the two offices

    - Old crappy product not being cared for or revolutionized is a hole in a sinking ship

    - Management being bossed around by their superiors, sh*t rolls downhill quick, and all of a sudden there are severe compliance issues out of nowhere that we have never heard of

    - Management speaks out of two sides of their mouths, no real clear rules but real consequences

    - "The Room of Shame" the sales boardroom that everyone gets thrown into and yelled at when there are department and performance issues

    - The "Letter of Shame". You get warning letters for like everything with no real coaching or growth or solutions.

    - You sink or swim, this is a harsh environment so you better have thick skin and be a fighter

    - If you start to fall behind in numbers or motivation, you are pretty much on your own unless you seek out help - They give you a Long time to improve yourself though and are very lenient on giving you a chance

    - No value in personal or professional growth or coaching, they have no time for that when they are constantly under major pressure to bring in new revenue

    - The floor is a Snake pit. It's every man for himself in terms of orders and sales. You steal sales and you get sales stolen from you. That's just how it works there with no real repercussions for anyone

    - Punching in and out makes this an Unprofessional job

    - Long 8.5 Hours days leads AEs to burning out fast and having weak work/life balance

    - Sales Ops management is just miserable and against the team's progression, success and happiness. (Easy solution is to sit down with them and truly Talk to them and discuss a simple change in roles which would lead to a completely different and happy attitude change and positive outlook.)

    Advice to Management

    Keep being awesome and fun and laid-back and you will keep getting happy and satisfied employees as you currently have.

    Get rid of E-time or talk to employees and help them get off of it eventually by Encouraging to switch roles internally.

    Devise a program to have the Director And Floor Manager sit down with each AE one-to-one just rarely and truly listen and take interest in what drives them, where they see themselves heading in the company, what their goals are and how they can help the AEs achieve them.

    After about 2-3 years, people wither and get bored and complacent and start to lack ambition and inspiration. If you want to keep those positive feeling alive and instilled for as long as possible in your employees, you gotta talk to them and ask if they want to be put in a new position at the company for Growth. If you want revenue growth out of your employees, you have to give growth opportunities, too.


  2. "Good stepping stone for young professionals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Richmond, BC (Canada)
    Current Employee - Account Executive in Richmond, BC (Canada)
    Recommends
    Negative Outlook

    I have been working at Top Producer Systems full-time (More than a year)

    Pros

    Great place to build sales skills and resume

    Cons

    No growth. Promises are always broken by management.

    Advice to Management

    Keep your word. Find out what keeps your sales people motivated and keep that there, rather than take it away.


  3. "dinamic place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Richmond, BC (Canada)
    Current Employee - Software Engineer in Richmond, BC (Canada)

    I have been working at Top Producer Systems (More than 3 years)

    Pros

    latest technologies great people to work with

    Cons

    vacation is too short. other than that none


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    people are nice, talent, great learning environment, causal atmosphere

    Cons

    slow responses, hard to get answers from managers


  6. "Customer Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in North Vancouver, BC (Canada)
    Recommends

    I worked at Top Producer Systems full-time (Less than a year)

    Pros

    Great people and work environment.

    Cons

    It's a US company.


  7. "Software Test Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    good team and fun working environment and all QA learn from each other

    Cons

    Low pay and a supervisor doesn't know how to communicate with each QA member

    Advice to Management

    QA managers should recognize QA hard work


  8. Helpful (4)

    "Lacking Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, BC (Canada)
    Former Employee - Anonymous Employee in Richmond, BC (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Top Producer Systems full-time (More than 8 years)

    Pros

    Decent pay, though not competitive. Vacation is standard. Benefits are good. Events committee plans activities regularly (though holiday parties are getting less funding of late).

    Cons

    The company has lots of resources due to size, but is often very reluctant to use these resources. Leaderships team is not aligned - rather they fight each other for relevance and control of sales and the whole company suffers as a result. If you are in a role such as customer service/technical support, you will be pretty happy as you just follow the rules and answer calls. But, if you are in any other position, it will be a constant battle to get anything done or get anyone to respond to emails, etc.

    Advice to Management

    Get a proper GM in place that oversees all departments and ensures alignment of goals and eliminates the in-fighting. Actually focus on the customer by empowering employees to do so rather than having a couple of self-appointed rulers making unilateral decisions and throwing temper-tantrums when anyone disagrees or has a different perspective to offer.


  9. "Some talented co-workers, but not inspiring company culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Top Producer Systems full-time (More than 3 years)

    Pros

    Nice co-workers. I got to do some of the best work of my career here and always enjoyed being part of cross-functional teams.

    Cons

    The Richmond office overall has a higher-performing employee base than the head office in California, who make all the decisions.

    Advice to Management

    The energetic software scene is completely absent in the company culture. Find ways to make Top Producer a fun place to work.


  10. "Good company to work for."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Casual work place with flexible hours.

    Cons

    Management out of U.S. and does not always know what the left and right hand is doing.


  11. "Good place for personal development"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Richmond, BC (Canada)
    Current Employee - Anonymous Employee in Richmond, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Top Producer Systems full-time (More than 3 years)

    Pros

    Good support provided for tuition/personal development reimbursement and a subsidized Steve Nash membership. Casual dress code. Solid benefit plan. Industry will definitely grow in the future so it's an interesting industry to work in.

    Cons

    Difficult to move up as most employees outside of sales or customer care are in it for the long-term. Easier in R&D if you switch teams/departments.


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