TopLine Federal Credit Union Reviews | Glassdoor

TopLine Federal Credit Union Reviews

Updated Jul 4, 2019

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Found 8 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
100%
Approve of CEO
TopLine Federal Credit Union CEO Thomas Smith
Thomas Smith
1 Ratings
  1. Helpful (1)

    "Sales position as a teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Sales Representative in Saint Paul, MN
    Recommends
    Positive Outlook

    I have been working at TopLine Federal Credit Union

    Pros

    It's very simple and straightforward.

    Cons

    Sometimes its members that make it bad for us.

    Advice to Management

    You guys do fantastic!!

    TopLine Federal Credit Union2015-02-13
  2. "Great Company and Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - FSR1 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TopLine Federal Credit Union part-time for more than a year

    Pros

    Its a fun company to work for. Employees get treated great and are spoiled with food! Provide great training for employees before starting and its such a great company with fantastic communication methods to best serve employees and members.

    Cons

    There is a bit of favoritism. The employees that have been there for a while usually get the work load. Work is not divided equally, employees who know how to do most of the things will continue to do it because managers don't want to challenge the new employees to their greatest limits or cause stress to them. Also, I didn't see much internal promotions. They prefer to hire external people rather than internal employees...

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    Advice to Management

    Get more branches. Hire internally, there is so much potential internally. Let employees get a break when they want it. Be equal. Let everyone have a Saturday off once or twice a month. Take a good look at all employees and don't be afraid to let go of people who are not qualified after seeing them perform. Some are also overly qualified, so pay accordingly and or move people up!

    TopLine Federal Credit Union2019-07-04
  3. Helpful (3)

    "Great place to work but mid level manager is bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Services Representative 
    Recommends
    Positive Outlook

    I have been working at TopLine Federal Credit Union part-time

    Pros

    - Good coworkers - Relaxed environment - Chairs available for tellers - Senior management really care about the company, employees, and members - PLT for part time employees (.0578 hours per hour worked)

    Cons

    - Some favoritism with mid level manager - Low pay compared to other tellers positions - Very hard to get a day off even with a doctor’s note, 102 degree fever, and many other cold/flu symptoms - Managers don’t make sure that employees are sharing the work, one person often does most of it

    Advice to Management

    Higher wages to meet what tellers from other companies are paid, if hiring someone you know please don’t show favoritism, let your employees rest if they are really sick, supervise often to make sure employees are sharing the work, senior management should check in with employees regarding concerns about mid and low management

    TopLine Federal Credit Union2018-05-19
  4. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I worked at TopLine Federal Credit Union

    Pros

    People are wonderful to work with. Customer service is number one. It’s personal banking at its best

    Cons

    Too much movement between branches for management.

    TopLine Federal Credit Union2018-03-25
  5. Helpful (2)

    "Topline Federal Credit Union"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at TopLine Federal Credit Union full-time for more than 10 years

    Pros

    Great benefit package. Wonderful co-workers.

    Cons

    Very high pressure to meet established sales goals that have been set by senior management. Absolutely no work-life balance. You can expect to give up PLT and work very long hours. The branch staff is always in transition because they hire mostly part time people at the branch level who move on when something better comes along. That situation puts you in a position of working short handed almost all of the time. It’s...

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    Advice to Management

    Who would listen to any advice from me? I’m just a little tiny cog in a very big wheel. I’ll continue to show up and do my very best but I don’t expect anyone to notice.

    TopLine Federal Credit Union2017-11-19
  6. Helpful (1)

    "untrustworthy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at TopLine Federal Credit Union

    Pros

    hours are good, they like to eat.

    Cons

    sr management say they listen to the employees but don't, treat them like children and do not let the employees make decisions for themselves.

    Advice to Management

    look at yourself internally, maybe you will see why there is so much turnover and good people are leaving, maybe it is you that needs a change.

    TopLine Federal Credit Union2015-04-09
  7. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maple Grove, MN
    Recommends
    Positive Outlook

    I have been working at TopLine Federal Credit Union full-time for more than 3 years

    Pros

    Strong senior management team, quarterly updates on strategic goals, commitment to member owners

    Cons

    Minimal turnover limits advancement opportunities

    Advice to Management

    Add more location

    TopLine Federal Credit Union2015-01-26
  8. "Culture of distrust and dishonesty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at TopLine Federal Credit Union full-time

    Pros

    The CEO is retiring. He's a dinosaur living in a world 25 years ago who hasn't kept up with the times.

    Cons

    It's a culture of distrust and dishonesty toward employees. They blame it on the union, but it is a result of lack of leadership. Turnover is high and loyalty is nonexistant. Hopefully the new CEO can make a positive difference and create an environment where people are trusted and respected.

    Advice to Management

    Good riddance Harry Carter.

    TopLine Federal Credit Union2013-04-20
Found 8 reviews