Torchy's Tacos Reviews | Glassdoor

Torchy's Tacos Reviews

Updated Sep 5, 2019

To filter reviews, or .

Found 119 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
65%
Approve of CEO
Torchy's Tacos CEO G.J Hart
G.J Hart
20 Ratings
Pros
  • "Good Food and fun people to work with(in 8 reviews)

  • "The work environment and culture here is amazing and everyone is really on the same team(in 5 reviews)

Cons
  • "Long hours, perfect audits, understaffed, corporate bs(in 6 reviews)

  • "Always busy, managers play favorites, no raises(in 4 reviews)

More Pros and Cons
  1. "Best Part-Time Job I Ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Expeditor in San Marcos, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Torchy's Tacos part-time for more than 3 years

    Pros

    Positive company culture, responsive and thoughtful management, great tacos

    Cons

    unorganized scheduling system, some unexperienced managers

    Torchy's Tacos2019-09-03

    Torchy's Tacos Response

    September 9, 2019

    We appreciate all of your hard work! Thank you for the positive and constructive feedback! If you would like to give more feedback about your time as a Torchy’s employee, please feel free to reach out to people@torchystacos.com.

  2. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cashier 

    I have been working at Torchy's Tacos part-time for more than 3 years

    Pros

    Fun environment. Laid back place to work

    Cons

    Really isn’t any as a part time employee

    Advice to Management

    Not to get personally involved in employee drama

    Torchy's Tacos2019-08-30

    Torchy's Tacos Response

    September 9, 2019

    We are thankful for all of the hard work you do! At Torchy’s Tacos, we pride ourselves on having a positive company culture, so we appreciate that feedback. If you would like to give more feedback about your time as a Torchy’s employee, please feel free to reach out to people@torchystacos.com.

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Torchy's Tacos full-time

    Pros

    good place to work for food

    Cons

    long hours, bad pay for time

    Torchy's Tacos2019-09-05

    Torchy's Tacos Response

    September 10, 2019

    Thank you for being a part of the Torchy’s family! We appreciate your honesty about your experience at Torchy’s Tacos. One of our core values is Respect and we strive to reward our employees through fair pay. One of the ways we do this is by re-evaluating our pay structure within ...

    Show More
  4. "Doesn’t live up to its own values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Prep Cook in Pflugerville, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Torchy's Tacos full-time for less than a year

    Pros

    Great people to work with, system is simple and easy to use, and the place is clean.

    Cons

    Management teams are inexperienced both in leadership and conflict resolution. If you are not a high school student or non English speaker then they won’t know how to work with you. Arbitrary criteria for deciding who gets hours seems petty and borders on punitive. Management reneged on hours worked agreement. Began scheduling me for times and days I was unable to work. Faulted me when I didn’t show.

    Advice to Management

    Live the Torchy’s values. Heavily emphasized in training but absent in action. Stop being so dour when the customers complain.

    Torchy's Tacos2019-08-15

    Torchy's Tacos Response

    August 23, 2019Senior Manager, Talent Engagement

    We appreciate your hard work and your willingness to give feedback. As a part of our TORCH values we want to make sure we are displaying Respect for the work you do on a daily basis and Honoring your schedule requests as much as possible. If speaking with your Managing Partner or ...

    Show More
  5. "Be Prepared for it to take over your life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier in Denton, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Torchy's Tacos part-time for less than a year

    Pros

    Half off Tacos. Chill Customers. Solid Tips. Student workers

    Cons

    Too many managers. Strict attention to detail. False expectations and promises. Favoritism. Packed for hours. Pay cuts

    Advice to Management

    Make sure all the managers are on the same level with what your telling people to do. Stop picking favorites. Be decent people and not stuck up. Listen when employees have concerns

    Torchy's Tacos2019-08-13

    Torchy's Tacos Response

    August 23, 2019Senior Manager, Talent Engagement

    Thank you for your willingness to share! Picking favorites is definitely not a reflection of our TORCH values. Community within and outside of our stores is important to us, so we are sorry that you did not feel that. We will use this feedback to ensure that is communicated to ...

    Show More
  6. "A god awful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food Runner in Waco, TX
    Doesn't Recommend

    I worked at Torchy's Tacos part-time for less than a year

    Pros

    The food is good & the managers made sure to keep the kitchen/stock area extremely clean. Also get a 50% discount on their pricey food.

    Cons

    On my first day, I told my coworkers that this was my first ever job, to which they all replied "I'm so sorry, I promise most jobs aren't this bad." Constantly understaffed, and there were lines out the door almost every night, and we (illegally) weren't allowed to go on the majority of our breaks because of it. I came home exhausted to the point of almost being sick after every shift, and I was just part time. All... of the full-time employees looked suicidal. The pay was also very low and not worth the nonstop work we all did. I was also a student at the time, and they constantly kept trying to schedule me during classtime (it was on record that I was unavailable until the evenings) and would get angry when I fought it. I would also catch management smoking in the office and out in the outdoor dining area when nobody was around. When I quit after just 3 months, my manager thanked me for submitting my two weeks as opposed to screaming and walking out the door like everyone else. People were constantly coming and going because of the awful environment. Easily the worst job I've ever had -- avoid working at Torchy's like the plague.

    Show More
    Torchy's Tacos2019-08-05

    Torchy's Tacos Response

    August 10, 2019Senior Manager, Talent Engagement

    Thank you for sharing. We greatly value your feedback and we apologize that you did not have a positive experience. As a part of our TORCH Values, we take Respect and Honor very seriously and the experience that you described does not align with our values. We would like to know ...

    Show More
  7. "Torchy's"

    StarStarStarStarStar
    Former Employee - Cashier/Runner/Expo in Dallas, TX

    I worked at Torchy's Tacos full-time for less than a year

    Pros

    Let me work there for only a couple months at a time, quick hire process, great food.

    Cons

    High turnover rate, the restaurant gets busy and they will work you hard, very strict about only taking one 15 minute times break in an 8 hr shift.

    Torchy's Tacos2019-07-17

    Torchy's Tacos Response

    August 23, 2019Senior Manager, Talent Engagement

    Thank you for being a part of the Torchy's family! We'll be honest, with the use of fresh ingredients, made-to-order tacos and a high demand from customers, things can get pretty busy in our restaurants. However, we are always working towards ways to reduce turnover by improving ...

    Show More
  8. "A fun work environment with great co-workers and benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Prep/Line Cook in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Torchy's Tacos part-time for less than a year

    Pros

    You don't have to be crazy to work here. They'll train you!!!

    Cons

    Can be hectic at times.

    Torchy's Tacos2019-07-15

    Torchy's Tacos Response

    August 7, 2019Senior Manager, Talent Engagement

    We appreciate our hard working team members! Thank you for all you do!

  9. "Lousy Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food Runner 

    I have been working at Torchy's Tacos part-time for less than a year

    Pros

    Food discount, Food is really good

    Cons

    Managers were unorganized which made everyone stressed when we were super busy, only gave me weekend closing shifts

    Advice to Management

    Fix the work environment and make sure your managers are equipped for busy days, get rid of lazy managers/employees, stop pay discrimination based on “experience” prior to when we all do the same job

    Torchy's Tacos2019-07-18

    Torchy's Tacos Response

    August 23, 2019Senior Manager, Talent Engagement

    Your feedback is valuable to us. Although we aim to reward employees who have tenure and actively live out the TORCH values with pay increases and promotions, we never want anyone to feel that they were paid unfairly. We would like to hear more about this so that we can make it ...

    Show More
  10. "Ok not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Line Cook in Arlington, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Torchy's Tacos full-time for less than a year

    Pros

    Fun work environment, laid back when not busy

    Cons

    Half the staff are managers, you will never get overtime

    Advice to Management

    Quit promoting people to management and give raises like what was promised

    Torchy's Tacos2019-07-11
Found 119 reviews