Total Quality Logistics Reviews in Chicago, IL | Glassdoor

Total Quality Logistics Chicago Reviews

Updated May 10, 2017
77 reviews

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Chicago, IL Area

3.5
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Total Quality Logistics Founder, CEO, and President Kenneth Oaks
Kenneth Oaks
62 Ratings

77 Employee Reviews

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Pros
Cons
  • work/life balance can be tough at times (in 160 reviews)

  • Long hours but worth it in the end (in 225 reviews)

More Pros and Cons

  1. Helpful (2)

    "It's All About Opportunity. Success Up To You"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than 5 years)

    Pros

    You get out what you put in here, easy as that. Those that are willing to work hard and really dive into this opportunity do not find themselves disappointed. The office culture is going to get the most out of you and inspires daily competition regardless of tenure. Earning potential is very real and leadership is transparent about the expectations necessary to get there.

    Cons

    Hours can be long and strenuous when you're building your business. Expect your first two years to be a grind. Nothing's handed to you here, you have to earn it. Truth is that this job is not for everyone, and that's ok!

    Advice to Management

    Continue to trust young leaders and feedback from the floor. Our sales force has always been the company's core, don't get away from that!


  2. "Senior Logistics Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Logistics Account Executive in Chicago, IL
    Former Employee - Senior Logistics Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Total Quality Logistics full-time (More than a year)

    Pros

    The only pro that I would list is they do give you an extensive amount of preparation and training.

    Cons

    There are many cons to working here but the most adamant is the way their system works. The company preaches a good motto however their delivery is shotty. There isn't much trust and honesty promoted in the business that is done with the clients as well as dealings within the company. It is a very easy place to burn out and depending on your success is too based on your social standing. Everyone has the ability to carve your own path but if you are not apart of the "bro" atmosphere it is much more difficult to go it alone. Turnover is also probably 80% in 6 months and that remains pretty constant.

    Advice to Management

    Actually invest in your employees. I also hope that managers become hired more for their actually ability to lead and their industry knowledge.


  3. "Logistics Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Account Executive in Chicago, IL
    Current Employee - Logistics Account Executive in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Total Quality Logistics (More than a year)

    Pros

    Fun, energetic environment. Potential to make a lot of money.

    Cons

    Very stressful once your on your own. On call 24/7. Super hard to make commission. Some Saturdays and holidays required.


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  5. Helpful (2)

    "Its a tough industry. You get what you put into it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Account Executive in Chicago, IL
    Current Employee - Logistics Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Total Quality Logistics full-time (Less than a year)

    Pros

    It's all on you, no ceiling or floor. Some people make a great living doing this.

    Cons

    You have to rely on people to give you work, then turn around and trust another company to do a good job. Also, its a tough industry. If the driver is late its your fault.

    Advice to Management

    If we got paid more base salary it would make the young go getters want to commit. It takes time to build a solid book of business, recognize that living on 35k/yr is not that great Mr. Ken Oaks.


  6. "LAE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Broker in Chicago, IL
    Former Employee - Logistics Broker in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Total Quality Logistics full-time (More than a year)

    Pros

    Fun work environment, the people who you work with are about 21-30 years old so it feels very casual in the office every day.

    Cons

    Its all about the politics here at TQL. If you are a favorite there among the managers you will get all the good customers when brokers either leave or get fired. The turn over rate is insane, i started out with about 18 people in my class and ended up with only 3 that are still there left. The recruiters lie to you about how easy it is to make commission when they are recruiting you. They'll say "first year brokers make around 45-50k" but in reality the average broker doesn't even make it there a year before they're fired for performance or quits because its a terrible job for the amount of pay. Commission is also really hard to achieve as well, it takes about 8-10 months on average to make your first commission check. TQL is a good place to work if you have the work ethic and are willing to live pay check to paycheck for at least a year because you wont be making any solid money for at least 2 years there.

    It's the worst job for 35k and the best job for 180k.

    Advice to Management

    Cut the politics and actually invest in your employees rather than investing in how much money your employees can make the company


  7. Helpful (3)

    "LAE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Total Quality Logistics full-time (More than 3 years)

    Pros

    Uncapped commission, Frat house culture, Casual dress

    Cons

    frowned upon to only work hours that were discussed in interview process, work saturdays, hard to go on vacation because you will have to rely on someone else to run your account.

    Advice to Management

    More time with training & transparency


  8. Helpful (2)

    "A real opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than 5 years)

    Pros

    Transparent company. Unlimited earning potential. Rewarding compensation for good sales people. Awesome culture where you can be yourself and run your own accounts. Co-workers are great and motivated people. Charity and community service matters. Opportunity for advancement is very real now f you earn it.

    Cons

    Long hours, high stress job. Vacation time in your first or even two years shouldn't be taken if you are truely going after high success.

    Advice to Management

    Keep adding avenues for potential success like LTL and IMDL. Keep buying new leads. Keep integrating technology and unique ways we can set ourselves apart from the competition.


  9. Helpful (2)

    "great opportunity for those who are really ready to work for it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than 5 years)

    Pros

    - the same that all these reviews say- earning potential, office culture and environment, etc etc .. but the best part of being at tql is overcoming all of the challenges that exist and becoming successful .. that addictive feeling you get when you are on the way to work knowing you could make 10k that day, loving that this is your job and you are happy to go into work every day .. that's a special feeling that most people probably don't have.. I couldn't be more grateful to have been given the opportunity to work here, and I pushed myself harder than anything I've ever done to get to where I am today

    Cons

    - impossible to put into words what the grind of this job is like .. if you think you are a hard worker, ask yourself what challenges you've had professionally and how it compares to the things you read about tql.. this job isn't a bed of roses and certainly isn't for everyone.. in the end, it isn't for a lot of people that sign up for it knowing 100% what they're getting themselves into.. everyone is told from day 1 of the interview process how hard and demanding it is.. every single person says they're ready for it - if you decide that this is the path you want to take, really take the time to think about who you are and if you are ready for it because it's the hardest thing you will ever do


  10. Helpful (2)

    "Slackers need not apply"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Account Executive in Chicago, IL
    Current Employee - Logistics Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than 10 years)

    Pros

    Unlimited earning potential, great work environment, technology is set up so everyone's got a level playing field when they start selling. If you're looking for a career opportunity and you're willing to give it 100% every day, this is the place for you.

    Cons

    tough job. turnover is high, but that's the life of a salesperson. if you're just looking for a 'sales job', then you should look elsewhere.

    Advice to Management

    Continue to adapt and keep making this place what it is. A bunch of people hustling to make money for themselves. Keep it up!


  11. "Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Account Executive in Chicago, IL
    Former Employee - Logistics Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Total Quality Logistics full-time (More than a year)

    Pros

    There's a huge upside to make a good amount of money. Awesome work environment, the culture there is addictive.

    Cons

    Huge turnaround rate. Managers pick favorites immediately and really don't have space for others to grow.

    Advice to Management

    Be more open to up and comers. Don't pick your favorites before they're even hired.


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