Total Quality Logistics Reviews in Chicago, IL | Glassdoor

Find your next job here

Total Quality Logistics Chicago Reviews

Updated January 17, 2018
85 reviews

Filter

Filter

Chicago, IL Area

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Total Quality Logistics Founder, CEO, and President Kenneth Oaks
Kenneth Oaks
67 Ratings

85 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work/Life balance initially - first year to two years require sacrifices if you want to reap the rewards down the road (in 185 reviews)

  • Initial process of building a book of business can be difficult (in 86 reviews)

More Pros and Cons

  1. "Logistics Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Neutral Outlook
    Approves of CEO

    I worked at Total Quality Logistics full-time (Less than a year)

    Pros

    Great training, supportive environment, good leadership, excellent system for lead generating

    Cons

    Long hours, no overtime, base salary stays the same for all employees in every city

    Advice to Management

    In bigger cities, like Chicago, the base salary is not sufficient enough to live in the city. I wound consider having a $10000 increase in the base salary.


  2. "I just got the job offer today"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Account Executive in Westchester, IL
    Current Employee - Logistics Account Executive in Westchester, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (Less than a year)

    Pros

    Good environment from what I saw on my interviews. Family oriented. You can make as much as you want as long as you put the time into it

    Cons

    24/7/365. At first could be hard to balance life and work but the end result is what you have to stay focused on

    Advice to Management

    None. Management seemed very nice and outgoing. They only choose the best so you have to be the best

  3. Helpful (1)

    "You can make as much money as you want to make!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than 5 years)

    Pros

    As long as you're willing to put in the time you can make as much as you want! You will be highly compensated for your hard work.

    Cons

    Always on call but that's why you make the big bucks!

    Advice to Management

    Keep doing what you're doing!


  4. Helpful (2)

    "Logistics Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Account Executive in Chicago, IL
    Current Employee - Logistics Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than 3 years)

    Pros

    -Uncapped commission $$$
    -Industry leading technology
    -Veteran brokers willing to help you succeed
    -Great working atmosphere
    -Offices across the country

    Cons

    It is necessary to put in the work and time if you want to be successful at this company. If you are looking for a basic 8-5 job this isn't the job for you.


  5. "A great Start to a Carreer in Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior LAE in Chicago, IL
    Former Employee - Senior LAE in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Total Quality Logistics full-time (More than 3 years)

    Pros

    You are essentially your own boss with your own business. I made tons of money in a short time. Rewarded with a trip to Aruba. Given all the resources needed to be a successful freight broker.

    The business model is great for learning. You handle the customer and carrier side of things. so your experience will be sales, operations, accounting, and management (if you get your own team of assistants).

    Cons

    98% of new employees should see this as an entry level job. They make it seem like you can make tons of money and you can, but its very unlikely. The thing to focus on is the experience you take away from this job. It is a stepping stone on the path to being successful in sales.

    Advice to Management

    Look to hire not just sales reps, but people who will manage the accounts only.


  6. Helpful (4)

    "Great training program- Horribly Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Account Executive in Westchester, IL
    Former Employee - Logistics Account Executive in Westchester, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Total Quality Logistics full-time (More than a year)

    Pros

    Training program is by far the best in the industry giving you a foundation like none other and the knowledge and understanding of every part of the industry that takes years to learn elsewhere and only as they figure out through experience

    Cons

    Yes people can and do make amazing $ there and yes it is possible for anyone new to do the same as they will tell you over and over daily. What they don't let you know is that there's almost no chance of you actually accomplishing this or how each office is structured in a way that is so top heavy it's borderline illegal (practices not spoken of but happens so much it might as well be part of the company mission statement and usually figured out that's it's the norm 4-5 months into the job by anyone with half a brain). The team leaders and especially the office team leader will preach teamwork to the rest well knowing they don't practice what they preach and if you do actually land a WHALE customer be ready for whichever fabricated reason they pull from the deck and use as the reason for your termination which just so happens to only give the customers of every employee that either quits or is fired to themselves and no one else. Not a theory. FACT.

    Advice to Management

    Reorganize. Fix the horribly flawed business model (will NEVER happen bc they're very profitable, almost all flowing to the top & constantly hiring/firing the grunt workers which won't stop until their already industry hated reputation forces them to change or watches them crumble)


  7. "Life @ TQL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Chicago, IL
    Current Employee - Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than a year)

    Pros

    TQL has changed my life financially for the better. I will not sugar coat this it was a long hard road getting to this point. You have to be willing to give up free time and willing to work past 4:00 3-5 days a week.

    Cons

    Work life balance make suffer.

    Advice to Management

    Keep doing what you're doing and leading from the front.

  8. Helpful (1)

    "Winning Lottery Ticket!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Chicago, IL
    Current Employee - Branch Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than 3 years)

    Pros

    Uncapped commission
    Great employees
    Work hard play hard mentality
    You get what you put in to this

    Cons

    Work life balance which you can control through daily productivity

    Advice to Management

    Continue to invest in your employees and technology. Continue to advance resources.


  9. "Good money; good people; very long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistic Account Executive in Chicago, IL
    Current Employee - Logistic Account Executive in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Total Quality Logistics full-time (More than a year)

    Pros

    Uncapped commission is a huge perk and each broker runs his or her own account. If you're a control freak this is perfect- as long as you're putting in effort, making money, and acting ethically, you are given the freedom to run your account however you choose.

    High energy atmosphere. The people are friendly and helpful which is good news because you see a lot of them. The hours are crazy. Management is very supportive and provides tools anyone needs to succeed. Effort is constantly rewarded. Basically you are given opportunities by either making money or working hard. That's very fair.

    Cons

    Zero work-life balance. To some people it's worth it; to others it isn't. If you want to be super successful you basically have to live and breathe TQL. A vacation can mean a huge monetary loss so it's hard to take time off. It does pay off though.

    Turnover is very high but many of the hard workers stick it out. This job isn't for everyone. The people who don't succeed often get discouraged by the rejection- cold calling gets overwhelming to some. Again, it pays off.

    Advice to Management

    Each LAET has a dramatically different experience based on his or her LAE. This should be considered when evaluating various metrics regarding LAET performance.


  10. Helpful (2)

    "Shady Company, Shady People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Account Executive in Chicago, IL
    Former Employee - Logistics Account Executive in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Total Quality Logistics full-time (More than a year)

    Pros

    Some managers/co-workers are amazing, and really help you out. If you get assigned the right LAE, your time there can be amazing. If not, you'll hate it.

    If you like working 24/7 (I actually mean 24/7) then you'll love this place.

    Cons

    Recruiters will lie to you throughout the recruiting process. They intentionally target recent college grads because they know they are looking for jobs. Are there uncapped commissions? Yes, but only 25% of the gross during a 2 week period. No exceptions. So if you make 8k in a 2 week period, your commission is going to be 2k plus salary, right? Wrong. And if the customer is an existing customer, and has moved a load with us within the last 12 months, your commission is 20%. If you don't get your clients to pay their bills on time, or if there is an issue with paperwork, or for any other small reason, you lose out on your commission. And you have to keep track of POD's and stay on clients to pay within the 60 day period. TQL doesn't tell you this, or keep track of this for you, because if you don't keep an eye on your money, it goes to the company.

    Every single person in that office is on some sort of drug. If there was a drug test maybe 10% would pass. There were people who would go outside to their cars, smoke a blunt, and then come back inside and work high, to deal with the stress. Happened every single day.

    You are expected to work 60+ hours per week. They call this "hustle" but in reality you do the leg work for your mentor, who reaps the benefits. My mentor gave me a percentage of hi sales because he was a good person and I did the majority of the leg work, but don't expect to be rewarded for working your butt off.

    They tell you that if you work hard you will be successful. What they don't tell you is that if you can last 8 months at the company, and get in with the right managers, when your co-workers quit (which they will do, at an alarming rate of more than 55% turnover within the first year) they will cherry pick customers to "reward" you for your hustle. It's a game of how long you can embrace the suck before your co-workers quit, or get tired of working 24/7 on orders, or get fired for forging POD's, or lying extensively to customers and drivers. The guy who made the most money in our office got his top client after the former account manager got fired. Now he makes more than 150k, all because he outlasted everyone else in the office.

    People in your office will back stab you for your customers. No joke; they will access the system and create fake company names and addresses so they can keep different prospects locked down under false paperwork and bogus names. It's insane how competitive and slimy some of the people who work there are, and it's sad because there are some exceptional individuals who are great co-workers, they just are not as abundant.

    I started off with an incoming class of 16 people; within 8 months, all but 1 had left the company, and he was given all of our best customers as a "reward". He quit after 13 months, because you get burned out.

    Everyone gets caught up in ringing bells, and banging gongs after making a sale, everyone gets so jacked up and excited, but it's all fake energy. Once that wears off, people turn to drugs or forging paperwork to make money.

    All the good clients (clients that have steady routes, and daily schedules, where you can actually build relationships with both customers and drivers) are already taken as customers or have a restraining order to stop being harassed in our system. All you can realistically do is hope someone screws up and losses them as a client, and you can swoop in and take over the account. if you can outlast everyone else, you will make money, but it's a steep price.

    Advice to Management

    Spend less money on Ping Pong tables and Friday afternoon beer drops and more time on work life balance.


Showing 85 of 1,795 reviews
Reset Filters