Total Wine & More Reviews | Glassdoor

Total Wine & More Reviews

Updated January 21, 2019
674 reviews

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2.8
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Recommend to a friend
Approve of CEO
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Tom Haubenstricker
30 Ratings

Employee Reviews

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Pros
  • "Get to learn a lot more about alcohol, and not just about getting drunk" (in 18 reviews)

  • "Great opportunity to learn from talented people" (in 12 reviews)

Cons
  • "Schedules are made without much consideration for work/life balance" (in 58 reviews)

  • "Long hours and big work loads in a day" (in 65 reviews)

More Pros and Cons

  1. "Great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Bethesda, MD
    Current Employee - Analyst in Bethesda, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Total Wine & More full-time (More than a year)

    Pros

    Good place to work, ample direction from the management without really micromanaging

    Cons

    Federal holidays and leaves are less

    Advice to Management

    Management has to develop leaders from within teams


  2. "Total Wine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Total Wine & More part-time (Less than a year)

    Pros

    Great management, occasionally free food

    Cons

    Pay could be better, more wine tasting for employees

    Advice to Management

    Keep up the positive attitudes

  3. "Great Company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spirit Associate in Sarasota, FL
    Former Employee - Spirit Associate in Sarasota, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Total Wine & More full-time (Less than a year)

    Pros

    Management helps train associates with their knowledge of brands and experience.

    Cons

    Hours tend to shorten outside of Fall and Winter Seasons, especially after Christmas but this is to be expected with any retail company.

    Advice to Management

    Continue to invest in technology that can assist associates with finding inventory and answers for customers.


  4. "So much potential to be great, but management falls short"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wine Associate in Redondo Beach, CA
    Current Employee - Wine Associate in Redondo Beach, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Total Wine & More full-time (More than a year)

    Pros

    Working with a team
    Fun interactions with customers
    Great Learning experience
    Staying active

    Cons

    Lazy managers
    Hard work doesn't pay off as managers will just view you as a threat
    Managers will bully you for literally everything
    Recently taken over by a corporate entity that makes every day less fun, and ultimately only cares about profit.

    Advice to Management

    Look into Managers's mistreating team members in the Southern California region. They bully employees so they wont have to do any hard work.


  5. "Sales Associate/ Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Bethesda, MD
    Current Employee - Sales Associate/Cashier in Bethesda, MD

    I have been working at Total Wine & More full-time (More than a year)

    Pros

    Product education is encouraged; wine education classes and binder material provided.

    Cons

    Lower than expected income while being encouraged to multi--task and learn more.

    Advice to Management

    Advance the income of non-management positions


  6. "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Merchandiser in Dallas, TX
    Current Employee - Retail Merchandiser in Dallas, TX

    I have been working at Total Wine & More (Less than a year)

    Pros

    Easy work. Laid back management.

    Cons

    Pay is a little low.


  7. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Total Wine & More full-time

    Pros

    Lots of training on alcohol and tastings.

    Cons

    Hard to move up in the company

  8. "Ok job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nothing really stood out to me

    Cons

    Long hours, can work overnights low pay


  9. Helpful (1)

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Spring, TX
    Former Employee - Sales Associate/Cashier in Spring, TX
    Neutral Outlook
    No opinion of CEO

    I worked at Total Wine & More full-time (Less than a year)

    Pros

    Fun when management is in a good mood.

    Cons

    Schedules are all over the place. Wine associates doing cashier work and management treats you like crap. If you want to be micromanaged all day this is the place for you. No breaks unless you smoke. Unprofessional atmosphere with little room to advance.

    Advice to Management

    Treat employees like you would treat family. Invest in the staff and maybe they would stay longer and put in more work.


  10. Helpful (3)

    "Store Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Neutral Outlook
    No opinion of CEO

    I worked at Total Wine & More full-time (Less than a year)

    Pros

    The benefits are actually pretty good, and the discounts are nice.

    Cons

    Total Wine prides themselves on product knowledge and training their employees—Unfortunately, though, that only extends into their Winery/Spirits Direct program. Most sales associates could give you a speech on Cloud Break or Witching Hour, but couldn’t talk about its National Brand counterpart. Also, they do not care much about the quality of life of their employees. The hours are long and rarely consistent.

    Advice to Management

    Consider your employees more than your WD percentage. Unfortunately the company is ran by people from other major retailers who jumped ship and decided to join the liquor industry. This may make them good with numbers and sales goals, but leaves them ignorant when it comes to the knowledge that matters to consumers, and ethics that matter to employees.