Total Wine & More Reviews
Updated May 30, 2023
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Top Review Highlights by Sentiment
- "Lots of internal movement within the company; great opportunity to learn about the business." (in 22 reviews)
- "The pay is low compared to other hourly jobs especially for how much work is expected." (in 119 reviews)
- "Store managers have to work 50 hours a week as do most assistant managers and supervisors." (in 100 reviews)
- "There is no work/life balance with many long shifts (10 hours plus) with little time in between." (in 70 reviews)
Ratings by Demographics
This rating reflects the overall rating of Total Wine & More and is not affected by filters.
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- Former Employee, less than 1 year★★★★★
Best Seasonal Job
Jan 17, 2023 - Front End Cashier in Wake Forest, NCRecommendCEO ApprovalBusiness OutlookPros
Great as a seasonal position, i.e summers and the holidays
Cons
theres no real cons, except spending a ton of time on your feet
- Current Employee★★★★★
Pros
The employees at the store level are great. You can receive really good discounts on wine and spirits.
Cons
The hours are ridiculous. Full time is fifty hours and you will do every minute of it. The company runs on a skeleton crew even though they are making record profits. The pay isn’t competitive at all and hasn’t adjusted for the cost of living. You are given very little training and expected to learn everything on the fly. You will be asked to do every job in the store. Bad employees never get let go unless there is theft but they can be negative, late, no shows and still have a job. The owners of this company do not appreciate the the work that the employees put into this company with very little motivation (other than not wanting to starve) to keep them. You are a number in this company.
Continue reading - Current Employee★★★★★
Pros
You have to drug test for this company for delivery driver only but they don’t care about weed or alcohol. The online tips are shared but you get cash tips quite a bit…
Cons
It’s getting really busy and can be stressful — But it really doesn’t fall back onto you personally — I love my job — The pay could be better but it’s really not bad for what the requirements are They drug test you at first but in Colorado they don’t care about weed or alcohol — As long as it’s not during work hours— I get a free bottle every so often probably once or twice a month and It’s not a bad gig —-New location is getting quite busy… They also feed you on holidays and random special occasions it’s quite nice you also get discounts on a lot of items — Not a con — worth a try
Continue reading - Current Employee, more than 1 year★★★★★
Unorganized Management
May 30, 2023 - Cashier in Redondo Beach, CARecommendCEO ApprovalBusiness OutlookPros
- catered lunches during crazy weekends
Cons
- managers are often unavailable - cashiers are expected to not only check all customers out, but also take on the role of secretary and answer phone calls/questions - little room to grow, cashiers are all paid differently despite having the same job. it wasn't util I left that I realized I was paid 2 dollars less than my coworkers
Continue reading - Current Employee★★★★★
Pros
Good people, great diversity, and lots and lots of education on wine spirits and beer. Also, free booze. Can't complain there.
Cons
Incredibly pushy with sales, no extra pay no matter if you met the quota or not (no incentive), managers and regional managers only treat you like another number to increase their monetary gain and not like an actual person.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
The interview was easy enough
Cons
Management was on another level of terrible. They signed me on as full time and only gave me 5 hours a week. When hired, I was told I would be allowed a few days for vacation. When my vacation happened, they scheduled shifts and called me in a passive aggressive way asking where I was and 'if i even knew how to work my phone'. I was barely trained and left alone, and when I asked for direction, a manager told me they 'did not want to see' me right now. Overheard employees stereotyping other as well.
Continue reading - Former Employee, more than 5 years★★★★★
If you love the industry work anywhere else, they want to work you into dust
Apr 2, 2023 - Sales RepresentativeRecommendCEO ApprovalBusiness OutlookPros
There were a lot of promises made, which if kept would have been great. But nothing was.
Cons
I suspect management was part of the problem in my store. We had a new store manager and she would not allow anyone to help her. I was supposed to be full time but was given 15 hours a week. We lost a ton of people and they put a hiring freeze, despite making over 100k+ in sales per day on a skeleton crew. There are supposed to be people for merchandising which is basically filling shelves, hunting down cases from the overhead, filling online orders etc. But since they didn't have enough people the sales team was expected to do their jobs, plus everything else on top - leaving no time for actually helping customers. You expect to lift a lot, but all day everyday is excessive. They will gladly work you to death, pay nothing, and they will either give you 50+ hours or no hours. They also expect you to push their Winery and Spirits Direct portfolios onto everyone that walks in the door. While some of it is good...a good portion of it is truly awful. AVOID this company!
- Former Employee, more than 5 years★★★★★
Steer clear of this job
May 29, 2023 - Sales Associate in Roseville, MNRecommendCEO ApprovalBusiness OutlookPros
Discounts, easy to get hours changed
Cons
Hard work for little pay
Continue reading - Current Employee, less than 1 year★★★★★
Pros
- learn a lot about wine and spirits - you get to sample a wide variety of products - excellent wine discounts - opportunity to work with people who are enthusiastic about wine and spirits
Cons
- hours are cut severely for all employees at certain times of the year - you are expected to be very pushy with customers - you will be frequently reprimanded for things outside of your control. - there are no commissions or rewards for hitting lofty sales goals. - some of the senior sales associates harass the newer employees aggressively. Management will rarely reprimand them for it.
Continue reading - Former Employee, more than 5 years★★★★★
A lot of activities with great benefit's
May 22, 2023 - Sr Test Engineer in Bethesda, MDRecommendCEO ApprovalBusiness OutlookPros
Good employee discounts, a lot of great people to work with, if you are full time dont worry about lay offs.
Cons
sometimes overloaded work, and mandatory vaccination, not much of salary grows, management changes, one comes and goes, continuously changes with managements and you wont get much of recognition based on the work you do.
Total Wine & More Reviews FAQs
Total Wine & More has an overall rating of 3.2 out of 5, based on over 1,739 reviews left anonymously by employees. 45% of employees would recommend working at Total Wine & More to a friend and 43% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
45% of Total Wine & More employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Total Wine & More 2.5 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Total Wine & More to be benefits, career development, coworkers and the cons to be culture, compensation, management.
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