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Total Wine & More

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Total Wine & More

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Total Wine & More Reviews

Updated May 30, 2023

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Found 1,688 of over 2K reviews
3.2
45% Recommend to a Friend
51% Approve of CEO

Found 1,690 of over 2K reviews

3.2
45%
Recommend to a Friend
51%
Approve of CEO
Total Wine & More CEO Troy Rice (no image)
Troy Rice
394 Ratings

What people are saying about Total Wine & More

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Top Review Highlights by Sentiment

Pros
Cons
  • "Total wine and more gave me an eye opener of the realities of poor management.(in 149 reviews)
  • "The pay is low compared to other hourly jobs especially for how much work is expected.(in 119 reviews)
  • "Store managers have to work 50 hours a week as do most assistant managers and supervisors.(in 100 reviews)
  • "The long hours and not stop last minute tasks.(in 89 reviews)
  • "There is no work/life balance with many long shifts (10 hours plus) with little time in between.(in 70 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Total Wine & More and is not affected by filters.

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  1. 5.0
    Former Employee, less than 1 year

    Best Seasonal Job

    Jan 17, 2023 - Front End Cashier in Wake Forest, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great as a seasonal position, i.e summers and the holidays

    Cons

    theres no real cons, except spending a ton of time on your feet

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  2. 2.0
    Current Employee

    Not worth the stress.

    May 27, 2023 - Front End Cashier 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The employees at the store level are great. You can receive really good discounts on wine and spirits.

    Cons

    The hours are ridiculous. Full time is fifty hours and you will do every minute of it. The company runs on a skeleton crew even though they are making record profits. The pay isn’t competitive at all and hasn’t adjusted for the cost of living. You are given very little training and expected to learn everything on the fly. You will be asked to do every job in the store. Bad employees never get let go unless there is theft but they can be negative, late, no shows and still have a job. The owners of this company do not appreciate the the work that the employees put into this company with very little motivation (other than not wanting to starve) to keep them. You are a number in this company.

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  4. 4.0
    Current Employee

    It’s pretty worth it

    May 28, 2023 - Delivery Driver 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You have to drug test for this company for delivery driver only but they don’t care about weed or alcohol. The online tips are shared but you get cash tips quite a bit…

    Cons

    It’s getting really busy and can be stressful — But it really doesn’t fall back onto you personally — I love my job — The pay could be better but it’s really not bad for what the requirements are They drug test you at first but in Colorado they don’t care about weed or alcohol — As long as it’s not during work hours— I get a free bottle every so often probably once or twice a month and It’s not a bad gig —-New location is getting quite busy… They also feed you on holidays and random special occasions it’s quite nice you also get discounts on a lot of items — Not a con — worth a try

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  5. 3.0
    Current Employee, more than 1 year

    Unorganized Management

    May 30, 2023 - Cashier in Redondo Beach, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - catered lunches during crazy weekends

    Cons

    - managers are often unavailable - cashiers are expected to not only check all customers out, but also take on the role of secretary and answer phone calls/questions - little room to grow, cashiers are all paid differently despite having the same job. it wasn't util I left that I realized I was paid 2 dollars less than my coworkers

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  6. 2.0
    Current Employee

    Wine, but at what cost?

    May 24, 2023 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people, great diversity, and lots and lots of education on wine spirits and beer. Also, free booze. Can't complain there.

    Cons

    Incredibly pushy with sales, no extra pay no matter if you met the quota or not (no incentive), managers and regional managers only treat you like another number to increase their monetary gain and not like an actual person.

    Continue reading
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  7. 1.0
    Former Employee, less than 1 year

    Worst management of my life

    May 13, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The interview was easy enough

    Cons

    Management was on another level of terrible. They signed me on as full time and only gave me 5 hours a week. When hired, I was told I would be allowed a few days for vacation. When my vacation happened, they scheduled shifts and called me in a passive aggressive way asking where I was and 'if i even knew how to work my phone'. I was barely trained and left alone, and when I asked for direction, a manager told me they 'did not want to see' me right now. Overheard employees stereotyping other as well.

    Continue reading
    1 person found this review helpful
  8. 1.0
    Former Employee, more than 5 years

    If you love the industry work anywhere else, they want to work you into dust

    Apr 2, 2023 - Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There were a lot of promises made, which if kept would have been great. But nothing was.

    Cons

    I suspect management was part of the problem in my store. We had a new store manager and she would not allow anyone to help her. I was supposed to be full time but was given 15 hours a week. We lost a ton of people and they put a hiring freeze, despite making over 100k+ in sales per day on a skeleton crew. There are supposed to be people for merchandising which is basically filling shelves, hunting down cases from the overhead, filling online orders etc. But since they didn't have enough people the sales team was expected to do their jobs, plus everything else on top - leaving no time for actually helping customers. You expect to lift a lot, but all day everyday is excessive. They will gladly work you to death, pay nothing, and they will either give you 50+ hours or no hours. They also expect you to push their Winery and Spirits Direct portfolios onto everyone that walks in the door. While some of it is good...a good portion of it is truly awful. AVOID this company!

    3 people found this review helpful
  9. 2.0
    Former Employee, more than 5 years

    Steer clear of this job

    May 29, 2023 - Sales Associate in Roseville, MN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discounts, easy to get hours changed

    Cons

    Hard work for little pay

    Continue reading
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  10. 4.0
    Current Employee, less than 1 year

    Good team

    May 2, 2023 - Sales Associate in Minnetonka, MN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - learn a lot about wine and spirits - you get to sample a wide variety of products - excellent wine discounts - opportunity to work with people who are enthusiastic about wine and spirits

    Cons

    - hours are cut severely for all employees at certain times of the year - you are expected to be very pushy with customers - you will be frequently reprimanded for things outside of your control. - there are no commissions or rewards for hitting lofty sales goals. - some of the senior sales associates harass the newer employees aggressively. Management will rarely reprimand them for it.

    Continue reading
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  11. 3.0
    Former Employee, more than 5 years

    A lot of activities with great benefit's

    May 22, 2023 - Sr Test Engineer in Bethesda, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good employee discounts, a lot of great people to work with, if you are full time dont worry about lay offs.

    Cons

    sometimes overloaded work, and mandatory vaccination, not much of salary grows, management changes, one comes and goes, continuously changes with managements and you wont get much of recognition based on the work you do.

    Be the first to find this review helpful
Viewing 1 - 10 of 1,690 Reviews
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Total Wine & More Reviews FAQs

Total Wine & More has an overall rating of 3.2 out of 5, based on over 1,739 reviews left anonymously by employees. 45% of employees would recommend working at Total Wine & More to a friend and 43% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Total Wine & More employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Total Wine & More. This rating has decreased by -4% over the last 12 months.

45% of Total Wine & More employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Total Wine & More 2.5 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Total Wine & More to be benefits, career development, coworkers and the cons to be culture, compensation, management.

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Company Updates

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Total Wine & More

26 days ago

Diversity and Inclusion
𝐇𝐚𝐩𝐩𝐲 𝐂𝐢𝐧𝐜𝐨 𝐝𝐞 𝐌𝐚𝐲𝐨! Today marks the day of honor, strength, and resilience of the Mexican people and the pride in their nation. Cinco de Mayo is a holiday that celebrates the date of the Mexican army's victory over France at the Battle of Puebla during the Franco-Mexican War in 1862. Join us in celebrating and commemorating Mexican heritage and the importance of Cinco de Mayo. From tequila classes to engagement events, our teams know how to celebrate this holiday in style. #lovewhatyoudo #funatwork #cincodemayo
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Total Wine & More

29 days ago

Events
Thank you to our teams across the organization for joining our 2023 𝐀𝐧𝐧𝐮𝐚𝐥 𝐌𝐞𝐞𝐭𝐢𝐧𝐠! Our theme this year encompassed our focus for today and every day, that we are 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐝 𝐭𝐨 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐝 𝐭𝐨 𝐄𝐚𝐜𝐡 𝐎𝐭𝐡𝐞𝐫, 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐝 𝐭𝐨 𝐓𝐨𝐦𝐨𝐫𝐫𝐨𝐰. Team members across the organization gathered as we reviewed our strategic priorities and discussed our commitments to drive efficiencies, develop our people and processes, and operate more sustainably. We would like to extend appreciation to our leaders and team members for bringing this meeting to fruition. We would also like to extend a 𝐜𝐨𝐧𝐠𝐫𝐚𝐭𝐮𝐥𝐚𝐭𝐢𝐨𝐧𝐬 to all our award winners in the Field and Store Support Center - we recognize and appreciate your spirit, tenacity, and dedication. We look forward to continuing to focus on this theme and bringing our commitments to life in all that we do. #Lovewhatyoudo #totalwine
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Total Wine & More photo of: Who doesn't love the Yellow Tag Event?
Total Wine & More photo of: Cedric the Entertainer
Total Wine & More photo of: Sky and Vine Winemaker Steve Tonella stopped by Store 528!
Total Wine & More photo of: Kona bronco for big Kona event
Total Wine & More photo of: Easter bunny
Total Wine & More photo of: Team with Jenny Wagner of Caymus and Emmolo
Total Wine & More photo of: Celebrating Sarah on her 15th Total Wine Anniversary!!!
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Glassdoor has 1,739 Total Wine & More reviews submitted anonymously by Total Wine & More employees. Read employee reviews and ratings on Glassdoor to decide if Total Wine & More is right for you.