Total Wine & More Reviews | Glassdoor

Total Wine & More Reviews

Updated November 15, 2018
663 reviews

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2.7
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Tom Haubenstricker
27 Ratings

663 Employee Reviews

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Pros
  • "Really interesting environment; you will learn all you ever wanted to know about wine, beer and spirits" (in 27 reviews)

  • "Get to learn a lot more about alcohol, and not just about getting drunk" (in 18 reviews)

Cons
  • "Schedules are made without much consideration for work/life balance" (in 58 reviews)

  • "Long hours and big work loads in a day" (in 64 reviews)

More Pros and Cons

  1. "Front End Worker"

    StarStarStarStarStar
    Former Employee - Front End Cashier in Tempe, AZ
    Former Employee - Front End Cashier in Tempe, AZ

    I worked at Total Wine & More part-time (More than a year)

    Pros

    Good people, worked with your schedule and discounts were great.

    Cons

    Holiday vacations were hard to get as they blocked those times

    Advice to Management

    More showing appreciations


  2. "Great Place to work!!"

    StarStarStarStarStar
    Current Employee - Seasonal Cashier in Louisville, KY
    Current Employee - Seasonal Cashier in Louisville, KY
    Recommends

    I have been working at Total Wine & More part-time (Less than a year)

    Pros

    Seasonal part-time position, so far I love it!! Everyone is so nice and the managers do a lot to make sure everyone is having fun whilst still meeting company sales goals. Everybody pitches in and the teamwork is honestly exceptional

    Cons

    No cons thus far. Awesome place to work

  3. Helpful (2)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Euless, TX
    Former Employee - Retail Sales Associate in Euless, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Total Wine & More full-time (Less than a year)

    Pros

    Good training, friendly management team. Free wine for life program and good discounts.

    Cons

    Can be challenging finding wine to stock; sales job that pays no commission. I also did not enjoy wearing a long sleeve shirt with a tie everyday. Business casual with a name badge would be more comfortable and appropriate. Why wear white shirts when you are pulling cases of wine down everyday?

    Advice to Management

    Throughout my training I was told to only sell Winery Direct products as they have higher margins for the company (owners/mgt.) Problem is that there is no sales incentive for doing so. Suggestion, design a program where your sales associates can enjoy the perks of directing customer's to WD products. Example, sell 50% or more WD quarterly = $750 quarterly bonus; sell 55% and get $1000.00; sell 60% and get $1250, etc. This is EXPECTED is a sales job. Being told what to sell with no commission whatsoever is not a sales job. The way the pay is structured now is that of a customer service position.


  4. "Fun Environment, overcomplicated direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Atmosphere, people, product training, discounts

    Cons

    Growth potential can be difficult to some degree, merchandising directives are unorganized and not setup for each store.

    Advice to Management

    Less is more. Don't overcomplicate everything


  5. "Couldn't expect a better job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Bethesda, MD
    Current Employee - Analyst in Bethesda, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Total Wine & More full-time (Less than a year)

    Pros

    Love the company culture, manager is patient.
    Company is willing to support and help you grow.

    Cons

    The traffic around the area sucks.


  6. Helpful (1)

    "A great place to work while in school."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Total Wine & More full-time

    Pros

    Mostly flexible scheduling for retail.

    Cons

    Managers who actually want to help you grow are VERY few and far between.

    Advice to Management

    Make associates feel valued.


  7. "It's alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Total Wine & More full-time

    Pros

    Decent company culture
    Decent pay
    A company full of energy
    Tons of workplace events

    Cons

    45 Hour work days in the office.
    Don't even try to talk about telecommuting. You're not gonna get it.

  8. "Do not bother trying here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise/Sales Associate
    Current Employee - Merchandise/Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Total Wine & More full-time (More than a year)

    Pros

    Can win bottles, receive bonuses from test taking/selling up to a certain percentage during holidays, for cashiers you can rack up a few bucks from IDs.

    Cons

    High turnover rate, long hours during holidays then time cuts for the rest of the year, terrible management (they’re lazy and rude, care more about WD/SD sales and their bonuses rather than their workers), no incentive to sell WD/SD for sale associates other than house brand bottles, raises are less than .20 cents at times, will have to train others when the managers do not. Was hurt on the job while working merch, moving a shipment of 500 cases weighing 50+ lbs by myself and had to finish the rest of the truck throughout the day. I instantly was looked down upon after, was called to a manger’s meeting the following few days to discuss my decline in sales instead of my injury. They will cross train you in everything possible, have you work long hours and expect above and beyond if you do actual work. But don’t expect a raise! Even if you do their work. They let others slide by if they’re slackers but will crack down on hard workers. Please if you need a job, work as a cashier! Do not do merchandising or sales.

    Advice to Management

    Take time to train your staff! Be attentive to questions from new hires, help merchandisers and sale associates on busy days instead of disappearing for hours for “manager meetings” or ignoring back up for registers/calls to lockbox, HELP YOUR STAFF!


  9. "Great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Bethesda, MD
    Current Employee - Analyst in Bethesda, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Total Wine & More full-time (More than a year)

    Pros

    Good place to work, ample direction from the management without really micromanaging

    Cons

    Federal holidays and leaves are less

    Advice to Management

    Management has to develop leaders from within teams


  10. "Nice perks, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Total Wine & More full-time

    Pros

    Wine for Life program nice perk. Great education on wine. Great team to work with. Fun.

    Cons

    Low pay. Long shifts. Holidays and weekends.


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