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Total Wine & More

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Total Wine & More

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Total Wine & More Employee Reviews about "wine and beer"

Updated Oct 31, 2021

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Found 90 of over 1,572 reviews

3.3
53%
Recommend to a Friend
57%
Approve of CEO
Total Wine & More CEO Troy Rice (no image)
Troy Rice
342 Ratings

What people are saying about Total Wine & More

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Top Review Highlights by Sentiment

Pros
Cons
  • "Total wine and more gave me an eye opener of the realities of poor management.(in 130 reviews)
  • "The pay is low compared to other hourly jobs especially for how much work is expected.(in 101 reviews)
  • "Many managers operate from a place of fear as each day's sales numbers are tied to their annual bonus(in 93 reviews)
  • "The long hours and not stop last minute tasks.(in 79 reviews)
  • "There is no work/life balance with many long shifts (10 hours plus) with little time in between.(in 63 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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Reviews about "wine and beer"

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  1. 3.0
    Current Employee, more than 5 years

    Nice perks, but you soon realize that few are promoted. They ride employees like "rented mules" to reach sales goals.

    Sep 12, 2013 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Extensive training Excellent benefits for full-time employees Nice perks like free wine and beer

    Cons

    Majority of perks are only for sales staff and management and exclude all others Lack of career advancement as open positions are not advertised Many managers operate from a place of fear as each day's sales numbers are tied to their annual bonus

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    3 people found this review helpful
  2. 1.0
    Former Employee

    An Awful Normal

    Mar 12, 2015 - Drone in Dover, DE
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free beer or wine depending on your position and level of expertise based on passing certain tests. A possible way of making connections within the beverage world though they try to limit that. Possibility of travel, though slim.

    Cons

    The attitude depends on where you are in the degree of discontent. The store I was in was almost cancerous. They will give you a lot of rah-rah and there are many who definitely drank the Kool-Aid. But the pay is terrible compared to retail standards, and downright abusive compared to beverage industry especially taken into account what they expect and what you get in return. The work load is overwhelming, their expectations of their low-paid leaned upon workers is reflected in their difficulty in retaining employees that are worthy of investment. Work and life balance for those in store is non-existent. Of store employees they will expect a kind of availability that owns you. All of this represents a very awful normal, of the kind of company which in its totality and business model is based on cutting the profits out of not only their business partners, but of the very people of which day to day success is dependent upon.

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    6 people found this review helpful
  3. 1.0
    Current Employee

    Worst retail experience

    Aug 30, 2015 - Sales Floor Associate in Many
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discount on wine and beer

    Cons

    Very cold and impersonal place to work It is all about numbers graphs and charts No positive reinforcement, managers are not genuine Long shifts with a short lunch break, often encouraged to work during lunch Often encouraged to do "just one more thing" after clocking out This is the walmart of booze, a juggernaut. Minimal raises as management boasts about profit levels Never a sense of accomplishment or any praise......always more, never enough

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    3 people found this review helpful
  4. 2.0
    Current Employee, more than 1 year

    For retail, not horrible.

    Feb 24, 2014 - Merchandiser 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Occasionally, you will get free bottles of wine, spirits, beer, shirts, etc. -You learn a lot about alcohol - the wine associates are very knowledgeable. Spirits associates are trained fairly well too. -Most of my coworkers are very nice -Sometimes a fun place to work

    Cons

    Where to start? I've worked retail before so I know retail is bad. -The managers are paid very well and they do the least work. Most of their days are spent at the customer service desk assigning their tasks to everyone else. Supervisors are taught all manager's duties and paid less than half what they get paid. -The employees willing to brown nose get better pay and the better jobs to do -Doesn't matter how long the day - a thirty minute break off the clock. -If you work at the register, they want you to get customer e-mails. They threaten to write you up if you don't get what they believe is enough -Some corporate employees were GREAT but I'm convinced that most try to make the store employees as miserable as possible. -No schedule consistency. One week I'll work 40 hours the next, 5. -Holiday hours - We were told that nobody can complain, everyone will have over 50 hours (I did 70 one week). Once the holidays were over when they told me how they needed me so much, I had weeks where I had 0 hours. -'Beer for life' program where you become a certified beer server and receive free beer only available to full time employees. All of these employees turn the the more knowledgeable part time staff to help customers and even pick out their own beers since they are clueless. -Wine associates trained to sell Total Wine wines instead of national brand wines, but don't get a reward for it. -I witnessed a supervisor who worked harder than anybody in the store get promised a management position if she waited. She got it after 3 years and her pay was almost $20,000 less than other assistant managers that were hired from the inside. Way to keep your best employees happy Total Wine I could keep going.

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    1 person found this review helpful
  5. 2.0
    Current Employee, more than 1 year

    Dont expect to grow

    Aug 19, 2016 - FETM in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Educate you on wine beer and spirit's free tastings to sell the product better. Fast peaced always something to do if you have a good work ethic.

    Cons

    If you have a family forget holidays and any wekend functions. Don't expect to grow they will put the money in to train some new for higher level positions than invest in employees than have been loyal to the company. This company acts as a struggling bussiness when they are not. Not bonus unless you sell what they want sold.

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  6. 5.0
    Current Employee

    Great company to work for, if you are passionate, capable and hard working

    Aug 19, 2015 - Store Manager in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Tremendous growth opportunity. -Company is evolving and is entering a very exciting and dynamic phase of expansion. -Wages are above average for retail. -Benefits are more than competitive. -Significantly more full time opportunities are available at entry level positions than most other big box retailers. -Opportunity to learn about craft beer, spirits and wine and be trained by other like-minded beverage enthusiasts. -Free wine and beer for life opportunities for many (but not all) positions. -Tremendous opportunity to learn and grow and get promoted.

    Cons

    -Not for the faint of heart. Successful people at all levels must be competent, passionate and hard working. -Not a great fit for those without drive, initiative or a desire to be entrepreneurial. -Have to be willing and able to work long hours at times and make occasional work/life balance trade-offs (despite what other reviews say, this is the exception during holiday season, not the general rule year round...it is retail after all). -1/2 hour lunches are a thing. -Company is evolving and maturing and needs to add even more talented people.

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    1 person found this review helpful
  7. 1.0
    Former Employee

    Previous employee

    Dec 29, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pros- wine knowledge and training, decent benefits.

    Cons

    Work life balance does not exist. Full time employees have a mandated 50+ hrs/week with 1 30 minute lunch break. Shift can easily exceed 11 hours. Terrible store managers(had over 4), they usually work 30 hrs/wk leaving the assistant managers and supervisors with the worst shifts. Most store managers leave after 6 hrs to go taste beer at local breweries as they are 'working'.

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    4 people found this review helpful
  8. 3.0
    Current Employee

    Could be better, but there are worse places to make a living

    Aug 1, 2014 - Manager in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Great discounts -Alcohol business tends to attract fun people -Customers are generally happy to be in your store -Fast-paced, uptempo, never a dull moment, always something different going on -Solid product training, great portfolio -Free beer and wine every month once you're certified -Pay seems to be above what most retailers pay

    Cons

    -It's still retail and all that comes with it: nights, weekends, holidays. -Forget about any semblance of work/life balance. -Hours are long, breaks are short (only 30 minutes in a 12+ hour day???) -Inconsistent management. One month they say to do it this way, the next month it's the total opposite. Too many chiefs, not enough Indians. -Poor communication. Often seems like the left hand doesn't know what the right hand is doing. Needs to be a consistent message from corporate office through upper management and into the store level. And there is not. -Too many people in management here are more concerned with giving the impression that they do a good job as opposed to actually doing a good job. -Wasteful business practices. We always joke that this company must really hate trees. But they love paperwork. And 3-ring binders. -Somewhat dishonest business model that is basically "bait and switch". Your job is essentially to convince the customers to not buy what they came into purchase (major brands advertised at the lowest prices in town) but instead purchase a higher margin private label product. This may not be a big deal for some with sales backgrounds, but it can seem a bit sleazy and it's easy to feel like a used car salesman at times.

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    6 people found this review helpful
  9. 5.0
    Current Employee, more than 5 years

    Fun place to work!

    Sep 1, 2015 - Project Manager in Palm Beach Gardens, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing, once in a lifetime wine trips! Fast growing company that provides career growth. Good people to work with in management. Free wine and beer monthly!

    Cons

    50 hour work weeks for management.

    1 person found this review helpful
  10. 2.0
    Former Employee, more than 3 years

    Not a caring company to work for.

    Mar 28, 2018 - Wine Associate in Richmond, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Learned about the business but had to use my own judgement on much of what they try and teach you about it. An okay discount and free wine and beer to take home and try. I was lucky to meet a few really cool people who taught me more about wine and beer than any of the managers and the company itself.

    Cons

    The store I worked for at #206 in Richmond, VA had a bad reputation with all the vendors because of passive-aggressive managers. I know that they send out emails complaining about the national distributors. They train you to not care about the national label stuff and want you to treat customers like dummies selling them cheap contract wines that they make big profits from. The managers at my store never followed through on a lot of things to it's employees. No pay raises or very small but want you to forever do more. Lazy workers there as well. Pay for cashiers is terrible. Revolving door and I'm so happy I left too.

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    6 people found this review helpful
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