Tower Federal Credit Union Reviews | Glassdoor

Tower Federal Credit Union Reviews

Updated July 10, 2018
21 reviews

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3.8
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Tower Federal Credit Union President and CEO Richard Stafford
Richard Stafford
3 Ratings

21 Employee Reviews

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  1. "Great workplace enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tower Federal Credit Union full-time

    Pros

    Great training
    Strong culture and friendly

    Cons

    Little communication from executive decisions


  2. "Great work-life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Laurel, MD
    Former Employee - Member Service Representative in Laurel, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tower Federal Credit Union full-time (More than 5 years)

    Pros

    Competitive salary, hours of operation are reasonable.

    Cons

    A bit behind in the use of modern technology and resources, but they are getting there.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Tower Federal Credit Union full-time

    Pros

    Great Company, values employees , room to advance up

    Cons

    below average compensation, not most exciting job


  4. "A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tower Federal Credit Union full-time (More than 3 years)

    Pros

    The benefits are fairly competitive (401k and a pension plan is rare these days) and depending on the department, the people are amazing to work with! It makes the day go by and working as a team to solve issues to help the customers is always rewarding.

    Cons

    As stated above, depending on the department, the people can be both amazing to work with or not so much. The training is also lacking a bit so be fully prepared to ask questions. Also the communication between departments is almost nonexistent so getting things done sometimes is a hassle.

    Advice to Management

    The one thing that is I will say is that though some do this, not enough do. People need to think of the bigger picture. A quick solution works for a while but it can also cause even bigger problems in the end.


  5. "Whatever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Tower Federal Credit Union full-time

    Pros

    Pension plan included in benefits package

    Cons

    Unorganized poorly managed. Not enough training

    Advice to Management

    Unorganized poorly managed


  6. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Laurel, MD
    Current Employee - Anonymous Employee in Laurel, MD
    Recommends
    Positive Outlook

    I have been working at Tower Federal Credit Union full-time (More than a year)

    Pros

    Having both a pension plan and 401k plan is great! Not many employers can match that. The other benefits are average to good. No complaints.

    Cons

    I'm really happy here but I guess if there is one complaint it is that the interview process is very detailed. Don't apply if you have bad credit. You will not get hired. Not really a con because I understand why. Applying will just be a waste of time if yours is bad.

    Advice to Management

    I can't think of any advise for management. From where I set, they know what they are doing and the direction Tower needs to take.


  7. Helpful (4)

    "Tower Federal Credit Union"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Laurel, MD
    Current Employee - Anonymous Employee in Laurel, MD
    Recommends
    Positive Outlook

    I have been working at Tower Federal Credit Union (More than a year)

    Pros

    Benefits, people, culture, location, and pay is average.

    Cons

    You have to take a polygraph. The polygraph is administered by NSA. NSA is strict about their polygraphs now, thanks to Edward Snowden. Make sure you can pass the poly, if not Tower will cut you.

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Laurel, MD
    Current Employee - Finance in Laurel, MD
    Recommends
    Positive Outlook

    I have been working at Tower Federal Credit Union full-time (More than 8 years)

    Pros

    Great benefits, training, and work/life balance.

    Cons

    Pay scale isn't as high as other employers.


  9. Helpful (1)

    "Great benefits, hard to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Laurel, MD
    Current Employee - Anonymous Employee in Laurel, MD
    Recommends
    Positive Outlook

    I have been working at Tower Federal Credit Union full-time (More than 8 years)

    Pros

    Great benefits, good work-life balance opportunities, stable company

    Cons

    Tough to move up, small annual raises, even with exceptional reviews, very much a seniority based hierarchy

    Advice to Management

    Develop internal talent more! Offer training for everyone, show that you want people to stick around and succeed, reduce sales based incentives and focus on service.


  10. Helpful (3)

    "Management needs an overhaul!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Laurel, MD
    Current Employee - Finance in Laurel, MD

    I have been working at Tower Federal Credit Union full-time (More than 5 years)

    Pros

    Pension plan. Some flexibility with work hours.

    Cons

    Poor management. No one addresses issues. VPs and above feel they are above "managing" people, and don't address anything.

    Advice to Management

    Wake up! Learn how to support and respect your teams. Be a part of the team and not a spectator. If this is not your philosophy, then please leave!


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