Town Shoes Reviews | Glassdoor

Town Shoes Reviews

Updated March 16, 2017
126 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Town Shoes President & CEO Bruce Dinan
Bruce Dinan
41 Ratings

126 Employee Reviews

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Pros
  • Top that off with a fabulous discount program, benefits & flexible work hours (good work life balance & summer hours) (in 11 reviews)

  • Good perks - free shoes, good employee discount (in 11 reviews)

Cons
  • Communication with Head Office was nonsense (in 13 reviews)

  • Pay is not worth all the work for full time associates (in 5 reviews)

More Pros and Cons

  1. "Chief Operating Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbia, MO
    Current Employee - Anonymous Employee in Columbia, MO
    Disapproves of CEO

    Pros

    Great having summers off in the company

    Cons

    Small company, not much room for growth

    Advice to Management

    Stay conservative with financial assets,

    Town Shoes Response

    Sep 21, 2015 – HR Manager

    thank you for sharing your feedback with us!


  2. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Town Shoes full-time

    Pros

    Good benefits and discounts

    Cons

    High expectations for little pay. Unrealistic commission structure. Goals are to high don't set you up to be successful.


  3. "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Quick advancement, a lot of FaceTime with management. Growing company and good benefits.

    Cons

    Micro managed to the fullest

    Advice to Management

    Be confident in the person to do the job you hired them to do

    Town Shoes Response

    Sep 21, 2015 – HR Manager

    thank you for sharing your feedback with us!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sterling Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hurst, TX
    Former Employee - Anonymous Employee in Hurst, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible Hours , niceand friendly employer.

    Cons

    The distance you had to travel sometimes to get to a new job.


  6. Helpful (1)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Town Shoes full-time (More than 5 years)

    Pros

    Job security, benefits package, consistent schedule, promote-from-within, training opportunities, incentive bonus programs and trips.

    Cons

    Corporate mindset - raises are hard earned and small, work hours can be strenuously long, hard to get straight answers from higher-ups.

    Advice to Management

    Credibility, credibility, credibility. Pass it down to your district managers. Do as promised or make no promises.


  7. "The best"

    Star Star Star Star Star
    Former Employee - Administrative Clerk in Great Falls, MT
    Former Employee - Administrative Clerk in Great Falls, MT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Town Shoes full-time (More than a year)

    Pros

    Mixed bag. Hard work gets rewarded.

    Cons

    Must wear multiple hats. No room for advancements.

    Advice to Management

    Value your employees

    Town Shoes Response

    Dec 1, 2014 – HR Manager

    Thanks for taking the time to share your feedback with us! we're happy to hear how much you enjoyed working for us and wills hare your recommendations with our Management team.


  8. Helpful (2)

    "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Quinte West, ON (Canada)
    Current Employee - Store Manager in Quinte West, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Shoes full-time (More than a year)

    Pros

    Good pay of you bargain a lot and push back ! Discounts on shoes at town shoes and other brands DSW , Shoe Warehouse and shoes company.

    Cons

    Operation side of the company is totally devastated! There is no coordination between head office and store operations ! More than expected MICRO MANAGING FROM DSW DR'S COMING TO TOWN SHOES BRAND ! sometime they do not know what they are talking about !

    Advice to Management

    There should be a 360° feedback too. DM'S not only give one sided opinions on everything. Store managers should have the access to give feedback on DM support in the area !! if you micro manage a lot and than managers won't feel like the owner of the business and will work as an employees only ! Result will be décline in morale !


  9. Helpful (3)

    "An alright first management experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager
    Former Employee - Retail Store Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Town Shoes full-time (More than a year)

    Pros

    A great staff discount . Contests with certain brands which can lead to free shoes. Able to build a team of your own choosing.

    Cons

    Terrible head office communication
    No acknowledgment for a job well done
    Marketing confuses customers which leads them to abuse associates verbally.

    Advice to Management

    Need an initiative to grow within company. Once you're a manager in bc there's no growth unless you move to Toronto.


  10. Helpful (4)

    "narcissistic leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    There is a really good employee discount

    Cons

    Narcissistic leadership that thinks nothing of throwing their employees under the bus. They are distrustful and quick to blame others and come up with a thousand different excuses for their own failures.

    Advice to Management

    Drain the swamp. If you want a decent culture, then replace the part time leaders.


  11. Helpful (2)

    "AVOID WORKING AT METROTOWN LOCATION"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burnaby, BC (Canada)
    Former Employee - Sales Associate in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Shoes part-time (More than a year)

    Pros

    you sell lots, you make commission

    Cons

    Boss rarely helps associates on the floor and has zero knowledge of working with shoes
    There is no stock-person, so sometimes the stockroom will be packed with stacked boxes which make it a safety hazard for associates
    Hours are cut specifically on weekends which means there are fewer associates on the floor (especially when breaks are taken) and this is a major loss prevention issue
    Associate discount used to be applied to sale items, but now only applied to regular priced items which makes it too expensive for associates making minimum wage

    Advice to Management

    Can't teach an old dog new tricks so hire (or promote) someone to management that actually knows about the company's products, or at least knows how to sell shoes



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