Town Sports International Holdings Reviews in New York, NY | Glassdoor

Town Sports International Holdings New York Reviews

Updated June 1, 2017
65 reviews

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New York, NY

2.7
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Approve of CEO
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Patrick Walsh
6 Ratings

65 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 77 reviews)

  • Free gym membership included with access to all TSI facilities (in 67 reviews)

Cons
  • Work/Life Balance could be better (in 25 reviews)

  • Very high turnover of management (in 24 reviews)

More Pros and Cons

  1. "Group fitness Instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Fitness Instructor in New York, NY
    Current Employee - Group Fitness Instructor in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings part-time (More than 5 years)

    Pros

    There a lot of locations and a lot of opportunities to teach classes.

    Cons

    They do not offer pay increases to instructors.

    Advice to Management

    Management should utilize the talent they have to develop unique class experiences that can only be found at TSI clubs.


  2. "group Fitness instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Fitness Instructor in New York, NY
    Current Employee - Group Fitness Instructor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings part-time (More than 8 years)

    Pros

    teaching various formats to wonderful people, love my work

    Cons

    need more work and better benefits

    Advice to Management

    we need more classes but love what i do and the gyms i work at

  3. "Current Status"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Still focused on providing a good overall fitness / enhanced life style experience to its members

    Cons

    Focused to much on financials and expense control

    Advice to Management

    Listen to the customers and current employees


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Free membership. Staff are nice and great to work with. Good networking with clients and staff
    There's not much good to say about this company.

    Cons

    Too many. Work optimization. Everyone is required to do 2-3 jobs. The CEO is out of touch with employees. Staff morale is at an all time low.

    CEO needs to be In undercover boss. Your sales people will make or break your company.

    Board shake up is needed to oust current CEO. He is the absolute worse.

    Advice to Management

    Pay your sales people. They are the bread and butter.


  5. Helpful (1)

    "Steadily going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in New York, NY
    Former Employee - Membership Consultant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Great team atmosphere.
    Great health benefits.

    Cons

    Constantly changing pay structure, no support form constantly having fly by night, untrained, management hired from the outside. No room for growth.

    Advice to Management

    When you have a great employee you should treat them as such. Management should be hired from within, not from the outside.


  6. "Great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Director in New York, NY
    Former Employee - Fitness Director in New York, NY
    Recommends
    Positive Outlook

    I worked at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Great place to get started and learn the fitness industry. There is always room to advance.

    Cons

    Reactive management style. I feel they never let an idea or plan fully develop.


  7. "Accounting Clerk"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Accounting Clerk in New York, NY
    Current Employee - Accounting Clerk in New York, NY

    I have been working at Town Sports International Holdings (Less than a year)

    Pros

    awesome team, easy going administrators

    Cons

    No cons at the moment

  8. "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    worked with amazing people who have great work ethics and family values.

    Free Gym Membership :)

    Free Coffee and sometimes snacks, occasionally we had smoothies on Fridays.

    Located in a convenient area which made it very easy to commute to work.

    Cons

    The company overall does not know where what they are doing. They failed to value the brand and dropped prices to compete with lower end gym franchise. Overall, my experience was great and I would do it again but they need to stick to their own lane and not compete with others. TSI lost alot of great employees because of this.

    Advice to Management

    Value the remaining employees because they bring in the sales which means money to your company.


  9. Helpful (1)

    "Membership Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in New York, NY
    Former Employee - Membership Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Town Sports International Holdings full-time (More than a year)

    Pros

    If you are good at selling, you can make good money. You get access to fitness resources for free or at a discounted price (personal training, classes, gym membership).

    Cons

    The company is downsizing and changes the commission structure on a monthly basis. When I was first hired, my commission was $70-$60 per membership, then the company changed the structure, and I was receiving $10 per membership. When I left, once more the company changed the commission structure, and membership consultants were not receiving their commission unless other metrics were met at the club. The environment is very toxic. Some people are really great to work with, but most of the staff are non reliable.


  10. "General manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None there aren't any benefits to working here other than work life balance and free membership.

    Cons

    Everything don't work here no organization no direction.

    Advice to Management

    Do not work here. No organization and no structure. The blind leading the blind.


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