Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated April 23, 2017
346 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Patrick Walsh
29 Ratings

346 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 77 reviews)

  • Free gym membership included with access to all TSI facilities (in 67 reviews)

Cons
  • Work/Life Balance could be better (in 25 reviews)

  • Very high turnover of management (in 24 reviews)

More Pros and Cons

  1. "Personal trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends

    I have been working at Town Sports International Holdings part-time (Less than a year)

    Pros

    Good team and good vision

    Cons

    Less floor hours and better training for employees

    Advice to Management

    Keep pushing trainers


  2. "Customer Service Manager position should pay way more for the amount of work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Washington, DC
    Former Employee - Customer Service Manager in Washington, DC
    Doesn't Recommend

    I worked at Town Sports International Holdings full-time (Less than a year)

    Pros

    I had awesome employees in every department

    Cons

    Lack of support from upper management


  3. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in White Plains, NY
    Former Employee - General Manager in White Plains, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than a year)

    Pros

    Free membership. Fun meeting members

    Cons

    Horrible hours and company structure. Also HR department is not helpful at all.


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  5. "Terrible Communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Associate in Boston, MA
    Current Employee - Front Desk Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings part-time (More than a year)

    Pros

    Free gym membership, discounted personal training, fun environment

    Cons

    GMs of different BSCs do not communicate well, staff can't reserve classes or bring guests, rules are bent for certain people but not everyone

    Advice to Management

    Talk to each other and your staff


  6. "Violation of labor laws"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in Ramsey, NJ
    Former Employee - Membership Consultant in Ramsey, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 5 years)

    Pros

    free membership (if your GM actually allows you to work out)

    Cons

    12-14 "closeout days", $6 an hour pay as a sales consultant. get paid for 40 hours at $6, work 80 hours.

    Must work both weekends or at least one Saturday. Most GM's take off on the weekends and are not to be found on the weekends if you have a question regarding sales/billing.

    Management threatens you will loose your job.

    Boiler room tactics

    Sales Directors are shady and encourage breaking company policies.

    billing problems like you can't imagine

    BOYS club/ HR nightmare

    NO room for advancement

    Advice to Management

    None because there is no open door policy. Most managers leave and have trouble outside of the fitness world selling because they are used to manipulating the system to make sales.

    Once you leave TSI, you will realize what a circus/revolving door/CYCLE of emotional abuse this place is...

    Stop being shady


  7. "group Fitness instructor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Fitness Instructor in New York, NY
    Current Employee - Group Fitness Instructor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings part-time (More than 8 years)

    Pros

    teaching various formats to wonderful people, love my work

    Cons

    need more work and better benefits

    Advice to Management

    we need more classes but love what i do and the gyms i work at


  8. "Current Status"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Still focused on providing a good overall fitness / enhanced life style experience to its members

    Cons

    Focused to much on financials and expense control

    Advice to Management

    Listen to the customers and current employees


  9. "Personal Trainer"

    Star Star Star Star Star
    Former Employee - Personal Trainer in Boston, MA
    Former Employee - Personal Trainer in Boston, MA

    I worked at Town Sports International Holdings (More than 5 years)

    Pros

    Flexible Schedule, Good Incentive, Opportunity for publicity

    Cons

    Not for the unmotivated trainer.

    Advice to Management

    Stay involved with your trainers on a one-to-one level.


  10. "Membership Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager/Administrative Assistant in Far Rockaway, NY
    Former Employee - Assistant Sales Manager/Administrative Assistant in Far Rockaway, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Free gym membership, able to make connections and establish rapport with recurring members & guest clientele; not much need for micromanagement.

    Cons

    They treat their consultants very unfairly; lots of expectations but minimal rewards due to decisions being made from executives; minimum wage in New York City!; always wanting to adhere to a sales pitch script instead of honing on how to build interpersonal skills with guests and potential clients

    Advice to Management

    Promote from within; Those who are running your locations should have a passion for the position and for the company; be able to survey which managers truly have rapport with clients so that it makes the location and your brand look better; stop having so many sales expectations if you're not willing to reward in those efforts.


  11. "GM at TSI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Washington, DC
    Former Employee - General Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Working in a gym environment

    Cons

    Inconsistency, ever-changing membership plans and commission changes that effect your team and members, constant company downsizing which results in instability and distrust among employees and management having to take on multiple management roles, really hard to make a bonus due to random charges made to your P&L, success is based on number of membership sales versus dollar amount of memberships sold

    Advice to Management

    Be consistent with your commission structure and membership plans, provide support to your teams and let them know what's going on within the company, change bonus structure to a dollar amount monthly goal so the club and company is profitable


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