Town Sports International Holdings Reviews | Glassdoor

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Town Sports International Holdings Reviews

Updated February 20, 2018
658 reviews

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2.8
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Patrick Walsh
49 Ratings

658 Employee Reviews

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Pros
Cons
  • Work/Life Balance could be better (in 32 reviews)

  • Low pay, little to no breaks even with a 6 hour shift (in 33 reviews)

More Pros and Cons

  1. "Growth Opportunities!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    -Able to easily move up through the company through hard work and engaging in TSI culture!
    -Great pay rewards when standards are exceeded.
    -Amazing culture and fun place to work.

    Cons

    -Occasional long hours here and there.
    -No time off in January or September as they are very busy months.

    Advice to Management

    Continue to build the culture and develop employees who are invested!


  2. "Use to be a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time

    Pros

    Great staff to work with.

    Cons

    Company doesn't takes care of it's most valuable assets which is the employee

    Advice to Management

    Take care of the employees and the company will strive once again. The staff will go above and beyond for the company if they are compensated and taken care of.

  3. "Pretty OK Corporate Fitness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings part-time

    Pros

    many locations; affordable; diverse clientele

    Cons

    frequent management staff turnover; frequent changes to policies and practices

    Advice to Management

    Pick a lane; settle down; be who you are


  4. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    Your team is usually great, it’s unfortunate that the company sucks the life out of them and they end up leaving.

    Cons

    If you love helping people, and changing their lives through fitness, this is not the place for you. They do not care about the employees or the members. They only care about sales. Guess what TSI happy members=more money.

    Advice to Management

    Wake up? You’re killing your employees, and you have some pretty amazing, hard working employees working for you .


  5. "Welcome Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Town Sports International Holdings part-time

    Pros

    Flexible work hours and due to the gym being open long hours there are many possible times one can work

    Cons

    Poorly runed. Often times did not have enough staff


  6. "Good for starting out in customer service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings part-time

    Pros

    Great coworkers around you
    Free gym membership
    Good amenities

    Cons

    Dealing with brunt of corporate decisions
    Broken machines take awhile to fix


  7. "Front Desk Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings part-time

    Pros

    As an employee, you get the benefit of a free membership

    Cons

    To get more hours, you have to call other gym facilitating and seeing if there are shifts open.

    Advice to Management

    N/a

  8. "Ok for a part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings part-time

    Pros

    The coworkers are nice and the hours are nice

    Cons

    Customers can be difficult to deal work with.


  9. "Great Energy but poor management from Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    Very supportive with their staff for the most part. Great people on the Club level who truly care about doing a great job. Pay scale is questionable and funky at times.

    Cons

    They have no systems that work to manage a gym as I see it. It is all damage control, and things don't get done or fixed or handled for weeks at a time, when they could be handled in a day. Upper Management needs to learn how to manage effectively so that things can get done on the club level Managers come and go and there does not seem to be a system of real life training for the manager either. There seems to be no system whatsoever set up with even a check list of all the things that need to get done in a club on a daily basis.

    Advice to Management

    Upper Management: Set up systems in your clubs for everything from closing to cleaning to how to call in sick so that nothing slips through the cracks and your gyms can be excellent. Always excellent. And stop with the funky and confusing payment processes with your member agreements. Simplify all. Your customers are gold and they need to be treated like that.


  10. Helpful (1)

    "I would rather not"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings full-time

    Pros

    Things as an MC seem fantastic until you look behind the curtains to what Management is up to

    Cons

    Illegal sales techniques taught by management and punishable to the MC


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