Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated March 19, 2019
737 reviews

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2.8
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Patrick Walsh
84 Ratings

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Pros
Cons
  • "Company has skeezy upper management that seem to get away with everything even illegal things" (in 36 reviews)

  • "Low pay, little to no breaks even with a 6 hour shift" (in 33 reviews)

More Pros and Cons

  1. Helpful (1)

    "CONSTRUCTION MANAGER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Great Management staff and work environment all the facilities are in great locations and you get to workout for free!

    Cons

    None worth mentioning this is a great place to work

    Advice to Management

    Keep up the good work and training programs


  2. Helpful (1)

    "I am surprised this company is still in business..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in East Brunswick, NJ
    Former Employee - Sales Associate in East Brunswick, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than a year)

    Pros

    You get paid and depending on position in the company, some good downtime.

    Cons

    I don't know where to start. The company doesn't seem to care about their employees or members unless it's one of their main clubs, our club, like many others I know of, got a lot of neglect from upper management. From broken machines and facilities to so many billing errors, it makes you wonder if it was just an "error" or conscious manipulation of the system with the intent to steal. Don't expect good pay unless you are higher-up in the company. This company also has a terrible BBB rating

    Advice to Management

    Just... get it together... if you care about you'r members. Otherwise, it was an embarrassment to work for this company as we can't in any way help a member with a lot of things.

  3. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Butler, NJ
    Former Employee - Anonymous Employee in Butler, NJ
    Recommends

    I worked at Town Sports International Holdings full-time (More than a year)

    Pros

    fun environment easy work

    Cons

    pay is just minimum wage


  4. "Manager Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Welcome Team in New York, NY
    Current Employee - Senior Welcome Team in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    - Always room for Growth and progression
    -Hours are great as long as you can prove the work gets done
    - Positive and fun environment as health is placed first
    - With a great team, you can achieve the great benefits of the commission.
    - Great Managers as long as you are doing what is needed to be done
    - Free Gym membership.
    - If there is a issue, it will be solved as long as you make effort for it.
    - You get what you earn.

    Cons

    - Highly recommend hiring or applying only if you are interested in fitness as it helps with customer service and new members motivation.
    - Have to be a team player, Working with others will only be positive to the club and it's crucial in a successful club experience for both staff and members.
    - Be able to multitask, there is a lot of different things that need attention and i would recommend this if you can handle multiple things.
    - For sales: know your equipment and know fitness/healthy lifestyles

    Advice to Management

    - Communication: as long as everyone is communicating about everything related to the club, you will succeed
    - Passion for fitness definitely helps with sales and just overall performance in the gym.
    - Apply urgency and continue follow ups regarding club maintenance as it helps resolve a situation that a club faces.
    - There is no reason to not get paid commission aside from team members not doing their part to help.
    - Accountability is key.


  5. "Trash place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than 8 years)

    Pros

    Free gym membership and a lot of locations

    Cons

    Everything else, pay sucks, managers sucks,

    Advice to Management

    Do better


  6. "Fitness Done Wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 5 years)

    Pros

    Free membership. Able to make your own schedule.

    Cons

    Don't let them fool you. The company does not even have a real CEO.


  7. Helpful (1)

    "All about the bottom line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Boston, MA
    Former Employee - General Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than 5 years)

    Pros

    free membership, nice members/community and depending on what location you work at you can have a great team.

    Cons

    Corporate does not care about employees or members. It's all about how they can make the most money possible.

    Advice to Management

    Pay more attention to your staff and what members want.

  8. Helpful (1)

    "worst mangement"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings part-time (More than 5 years)

    Pros

    free gym membership. other than that the company is horrible to work for

    Cons

    managers have no idea what they do


  9. Helpful (1)

    "Reality Check"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk
    Current Employee - Front Desk
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings part-time (More than 3 years)

    Pros

    Free gym membership
    Simple Uniform Requirements

    Cons

    Employees want to work - low or no hours available.
    Members are upset a majority of the time because they have to wait to be assisted and it takes forever to get something fixed.

    Advice to Management

    For the greater good, learn to hear the voice of many and stop letting them be drownded out by the voice of one.


  10. Helpful (1)

    "Poor Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Personal Trainer in New York, NY
    Former Employee - Personal Trainer in New York, NY
    Doesn't Recommend

    I worked at Town Sports International Holdings part-time (More than a year)

    Pros

    Free access to all locations under TSI umbrella

    Cons

    Poor working environment. Pressure to make sales, both as a trainer and membership consultant is ridiculous. Management openly treats staff as though they’re expendable. Upkeep of the facilities is next to zero. Their idea of repairs is the equivalent to slapping a bandaid on a broken bone. Management is quick to avoid confrontation with members and give members the run around on a frequent basis, leading to members verbally mistreating the staff. Shady business tactics in regard to sales, both in membership and personal training lead to poor retention of clientele and members.

    As a level 1 trainer, you’re required to make sales with no formal training in sales tactics and techniques. Management expects you to spend more time than necessary in the facilities with no compensation and shows heavy level of favoritism. Quick to call people out when things aren’t going well, but fails to have any sort of incentive program for people succeeding at their jobs.

    Fitness managers and general managers only view members and clientele as dollar signs to line their pockets. They fail as a whole to take into consideration what the people want.

    Advice to Management

    Treat people (employees and members) as people and don’t view them as your newest cash cow/dollar value.