Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated June 7, 2018
684 reviews

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3.0
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Patrick Walsh
60 Ratings

684 Employee Reviews

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Pros
  • "Make own schedule, free gym membership" (in 142 reviews)

  • "Did it through college, free gym member shift and met a lot of awesome people" (in 137 reviews)

Cons
  • "Work/Life Balance could be better" (in 31 reviews)

  • "Low pay, little to no breaks even with a 6 hour shift" (in 33 reviews)

More Pros and Cons

  1. "Awesome company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Personal Trainer in Providence, RI
    Current Employee - Certified Personal Trainer in Providence, RI
    Recommends
    Positive Outlook

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    Since my very first day, I've been welcomed and guided towards success. The foundation is there for you and all the tools and encouragement by not only management, but also your peers are provided to help you succeed. I've had tons of help from everyone I work with as well as access to a lot of helpful training and information I would otherwise have to pay for. There are plenty of incentives and room for growth if you're looking to be a successful, quality personal trainer, this is where you want to be.

    Cons

    There aren't any I can honestly think of


  2. "Welcome Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Welcome Team Member in Boston, MA
    Current Employee - Welcome Team Member in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    Free Gym Access to any Sports Club location

    Cons

    Can be a bit unorganized at times

    Advice to Management

    Make MoSo more efficient. Too many system issues

  3. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Welcome Team in Murray Hill, NY
    Current Employee - Senior Welcome Team in Murray Hill, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    You can grow within the company if you work hard and show progress. You learn a lot of new things with every position. You meet new employees and become a strong family. Your not alone when help is needed.

    Cons

    Members are never satisfied but it comes with the job.


  4. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Town Sports International Holdings part-time

    Pros

    Easy job, worked the morning shift Monday-Friday 5am to 11am. Did it through college, free gym member shift and met a lot of awesome people.

    Cons

    Getting up at 4am, and the communication was pretty bad.


  5. "50/50 Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings full-time

    Pros

    Always great to interact with many different people. Staff made working at the NYSC a fun environment.

    Cons

    Hard to manage expectations as not much was similar on a day to day basis. Members could be really rude and mean at any given time.


  6. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time

    Pros

    opportunity to advance, rapidly growing locations, free gym membership, commissions on top of base

    Cons

    long hours, 7 day week business, high turn over, high goals, stressful

    Advice to Management

    Focus on retention of both staff and members.


  7. "Good Time"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings part-time

    Pros

    BSC Fenway - Great crew, plenty of guidance and support for new trainers

    Cons

    Equipment is a bit old

    Advice to Management

    Equipment upgrade would be nice!

  8. Helpful (1)

    "The shadiest gym in on the market."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Membership Consultant in New York, NY
    Current Employee - Membership Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    If you're at a good club with a good staff, it cushions the blow of the terrible company and atmosphere.

    Cons

    No matter how good you are at your job, if you don't fit the mold, or don't do enough brown nosing, you'll never move up in the company.
    The company would rather close down profitable and necessary departments (HR, pool department, etc) than fund the division and help out grow.
    The company cuts corners and prefers to Band-Aid issues instead of replace 8 year old equipment. It's 2018 and gyms the gyms still have treadmills and equipment with iPhone 4 accessibility and run down machines.
    The company hammers in that they "don't have money for new equipment" but have purchased David Barton gym, tmpl gym, Lucille Roberts, total women's fitness, and more with more plans of expansion.

    Advice to Management

    Stop doing drop sales (it lets the general public know to stop coming in until the end of the month)
    Either accept that you are trying to compete with high end clubs and stick to your pricing or accept that you are a slightly better planet fitness and act accordingly.
    Hire people in positions of power that actually have worked for gyms before, not used car salesmen.


  9. "Lifeguard-Swim instructor"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings part-time (More than a year)

    Pros

    Flexible hours and nice members for the most part

    Cons

    Not good with management and organization


  10. "Was an interesting job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Town Sports International Holdings part-time

    Pros

    You work with nice people

    Cons

    Gets too messy and sick children


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