Town Sports International Holdings Reviews

Updated Jul 7, 2020

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2.7
46%
Recommend to a Friend
30%
Approve of CEO
Town Sports International Holdings Executive Chairman Patrick Walsh (no image)
Patrick Walsh
113 Ratings
Pros
  • "well my favorite pro is is the free gym membership for employees(in 157 reviews)

  • "Free membership to regional locations is a huge perk(in 85 reviews)

Cons
  • "Horrible upper management, lack of enthusiasm among employees(in 41 reviews)

  • "Low pay, little to no breaks even with a 6 hour shift(in 36 reviews)

More Pros and Cons
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Trainer in Radnor, PA

    I have been working at Town Sports International Holdings full-time for less than a year

    Pros

    Free membership, make your own schedule, basically work part-time and make full-time pay. Also the fitness manager at my location (George Holified) is very on top of his game, handles situations quickly, is extremely approachable, and has helped build a cohesive team atmosphere. I love coming to work because I love my coworkers :)

    Cons

    Instability. You make money when you train, so if a client decides not to come in, you don't get paid.

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  2. "If you're strong you can make it!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time

    Pros

    Your team makes the experience worth it if you put in the work to help build them up.

    Cons

    Lack of communication, diversity, and encouragement .

  3. "Total Woman San Jose Group Fitness Instructor"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Group Fitness Instructor in San Jose, CA

    I have been working at Town Sports International Holdings part-time for more than 3 years

    Pros

    The members are wonderful, really great. Love that it's all women.

    Cons

    Management is terrible, doesn't fix any broken equipment. Started off as a new Group Fit instructor at base pay. I've never gotten a raise, and some instructors who have been there since the beginning haven't either. When asked, they refuse.

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  4. "Unorganized"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Swim Instructor in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings part-time for more than a year

    Pros

    Free gym membership. Semi make your own hours

    Cons

    Overpaid me for 3 checks - even after I pointed it out and then asked me to repay in cash. Low pay.

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  5. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Welcome Team Member in Washington, DC
    Recommends
    Positive Outlook

    I worked at Town Sports International Holdings part-time for less than a year

    Pros

    Good place to work. Flexible.

    Cons

    Low pay. Dependent on who you work with.

  6. "Disappointing"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management 
    Doesn't Recommend
    Negative Outlook

    I worked at Town Sports International Holdings part-time for less than a year

    Pros

    If you enjoy helping people it’s a great place to grow client following.

    Cons

    Upper management, communication very poor.

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  7. "Tough Times Last At TSI"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Membership Sales Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Town Sports International Holdings full-time for more than a year

    Pros

    They have the sales process down to a T and you will learn and develop serious sales skills, if you can get it right. It's great to work in a gym with an awesome team of co-workers who create a motivated and enthusiastic workplace. The community of gym-goers that you interact with on a daily basis are top notch people at every location I saw.

    Cons

    Overworked, underpaid, tons of turnover, inconsistent messages from all levels of management, questionable business practices, unrealistic metrics/sales budgets

  8. "Great opportunity to learn"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Certified Personal Trainer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Town Sports International Holdings full-time for more than a year

    Pros

    Good pay structure, create your own schedule, learn while you work

    Cons

    Advancement is slow, needs more staff meetings to teach newer employees

  9. "Great Pay. Great People"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Certified Personal Trainer in Wellesley, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time for more than 10 years

    Pros

    Highest Percentage split per seassion.

    Cons

    Have to train a lot of sessions to get full benefits.

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  10. "Great employee training program"

    4.0
    Former Employee - Anonymous Employee in New York, NY

    I worked at Town Sports International Holdings full-time

    Pros

    Management team is committed to bringing out the best in every employee

    Cons

    Too many acronyms are used to describe company processes

Found 823 reviews