Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated July 17, 2017
180 reviews

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Current Employees

2.9
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Patrick Walsh
11 Ratings

180 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 76 reviews)

  • Free gym membership included with access to all TSI facilities (in 66 reviews)

Cons
More Pros and Cons

  1. "Group fitness Instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Fitness Instructor in New York, NY
    Current Employee - Group Fitness Instructor in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings part-time (More than 5 years)

    Pros

    There a lot of locations and a lot of opportunities to teach classes.

    Cons

    They do not offer pay increases to instructors.

    Advice to Management

    Management should utilize the talent they have to develop unique class experiences that can only be found at TSI clubs.


  2. "Terrible Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Associate in Boston, MA
    Current Employee - Front Desk Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings part-time (More than a year)

    Pros

    Free gym membership, discounted personal training, fun environment

    Cons

    GMs of different BSCs do not communicate well, staff can't reserve classes or bring guests, rules are bent for certain people but not everyone

    Advice to Management

    Talk to each other and your staff

  3. "Personal trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends

    I have been working at Town Sports International Holdings part-time (Less than a year)

    Pros

    Good team and good vision

    Cons

    Less floor hours and better training for employees

    Advice to Management

    Keep pushing trainers


  4. "group Fitness instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Fitness Instructor in New York, NY
    Current Employee - Group Fitness Instructor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings part-time (More than 8 years)

    Pros

    teaching various formats to wonderful people, love my work

    Cons

    need more work and better benefits

    Advice to Management

    we need more classes but love what i do and the gyms i work at


  5. "Current Status"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Still focused on providing a good overall fitness / enhanced life style experience to its members

    Cons

    Focused to much on financials and expense control

    Advice to Management

    Listen to the customers and current employees


  6. "Don't believe the hype! The positive reviews are fake trust me. Believe the negative there is no positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Washington, DC
    Current Employee - Sales in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    Absolutely nothing, there are no pros, but you get a free membership. I work in DC, come at me TSI

    Cons

    Everything, and the pay. Don't believe the hype! The positive reviews are fake trust me. Believe the negative there is no positive. I work in sales they cut pay but not the pressure.

    Advice to Management

    They won't listen, there out of touch


  7. "Worst Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Associate in Washington, DC
    Current Employee - Front Desk Associate in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings part-time (Less than a year)

    Pros

    The pro about working for the company is having a set schedule every month that rarely ever changes it's the only pro about the company.

    Cons

    The managers don't do their jobs , they'd rather put all the work on the employees that are beneath them. They barely want to pay you over time but always want you to come in to work whenever they need you even if you're sick or having an emergency. Their only focus is money. They don't care about members or their employees and the only people who get free parking are the managers who rarely ever come in. Also if u need employment verification they won't provide it they'll give you a busy number to call that is invalid.

    Advice to Management

    Care about your employees.

  8. "Good pay, but hard to get paid and get clients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Trainer in Boston, MA
    Current Employee - Personal Trainer in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    the revenue split for trainers is great, relative to most other gyms. you start off at 37% then can earn anywhere between 43% and 55% once you get level 2 (40 or 65 sessions a month I don't know what it is currently)

    Cons

    There are many ways in which you get screwed out of money. When someone signs up to train with you, you aren't guaranteed the money unless every session is delivered in the 30 day period. Sometimes clients skip or forget, then you get NOTHING for that hour.

    Advice to Management

    Pay trainers based on the revenue they produce. If the trainers are trying to screw clients out of sessions, give them warnings, then fire them.


  9. "Clean team manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clean Team Manager in Staten Island, NY
    Current Employee - Clean Team Manager in Staten Island, NY
    Recommends
    Positive Outlook

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Free membership and great atmosphere if you love working out

    Cons

    No help from staff and pay is horrible for the workload, too far away from my home working for metro card

    Advice to Management

    Kick out rudes members and pay the employees better


  10. Helpful (1)

    "Good if you love to work at a great gym, not great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Swim Instructor in Wellesley, MA
    Current Employee - Swim Instructor in Wellesley, MA
    Doesn't Recommend

    I have been working at Town Sports International Holdings part-time (More than 5 years)

    Pros

    Gym membership to all network gyms in east coast. Not a lot of supervision. Can set own hours.
    Trainers paid well - no one else though....

    Cons

    Pay rate seems good but with cancellations and schedule gaps, it is really low pay and working for a lower rate but with guaranteed hours would be better.
    Have to purchase own swim suits, fleeces with logos
    Benefits are terrible - most people use spouse benefits or are young and don't go to doctors.
    Management is really unappreciative of swim staff
    Pool is not always properly balanced - temperature changes, chemicals, etc.
    Lifeguards are treated horrendously and not given breaks.

    Advice to Management

    Be more appreciative of all staff. I have worked there for 5 years and the new managers never even introduce themselves even though I bring in all my own clients.


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