Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated July 26, 2017
98 reviews

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Patrick Walsh
12 Ratings

98 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 77 reviews)

  • Free gym membership included with access to all TSI facilities (in 67 reviews)

Cons
  • Work/Life Balance could be better (in 25 reviews)

  • Very high turnover of management (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "Mngmnt/Personal Trainer/group Ex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Trainer in Boston, MA
    Current Employee - Personal Trainer in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Free membership is not a pro...its a company necessity.
    Members actually appreciate you and your work.
    Get the chance to change people's lives

    Cons

    Cookie cutter corporate template.
    Barely take care of employees and their needs.
    Makes it harder and harder for Personal Trainers to receive benefits by increasing workload/hours.
    Very little support of any HR. At mercy of any egotistical management.
    Very little support of their talent in PT or group Ex. You are one of minions. Anyone else can do your job mentality.
    Cutbacks to save money for stock holders affect house keeping, cleanliness, benefits, employee moral.
    So focused on not losing money that they've lost focus of how to retain members, clients and programs that work that actually make money.
    So many "career opportunities" because they have no compassion for their employees, that they can't retain anyone even management.

    Advice to Management

    Take care of your employees. They are what drive your business and provide a "great member experience". Once moral drops its a lethal virus that infects company wide also affecting members and reputation.


  2. "Terrible Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Associate in Boston, MA
    Current Employee - Front Desk Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings part-time (More than a year)

    Pros

    Free gym membership, discounted personal training, fun environment

    Cons

    GMs of different BSCs do not communicate well, staff can't reserve classes or bring guests, rules are bent for certain people but not everyone

    Advice to Management

    Talk to each other and your staff

  3. Helpful (1)

    "Member Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    short commute, free gym membership

    Cons

    bad management, high stress, low pay, inhumane balance of workload to pay, exhausting, frustrating, bad pay

    Advice to Management

    Treat employees like human beings, not robots.


  4. "not worth it unless you have a following, locations not clean"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer
    Former Employee - Personal Trainer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (Less than a year)

    Pros

    there could be management opportunities

    Cons

    If I were to judge by my time there a few years ago: revolving door of managers, the 3 locations I worked in and visited were dirty

    Advice to Management

    If I were to judge by my time there a few years ago: fitness dept needs overhaul


  5. "Don't believe the hype! The positive reviews are fake trust me. Believe the negative there is no positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Washington, DC
    Current Employee - Sales in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    Absolutely nothing, there are no pros, but you get a free membership. I work in DC, come at me TSI

    Cons

    Everything, and the pay. Don't believe the hype! The positive reviews are fake trust me. Believe the negative there is no positive. I work in sales they cut pay but not the pressure.

    Advice to Management

    They won't listen, there out of touch


  6. "General Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Not many; lots of locations, always opportunities

    Cons

    Everything; terrible pay, terrible systems, terrible work/life balance


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Free membership. Staff are nice and great to work with. Good networking with clients and staff
    There's not much good to say about this company.

    Cons

    Too many. Work optimization. Everyone is required to do 2-3 jobs. The CEO is out of touch with employees. Staff morale is at an all time low.

    CEO needs to be In undercover boss. Your sales people will make or break your company.

    Board shake up is needed to oust current CEO. He is the absolute worse.

    Advice to Management

    Pay your sales people. They are the bread and butter.

  8. Helpful (3)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager in Smithtown, NY
    Former Employee - Fitness Manager in Smithtown, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to build strong relationships with people who you meet in the facility. Free gym membership and decent benefits are available for full time employees. Obviously you have a free gym membership and get a one hour break during your 8 hour shift. It is a great place for someone coming out of college to learn about and get experience in the fitness industry.

    Cons

    Management shifts are all over the place. For example, one day you may be working 8am-5pm and the next day you are working 12pm-9pm. Every day of the week is a different rotating shift so it is extremely hard to have a work life balance. You rarely (basically never) get two consecutive days off in a row, making it impossible to go on small trips out of state or travel. PTO is accrued but upper level managers will tell you when and when not to use it. You are advised not to take PTO during september and january since these are the busiest months of the year. The sales goals and quotas are cutthroat and unrealistically attainable. Revenue goals are projected based on if the business is growing however this does not always happen. Upper level managers will micromanage every aspect of your employment. 50 cold calls per day is the expectation for managers and salespeople. Upper level management will sometimes audit whether or not you made these phone calls or not. The company as a whole is cutting budget from departments such as the "welcome team" which is the front desk staff. Since these hours are cut from budget, as a manager you may be required to cover for front desk staff and at the same time be held to your high quotas and sales metrics regardless of how much extra work you had to perform as a result of the declining performance and massive budget cuts made by the company. Sales people do not make commission on sales unless the club hits member net gain. In other words, if the amount of membership cancellations exceeds the amount of membership sales, you will not be paid commission. The sales position in the club is the heart throb of the business and all other departments such as personal training rely on the membership counselors to bring in new business. These membership counselors are only making $9 an hour and do not make commission on sales unless the club is profitable. It is an extremely steep uphill battle for all positions in the club.

    Advice to Management

    Pay sales people commission. They need an incentive to bring in new business. It's common sense that if you're going to offer a performance based position that it should include commission. You are only causing a massive turnover rate that will not stop, and managers are being drained due to the budget cuts.


  9. Helpful (1)

    "Steadily going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in New York, NY
    Former Employee - Membership Consultant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Great team atmosphere.
    Great health benefits.

    Cons

    Constantly changing pay structure, no support form constantly having fly by night, untrained, management hired from the outside. No room for growth.

    Advice to Management

    When you have a great employee you should treat them as such. Management should be hired from within, not from the outside.


  10. Helpful (1)

    "Membership Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time

    Pros

    Honestly the only advantage I can think of is that you work out for free.

    Cons

    As a Membership Consultant they will give you several responsibilities besides just selling memberships and not pay you for it at all. WSC took on a new commission structure which ultimately only made MC's suffer due to them having a low starting salary to begin with. Now they are responsible for retaining members too and if you have more members cancelling than signing up you won't get any commission. This company doesn't care for their employees. It is also very poorly managed. If someone offers you that job please run away as far as you can!!


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