Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated November 21, 2017
182 reviews

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3.0
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Patrick Walsh
8 Ratings

182 Employee Reviews

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Pros
  • free gym membership, members are usually pretty cool (in 138 reviews)

  • Make own schedule, free gym membership (in 131 reviews)

Cons
  • Work/Life Balance could be better (in 32 reviews)

  • Low pay, little to no breaks even with a 6 hour shift (in 33 reviews)

More Pros and Cons

  1. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time

    Pros

    Good entry level fitness management

    Cons

    Low pay
    Micro Managment
    You’ll learn what not to do as much as what you should

    Advice to Management

    More consistent 360 reviews and audits


  2. "Personal Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings part-time

    Pros

    Really good staff to work with

    Cons

    Took a lot of the percentage

  3. "Intensive results based position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    Great Compensation structure
    Good amount of autonomous control over your facility
    Very direct line of communication with superiors
    Clear expectations set

    Cons

    Can be stressful both in work load and pressure to meet quotas
    Managing all aspects without department heads can be difficult


  4. "Very results oriented position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    In short, you have the potential to make great money. The company is very straightforward and direct on what they expect of you.

    *Great compensation plan
    *Direct line of communication to superiors

    Cons

    Too results driven. It is absolutely important to stay focused on attaining goals, but passive aggressively threatening employees on bad months is not a good route to go. Company rarely allows you to exercise discretion for scenarios.

    Advice to Management

    Allow General Managers to have more autonomy with member issues. Focus on improving your older assets to bring them up to speed. Too many older gyms falling apart.


  5. "great environment - poor compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Town Sports International Holdings part-time (More than 5 years)

    Pros

    Great environment, building relationships with members, and fitness community

    Cons

    poor pay structure with constantly changing commissions


  6. Helpful (1)

    "Was once good, but has changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Flexibility in the day but expect long hours in return. Scheduling out your work and being able to work out during the day

    Cons

    Constant turn over - no one wants to take responsibility always some one else's fault. Frustrating when you do your job and the company doesn't back or support you. Most of the top talent in the company has left or have been mistreated. No one wants to stick up for anyone because they are afraid they will loose there job. No team environment, everyone just looks out for themselves

    Advice to Management

    Stay connected and aligned - a lot of turn over, miscommunication, and people working there they are not passionate about fitness


  7. "high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in New York, NY
    Former Employee - Membership Consultant in New York, NY
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than a year)

    Pros

    free gym membership, members are usually pretty cool

    Cons

    not much opportunity for growth unless you are a top seller
    high turnover of employees

    Advice to Management

    pay your employees more

  8. "Former Welcome Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Team in New York, NY
    Former Employee - Welcome Team in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings (More than a year)

    Pros

    Not difficult work, put in the effort. Easy to find coverage or cover and gain more hours. Casual environment. Over all good part time job or in between.

    Cons

    A lot of co-workers are unmotivated, slack on the job making your more difficult. The Executives only seem money hungry and not very focused on their own staff.


  9. "To much about sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Great members and people, salary was good

    Cons

    Unrealalistic sales goals, not enough focus on members, cut programs to make budget

    Advice to Management

    Just take care of members, and the rest will solve itself


  10. "Personal Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time

    Pros

    Make own schedule, free gym membership

    Cons

    No growth potential, no benefits


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