Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated May 4, 2017
84 reviews

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3.0
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Patrick Walsh
4 Ratings

84 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 76 reviews)

  • Free gym membership included with access to all TSI facilities (in 66 reviews)

Cons
More Pros and Cons

  1. "Good company to work for, can be hard to establish yourself"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Sunnyside, NY
    Former Employee - Personal Trainer in Sunnyside, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    One of the highest percentage splits in the industry
    Far-reaching company with many locations

    Cons

    Management turnover is very quick
    Can be difficult to establish a good client base when there are already well-established trainers at your location


  2. "Current Status"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Still focused on providing a good overall fitness / enhanced life style experience to its members

    Cons

    Focused to much on financials and expense control

    Advice to Management

    Listen to the customers and current employees


  3. "Great place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Director in New York, NY
    Former Employee - Fitness Director in New York, NY
    Recommends
    Positive Outlook

    I worked at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Great place to get started and learn the fitness industry. There is always room to advance.

    Cons

    Reactive management style. I feel they never let an idea or plan fully develop.


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  5. "Good pay, but hard to get paid and get clients"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Trainer in Boston, MA
    Current Employee - Personal Trainer in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    the revenue split for trainers is great, relative to most other gyms. you start off at 37% then can earn anywhere between 43% and 55% once you get level 2 (40 or 65 sessions a month I don't know what it is currently)

    Cons

    There are many ways in which you get screwed out of money. When someone signs up to train with you, you aren't guaranteed the money unless every session is delivered in the 30 day period. Sometimes clients skip or forget, then you get NOTHING for that hour.

    Advice to Management

    Pay trainers based on the revenue they produce. If the trainers are trying to screw clients out of sessions, give them warnings, then fire them.


  6. "Clean team manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clean Team Manager in Staten Island, NY
    Current Employee - Clean Team Manager in Staten Island, NY
    Recommends
    Positive Outlook

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Free membership and great atmosphere if you love working out

    Cons

    No help from staff and pay is horrible for the workload, too far away from my home working for metro card

    Advice to Management

    Kick out rudes members and pay the employees better


  7. Helpful (1)

    "Good if you love to work at a great gym, not great pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Swim Instructor in Wellesley, MA
    Current Employee - Swim Instructor in Wellesley, MA
    Doesn't Recommend

    I have been working at Town Sports International Holdings part-time (More than 5 years)

    Pros

    Gym membership to all network gyms in east coast. Not a lot of supervision. Can set own hours.
    Trainers paid well - no one else though....

    Cons

    Pay rate seems good but with cancellations and schedule gaps, it is really low pay and working for a lower rate but with guaranteed hours would be better.
    Have to purchase own swim suits, fleeces with logos
    Benefits are terrible - most people use spouse benefits or are young and don't go to doctors.
    Management is really unappreciative of swim staff
    Pool is not always properly balanced - temperature changes, chemicals, etc.
    Lifeguards are treated horrendously and not given breaks.

    Advice to Management

    Be more appreciative of all staff. I have worked there for 5 years and the new managers never even introduce themselves even though I bring in all my own clients.


  8. "Business Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    worked with amazing people who have great work ethics and family values.

    Free Gym Membership :)

    Free Coffee and sometimes snacks, occasionally we had smoothies on Fridays.

    Located in a convenient area which made it very easy to commute to work.

    Cons

    The company overall does not know where what they are doing. They failed to value the brand and dropped prices to compete with lower end gym franchise. Overall, my experience was great and I would do it again but they need to stick to their own lane and not compete with others. TSI lost alot of great employees because of this.

    Advice to Management

    Value the remaining employees because they bring in the sales which means money to your company.


  9. "BSC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Wellesley, MA
    Former Employee - Personal Trainer in Wellesley, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    *Great training
    *Perfect for getting feet wet and receiving training to become a personal trainer

    Cons

    *Poor benefits
    *Low work morale
    *Poor management

    Advice to Management

    *Invest in employees more


  10. "Very frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitness Consultant in Boston, MA
    Current Employee - Fitness Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings part-time (More than a year)

    Pros

    Friendly staff, free membership, reduced rates for personal training, great relationships with the members. Other than that I have no more pros!

    Cons

    No communication between staff and management. Managers only care about sales and not the existing members and any issues they have.

    Advice to Management

    There is ZERO consistency with pricing and corporate doesn't seem to have a clue about how to run a business. The new ad campaign was an embarrassment. They paid someone a lot of money to essentially mess up the campaign. " I built this" slogan was supposed to be a hash tag but clearly no one in marketing picked up on the fact that it was wrong. So glad to see they spend there money on incompetence but continue to cut hours in the clubs where the work really happens. Now all members can talk about the rumors of being sold or going out of business. Absolute madness!


  11. "Fitness Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Negative Outlook

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Ability to make 80+ K per year. The people inside the clubs are knowledgeable of the industry.

    Cons

    No consistency among business perspective. Often changing CEO which changes structure of overall club directive. Does no allow for consistency or creativity.

    Advice to Management

    Set a directive and stick to it. Do not try and recreate the wheel every week.


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